Người dùng than phiền gì về QuickBooks GoPayment POS

No button to get money

Been waiting a long time for this to be fixed. Another reason to quit using QuickBooks. I am shopping a different invoice software. Tired and sick of it.

Customer tip option, not incorporated into tap to pay

When using manual entry credit card option or external card reader, you can select an option to require the customer to enter a tip level before completing the transaction, but you cannot do this with tap to pay. All of my customers want to use tap to pay because it’s fast but my employees are missing out on Tips because the Customer is not prompted to leave a tip. This amount amounts to thousands of dollars each month lost in tip income

Instant deposit

Now I can’t instantly deposit funds when I want. Not sure what happened but it needs to be fixed. Especially for all the money I pay to QuickBooks

This app glitches way too often

This app is problematic. Always more so on my iPad (iPhone 16 pro fares better but still needs closed out constantly or the login screen doesn’t fully load and you have to close and try again) We use this to check people out at the front of our store. I’ve been getting a message that states “! Something Went Wrong” and “Request Failed…” This is problematic for credit cards, even cash or check payments. I finally got the right number to call and Francesco was nice to talk with but nothing has been fixed. I even have an email from QBO but you get a trash auto response when I try to communicate, and the F@“&ing link to click sends you to a page that says ACCESS DENIED, oh it’s hilarious!! My iPhone that isn’t problematic won’t log in now, just a loading screen for 60 seconds and then it times out. All the pics I loaded in for our products haven’t shown up on the iPad version for over a year. Wow, it’s bad. I liked that it tied directly to our accounting but I am forced to go back to square or clover and manually import the sales daily, as it beats this nonsense.

Worst App & Service

This APP, Quickbooks itself is honestly a business owner’s worst nightmare! I have had nothing but issues, broken systems, HORRIBLE customer service & hair pulling days just using their services. I don’t understand how they keep getting by! Don’t use this App and don’t use quickbooks for any of your business needs

DCnF

No support. Last 24 hours app will not login so unable to take payments even through my service is active.

Scam

They kept the service payment I received via GoPayment—I don’t recommend it at all. Plus, when you call customer service, you end up talking to random people—lol—so don’t download it.

Money Didn’t Transfer

I cannot find a number to call a real person to solve my issue. A credit card purchase was made two days ago and still the money has not reached my bank account. It shows the card was charged but bank account has still not received the money. What a frustrating app already. Will find a much better, trustworthy and reliable app to use.

Horrible customer service - TAP TO PAY DOESN’T WORK!

I’ve spent close to 4 hours on the phone with QuickBooks customer support talking to multiple different people and have multiple “tickets”opened to try to resolve this issue. Zero answers and it seems like everyone I talk to has never even looked at this app before. Completely useless. As a business owner, my time is valuable and having to spend multiple hours trying to help you resolve an issue that your own customer service agents recognize as a problem on your end is a MAJOR problem. You might as well try out stripe or one of the other payment processors because this app is junk!!! Oh, and not to mention that Melissa the customer service supervisor called me to today to discuss again and when I called back they told me she closed the ticket and now I have to start all over again!!! Why would you close the ticket when the issue hasn’t been resolved!!!

Terrible

Works about half the time. Constantly glitches and have to restart phone. Sometimes connects with card reader and sometimes doesn’t. Sometimes works with phone tap and sometimes doesn’t. Customer screen frequently blank. Intuit could care less.

Glitchy app no customer service

If you ever have issues processing payments and need customer service help there is none. There customer service has no knowledge other then what a cheap AI can spit out.

Hard to use an app that won’t even sign you in

I downloaded deleted downloaded deleted this app numerous times Quickbooks support has been telling me their app has been fixed. It’s not fixed. I can’t even sign in.

What the heck happened??

I’ve been out of work for a few weeks and returned to find this app is now all messed up. I use it on my iPad and rely on it to accept payments from all my clients, so I was UNPLEASANTLY surprised to find that in the create a receipt screen (with iPad in landscape) the right side of the screen where you select the customer, write notes on their sales receipts, and where the button is to continue and connect to the credit card reader is BLANK! It’s all white… NADA. Only the left side of the screen where you pick what products or services you are charging, but thats it. So you can’t create a receipt or do a sale. I’ve tried deleting and reinstalling the app a few times, rebooted iPad, etc, but nothing has worked. It works on my iPhone, so I’m being forced to use that, but that’s not how I normally take payments and generate receipts. Intuit… PLEASE FIX THIS!!!

What a sorry excuse for a payment app

After being on hold for hours, I get a hold of tech support who had no clue what they were doing. It’s almost as if this company hired random people who lied on their resume and gave them a vague guidebook on troubleshooting. I made one transaction with this app and it’s been a headache since then. I was able to get funds deposited in my account from the transaction but when they went to charge me a fee for the transaction they couldn’t take their money. I was confused because the account and routing info I gave them was accurate but the first tech I spoke to just couldn’t comprehend what I was saying at all. How was it, that they were able to deposit money into my bank account but couldn’t withdraw their fee from that same bank account especially when my info on their site was correct? The guy I spoke to that tried walking me through it had an attitude with me because I interrupted him. I tried telling him that my account information was correct on my end and he had me enter it again, even after entering it again he said it wasn’t correct on his side. I told him it didn’t sound like an issue on my end and he said with an attitude “I can help you with this but that’s up to you”. I also called my bank to make sure there wasn’t an issue on their end and there wasn’t. Simply put, it’s a mess over at this company, I will be closing my account and going with an app I can count on.

Won’t open

I have un uninstalled deleted the app from the phone reinstalled everything was working fine until a couple days ago it is December 10 every time I open app and I verify password app instantly closes and won’t open restarted phone reinstalled app clear cache nothing

App trouble

I have no been able to log in to my app and i charge clients on this. I cannot work without this app. They wont fix it.

THIS APP IS A SCAM

I started using this app a few weeks ago and my payment s would say in review for a few days and now they say withheld and haven’t gotten my money and haven’t been able to contact a representative. This app is garbage. IT’S VERY HARD TO CONTACT SUPPORT FOR ANY HELP! DO NOT USE.

Roles and Permissions

Can’t fetch my roles and permissions users. Keep getting an error and unable to add users. App is useless!

No invoice functionality

I can Crete an itemized ale, but not an itemized invoice? How useless. I wanted to be able to use this to invoice customers at trade shows, but it is a useless app if I can’t create an invoice. I could use the QuickBooks app, but then there is no privacy and customers can see all my accounting information. QuickBooks already has horrible business practices, and they can’t even manage to create useable apps for all the money they charge.

No customer service

So I’ve had this service since April and things were going pretty well but recently I’ve had some issues that I needed to contact customer service with(when using the app it would randomly give discounts that I didn’t approve) trying to find any customer service is impossible!!! Talked to QuickBooks people for multiple hours just to find out that it no longer supports this app, frustrating is an understatement!!! However the last woman I talked to at QuickBooks was very helpful….

DO NOT USE IF YOU WANT YOUR MONEY STOLEN

i used this app at first thinking it was quick and easy, i received a lot of payments, no problem. the app said that id receive my money october 2nd 2025, only to come back 2 days later (today is the 4th) just for it to be withheld for no reason.. i read some things online about other people having the same issue and this freaking company closed other peoples accounts, refunded the customer, or didn’t give the money at all. this app owes me $310, everyone should just stick to square because they wouldn’t scam you like this. use at your own risk.

Needs MAJOR bug fixes.

I genuinely like this app. The problem is, it regularly has bugs that are nearly unfixable due to the lack of help. 1) The worst one is that whenever a customer taps “custom tip” instead of using a pre-selected tip option the system will add the tip AND it will add the last used discount. This is a big issue because if you’re not paying attention, you could be mistakenly giving a customer a large discount =money lost! I’ve called about this issue multiple times and I always hear the same response “our engineering team is working on it.” 2) The screen freezes often and I have to exit the app and reopen it in order to click the “money in” screen or any other screen. 3) The tax will not always stay on- this is another issue because again, if you don’t notice in a rush there’s more money down the drain. 4) Now, today we began having an issue where none of the devices we normally connect to the Bluetooth reader are unable to connect to it. BUT they can connect to other things. What I’m trying to spell out is it’s not my devices, it’s the reader or the app. One thing about this that is very upsetting is I am getting charged more to process cards by typing them in manually… which I have no choice but to do unless I want to reject them if they don’t have cash. Moreover, what I am looking for is SOME FIXES!! Someone please help this app! It could be so good but I am struggling to find a reason to deal with these constant, costly issues. SOMEONE FROM THE TEAM CAN YOU HEAR ME?! Please. I’ve tried calling and it’s useless.

Bullies.

Worst customer service. Got approved on July 17th, made 2 transactions, both transactions were placed on review, account was closed on 19th (2 days later) no explanation why the account was closed. Called customer service, 40 min wait time. Was told its a business decision and funds will be released after 180 days. Asked for a supervisor, was told they do not have supervisors. Account closed with no explanation. Funds held for 180 days, no explanation. Rude customer service, no supervision. Never asked for any supporting documents to prove my case. Please look elsewhere. You don't want this headache

Tips setting doesn’t work

Tip setting in app does not work. It does not give my clients the option to leave a tip regardless of the tip setting being turned on. I have deleted the app and reinstalled it multiple times to no avail. I’m so over it that I just add the tip to the total amount, which makes more work for my bookkeeping each month. Kinda lame that so many customers have complained about this and it still the intuit app programmers do nothing and it continues to be an unresolved issue with this app. Fix it please!!!

Cancel

I’ve been trying to cancel the subscription but without any success.

Fix it

I haven’t been able to load the app for months now it takes about 30 minutes to open up everytime I can’t do anything on the go as far as saving my customers cards on file which is the only reason I use go payments for but this is trash bro same problem with the main app started off good now they just trash release update after update but don’t fix anything.

It was great at first but then it wasn’t

It was cool & amazing the first two years then this year it wasn’t. I deleted & redownloaded the app & my products were not syncing up at all, reached out to them twice on time already and no luck, I had a huge event on Saturday & we had issues. Will be moving on to another device.

Terrible!!!

Good luck ever getting a person on the phone or a person in the chat to help to save your life. It's disgusting what quickbooks has become.

Card reader NOT working

Unable to connect the card reader to my phone or desktop! Had it replaced and still not working. Paid for return and new device

Please add more detail

This used to be a GREAT app. But since 2 or 3 revisions ago, the "details" screen LACKS details. Upon completing the transaction, the detail screen does not show the transaction number. You must slide to the right (they've disabled the "back" button for some unknown reason), then select the transaction to view the details. Only then does the transaction number become viewable. Also, the "Name" field, where you can type in the cardholder's name, now NEVER DISPLAYS!! Come on Intuit, help us out. In my business, I may perform multiple transactions a day, then return home to enter data in QuickBooks later. In this case, I have no tracking of who's transaction each one belongs to, unless I have emailed the receipt, then I can track them by email address. Many of my clients don't want an emailed receipt, so I have to try to match up transaction to client. Sometimes multiple transactions have the same total. This could be changed very easily by merely adding more detail on the detail page. Please repair these issues, then I will upgrade my review to 5 stars. Other than those complaints, I've been using Intuit for 3 years now and have had NO other issues. The company has done me well on the financial end.

Cannot Print anymore

This app has been great until this last update, they removed the option to print the receipts. You can still connect to a printer like always but it does not allow for printing, just emailing or texting the receipt. I wish I had not updated it. Highly disappointed here.

Still no Apple Pay....

Credit cards are going to be a thing of the past, when are we going to be able to take Apple pay? Or use any NFC reader

So frustrated

These guys are on automatic. As long as nothing goes wrong, excellent. It’s been my experience, customer service is a reflection of the company. Can’t get anyone to talk to me. “If" you can find a number to call. When you do talk to someone, the don’t give a crap. I guess when you get big enough individual customers don’t matter. There are awesome small businesses that want my business. Good bye big boy!

App Keeps Crashing

I've had this app for years and I love it. BUT after a recent update the app always crashes when I try to check my transaction history. This has been an issue now over the last three software updates. If I wanted to view or void a transaction and I would have to log onto my computer, which completely defeats the purpose of having the app on my phone. That said, it works very well for putting your own items been making payments and keeping track of all your transactions. I have brought this to the attention of customer service and it still isn't fixed. Please, please fix this soon!

Owner

Say No to this !!!!!!! FRAUD Scam they hold your funds for days sometimes weeks to collect interest . And after they encourage you to do a refund days later it looks like they never process the payment so they didn't make any claim of the prophet They Lie , very deceitful and the kicker is that intuit sold this division , it's run by the exact same Company that does all the POS apps ( think about this if you have 1 million Pos at average. 20 dollars and say your only charging 1.8 percent per transaction daily you have to claim this as income .but if you hold the money longer, the interest is even more that isn't income , especially if the person does a return witch they encourage days later then it looks like they didn't even process the charges so it's not even on there books it adds up to millions and millions of dollars daily total BS Scam Fraud or class action Law suite Think about it ???????

Horrible

First off they never bothered to tell us the app was going to be upgraded or that our current card reader would not work. We had to find out in front of a customer when nothing would work. We had to request a new reader three times before actually getting one a month later. All the while we could not swipe cards and they still charged us the higher rates even though it was their fault. In addition manually trying to enter an amount and the app freaks out adding random numbers. Of course support says uninstall and reload and when you get new reader it will work. Yeah right. No it doesn't work still the same issues. Oh and did I mention the horrible customer support and service?

Credit card reader does not work with the new app :-(

Credit card reader does not work with the new app :-(

Hidden charges!!!!!

Be careful! I installed this for a yard sale 2 years ago and ended up paying $12.95/month for two years. My bank statement listed it as "mot" and I had no idea where it came from. It finally showed up as "intuit" this month and and it almost impossible to cancel. RIP OFF!! Not only will I never use this again, but I plan to switch my quickbooks and quicken products for a less shady company.

Stay Away!!!!

Worst payment processing Co Ever!!! If I could give Negative Stars I would. Will Randomly withhold funds for No notification/justification or reason and will NEVER release them. Listed Fees are a complete Lie. Even No Contract accounts charged yearly Fees. If you refund a customer they will make you pay the transaction Fee again at entered Rate(~3.5%). Customer support is a Joke. Expect wait times of 30-60 min on a good day and no one has any notes from previous conversations. Was told I would be called back by 11 people and NOT One person Ever called me back. Stay away if you value your Money and sanity. I Never write reviews but this Co is Sooo Horrible I felt I HAD TO!!!!

Owner

DO NOT WORK WITH QB Big machine takes your money and you only have a call center in Asia to help. Hours later after wasted calls you will give up and they will decide when and how much of your own money to give you! Beware this is a joke service ! NO STARS