What users complain about in Handy.com

UNRELIABLE

Not very helpful when an unreliable tech accepts your work request and then ghosts you. No way to call and speak to someone and report them and I was forced to cancel and not I have to wait another day because of course they are too busy for same day requests.

Missing app features

I cannot see my ad after I posted it. I spent time describing the issue but after it’s booked I can’t see it. Also, there’s no way to send photos or videos. The vendor called me to ask what task I needed which makes me think that even the vendors don’t have access to the posting. It would be helpful to have a place to view the posting and then use a thread to chat about it with the vendor.

Horrible Customer Service

I booked handy in hopes of having a quickly fix for a sink problem I was having. First “plumber” didn’t complete any work and was still charged and had to dispute it with customer service. Then I rebooked it myself switch another plumber and somehow after everything was confirmed the customer service reps rescheduled the appointment to a different day. Save yourself the headache and go through a legitimate plumbing/professional service.

Subscription!!

I wanted to hire to get my apartment cleaned but it’s a recurring subscription plan with no ability to just schedule ad hoc. I used handy before so I’m not sure when this changed but it’s annoying because I was fine hiring people through here. I guess not now

Don’t use handy for things that required certifications

For lower skill requires tasks handy is fine. But you rely on the assigned “pro” to show up on time. The pro in the app can say they are coming but can show up whenever and you have no re course. For electrical and plumbing work go with actual companies. The “pros” are often just handy men who say they can do electrical or plumbing work. I just wasted on 250 on an electrical job where the pro showed up 145 late and it was clear outside of replacing an outlet he didn’t know what to do. Did not fix the issue , And I have no way getting my money back.

Horrible, Unreliable Service

Never use them for cleaning! They confirm you appointment but apparently if they don’t have anyone to claim your cleaning job request they cancel at the last minute (in an hour) and won’t refund you. They’ll only give you credit. Unreliable and untrustworthy!

App hasn't been updated in well over a decade.

Despite the app looking archaic and like nobody has thought to update this in a decade, I went ahead and gave Handy a try again. The pro didn't show. The app stopped allowing me to be able to text them, and all my messages just got rejected. When you try to cancel, they try to charge you the full amount, even though the pro was an hour late and I had to jump through so many hoops in order to be able to get them to actually just refund. Stay a million miles away. This thing is a mess, and nobody has bothered to invest in or care for this app or this community one iota.

S

I’m frustrated with the app, I am requesting my pro, who I know is available because we are messaging one another through the app, and Handy keeps booking me with someone else. I’m having to reschedule over and over just to get my pro.

Worst customer service.

Appointment was canceled 1 hour prior to arrival time. Then rescheduled without even talking to me. I was not give a for sure anwser if the new time and date would happen. I took off work for this appointment. I was credited a pathetic $10 for the inconvenience. I will never use this app or there sister app Angi. Which I was unaware were connected. Very disappointed.

Terrible Communication

When my pro came, I missed the message saying “I am here”. They never tried calling or texting me and just left. Refused to give me a refund. Second time, cleaner never came and tried to redirect me off the app. Then, I explained we needed to stay on the app and they became unresponsive. Very stressful service for people who don’t have time to clean their own place.

Awful

Terrible customer service, very rare to get a decent cleaner. And very over priced.

Awful Cleaning Model

Forces cleaning into an insane long term commitment without meeting anyone.

buggy. cannot login. wrong phone number

It was really buggy when I tried to log in. It couldn't. The phone number on the order is wrong. The phone number is Handy's number, not the pro's number, and it's really confusing. I tried to reach out to the pro, my phone number didn't work.

Terrible “Pros”

Handy will send a different “Pro” to your house each week (or whatever frequency you choose). These cleaners have no incentive to do a good job, to show up on time, or to stay the full service period. When I paid for add-one, the pros (three different pros, until I stopped paying for add ons) would say that the add ons were not a part of the service (even when they were showed the app and the extra money charged). Many cleaners never showed up, or would check in on the app but never come. It was highly disappointing. Each time, you must contact customer service, which takes a large chunk of time, with little resolution. After several months of dealing with this, I cancelled and was charged a $100 cancellation fee, despite the terrible service. It’s very unfortunate as the concept of the app is great. :(

Handy Website Scheduling Form

I completed the required form five times and received the following message: Ooops something went wrong try again later. I was able to compete on the sixth attempt. 🤦🏻‍♀️

Unable to Sign In

I downloaded the app in order to track my cleaning person who is currently running 34 minutes late. The app will not allow me to sign and in order to report my issue, I have to sign in the app. It’s a circular conundrum of sending myself a link to try to get access to the app, going back to the app, sending myself a link again (rinse repeat). I still can’t sign in the app.

Bad customer service

The customer service is absolutely horrendous. If you need anything through the health section, it’s a Bot that doesn’t understand what you’re saying and we charge you for things that is unfair. Do not recommend to use this.

DO NOT USE

This platform is garbage. They always assign the person to you last minute and you don’t have a chance to choose another one even that person has really bad reviews. They don’t refund to your original payment method. You can only get credit that can be used in the platform only. The customer service is not helpful at all. They won’t solve any issues to you. Avoid as possible.

Infite Login Bug

When you request a service it emails you a link to sign in. Link opens a browser with no record of the task. You can open the app from the browser, you need to submit the description again, it emails you a link to login. Beyond frustrating.

The pros all flake! You are on their flaky schedule and the support is *terrible*

You will spend more time debugging the platform than the pros spend cleaning your apartment.

Changing my pro - and then charging me to reschedule

First the app changes the pro I work with - the ONLY one I have worked with — and then charges me a 25 dollar fee to reschedule to get the pro back. Nice fraudulent scheme.

Rescheduled

I love Handy, but I went to schedule a simple hanging. And realize I wanted to make the appointment an hour earlier. Within a second, I hit reschedule on the app. And I was charged a $50 rescheduling fee. So now I have to go through the process of emailing the company .