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1Pain pointVietnamPOS & Retail Software

POS & Retail: Poor Customer Support and Challenges

There is a significant lack of effective customer support for software products, leading to unresolved issues and frustration among users. Customers frequently experience software malfunctions and delays in assistance, compounded by unprofessional behavior from support staff who often shift blame onto the users.

People in the last 30 days
2of 63
Stable
Latest post 30 Oct 2026 · index 41.5
2Pain pointVietnamPOS & Retail Software

POS & Retail: Update Causes Bugs and Inconveniences

The updates to the application have resulted in numerous performance issues, including lag, errors, and connectivity problems. Users express frustration with the new version, describing it as inconvenient and a significant downgrade from previous iterations.

People in the last 30 days
1of 60
Stable
Latest post 14 Oct 2026 · index 42.0
3Pain pointVietnamKiotViet Nhân viên

App lag and frequent connectivity errors

Users experience significant lag and frequent connectivity errors with the app, making it nearly unusable. This results in frustration and dissatisfaction as they struggle with slow performance and persistent issues.

People in the last 30 days
1of 28
Stable
Latest post 14 Oct 2026 · index 44.9
4Pain pointVietnamPOS & Retail Software

POS & Retail: Complicated Login and Authentication

Users are experiencing significant difficulties with the login and authentication processes, including frequent login errors, lack of password recovery options, and the need to repeatedly enter passwords. This leads to frustration and a negative user experience, as many users are unable to access the app or are forced to delete it due to these issues.

People in the last 30 days
1of 23
Stable
Latest post 22 Oct 2026 · index 44.1
5Pain pointVietnamPOS & Retail Software

POS & Retail: Payment Errors and Unstable Connections

Many users experience significant issues with payment processing and app functionality, leading to frustration and inefficiency in sales transactions. These problems include frequent errors in order creation, payment failures, and poor customer service, which collectively hinder the overall user experience and trust in the platforms.

People in the last 30 days
1of 15
Stable
Latest post 04 Nov 2026 · index 44.6
6Pain pointVietnamSapo

POS & Retail: Delayed Deliveries and Lack of Updates

There are significant issues with the order management and delivery features, including the absence of a sharing button, slow app performance, and inadequate order status updates. Users also face challenges with order customization, delays in pickup, and a lack of historical order data, leading to frustration and inefficiency in the process.

People in the last 30 days
1of 14
Stable
Latest post 14 Oct 2026 · index 48.0
7Pain pointVietnamKiotViet

POS & Retail: Lack of Important Notifications in Applications

Users are experiencing significant issues with notifications in various retail software applications, leading to frustration and inefficiency. The problems include excessive irrelevant advertisements, failure to receive important updates, and a lack of professional communication regarding order statuses.

People in the last 30 days
0of 19
Stable
Latest post 23 Sept 2026 · index 26.8
8Pain pointVietnamKiotViet

POS & Retail: Difficult and Inconvenient Interface

Users are experiencing significant frustration with the new interface of the POS system, citing issues such as lag, difficulty in navigation, and a lack of essential features. Many are requesting a return to the previous interface due to its perceived simplicity and efficiency compared to the current version.

People in the last 30 days
0of 13
Quiet
Latest post 05 Sept 2026 · index 26.2
9Pain pointVietnamPOS & Retail Software

POS & Retail: Poor Synchronization and Customer Data Loss

There is a significant issue with data synchronization and application reliability in the POS retail sector, leading to frequent errors and loss of information. Additionally, concerns about data security and unauthorized sharing of customer information further exacerbate the problem.

People in the last 30 days
0of 12
Stable
Latest post 07 Oct 2026 · index 27.6
10Pain pointVietnamPOS & Retail Software

POS & Retail: Poor Connectivity & Integration Hinders Users

The shared underlying problem is the poor connectivity and integration of the POS systems, leading to significant delays and operational inefficiencies for retail staff. Users express frustration over the inability to access essential features, create products, and manage orders effectively, resulting in a negative impact on customer service and overall business performance.

People in the last 30 days
0of 11
Quiet
Latest post 21 Jul 2026 · index 26.5
11Pain pointVietnamKiotViet

POS & Retail: Complex and Difficult to Use

Users face significant challenges with complex and confusing software updates that hinder usability and efficiency in retail operations. The lack of adequate post-sale support and guidance exacerbates these issues, leading to frustration and wasted time for employees.

People in the last 30 days
0of 10
Stable
Latest post 26 Sept 2026 · index 25.8
12Pain pointVietnamPOS & Retail Software

POS & Retail: Poor Inventory Control and Management Issues

The shared underlying problem is the poor performance and functionality of inventory management systems in retail, leading to significant inefficiencies and frustrations for users. Issues include slow loading times, inadequate support for decimal quantities, and a lack of proper organization and updates, which hinder effective stock control and sales support.

People in the last 30 days
0of 10
Quiet
Latest post 28 Mar 2026 · index 28.4
13Pain pointVietnamKiotViet

POS & Retail: Ineffective Product Search and Filtering

Users are experiencing significant difficulties with product organization and search functionality within the retail management system. The lack of effective sorting options and a poor search feature leads to inefficiencies and frustration, making it challenging to manage inventory and locate products quickly.

People in the last 30 days
0of 8
Quiet
Latest post 25 Jun 2026 · index 27.8