{"data":{"items":[{"id":"c9496700-4bca-4c93-9160-b4a7edf5bc1c","excerpt":"Notability: AI Notes & Planner — Missing files even after backup — Are use Notability through my entire bachelors and some of my masters program and today when I woke up, all my files were gone. I tried to restore it through my back up, but that was not working and I tried to restore it through updating my iPad and res","url":"https://apps.apple.com/us/app/id360593530?see-all=reviews","role":"request","weight":0.7421333,"occurredAt":"2026-09-18T14:03:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"feature_request","painScore":0.21,"sentiment":0.33333334,"confidence":0.61333334,"matchedPatterns":["recommend","missing_feature","product:Notability"],"statement":"Notability: AI Notes & Planner — Missing files even after backup.","title":"Notability: AI Notes & Planner — Missing files even after backup","body":"Are use Notability through my entire bachelors and some of my masters program and today when I woke up, all my files were gone. I tried to restore it through my back up, but that was not working and I tried to restore it through updating my iPad and restarting nothing worked. After seven years, all of my educational notes and programs are gone off the system. I would not recommend because even customer service is not responding to the situation as fast as I would like to. It’s hard to reach them, and it is not worth the money compared to other platforms if I can’t save my notes properly. Giving me an update 2 years later and I did your advice and still lost everything","offTopic":false},{"id":"26392dd6-6efb-4f8d-a93d-49f024763502","excerpt":"Notability: AI Notes & Planner — WARNING — Do NOT use this app. Notes will go missing and automatically delete. I’ve spend countless hours with support staff who claim there is nothing they can do. If you want to keep important notes save and be able to access them at any time I would steer clear of Notability. If I co","url":"https://apps.apple.com/us/app/id360593530?see-all=reviews","role":"pain","weight":0.73112,"occurredAt":"2026-09-19T18:31:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"feature_request","painScore":0.56,"sentiment":-0.5,"confidence":0.46866667,"matchedPatterns":["missing_feature","product:Notability"],"statement":"Notes will go missing and automatically delete.","title":"Notability: AI Notes & Planner — WARNING","body":"Do NOT use this app. Notes will go missing and automatically delete. I’ve spend countless hours with support staff who claim there is nothing they can do. If you want to keep important notes save and be able to access them at any time I would steer clear of Notability. If I could give 0 stars I would. Extremely disappointed.","offTopic":false},{"id":"47896c56-8a20-4c1e-a69e-8fa46a862544","excerpt":"Notability: AI Notes & Planner — ALL OF MY NOTES ARE GONE — I spend hours and hours and hours and hours on my notes. They are beautiful and I had them backed up. I pay money for this app, yet today all of my notes are magically gone. All of my hard work gone. I am so angry. Be prepared to one day loose all of your hard","url":"https://apps.apple.com/us/app/id360593530?see-all=reviews","role":"pain","weight":0.7232627,"occurredAt":"2026-09-16T00:54:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"purchase_intent","painScore":0.50666666,"sentiment":-0.6666667,"confidence":0.48004165,"matchedPatterns":["would_pay","solution:app"],"statement":"I pay money for this app, yet today all of my notes are magically gone.","title":"Notability: AI Notes & Planner — ALL OF MY NOTES ARE GONE","body":"I spend hours and hours and hours and hours on my notes. They are beautiful and I had them backed up. I pay money for this app, yet today all of my notes are magically gone. All of my hard work gone. I am so angry. Be prepared to one day loose all of your hard work and never see it again. Biggest crash out I’ve ever had.","offTopic":false},{"id":"2010e0b4-464a-4130-9e09-cfd07c79bc3e","excerpt":"Notability: AI Notes & Planner — New Update — The newest update on Mac resulted in my entire notes library being removed from my Mac. Not to be returned unless I do it by hand from my backup source.","url":"https://apps.apple.com/us/app/id360593530?see-all=reviews","role":"request","weight":0.4605848,"occurredAt":"2026-05-14T17:28:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.33866528,"matchedPatterns":["manual_process","product:Notability"],"statement":"Not to be returned unless I do it by hand from my backup source.","title":"Notability: AI Notes & Planner — New Update","body":"The newest update on Mac resulted in my entire notes library being removed from my Mac. Not to be returned unless I do it by hand from my backup source.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}