Người dùng than phiền gì về Drive and Shop with Shipt

Bug fixes

Close to any holiday the app freezes very bad. So make sure you start your shop an hour before the delivery window. Customer support isn’t of much help during outages of the app. This will affect you processing orders, payout, as well as talking to customers. It’s continuous bug fixes

WON'T LET YOU PROCESS ORDERS

Wasted 1 hour on trying to process my prepaid orders, support could not help either. Been a shopper for 4 years and this has been happening from time to time. Fix your god%@mn app!!

Garbage app

I signed up to be a shopper the other day. Got an email saying I was first in line to move forward in the onboarding process, so I went to the app, created an account and tried to move forward with onboarding. Then I kept getting the same message that my password or email was incorrect, even though I just created my account like a minute before. I tried resetting my password, never got an email with instructions, I reached out to their customer support thru email, live chat, and phone, and none of them were helpful. They all ended up telling me to contact them via some other form of communication or to contact someone else. Very professional. So I am now unable to even become a shopper because Shipt customer service is absolute trash and I can’t login to my account. 0/5 stars if I could.

Shipt needs to do better with instant payout

Shipt needs to do better with Instant Payout. I completed my orders, waited approximately an hour for my earnings to appear, and then discovered that changing my payout card meant I had to wait another 24 hours to access my money. The app indicated that my new card had been added, but it did not clearly warn me beforehand that I would be unable to withdraw my earnings for 24 hours. I contacted customer service, and all I was told was to wait 24 hours and keep checking the app myself. There is no notification when the card finishes processing, so I’m expected to repeatedly check just to see whether I can finally access money I’ve already earned. I understand security measures, but shoppers should be informed of restrictions BEFORE changing their payout information. At minimum, there should be a clear warning, a countdown, and a notification when the card is ready. What’s the point of advertising Instant Payout if shoppers can unexpectedly be left waiting a full day to access their earnings? We do the work, and we deserve a transparent, reliable way to get paid. Shipt, please fix this.

Promo orders

This app will label your order as late delivery with a promo order if you finish on time. App trash. Promo orders suppose to have a 30 minute grace period of being late. If you finish within the grace period you still get violated and they’re going to tell you fill out a forgiveness form but the violation still affects your stats which put you on the edge of losing your account. And most times they don’t forgive you for being late no matter the reason. THIS APP IS PURE TRASH!!!

Driver Review

I have delivered for a lot of different apps and this one has been the most frustrating and difficult. The app guesses how many cubic square feet the routes are and then when you get to the warehouse, the routes are way bigger than that and then you get in trouble for taking packages off because the route doesn’t fit the routes also use more mileage than it says, and you will be driving for longer than it says so I honestly think that this app is not transparent and is not a good app to work for.

Run away

Not sure how this company actually maintains or gets any new delivery people, considering it’s by far the worst of all of the services that exist right now. On the customers end, Shipt is great, not quite as high of a markup as Instacart and ZERO obligation or expectations to actually tip the person that is shopping for you (gross). But from the delivery side, I’m literally baffled how they keep people employed. In comparison to the other major companies offering shop and deliver, you’re making about 1/3 to a 1/2 as much as you would per offer, but doing twice the amount of work and effort. Oh! And the best part is they make you wait TWO WEEKS FOR YOUR FIRST PAYOUT. You can only collect your first payout via direct deposit, and they make you wait two weeks before you can access it the first time. Not something that any other delivery app/company does. Did one order, pathetic amount of money, no tip, too much time and effort wasted, and now I can’t even access the $17 from it, lol. Completely not worth it and honestly just a source of frustration, not funds.

Terrible app

The app has so many bugs, before doing shops you have to make sure everything is updated because it will not let you complete an order if your app isn’t updated. If you are unable to complete an order to multiple error codes, you will have to restart your phone, call shopper support and will give you the run around.

Pros and cons of being a shopper/driver

The good things about this job/gig is the flexibility and there is a chance to make a little bit of decent money once in a while and it doesn’t really require too many extra duties except for performing excellent customer service and efficiency at the same time The bad things about this job/gig is that the ratings and statistics can be very unfair and unforgiving especially when it’s not the shoppers fault. It’s very unfair that we have to figure out which orders that may have given us a bad rating because there are times where we have no idea and Shipt should let us know in someway so we can explain exactly what happened. There always seems to be a lack of consistent customer communication and when that combines with item unavailability , it stretches our time out and increase the chances of a late order and even a bad rating. Taking orders to apartment complexes and anywhere there’s extra time needed to get to the actual apartment or unit number isn’t fair either because that needs to be added into consideration for payout etc. especially with places that have no elevators in which we have to take stairs etc. And then there’s also times when we are trying to check out at stores, especially Target in which it can take an additional 5 to 15 minutes to get someone to check us out especially at certain stores. Some stores can be pretty quick like the Kearney Mesa store always seems to get us out of there pretty but the store on Balboa seems to have a few floor managers that like to brush us aside and make us wait forever just to check out. I’m sure there’s a few other things that are good and a few others that are bad, but I do appreciate to have this work and extra income.

Deactivated my account

The actually REFUSE to talk to me over the phone. I’ve been a driver for 3 weeks and they randomly deactivated my account and to repeal I had to respond to the email and same thing pops up every time I try to repeal it. I try calling they give me the same script and hang up on me and they literally refuse to let me speak or ask WHY they did it. No wonder no one uses this terribles company and every one uses DoorDash and Uber Eats. Shipt is a terrible company, horrendous company actually and they should be shut down. The way I was treated by multiple individuals who are apparently human was really inhumane.

Needs work

Time gaps suck. A hour to shop for 60 items is ridiculous. Customers need to have an alternate options planned before hand to eliminate a stall in shopping. Customers need to give more detailed description about where they are located. Pay is terrible for all of it. The pay out system takes to long if I completed the task throw that in my account with in the 30 minutes that I finished. Certain shopping options should be automatically bundled together with stores and there should be time allotted to get to both situations without having to panic. Orders without tips should have promo pay attached or a on time delivery bonus. Other than that the app is good but it’s so many other things that I can complain about…Lastly target orders need to be in tune with the inventory in store is it says anything less that 10 that item shouldn’t be able to be shopped also shipt need to communicate with said stores and tell them associates should be in every department to assist.

Tips

I have multiple missing pretips.

Gas Prices Has Risen

The app is easy to follow but the pay is not worth it. Gas prices are extremely high and they don’t pay according to the rise. Plus if I’m shopping for 30 items the pay should reflect that. Not pitching Pennies when I’m shopping and delivering. IJS Why would someone want to shop for 30 items when you can shop for 10 and get the same pay? On top of that. If you’re subbing items or adding items. There’s no where to account for lost time. Then if you’re late due to any circumstance that’s not yours, you’re still the one penalized for it and potentially fired.

Overworked & Underpaid

As a Shipt Shopper, I’m extremely disappointed in the pay being offered for orders compared to the amount of time, effort, and expenses required to complete them. Shoppers are responsible for driving to stores, shopping for groceries, communicating with customers, checking item quality, handling substitutions, and delivering orders on time, often for pay that does not fairly reflect the work involved. On top of that, there is constant wear and tear on our personal vehicles, including gas, mileage, maintenance, tires, and repairs. These expenses add up quickly and significantly reduce what we actually earn. The lack of adequate encouragement for customers to leave reasonable tips makes the situation even more frustrating, especially when shoppers go above and beyond to provide excellent service. Shipt needs to reevaluate its pay structure, offer more reasonable compensation for the work required, and do more to encourage customers to tip their shoppers fairly. Shoppers are essential to the company’s success, and our time, hard work, and personal expenses deserve to be valued and respected.

Unable to log in?

Signed up and then says unable to reload boots me out.

Bad Customers

I don't think it's fair that the customers can rate us and our rating go down just based off what they say because .I think there should be someone to oversee sea the ratings and judge if they should stick or not ...Some customers that are very picky and hard to make happy ,they will also report the wrong thing. For Instance I had one Customer that wanted four loaves of bread and I explained to her that it was gonna expire within three days. She said she didn't want it. I advised her that there wasn't any further dates and did she want another brand,she said no but then she advised me of the rating she was gonna give me ...And guess what she did just that ,she wrote a bad review about me saying that I didn't communicate and no good substitutions m...but as a shopper, what are you to do?

Horrible pay

Low wage offers and very scarce decent ones, customers are very cheap dont want to tip reasonably..Feels like exploitation, company is quick to fire u if u late,takes for ever to get ur money..U are basically at the mercy of the customer to tip u fairly..Right from the bat u see very low offers w low tips, is like they like to promote low offers something that is counterproductive for shipt bcz drivers will see the low offers and ignore this app is going down hill no one want to drive for crumbs..Promote better waves and the while tips or no one will likely drive for shipt

Not Stable

The app is often very glitchy. The phone system doesn’t work with Verizon iPhones. The AI chatbot is super annoying. The tech team seems to interested in adding ‘bells and whistles’ but zero interest in making the app be useful to shoppers

Waste of time

Strict guidelines for very little pay.

Worst app ever!

-5 stars if I could - the support for this app is the worse I’ve ever seen in my life. I’ve been waiting on a background check for 3 months now with a perfect clean record by the way and was told by support to wait for email (3 months ago) and today I try to login again and still no background check completed so I ask support again what’s taking 3 months long for a background check and was continuously told to wait for a email that is never gonna come…. Worst support / experience I’ve ever had with any shopper app absolutely disgusted with these people!

FIX MESSAGING PROBLEM

This is infuriating. Shipt demands constant communication from shoppers, yet our messages are being dumped into customers’ iPhone spam folders. I’ve lost count of how many customers I’ve had to CALL because they received “no texts.” I tell them to check spam and - what a shock - every single message I sent is sitting there. So what does Shipt do about this known communication disaster? Apparently nothing. No warning to customers, no meaningful fix. Instead, WE get blamed. Customers give shoppers 1-star ratings for “too little communication” when the chat logs literally prove we communicated the entire time. Then we submit rating forgiveness and get the same canned denial within minutes, as if nobody even bothered to read the messages. How are shoppers supposed to win here? You require us to communicate, your system prevents customers from seeing that communication, customers punish us for it, and then Shipt refuses to correct the rating. FIX THE MESSAGING PROBLEM. Notify customers. And stop destroying shoppers’ ratings over a problem we have absolutely no control over.

Pay

The payouts are TERRIBLE and you need to make tipping either automatic/mandatory for this service!! This is A LOT of work and not tipping is unacceptable

Could be better

Orders don’t like to show unless at the store. iPhone users don’t get messages goes to spam folder

Extra money

They need to pay more. Any order under $10 is ridiculous. They want to do orders for $6 because the customer only has like 4-6 items. Smh!

Honestly so peeved.

I am beyond upset with this company, you need to investigate the people using software to claim Dierberg’s orders. Specifically in the zone of Wildwood/Chesterfield/Ellisville. I’ve been writing about this for a while now. No resolve. You are permitting this? Such a shame.

Not worthwhile

This app is so useless if you’re in New York City, Christ. Every time of day the “shopper capacity for your zone is full.” As soon as they implemented the online system the quality of the app dropped. Insane

Beware of App Screen Freezes

The company overall is okay, but the app freezes randomly during its use. You could have full bars in a metro area and the screen will be blank (so you can’t mark as delivered or see the address). This can cause you to be late and/or deactivated.

App is easy, pay doesn’t equate to rising costs

Proof of delivery photos do not always upload and require another picture taken which is difficult at times when assigned two orders. Also the app would be better for shoppers if it displayed or labeled orders 1 and 2 when picking up 2 orders and mapping delivery. In addition, cost of fuel has increased but it does not seem that delivery pay out has increased even slightly. Many customers do not tip which is frustrating as like waiters/servers at restaurants, Shipt workers also rely on tips for income. The use of the app itself is easy but incentives given to workers and pay are not equitable to rising costs for fuel and car maintenance.

Bad ratings

Customer has too much power to give bad ratings with no explanation. If customer gives bad rating and it’s valid they need to explain why the rating. Then shipt should fact check the reason.

This App is Terrible!

I’ve only worked a week and I’m already fed up. The app says payout is on Friday. Today is Friday and my account balance is zero. A whole week of shopping and paying gas out of my pocket. Their ai chat support is mind numbingly useless, and the human support agent Ariel L, was even worse. Somehow magically now I need to wait an extra week to get paid? Definitely my worst gig experience ever.

Horrible way too many shoppers

I have 70-80 preferred members and can’t get decent orders .. days go by without seeing their orders; instead Shipt sends my way all 20+ one way trip,

Worthless

Idk if y’all app works or not but mine doesn’t I can’t login or anything if I do get lucky it automatically logs me right back off I’ve tried everything I can still nothing

Bad rating system

A customer rates badly for some random issue I never know about. Shipt's "rating forgiveness" is an AI bot that just auto denies it. I feel less and less valued by Shipt as a shopper.

Overall I’m starting to be over it with this app

I’ve been with Shipt for 8 years now and I really like the flexibility it gives you. But I do have some issues that needs to be addressed. Tips - Even though I know no one is forcing us to do this job but it would be nice for the same customers who order multiple times to give a tip to the shopper. That’s a lot of time, money and energy that goes into driving to the store, shopping then driving 15-20+ minutes to the customers house or business for a small payout. I’ve seen customers order $100-$300+ worth of groceries and don’t ever leave a tip but they have the funds to spend that much on groceries and not wanting to go out and get their items themselves. Also tips need to be paid out immediately and not giving the customer 14 days to figure out if they want to tip or not. Rating System - As a shopper, it would be nice if we have the opportunity to rate the customer on how the order went for us, their communication and etc instead of it only being the customer rating us. There are some things that are out of our control that may take affect on our rating and that’s making shoppers not receive multiple orders in a day or week. Some of these customers are giving great customer service but for some reason I’m getting low scores out of the blue. I’m starting to think they’re doing it because to getting out of paying for an order and to get some credit. But it needs to be investigated more on how these ratings are going. Location - When it comes to accepting an order, please make sure it’s close to either the customers house or your house so that way we’re not driving 20 plus minutes to the store then drive back another 20 or 30 minutes for drop off. For example: I take orders from Conyers and McDonough, Georgia and there have been several times where the customers address says McDonough but the closest store that’s near their house is in Conyers but the app automatically wants you to go to the store in McDonough. Gifts/Milestones - Please add a gas card as a gift instead of constantly giving out Shipt T-shirts. Returns - There have been times where I had to return all the items back to the store because either the customer wasn’t at home and not communicating or the customer decides to cancel the whole order. The customer needs to get their money back but the shopper should be able to take whatever items they had shopped home with them. That’s too much extra time driving back and forth to the store and a lot of energy being used. Orders - Please calm down with these unnecessary bundle orders. Majority of these bundled orders shouldn’t even be bundled at all because both of the customers don’t live near each other and also Shipt likes to put two orders with two different time frames. Get this app together and please stop with these multiple updates to the app!! Every time there’s an update or an error, I always get a glitch to where I don’t receive no orders at all.

I was approved for shipt months ago. I don't even know how many months ago (after being on the waitlist foreve), but it was awhile ago. I haven't taken a single order. The pay and miles are so horrible it's not even funny, and I thought instacart was bad. They want you to shop for 10 to 30 items and drive 8 miles for 9.00. I would rather just not work at all. All the gig apps are trash these days, but this one takes the cake. I'll probably end up deleting it.

Company doesn’t support it’s shoppers at all…

I’ve worked for Shipt for several years and now he have done over 4000 deliveries. The ratings system is ridiculous. Unclaimed orders from the night before we roll over to the next day and if I claim and run that order… A lot of times the Customer will give me a bad review and Shipt says it’s legitimate. It’s not my fault that Shipt hires terrible shoppers. A lot of of my fellow shoppers won’t run orders because the orders are too far out and I will run them instead. That’s what I signed up for that that’s my job. I don’t pay attention to the ratings anymore because it’s ridiculous and unfounded. This is a terrible company. The pay is horrible. Customer service is horrible.

I used to use the app quite a bit and enjoyed it but now that I have some free time and wanted to go back to using it the app won't load to save my life. every page in the app just gives an "error refreshing offers" over and over each time you click ok, no zones pop up to select. pretty much nothing works.

Glitchy and horrible support

I’ve been working for this company for years and their support and infrastructure is so incredibly frustrating. If things go wrong, and they will go wrong, the support has no tools or knowledge on your issue. Half the time it is caused by Shipt itself. Other times the app, especially the chatting aspect, glitch and glitch and glitch. They never fix app issues, they never listen to their drivers, and they trick you with their offers and bonus’. I am so fed up with Target/Shipt (same company) not improving anything!

THIS APP AND SUPPORT IS TERRIBLE

I AM A NEW SHOPPER THAT HAD MY ACCOUNT DEACTIVATED DUE TO MY SHOPPER RATING BEING A 4.3 and 4.5 AND EVERYTIME I TRY TO CALL SUPPORT TO FIX IT THEY HANG UP IN MY FACE I CALL TO TRY TO DELETE MY ACCOUNT AND INFORMATION AND THEY STILL HANG UP IN MY FACE NEVER DOWNLOAD SHIPT STAY ON INSTACART OR SPARK NEVER USE THIS APP IF ALL APPS FAIL GET A JOB THIS APP IS TERRIBLE!!!!!!!!!!!!!!!

App is frustrating

The app is slow. I believe it’s because I don’t have cell service but when I take a photo or use the map, it’s inconsistent. Sometimes takes minutes to work once a cell connection is restored.