Notability: Missing Notes After Backup Issues
Users are experiencing issues with missing notes in the Notability app, even after backing up their files. This leads to frustration as notes can disappear or be automatically deleted, requiring manual recovery from backup sources.
48 different people have complained about this since 31 Jul 2024, most recently on 29 Oct 2026. 6 of them in the last 30 days.
- “I used the Notability Pro at $99 plus tax per year and am very frustrated the staff at notability seemed to flake out, do nothing to try to restore lost data, or send AI responses to my repeated requests for account…”
- “It’s just infuriating, and if I had been using that for school notes it could’ve been detrimental.”
- “So this is now I think the THIRD time that notability has DELETED all of my notes this includes my business and personal notes - such a waste of time, I’ve even backed it up to my Dropbox and the files are still lost.”
48 people in 48 posts across 1 source · 6 in the last 30 days, 15 in the 30 before
The pain
shares of 48 peopleWhat goes wrong, and for whom
- Who
- 48 people using Notability: AI Notes & Planner
- What goes wrong
- Notes and folders automatically deleted48 people · 100%
- Customer support replaced by unhelpful AI bot9 people · 19%
- App freezes or crashes during use6 people · 13%
- Notes do not sync across devices5 people · 10%
- Since
- 31 Jul 2024 → 29 Oct 2026
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Notability: AI Notes & Planner
- Looking for something else
- 0% want an alternative · 15% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
People are asking for
In their own words — asks pulled from the evidence, most-repeated first
“I pay money for this app, yet today all of my notes are magically gone.”
“Notability: AI Notes & Planner — Missing files even after backup.”
“Notes will go missing and automatically delete.”
“This time, all my notes for the most part of just, missing?”
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint4185%
- Request715%
Sources
48 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…r, the app has been crashing, closes by itself, and deletes my notes. This is extremely frustrating. There is no way I can recover my notes either, it seems as if I just never wrote any new notes. I do have backup on, yet my notes never save. Please fix this issue immediately.
Frustrated…slides from instructors where i wrote notations atop in a new layer. I used the Notability Pro at $99 plus tax per year and am very frustrated the staff at notability seemed to flake out, do nothing to try to restore lost data, or send AI responses to my repeated requests for account assistance.
Frustrated…thing right, and it deleted my entire note with no way to recover it. It’s just infuriating, and if I had been using that for school notes it could’ve been detrimental. So I ABSOLUTELY DO NOT RECOMMEND using this app for anything important that you don’t want to lose. Would be a phenomenal app if this weren’t a…
FrustratedNotability: AI Notes & Planner — DO NOT USE FOR IMPORTANT STUFF So this is now I think the THIRD time that notability has DELETED all of my notes this includes my business and personal notes - such a waste of time, I’ve even backed it up to my Dropbox and the files are still lost. There is no one to contact in these…
Wastes timeNotability: AI Notes & Planner — Missing files even after backup Are use Notability through my entire bachelors and some of my masters program and today when I woke up, all my files were gone. I tried to restore it through my back up, but that was not working and I tried to restore it through updating my iPad and…
Missing feature
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score unchanged at 34.9 · 08 Nov 2026, 08:00 → 09:15 UTC
How the score was measured39 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Missing Notes After Backup Issues a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 48 different people described it independently, in 48 mentions, the earliest from 31 Jul 2024 and the most recent from 29 Oct 2026. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Status: steady — no change the counts can show. 6 people raised it in the last 30 days and 15 in the 30 days before; the status compares its share of everything collected from the same source, so collecting more or less cannot create a trend.
Written up in
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Have you run into this?
Written by readers, except comments marked Team, which are ours. Not part of the evidence above and not counted in any score.
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Notability seems to be causing a lot of frustration with notes disappearing even after backups, and 28 people have shared similar experiences. It's especially tough when you've spent years organizing your work, only to find it vanished after an update or sign-out. How long did it take you to recover your notes, and what finally worked for you?