Người dùng than phiền gì về Clover Go - Dashboard & POS

Latest update

The latest update is horrible for looking at the Item sales. It won’t let me change the settings for display. I really wish y’all would just leave it alone! Too many quick views on the Home Screen and now I can’t switch between item sales to item list without backing out. It was very convenient when I could got back in forth between the two screens.

Scam

They called me acting like they were Squarespace & scammed me out of $55 for signing up for there platform

Isn’t the best

Go in crash a lot

Thieves

I canceled my Clover services in March. Clover instructed me to return all the hardware, which I did. I was then told that my services would be canceled. However, Clover continued charging me month after month even though I am no longer using its services and do not have any of its hardware. When I contacted customer service, I was told that my account was still active and that this was why they could continue charging me. I believe this is extremely unfair and misleading. If I followed their instructions, returned all the equipment, and was told the service would be canceled, I should not have continued to receive monthly charges. My experience with Clover’s customer service has been very disappointing. I would not recommend this company based on how my cancellation was handled. Be careful, keep records of all cancellation requests, and confirm in writing that your account has been fully closed before returning any equipment.

MANUAL CARD ENTRY

typing in the card works fine until you get to the CVV. This opens the entire keyboard and when you press anything it picks a random number to add. Ridiculous bug, please fix asap! I will update my review

Unable to update image and show on kiosk toggle button unavailable

After the recent updates , unable to update the item inventory via the app . The show on kiosk toggle button and the image upload option is unavailable in the app . Earlier it was easy to update the image in the kiosk by using the app . Now we have to always use the web dashboard to upload. Also for each update on the kiosk, we have to rely on web dashboard and the clover to app doesn’t have the function shown . It’s hidden

Awful terrible app

Truly a terrible app with so many bugs and glitches.

Hold money for no reason

AVOID THIS COMPANY they are going to make excuses to hold your money as long as they can!! If you like your money transfer to your bank asap then don’t use this clover stealing app

Frustrating

This app has given me all sorts of headaches. The latest one is that my passcode doesn’t allow logging in. Changed the passcode and still not working. I wouldn’t recommend!

We might charge you!!!

The fees go from $24 to $123 to $61. No reason they can give you. If you want to cancel they told me we could or may charge you for 60 days!! After you cancel. Also you may or may not be charged an etf, maybe… we may waive it or we may charge your account $750. I wish I wasn’t telling you the truth. 100% DO NOT recommend.

DO NOT USE THIS MERCHANT!! DO NOT USE THIS MERCHANT!!!

DO NOT USE THIS MERCHANT!! DO NOT USE THIS MERCHANT!!! They will spam you to join them they harass me about joining until I join just so that they can keep over $3000 locked In a reserved account and they holding on to my funds for over 121 days DO NOT JOIN THEM THERE UNPROFESSIONAL THERE SUPPORT LINES ARE OVER SEAS THERES NO WAY OF WAY OF GETTING AHOLD OF THE RISK TEAM OR SECURITY DO NOT USE CLOVER

Service

They are the worst company for communication. They can keep my account open the rest of my life I’ll never use CLOVER for anything.

Worst Customer support

They talk in a way that makes you lose patience, and after making you wait for 20 minutes, they just cut the call on your face.

Missing “Online Ordering” Controls in Clover App After Update

Since the recent Clover update, the Online Ordering section has disappeared from the Business Operations settings in the mobile app. This section previously allowed me to remotely turn online ordering on or off, which is critical for how I manage my restaurant.

Don’t go with clover

BE AWARE OF CLOVER!!! CLOVER HAS A LOT OF HIDDEN FEES AND CHARGES. THEY CHARGE YOU FOR ALMOST EVERYTHING. DO NOT GO WITH THEM, THEY ROB BUSINESSES IN ANY POSSIBLE WAY THEY CAN!!! CUSTOMER SERVICE IS USELESS, THEY KEEP SENDING YOU TO DIFFERENT DEPARTMENTS, UNTIL THE CALL END BY ITSELF AUTOMATICALLY. BE AWARE OF THEM.

Worst Customer Service

If I can only rate 0 I will! Very unprofessional customer service. I mentioned to the customer service rep that her background is noisy what she did is she told yes it is noisy I will transfer you now and just like that she transferred me to another rep. Then the 2nd rep also transferred me because he said I was in the wrong department. They are not courteous at all and don’t know the meaning of customer service!

App is awful

The app is god awful from a user interface standpoint. It’s slow and disgusting to look at compared to square. The recent update made the mobile app not able to select custom dates on the daily reports. How can an app in 2024 be so garbage is beyond me when all you have to do is copy square

Terrible After-Sales Service – Avoid Clover!

I would strongly advise against using Clover for your business. The after-sales service is extremely poor, and getting support when you need it is a nightmare. They are quick to sell you their products, but once you face any issues, especially technical ones, it’s nearly impossible to get timely or effective assistance. I have had an ongoing problem with my system that has not been resolved despite repeated attempts to contact their support team. I would not recommend Clover to anyone looking for reliable service or support.

Clover

Surprisingly am waiting for payment made to me for almost 1 weeks now even though we had a long weekend I find this service to be really bad thinking it should be more efficient in making sure money be deposited in accounts on time not having to be calling customers care everyday just for updates on when money will be deposited

Untrustworthy! 🤮

Signed up with this company in March, what they said is not what they did, namely The amount of hidden fees this company has is extremely disturbing, I would never have noticed if I had not decided to look into the direct debit amounts being taken by them *MYSELF* & raised concerns over it, not to leave out when I complained they waved off nearly half of what they ***CLAIMED*** I owed them, (I was still with them at the time of this by the way, not to leave out they have an answer for every discrepancy one can mention… though they easily wave it off by taking off money, which had I not made a complaint would have been taken from my bank account, thank goodness I looked into it, that’s all I can say, otherwise I’d still be stressing over why my business is sinking. I told clover that I no longer trusted their company for taking card payments, disconnected them from taking payments from my bank, disconnected the machine & notified them that I was going back to using SUM UP who have zero hidden fees, & are actually out for businesses to succeed not out to broad daylight robbery them; which I decided to leave because 0.6% from clover sounded appealing, wrong! They do not take less than Sum up, they take considerably more than sun up & even izettle & any other card machine that only takes percentage without a monthly fee. I have since spoken to a number of merchants using clover to take card payments & they also spoke if being charged extortionate figures that were not in the contract, I’ve told them to use SUM UP or any other truly no hidden fees company to take card payments. Since I went back to using SUM UP my business is thriving again. If you well & TRULY want a successful business ******DO NOT USE THIS COMPANY TO TAKE CARD PAYMENTS!!!****** Avoid them like the plague!!! Clover then asked me for the bank details of the bank that I was using which they had no access to, I told them no, that I believe they are a scam company & I have no trust in them anymore & that I was going to write a review of how much of a nightmare & a scam I found them to be. This is the review.

The page keeps skipping

Have to delete the app and reinstall it. After a while, the page starts to skip and never stops. Then have to delete it and reinstall it. Please fix the bugs.

No support for 6 digits PINs?

Well… I guess I won’t be able to use it.

Lost the EU option

Used to use this app for my business based in the UK. However, with this version of the app can’t log in anymore as it lost the switch to EU account toggle.

Bad Services

They don't even deserve one star ✨ 😡 very bad services doesn't answer calls and we had to face bad customers services because of u guys... Don't waste your time getting this kinda debit machine it looks fancy but they are very bad at keeping thief responbeilty 😤 Never been so disappointment

very bad service from clover

the guy name is Sam and he promised to us he will give us low rate then other but now he’s not showing up. and not even answer our call.. clover is connected with first data company. they charge extra then others.. please be careful before you signing up.

Losing revenue due to CLOVER

How many times can the Clover system go down during our operating hours? Followed by me having to open a ticket to try and get lost revenue back which is a nightmare.. then you get a letter saying, sorry, we couldn’t run the transactions afterall! Maybe Clover should reimburse us for the lost revenue due to their failures from the fees they are charging.

Update useless

The person that decided to do these updates should be fired ! They took a perfectly good app and ruined it. Not made it better like an update should be. I wish you could go back to the old version it was so much better had better features and not to mention all the times that it logs you off and doesn’t let you login sometimes for more than a day. Give us the option to go back to the old version!

7/17/20 update = still USELESS

I don’t know what’s going on at Clover, but I’m looking into new cc services for my businesses. Sure they gave us a 7-day sales page, but you still have to fumble around with that ridiculous graph. Just show us a week of sales on the home page like the old app! I would say that they are out of touch with their customers, but go look at the reviews. We’ve been telling them for months what we need, and after several updates, the app is still completely useless. This just tells me they don’t care what we think. Square is looking pretty good right now.

A lot of missing features!

The new app design looks sleek and simple but the reporting is TOO SIMPLE. I can’t see the reports I used to see. Change it please! I need to see what happens at my business!! There’s no weekly view that compares your sales. Trash app!

Does not work on Apple Watch

The app works nicely on the phone but it doesn’t work on Apple Watch. It only works the first time you install the app, but once you changed your password (required periodically) , it no longer logs in on the Watch, even if you uninstall and reinstall.

Not a good system for retail

I’m sure if I owned a restaurant I might like this system. It does have a great customer experience, but it is awful for a retailer. Majorly lacks reporting features. For example, there is no way to see who your top customers are. I do not recommend this as system at all.

Please reconsider

Don’t be stubborn guys, don’t release updates trying to sugarcoat the problem!! We need to log in the app and to see sales from the previous 7 days without going to the reporting portal. I don’t want a web app I need an actual app I could just go to safari and do the same thing. Really terrible decision.

Worst update ever

Why did you take the weekly ( by day ) view away ? We used to see the sales day by day with a click of a button. Now we can’t even see that. How am I supposed to see what my stores did yesterday? I have to go to reports, select the date range, the store ... etc etc etc. it used to be all in one place and now we can’t even see that.

Update

This update is terrible, I can no longer see orders , individual days from the previous week, access close outs or any other apps that are actually on my dashboard.. bad bad bad .. please make previous version available or give this one the same capabilities 😡😡😡 Add to your latest update still cannot chose a date to look at sales and app still is lagging on current sales and incorrect. Item sales report does not work !!! You probably need about 300 more updates to make this functional. The home screen sales are always way behind the actual sales !!!

Update is lacking

The app has completely changed and most of the information I used it for before is no longer here. It’s no longer helpful at all. I used to open it and could see right away sales for each day of the last seven days, click on a day and see each employee’s sales. Then be able to further explore payments etc. Now there’s no dates and totals lumped by week. I can’t find the Removed Items in Orders. Something I need to keep an eye on so my inventory isn’t slipping out the door. I know, people don’t like change and you can’t please everyone, but whadya say y’all change it back?

Updated app is Terrible!

This app gave you a decent overview of sales before, then the upgrade happened this month and it gives you almost NO helpful information. I don’t think anyone would see the updated app as better or even helpful. If it doesn’t change back or get better I’m switching from clover. I would like to see not only my current day sales, but also be able to compare to other days individually. Right now the only options are to look at sales for today, this week, or this month. You can’t even look at your sales from yesterday on there own. Don’t know what you yahoos were thinking. You need to change it back. Right now its a useless app.

How bad!

What a shame. Useful informations were available on the old version. They are not anymore. I have to use the website to get them. That just cancel the whole point of having an app. Don’t do the update!!!

Horrible update.

For the love of god please just let us get the old app back. Call it something different but bring it back. I don’t care what you have to do. It had everything I needed and your updates to this update are not making it any easier. Still a million clicks to see what I could very easily tap on the old app. Bring it back. Please!!!

Go back!

Need to compare weekly sales like the old version. Please go back!!! I can’t even see my employees that are clocked in either. Can’t see open orders. Please fix this ASAP!

New update is useless

They took a working app and RUINED it with this update. Just go back to how it was. The important features were so easy to access.