Chat feature usability improvements needed
The chat feature is poorly designed, lacking individual chat bubbles and making it difficult to read and scroll through conversations. Additionally, users find the media integration inadequate, as it does not allow for attaching multiple pictures in a single message.
4 different people have complained about this since 07 Aug 2022, most recently on 07 Aug 2022.
“Since there's not even individual chat bubbles, it's hard to scroll through and annoying to try to read through the conversation.”
“Media integration is terrible, you cannot attach multiple pictures in one message.”
“It's frustrating this app is being pushed when Hangouts was much better for the majority of people.”
4 people in 4 posts across 1 source · demand low, pain low, competition moderate
The pain
shares of 4 quoted postsWhat goes wrong, and for whom
- Who
- 4 people using Google Chat
- What goes wrong
- Wastes time25% of posts
- How bad
- 100% of posts are complaints
- Since
- 07 Aug 2022 → 07 Aug 2022
Is this a startup idea?
Not directly. These are complaints about a product or service people already use — the fix belongs first to that provider.
- Complaints are about
- Google Chat
- Looking for something else
- 0% want an alternative · 0% ask the provider for a feature
- What the numbers say
- Almost nobody is looking for a different product — people want this provider to fix it, not a new option.
The pain — what people say
Their asks, who is writing, and the posts themselves
What people were doing
Every post behind this page, by what its author was doing — and when each one was written
- Complaint4100%
Sources
4 signals · 1 sources
Evidence
Raw public posts behind this opportunity — click through to the original
…fied, instead of my chats on the right and everyone else on the left. Since there's not even individual chat bubbles, it's hard to scroll through and annoying to try to read through the conversation. Also, only being able to attach 1 photo at a time is a waste of my time. Furthermore, the video chat isn't convenient…
FrustratedWastes time…product to replace Hangouts with. Not enjoyable for business either. Media integration is terrible, you cannot attach multiple pictures in one message. Instead it needs to be one picture at a time which is miserable. Clicking on an image does not allow you to swipe left and right to browse the selection of pictures.…
Strong complaintGoogle Chat It's worse than Google Hangouts. It's frustrating this app is being pushed when Hangouts was much better for the majority of people. Image sharing is not great (only one image at a time), though Chat is better at sending large files like videos. I can't find read receipts. My hangouts groups turned into…
FrustratedGoogle Chat Hangouts was better. This chat feature really sucks. The way you send photos sucks. You can only send one at a time. And you can't click on a photo and scroll through what you've already sent. You have to keep scrolling up forever to find it in chat. Not to mention now the text us all on the same side…
Market and score
Products already there, how the score moved, and what it is made of
Opportunity history
Every score change is stored as a snapshot — click a sub-score to overlay it
Why did it move?
Score 25.4 → 23.5 · 24 Sept 2026, 19:00 → 20:15 UTC
How the score was measured38 measured values behind the seven sub-scores · each shows the value, then the points it earned out of 100Show ↓Hide ↑
Questions about this idea
- Is Chat feature usability improvements needed a startup idea?
- Not directly. These are complaints about a product or service people already use, and the fix belongs first to that provider. The page shows what is frustrating users and how badly — not an open market to start a company in.
- How many people have this problem?
- 4 different people described it independently, in 4 mentions, the earliest from 07 Aug 2022 and the most recent from 07 Aug 2022. The quotes, with dates and links to the originals, are in the Evidence section.
- Is this problem getting worse?
- Current status: stable — mentioned at a steady rate. Momentum is 43/100, measured as how often it is mentioned recently compared with before.
Adjacent opportunities
Nearest neighbours by embedding similarity
Discussion
Written by readers. Not part of the evidence above and not counted in any score.
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