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What users complain about in Microsoft Teams

Team chatApp StoreGoogle Play22 Nov 2022 → 06 Nov 2026

346 people complained about Microsoft Teams in App Store & Google Play reviews rated 1–3 stars (22 Nov 2022 – 06 Nov 2026), 43 of them in the last 30 days. Most reported: app crashes or freezes immediately on opening (11%); authenticator loop locks users out during login (8%); notification badges won't clear or show fake numbers (5%).

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How to read these numbers: Only reviews rated 3 stars or below are collected, on purpose: this is a record of complaints, not a rating. It is not the app's App Store or Play Store score and must not be read as one.
People
346
347 reviews
Last 30 days
43
46 in the 30 before
Say what fails
86%
Distinct issues
6

What goes wrong in Microsoft Teams

Each review is sorted by what it says fails. Counts are people; the share is of all 346 people who complained.

  1. App crashes or freezes immediately on opening

    11%

    39 people · 1 in the last 30 days · latest 11d ago

    user·f906· App Store· 05 Dec 2024original ↗
    “The app crashes immediately each time I open it, I need it for my job!”v6.21.1
    2 more reviews
    user·1ed5· App Store· 05 Apr 2024original ↗
    “I’ve experienced nothing but inconvenience and bugs with teams ever since I downloaded said app. It has been a constant struggle just for me to successfully open this application. Not only is the web version permanently unavailable, forcing you to download the app, I am often pr…”v5.2.1
    user·8965· App Store· 07 Sept 2026original ↗
    “Sometimes in tasks like reading fluency for school it fails to load the screen if you click an incorrect button and has a black loading screen that you need to refresh the app for”v8.16.0 (100772026162301)
  2. Authenticator loop locks users out during login

    8%

    27 people · 2 in the last 30 days · latest 24d ago

    user·d566· App Store· 04 Apr 2026original ↗
    “When I try to login, it takes me to authenticator app. After login, the authenticator app asks for totp. How am I supposed to provide that while I’m on a webview just inside the authenticator app? Cancel login and take the totp? What a infinity loop! Thanks god, I had a pc.”v8.6.0
    2 more reviews
    user·f625· App Store· 20 May 2026original ↗
    “Very hard to use and navigate. Need to use some tricks to login and authenticate.”v8.8.1
    user·ae21· App Store· 25 Sept 2026original ↗
    “It’s fine as a messaging app, but it won’t let me log in. It is confusing itself with Authenticator requests and I’m just locked out of my account 🙃”v8.17.0
  3. Notification badges won't clear or show fake numbers

    5%

    18 people · 2 in the last 30 days · latest 12d ago

    user·5e0f· App Store· 13 Apr 2026original ↗
    “Microsoft Teams has a frustrating issue where it constantly shows “1 unread message” even after all messages have been opened and read. This creates unnecessary confusion and makes it difficult to trust the notification system. I’ve checked across chats, channels, and activity f…”v8.6.1
    2 more reviews
    user·5a00· App Store· 03 Sept 2026original ↗
    “Please fix the team channel notification / badges that never go away even when there is no notification. I have clicked every possible thing in channel and everything is clear but the damn badge still shows 1 and never goes away.”v8.16.0 (100772026162301)
    user·3d7d· App Store· 25 Mar 2026original ↗
    “I have been using Microsoft Teams for a while now for tutoring when my students are not able to meet in person. It used to work reliably enough compared to the other apps. However, I can no longer get the camera to turn out of selfie mode, which I need it to do to show the stude…”v8.5.1
  4. Bluetooth headset audio fails or drops on calls

    2%

    6 people · 0 in the last 30 days · latest 15 Sept 2026

    user·6d73· Google Play· 31 Aug 2026original ↗
    “The Bluetooth audio on this app is extremely inconsistent and frustrating. One minute a Teams meeting plays perfectly through my Bluetooth earbuds, and the next it refuses to play through them at all. I can select Bluetooth and try repeatedly, but meeting audio still will not co…”
    2 more reviews
    user·3b83· Google Play· 15 Sept 2026original ↗
    “Worst collaboration application in handling Bluetooth devices. Can't switch between headsets and sometimes can't even connect to a single one even though all other applications do. Unfortunately work forces it and I have to deal with the failure. It's easier to use without any h…”
    user·16d5· App Store· 11 Mar 2026original ↗
    “Every time people call with Bluetooth devices they get disconnected. It’s annoying and distracting.”v8.3.1
  5. Screen sharing lags or freezes video playback

    2%

    6 people · 4 in the last 30 days · latest 16d ago

    user·3a74· App Store· 20d agooriginal ↗
    “Copying content from Excel /Word messes up the formatting. Strange since both are Microsoft products. How is someone not testing this integration? Sending code in the chat is still a nightmare. Wish they can just copy the functionality from Slack Teams on web is just terrible. C…”v8.18.2
    2 more reviews
    user·7db2· App Store· 18 Sept 2026original ↗
    “The screen sharing is so bad it runs at 3 fps so when I try to show my friend a video they can’t watch it properly. FIX ITTTT!!!”v8.16.3
    user·c73b· App Store· 24d agooriginal ↗
    “Teams is glitchy. And video does not work when you are sharing your screen. Zoom was so much better!”v8.18.1
  6. Channel and chat list view duplicates header buttons

    1%

    4 people · 0 in the last 30 days · latest 17 Sept 2026

    user·b8bb· App Store· 17 Sept 2026original ↗
    “The Teams list view header button row now repeats. Changing between chat and teams causes the repeat to multiply until all you can see are repeated rows of Catch-up etc buttons. Reinstall of app has not fixed it.”v8.16.3
    2 more reviews
    user·7390· App Store· 04 Sept 2026original ↗
    “The latest 8.16.0 Teams app has broken List View. Now three rows of buttons at top are showing: Catch up, Recent, Unread, Mentions, Tag mentions, More. I go into a channel and come back now 5 rows of those buttons display. Do that again and 8 rows. Repeating then makes it imposs…”v8.16.0 (100772026162301)
    user·3061· App Store· 16 Sept 2026original ↗
    “The Teams tab is unusable since the tabs at the top are duplicating and gets worse every time I click that tab. Other tabs work fine”v8.16.2

14% of complaints say only that the app is bad, without saying what fails; they count as complaints but under no issue. A review can report more than one issue, so the shares do not add up to 100%.

What each release brought

Complaints per App Store version, newest first, with the issue reported most against it. A new version has had fewer days to collect complaints, so compare what is reported more than how much.

  • v8.19.2No issue reported more than once7 complaints · 31 Oct 2026
  • v8.19.1No issue reported more than once8 complaints · 23 Oct 2026
  • v8.18.2No issue reported more than once8 complaints · 17 Oct 2026
  • v8.18.1No issue reported more than once6 complaints · 15 Oct 2026
  • v8.18.0No issue reported more than once12 complaints · 09 Oct 2026
  • v8.17.1Most reported: Notification badges won't clear or show fake numbers (2)10 complaints · 30 Sept 2026
  • v8.17.0Most reported: Authenticator loop locks users out during login (3)9 complaints · 24 Sept 2026
  • v8.16.3Most reported: Authenticator loop locks users out during login (2)10 complaints · 17 Sept 2026
  • v8.16.2No issue reported more than once9 complaints · 13 Sept 2026
  • v8.16.1No issue reported more than once4 complaints · 10 Sept 2026
  • v8.16.0 (100772026162301)Most reported: Authenticator loop locks users out during login (2)15 complaints · 03 Sept 2026
  • v8.15.0Most reported: App crashes or freezes immediately on opening (2)11 complaints · 30 Aug 2026

The reviews themselves

40 of 347 complaints: the ones that say what fails first, newest first. Every one links to the review on the store.

  • user·a35cApp Storev8.19.32d agoon the store ↗

    Broken

    Gone into my app to check chats, non of my chats are available to be able to send a message to clients. The screen is totally blank

  • user·a35aApp Storev8.19.25d agoon the store ↗

    Does not support iPhone Duo

    Terrible on the Duo

  • user·4c08App Storev8.19.25d agoon the store ↗

    Lag

    Lagging soo much i can’t hear the teacher for that bad review

  • user·5a1bApp Storev8.19.26d agoon the store ↗

    Confusing

    The layout of the website is confusing and impractical and is prone to freezing on iPhone.

  • user·25c3App Storev8.19.26d agoon the store ↗

    Junk

    It’s almost 2027 and MS can’t figure out the time change. Can’t even edit meetings I created. What’s the point. How are people getting paid for this junk.

  • user·b058App Storev8.19.28d agoon the store ↗

    Bug fix plz

    so buggy I can’t even view any of the reply’s and sometimes the posts don’t show

  • user·8e53App Storev8.19.28d agoon the store ↗

    No support for iPhone Duo

    A week in and they haven’t bothered adding Duo support.

  • user·f4edApp Storev8.19.28d agoon the store ↗

    iPhone Duo app?

    Looks terrible on the iPhone Duo. Needs to be updated to fit the bigger screen and not just the same standard sizing for iPhones

  • user·87d0App Storev8.19.111d agoon the store ↗

    Hh

    I wanted to download pathetic it just keep on roattating for 1 hrs

  • user·9958App Storev8.19.112d agoon the store ↗

    So much bad

    This is the worst chat platform I have ever had the misfortune of using. The catch up feature is a really bad interaction and doesn't accomplish anything. It doesn't centralize all notifications, only chat. And you can already see your unread chats. Plus it seems to add a notification and still leaves ghost notifications. If you have a choice use anything else. A carrier pigeon, or stretching a line between two cans is a better interface.

  • user·d913App Storev8.19.113d agoon the store ↗

    Search is broken

    Searching for anything on teams, whether app or desktop is awful. Shifts is broken, planner is so half-baked. I so wish I could get away from 365

  • user·f929App Storev8.19.113d agoon the store ↗

    Duo support needed

    The app is terrible on duo but outlook isn’t so get it fixed!

  • user·fff8App Storev8.19.116d agoon the store ↗

    Scammers use the app

    I have been involved in identity scam and part of the scam was I had to do a deposition with the New York police department and they asked me to download this app so they could record my deposition and then I had to check in with them every two hours on this app and they were watching me closely. This all started with an airline saying that i was being investigated for insurance fraud. It continued with they said i was a suspect in money laundering scheme and there’s a warrant for arrest. please be aware

  • user·1783App Storev8.19.016d agoon the store ↗

    Cisco Webex was lot better

    No meeting notifications, screen share is worst , feels like like 2000’s video call with choppy text. Cisco Webex was crisp and clear. Guys pls improve.

  • user·8cceApp Storev8.18.217d agoon the store ↗

    They suck.

    Horrible platform like all Microsoft products. Can’t get into old account. Will not allow recovery options only passkeys. Can’t create a new account.

  • user·5f5cApp Storev8.18.217d agoon the store ↗

    Resets view every time you switch apps

    Just started with Oct release. Enter a chat. Switch apps. Switch right back. It resets your view to the main chat window and now you have to find the chat you were just in. Soooo annoying, especially when you’re needing to copy something from somewhere else to complete a message.

  • user·6f1eApp Storev8.3.118d agoon the store ↗

    Poor update and connectivity on chat

    Chat update is intermittent. It lags behind teams on PC and takes a long time to refresh, if at all

  • user·bb21App Storev8.18.219d agoon the store ↗

    Specific dates availability is bugged in current version.

    Unable to set specific date availability in shifts.

  • user·3a74App Storev8.18.220d agoon the store ↗

    Going from bad to worse

    Copying content from Excel /Word messes up the formatting. Strange since both are Microsoft products. How is someone not testing this integration? Sending code in the chat is still a nightmare. Wish they can just copy the functionality from Slack Teams on web is just terrible. Calls don’t always come through.Screen sharing freezes randomly The less said about the scrolling better . When you scroll to the exact message you want , the previous history loads and you loose the message you intended to scroll to in the first place . Basic testing should have caught this. Lastly , you really really need a feature to Pause ( not Stop) Screen Sharing

  • user·248aApp Storev8.18.220d agoon the store ↗

    Teams App is Awful

    So clunky, half the time old messages won’t load and it looks like the last message was from 3 months ago… When checking notifications, the “View in Channel” feature is broken most of the time. Videos and pictures take ages to send. It’s 2026… This is one of the largest companies of all time… But shareholders over consumers always, right? So disrespectful and insulting.

  • user·6218App Storev8.18.222d agoon the store ↗

    Sucks

    I can’t login after creating a new account

  • user·77b0App Storev8.18.222d agoon the store ↗

    Teams now has ads for Microsoft products, but that’s just the cherry on top.

    I was notified on a Saturday morning with an advert notification to “Open PowerBI in Teams”. Teams has my working hours info. Why then, can’t you have at least bugged me during my work hours? Or even better, taken the longest walk off the shortest pier? Far from my only criticism, Teams has become a bloated, messy frontend for far too many Microslop 365 services that probably should be their own apps; and if it’s now going to be used to push ads for Microslop 365 services, with no opt-out in settings, I cannot wait for the next service to come along and shove Microslop into obsolescence like Office itself did to Lotus Notes back in the day.

  • user·b7b6App Storev8.18.123d agoon the store ↗

    Bug

    The 8.18.1 version had a bug where if you are in a chat, go to a different app, when you come back, it will reset you to the teams home screen. Fix it please

  • user·0b2fApp Storev8.18.123d agoon the store ↗

    Clunky

    1. Once a Teams meeting is scheduled on the phone app, it cannot be edited. An error message every time. 2. I was added to a call already in progress, I had no way to view screen and when I attempted to swap to my PC, I remained on the call but there was no call interface window; I had to quit Teams to get off the call. Clunky.

  • user·4332App Storev8.18.123d agoon the store ↗

    "Bug fixes and performance improvements" forever

    In isolation you might think this is okay. Or basically works, despite its quirks. Then, when you see what its competitors achieve - apps that are nimble and actually likeable to use - you realise that teams is bogged down so deep in the corporate mud that it will likely never really shine. Also.... fix your release notes! Bug fixes and performance improvements. Bug fixes and performance improvements. Bug fixes and performance improvements. Bug fixes and performance improvements. ...

  • user·c73bApp Storev8.18.124d agoon the store ↗

    Glitchy

    Teams is glitchy. And video does not work when you are sharing your screen. Zoom was so much better!

  • user·7f89App Storev8.18.124d agoon the store ↗

    Never stays signed in/doesn’t let you sign in

    Ever since IT demanded 2FA every morning, the Team app is no longer capable of providing me with a way to sign in. The chat app from the world’s largest software firm can’t even popup a 2FA prompt to let me log in. It just sits there, say’s we’re having trouble updating your messages and then that’s it! No signin! Pretty terrible experience every day starting work.

  • user·9958App Storev8.18.124d agoon the store ↗

    So much bad

    This is the worst chat platform I have ever had this misfortune of using. The catch up feature is a really bad interaction and doesn't accomplish anything. It doesn't centralize all notifications, just chat and it still leaves ghost notifications. If you have a choice use anything else. A carrier pigeon is a better interface.

  • user·7e33App Storev8.18.025d agoon the store ↗

    Sure I can chat? But which Team was it?

    In using my phone as my local install is fubared, I’m waiting for support to fix Teams from an H24 or somewhat update. The iOS app lets you know you have a notification from a Team, but which one??!‽ Yeah it’s a brain dead idea.

  • user·07e7App Storev8.18.025d agoon the store ↗

    Clunky buggy app

    Im baffled this has a 4.8. It functioks but it is a buggy clunky app imo. Things always popping up like youre in a call on another device , when i was in a call half an hour ago

  • user·d7d6App Storev8.18.026d agoon the store ↗

    App doesn't renew the token

    Starting iOS 27, app doesn't renew the token and show error says can't connect So sad that app has such a bug

  • user·5802App Storev8.18.026d agoon the store ↗

    Buggy

    Constant fake notification bubble in iOS. Always shows a red (5) when no new notifications exist. Tap into the app and out and immediately clears. Shows right back up again within the hour.

  • user·699cApp Storev8.18.027d agoon the store ↗

    Skype was better

    This app is trash. It’s like Microsoft doesn’t even put money or effort. Most of the time I’m not even getting notifications. I’ll randomly go into the app and refresh it multiple times to see about an update on a new message. If Skype was 5g… this app is like dial up. Simply garbage

  • user·429aApp Storev8.18.027d agoon the store ↗

    Bad quality

    I don’t know if it’s just me but I cannot screen share my screen or see what the other person has shared or sent in chat. It’s lowk getting on my nerves. Fix this!!

  • user·6abeApp Storev8.18.027d agoon the store ↗

    Ripped Off From Slack

    Microsoft if garbage, absolute trash, they never once had a single original idea. All they do is rip people off and force their AI Spyware garbage down our throats. Buy a MAC or use Linux. I spent 12 years in IT and I can’t STAND what Microsoft has become. Everyone who works there should be ashamed to work there. Come up with an original idea for once.

  • user·3dc5App Storev8.18.028d agoon the store ↗

    Bad

    I tried doing work on Microsoft teams and it kept on deleting part of it

  • user·99f6App Storev8.18.029d agoon the store ↗

    Significant bugs since the 8.16 version

    For the last two weeks, Teams apps that have a bot component have not worked. Opening the chat interface from the app will start a loading spinner which does not stop, and the conversation history does not load or show newly received messages from the app bot. You can access the app bot conversation if you come into it through the main Chat menu. But it does not work in the context of the app itself. This is the case for apps with just a bot, an app with a static tab pointing to the conversation entry point, and apps with other tabs when you use the robot button in the header to open the chat conversation.

  • user·ffdeApp Storev8.18.029d agoon the store ↗

    New catch-up feature is awful

    Mandatory new catch-up feature makes important new updates and messages buried behind a single separate notification tab. Please provide an option to disable this feature so all new messages are prominent and in reverse chronological order like they used to be with one notification per new message.

  • user·7385App Storev8.18.009 Oct 2026on the store ↗

    Mute Doesn’t Work

    Conversations that are muted send notifications, sounds, and vibrations anyway… which is particularly annoying in the middle of the night. Should also have the capability to set priority contacts that you can still receive notifications from when Focus mode is on.

  • user·ae02App Storev8.17.108 Oct 2026on the store ↗

    Trash

    “We are having trouble updating your messages.” Complete trash. Never works.

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Questions about Microsoft Teams

What do users complain about in Microsoft Teams?
The specific problems reported most, counted by people: App crashes or freezes immediately on opening (39 people, 11%); Authenticator loop locks users out during login (27 people, 8%); Notification badges won't clear or show fake numbers (18 people, 5%); Bluetooth headset audio fails or drops on calls (6 people, 2%); Screen sharing lags or freezes video playback (6 people, 2%). 14% of complaints say only that the app is bad, without saying what fails.
How many people complain about Microsoft Teams?
347 reviews rated 3 stars or below from 346 people on App Store & Google Play, written between 22 Nov 2022 and 06 Nov 2026; 43 people in the last 30 days. The reviews themselves, each linked to the store, are listed on this page.
Is this Microsoft Teams's store rating?
No. Only reviews rated 3 stars or below are collected, so these numbers describe complaints and cannot be read as the app's App Store or Google Play score.

Other Team chat apps people complain about

Same vertical, same star-rating rule.