{"data":{"items":[{"id":"ae3f07bd-6db0-4a80-b1e1-b912c213a3fc","excerpt":"UKG Pro — Poor. — I keep returning hoping I have something nice to say about this app but it frustrates me endlessly. Why am I stuck staring at my phone for 3 minutes typing in a username/password and WAITING for a one time code every time. I wanted to take thirty seconds to see my shift today, but I'd rather be uncert","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.9188334,"occurredAt":"2026-09-15T15:23:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["waste_of_time","solution:app"],"statement":"I wanted to take thirty seconds to see my shift today, but I'd rather be uncertain about its time than waste my time checking on this app.","title":"UKG Pro — Poor.","body":"I keep returning hoping I have something nice to say about this app but it frustrates me endlessly. Why am I stuck staring at my phone for 3 minutes typing in a username/password and WAITING for a one time code every time. I wanted to take thirty seconds to see my shift today, but I'd rather be uncertain about its time than waste my time checking on this app.\n\nUpdate: It got better for a month and that month of checking my schedule was lovely, but the latest update has rendered this app nearly useless again. If there were another app I could use to see my schedule I would because it's ridiculous to want to use only face ID to log in and instead have to WAIT for thirty seconds after attempting face ID to then be prompted to put your username and password in every time without fail, THEN be sent a one time code to your email. just so i can see that i work.\n\nThe UI is incredibly difficult and only serves to slow me down. The last update rendered face ID useless, it takes my face scan then redirects me to login with my credentials anyways, prolonging the login process unnecessarily. Notification bubbles never disappear regardless of how many times I've checked and double checked to try to get them to go away. Loading times for checking anything are ridiculous. This is the most tedious-to-use app and if I could I would use ANYTHING else. I put off checking my schedule for as long as possible because I dread having to open this awful app and spend minutes at a time checking what should take SECONDS.","offTopic":false},{"id":"bd9c279d-1d83-4478-81ac-fd693e1464be","excerpt":"UKG Pro — App is garbage — I could never log in without fully inputting pass code every time . The recent update won’t allow me to log in at all. The positive reviews on this app must be fake. The rating a few months back was mediocre, now it’s positive. I call B.S. this app only seems to be getting worse.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.6257692,"occurredAt":"2026-09-20T16:29:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.51,"sentiment":0,"confidence":0.41441667,"matchedPatterns":["terrible","solution:app"],"statement":"UKG Pro — App is garbage.","title":"UKG Pro — App is garbage","body":"I could never log in without fully inputting pass code every time . The recent update won’t allow me to log in at all. The positive reviews on this app must be fake. The rating a few months back was mediocre, now it’s positive. I call B.S. this app only seems to be getting worse.","offTopic":false},{"id":"6646eb7b-0754-488c-84f9-6c1602e653ce","excerpt":"UKG Pro — Terrible app — It’s awful. You enable Face ID, but it still makes you type your password AND check email for a code. Why is 3-factor authentication forced on you, JUST to check your schedule? Come on. Also, change the clock buttons. There are way too many buttons. Employees can clock in or out multiple times ","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-10T16:43:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["solution:app"],"statement":"UKG Pro — Terrible app.","title":"UKG Pro — Terrible app","body":"It’s awful. You enable Face ID, but it still makes you type your password AND check email for a code. Why is 3-factor authentication forced on you, JUST to check your schedule? Come on. Also, change the clock buttons. There are way too many buttons. Employees can clock in or out multiple times and it should be much simpler. Just an in/out button and a transfer. If you try to clock in before clocking out or vice virsa, simply give a warning message. This app is very unfriendly and complicated to users.","offTopic":false},{"id":"893f2775-19da-472c-91c1-664f7528ca3b","excerpt":"UKG Pro — Awful — This app is terrible. It’s so slow and I used to be able to sign in no problem. It now continually says it can’t sign me in after the second verification.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.5066588,"occurredAt":"2026-09-09T06:05:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.71,"sentiment":-0.5,"confidence":0.29629168,"matchedPatterns":["terrible","solution:app"],"statement":"This app is terrible.","title":"UKG Pro — Awful","body":"This app is terrible. It’s so slow and I used to be able to sign in no problem. It now continually says it can’t sign me in after the second verification.","offTopic":false},{"id":"22734b98-1596-4ed1-b153-c848436f90ce","excerpt":"UKG Pro — Confusing and needlessly complex — The 5 star reviews must be manipulated because this app is horrible to use.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.4790121,"occurredAt":"2026-09-18T10:14:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.25079167,"matchedPatterns":["terrible","solution:app"],"statement":"The 5 star reviews must be manipulated because this app is horrible to use.","title":"UKG Pro — Confusing and needlessly complex","body":"The 5 star reviews must be manipulated because this app is horrible to use.","offTopic":false},{"id":"edd76a50-f829-4cb7-8519-b5bc60c78a4b","excerpt":"UKG Pro — App is garbage — App is garbage, do not waste your money, time, resources and mental health.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.44892958,"occurredAt":"2026-09-11T03:01:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.23504166,"matchedPatterns":["terrible","solution:app"],"statement":"UKG Pro — App is garbage.","title":"UKG Pro — App is garbage","body":"App is garbage, do not waste your money, time, resources and mental health.","offTopic":false},{"id":"424ee46a-5e1c-4eaa-8cdb-4ae4198e3cf4","excerpt":"UKG Pro — poorly designed — truly awful. Laggy, takes forever just to sign in, the UI is not good. please update this app ASAP, thank you.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.43357444,"occurredAt":"2026-09-09T22:43:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.62666667,"sentiment":-0.6666667,"confidence":0.26654166,"matchedPatterns":["urgent","solution:app"],"statement":"please update this app ASAP, thank you.","title":"UKG Pro — poorly designed","body":"truly awful. Laggy, takes forever just to sign in, the UI is not good. please update this app ASAP, thank you.","offTopic":false},{"id":"72c61cb0-5af4-42b5-a34a-e6ee0674470b","excerpt":"UKG Pro — Absolute garbage — Unintuitive, dozens of clicks to do something that should take half that, frequent errors, etc. I’ve been trying to update my availability and I’ve gotten repeated errors with error messages that don’t really tell me what the issue is and force logged out twice. Terrible app","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.41317502,"occurredAt":"2026-09-09T14:30:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.295125,"matchedPatterns":["product:UKG Pro"],"statement":"I’ve been trying to update my availability and I’ve gotten repeated errors with error messages that don’t really tell me what the issue is and force logged out twice.","title":"UKG Pro — Absolute garbage","body":"Unintuitive, dozens of clicks to do something that should take half that, frequent errors, etc. I’ve been trying to update my availability and I’ve gotten repeated errors with error messages that don’t really tell me what the issue is and force logged out twice. Terrible app","offTopic":false},{"id":"d61b46fb-db1d-4f89-a282-90b30c297ba5","excerpt":"UKG Pro — This app is too glitchy — The app does not work correctly most of the time, also way to complicated for simple tasks. Do better!!!","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.406909,"occurredAt":"2026-09-19T19:09:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.51666665,"sentiment":-0.16666667,"confidence":0.26829165,"matchedPatterns":["doesnt_work","solution:app"],"statement":"The app does not work correctly most of the time, also way to complicated for simple tasks.","title":"UKG Pro — This app is too glitchy","body":"The app does not work correctly most of the time, also way to complicated for simple tasks. Do better!!!","offTopic":false},{"id":"20523778-0f2a-4372-a17d-27d2f424df02","excerpt":"UKG Pro — Awful — I hate this app. Why do we not use my time anymore.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.39996335,"occurredAt":"2026-09-19T13:43:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.20616667,"matchedPatterns":["i_hate","solution:app"],"statement":"I hate this app.","title":"UKG Pro — Awful","body":"I hate this app. Why do we not use my time anymore.","offTopic":false},{"id":"37bfebeb-cf55-4a99-a778-d3454b66c555","excerpt":"UKG Pro — the worst ever — as the title states, this is the worst fking clock app i’ve ever used in my life, the UI is absolutely horrendous, not user friendly at all, everything takes 50 hours to load, it leaves my inbox notification marked when there’s nothing in there","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.37275,"occurredAt":"2026-09-08T01:15:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.26625,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — the worst ever.","title":"UKG Pro — the worst ever","body":"as the title states, this is the worst fking clock app i’ve ever used in my life, the UI is absolutely horrendous, not user friendly at all, everything takes 50 hours to load, it leaves my inbox notification marked when there’s nothing in there","offTopic":false},{"id":"44b2e456-17ee-4425-be8a-340cb94532ef","excerpt":"UKG Pro — Awful — Your app is awful. It has nothing but issues and creates nothing but problems.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.34698543,"occurredAt":"2026-09-10T06:36:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.51,"sentiment":0,"confidence":0.22979167,"matchedPatterns":["terrible","solution:app"],"statement":"Your app is awful.","title":"UKG Pro — Awful","body":"Your app is awful. It has nothing but issues and creates nothing but problems.","offTopic":false},{"id":"460cc003-c605-4eaf-b453-5220247e2f2e","excerpt":"UKG Pro — THIS APP F SUCKS — EVERYTHING IS LAGGY AND SO HARD TO GET TO THE ONLY REASON JOBS USE IT IS TO MAKE IT EASIER ON THEMSELVES AND HAVE THE APP MAKE THE SCHEDULES THIS APPNIS TERRIBLE EVEDYTHIMG IS OVERLY COMPLICATED TOO","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.31885,"occurredAt":"2026-09-16T00:35:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.22775,"matchedPatterns":["solution:app"],"statement":"EVERYTHING IS LAGGY AND SO HARD TO GET TO THE ONLY REASON JOBS USE IT IS TO MAKE IT EASIER ON THEMSELVES AND HAVE THE APP MAKE THE SCHEDULES THIS APPNIS TERRIBLE EVEDYTHIMG IS OVERLY COMPLICATED TOO","title":"UKG Pro — THIS APP F SUCKS","body":"EVERYTHING IS LAGGY AND SO HARD TO GET TO THE ONLY REASON JOBS USE IT IS TO MAKE IT EASIER ON THEMSELVES AND HAVE THE APP MAKE THE SCHEDULES THIS APPNIS TERRIBLE EVEDYTHIMG IS OVERLY COMPLICATED TOO","offTopic":false},{"id":"b94c8382-53b1-4d2d-a64b-23950b565b86","excerpt":"UKG Pro — Worst app — Hate the new app I’m not sure why it has so many positive reviews when it’s literally so confusing to use. Hrs are not shown and using Ai to make the schedule is crazy when it gives us random shifts/ times","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.31885,"occurredAt":"2026-09-11T02:13:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.22775,"matchedPatterns":["solution:app"],"statement":"UKG Pro — Worst app.","title":"UKG Pro — Worst app","body":"Hate the new app I’m not sure why it has so many positive reviews when it’s literally so confusing to use. Hrs are not shown and using Ai to make the schedule is crazy when it gives us random shifts/ times","offTopic":false},{"id":"95716f09-6311-4f16-8228-675970f9dc88","excerpt":"UKG Pro — worst app ever — the reviews have to be fake for this because this is the most horrible app i’ve ever used, My job switched to it and nothing on it makes sense and it takes so long to figure out how to do anything","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.31395,"occurredAt":"2026-09-12T13:07:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.22425,"matchedPatterns":["solution:app"],"statement":"UKG Pro — worst app ever.","title":"UKG Pro — worst app ever","body":"the reviews have to be fake for this because this is the most horrible app i’ve ever used, My job switched to it and nothing on it makes sense and it takes so long to figure out how to do anything","offTopic":false},{"id":"43cf7209-87d9-42a5-9287-01be4170da91","excerpt":"UKG Pro — Slow, and terrible — Won’t log in until I restart my phone, attempts to log in, signs me out and makes me log in again before I can finally use the app, what should take 10 seconds is taking 10 minutes. Horrible","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.31149998,"occurredAt":"2026-09-18T09:50:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2225,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Slow, and terrible.","title":"UKG Pro — Slow, and terrible","body":"Won’t log in until I restart my phone, attempts to log in, signs me out and makes me log in again before I can finally use the app, what should take 10 seconds is taking 10 minutes. Horrible","offTopic":false},{"id":"357f869b-5f51-4077-bc54-fae700b9914d","excerpt":"UKG Pro — Terrible app — Always having issues logging in, always having issues staying loggged in. Always having issues connecting to server.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.21350001,"occurredAt":"2026-09-17T19:11:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.1525,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Terrible app.","title":"UKG Pro — Terrible app","body":"Always having issues logging in, always having issues staying loggged in. Always having issues connecting to server.","offTopic":false},{"id":"a0299ba8-8cd1-4302-94d0-b8cfd2d1a040","excerpt":"UKG Pro — Horrible app — Worst app I’ve dealt with, it’s always freezing and it’s one of the hardest most difficult apps to access","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.200025,"occurredAt":"2026-09-12T15:00:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.142875,"matchedPatterns":["solution:app"],"statement":"UKG Pro — Horrible app.","title":"UKG Pro — Horrible app","body":"Worst app I’ve dealt with, it’s always freezing and it’s one of the hardest most difficult apps to access","offTopic":false},{"id":"3bff3adc-b241-4e9a-a75e-670ccbccca5e","excerpt":"UKG Pro — Worst app ever — This app doesn’t event work and has been the worst change my job has made for employee scheduling","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.192675,"occurredAt":"2026-09-14T11:58:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.137625,"matchedPatterns":["solution:app"],"statement":"UKG Pro — Worst app ever.","title":"UKG Pro — Worst app ever","body":"This app doesn’t event work and has been the worst change my job has made for employee scheduling","offTopic":false},{"id":"faf648e4-b0e8-45ca-8d22-5858d3cb2c1e","excerpt":"UKG Pro — Trash — this app is bad and over complicates everything and is buggy","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.123341665,"occurredAt":"2026-09-10T03:21:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.097375,"matchedPatterns":["product:UKG Pro"],"statement":"this app is bad and over complicates everything and is buggy","title":"UKG Pro — Trash","body":"this app is bad and over complicates everything and is buggy","offTopic":false},{"id":"0ee5de32-e9dc-4c90-b5cb-eb9b260019e1","excerpt":"UKG Pro — HORRIBLE APP — impossible to navigate. please do better","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.120400004,"occurredAt":"2026-09-06T23:19:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.086,"matchedPatterns":["solution:app"],"statement":"UKG Pro — HORRIBLE APP.","title":"UKG Pro — HORRIBLE APP","body":"impossible to navigate. please do better","offTopic":false},{"id":"2ecd256b-7258-41ed-8f18-4a0dcdc61e1c","excerpt":"UKG Pro — SLOW BARELY FUNCTIONAL AWFUL UI — THIS APP IS BAD.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.114275,"occurredAt":"2026-09-13T00:33:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.081625,"matchedPatterns":["solution:ui"],"statement":"UKG Pro — SLOW BARELY FUNCTIONAL AWFUL UI.","title":"UKG Pro — SLOW BARELY FUNCTIONAL AWFUL UI","body":"THIS APP IS BAD.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":22}],"total":22}}