Người dùng than phiền gì về StyleSeat - Salon Appointments

Customer Service is Horrible

My experience with StyleSeat's customer support has been just as disappointing as my experience with the stylist. After an unsatisfactory hair appointment, I contacted StyleSeat about obtaining a refund. I was directed to contact the professional directly, as StyleSeat's policy requires professionals to administer their own refunds. I followed those instructions, explained my concerns to the stylist, and explicitly requested a refund. She refused and offered only a discount on a future appointment. I returned to StyleSeat for assistance, as instructed, but the support process was frustrating and unhelpful. Responses were delayed by days, and I was left without a satisfactory resolution despite following the process StyleSeat provided. The fundamental problem with this policy is that it places the burden on the customer to negotiate with the very professional they are disputing a service with, then leaves the customer with little meaningful recourse when that professional refuses to cooperate. Direct communication should be an opportunity to resolve a dispute, not a dead end that leaves the customer responsible for absorbing the cost of an unsatisfactory experience. A booking platform should have a meaningful process for reviewing service disputes and helping customers reach fair resolutions. Based on my experience, StyleSeat's process did not provide the support or accountability I expected. I would encourage other customers to understand these limitations before booking.

Gotta Do Better SS

I just got charged $848 today, Oct 26, 2026 from a scammer on this app. Of course ultimately it isn’t StyleSeats fault and it’s a corrupt person using the app but to give all the power to the braiders is not good. This person charged me for a no show and 4 different charged totaling $848 and I NEVER booked an appointment for any of that. I booked this person back in June and she scammed me then. Thought I was done but so annoying. Again not StyleSeats fault ultimately but at least ask me to verify or give me more control. And then the process of disputing is only with the person not with the app itself. Do better StyleSeat.

Ugh

StyleSeat is so annoying. They don’t promote you unless you take a certain amount of credit card payments. If a client’s card expires and needs updated, you’ll never be allowed to do it. It tells you the client can update it with the client is never able to update it. So a client doesn’t have a credit card on file if they no show you, you can’t charge them, or if you need to charge something when they’re not in front of you, it’s forever without a credit card #for that client. They message your client incessantly. If your client has a haircut appointment and you cancel somebody else else’s haircut appointment the first client gets an alert from styleseat that says hey, you wanna switch your appointment your stylist has something sooner” then your client messaged you and says oh my God can I switch and then it messes up your whole schedule. Also randomly it’ll text your client who has existing future appointments and tell them oh my God you need to book it’s been a while since you booked and confuses the client …I could go on and on

Stylists- Beware!

They will cancel your account with no reason whatsoever or give you any response as to why it was closed. I was a top pro for over 2 years with a 5 star rating. I received no warnings or violations. Just had no access to my account one day and it’s been over 3 weeks and still no update.

Need Explanation!

I’ve been a top pro for over 2 years and haven’t been able to access my account in a week with no explanation or reason as to where my account has gone or what happened to it . I had clients set this week who have paid deposits and I have no way to access or message them. I received no warnings or restrictions so why can’t I access my account?! The response I received didn’t give me any explanation of why I can’t access my account and it’s been over a week now and still no response to the multiple messages I’ve sent.

Need Explanation!

I’ve been a top pro for over 2 years and haven’t been able to access my account in a week with no explanation or reason as to where my account has gone or what happened to it . I had clients set this week who have paid deposits and I have no way to access or message them. I received no warnings or restrictions so why can’t I access my account?!

Monies

Don’t like the way it automatically gives a tip. Also if I pay cash sometimes the system will still charge with that tip that I didn’t authorize

$90 for late cancellation

they make you pay $90 for a late cancel even if your stylist doesn't make you pay it. and they don't give that $90 to the stylist either. incredibly greedy app. i unexpectedly ended up sick and had to cancel and i ended up paying styleseat $90 for a cancellation when the service doesn't even belong to them, they just help you book it. crazy

Account made completely inaccessible

Had an account for years, one day they signed me out and THEIR multi factor authentication also stopped working. No text or email received ever. Contacted their support and they REFUSE to unlock my account because they want the expiration date for an expired credit card I no longer have (who keeps expired credit cards?). Even though I have the credit card number they don’t care, they want the EXPIRATION DATE. Now I’m unable to use the service at all because my dead account that they refuse to unlock or delete is linked to my phone number. Useless service and support

Update

Every time an update happens, StyleSeat does not work on my iPad and iPhone.

Avoid ‼️‼️

Stylists can cancel/ reschedule/block u with no consequences due to favoritism of other clients or if they feel like it without notice which has happened to me. Ive had a stylist show up very late due to not even being aware they even had one. I wrote a review before in detail seems it’s disappeared⁉️

log in issues?

can anybody else NOT login? I try to log in and it keeps asking me to signup, I type my info in and it says “an account with this phone number already exists”, they give me no option to login 😒 frustrating

Great at Charging Fees, Poor at Protecting Stylists

My experience with StyleSeat has left me feeling completely unprotected as a stylist and business owner. StyleSeat charges professionals a monthly fee, then adds additional fees for what they classify as “new client connections.” In my experience, some clients who booked through my own link were still treated as new client connections, and if I did not catch it and question it, I would have been charged for those bookings as well. The biggest issue for me is the lack of protection when a client disputes a charge. I had clearly posted policies on my StyleSeat profile, communicated those policies to the client, and provided documentation supporting the charge. The client still filed a chargeback, and the money was taken from me anyway. On top of losing the original payment, StyleSeat also charged an additional dispute processing fee. At that point, I had followed the rules, posted my policies, documented everything, and still had no meaningful protection. There also seems to be very little real customer service when an issue becomes serious. You are often left dealing with emails and general responses instead of having access to someone who can actually review the situation and help reach a fair resolution. What became clear to me is that StyleSeat is very comfortable charging both the stylist and the client at every opportunity, but when the stylist needs protection, support, or advocacy, that same level of attention is not there. For a platform that depends on independent beauty professionals to generate its business, I expected far more security, transparency, and support. Instead, I was left feeling that the stylist carries most of the financial risk while StyleSeat continues collecting fees regardless of the outcome. After multiple experiences like this, I no longer felt comfortable keeping my business on the platform.

HORRIBLE

I am extremely disappointed with the level of service I have received from this company. I have reached out multiple times regarding ongoing issues and have either received no response. Despite paying a high monthly subscription fee, I have continued to experience problems with the platform, while additional charges and fees have repeatedly been taken from my account. The features provided do not justify the cost, especially considering the lack of reliable customer support and unresolved issues. It is unacceptable to continue charging customers for a service that does not function as expected while ignoring repeated requests for assistance. At this point, I no longer feel that the subscription is worth the cost or that my concerns as a paying customer are being taken seriously.I hope you take this feedback seriously, because the lack of communication and customer support has been extremely frustrating and has ultimately resulted in me taking my business elsewhere.

Platform and stylist

I am extremely disappointed with how this situation has been handled and will no longer use this platform. I booked my appointment with impact.beauty on July 18 for a service scheduled on August 16. I canceled on August 1, giving more than two weeks’ notice. Despite the advance notice, this platform and the stylist refused to refund my deposit. Mind you no services has been performed. It is unacceptable that your platform allows customers to lose their deposits even when they cancel well in advance. This policy appears to be deceptive and to protect the stylist while leaving the customer with no reasonable recourse. Because of this experience, I will be filing a complaint with the Better Business Bureau and sharing my honest experience through reviews. I hope your company reconsiders how these situations are handled so future customers are treated more fairly.

Fake stylist

Booked a appointment the hair salon took my money and the salon don’t even exist

Last-Minute Price Increase Without Notice!

I am updating my review after corresponding with StyleSeat's customer support. I booked a hair takedown service that was listed at $72. Less than 24 hours before appointment, I checked the app and discovered the price had increased to $109.I received no notification that the price had changed. In my opinion, once a customer books an appointment and accepts the quoted price, that price should be honored unless the customer is clearly notified and expressly agrees to the change. Customers should not have to repeatedly check their appointments to ensure the agreed-upon price has not changed. Had I not reviewed my appointment before arriving, I could have been charged significantly more than the price originally accepted. That is not the level of pricing transparency 1 expect from an online booking platform. Because of this experience, I canceled my appointment and booked with Booksy instead. Before confirming my appointment through Booksy, I verified with the stylist that the quoted service price was the price I would actually pay, with only the tip added. I was very pleased with the overall experience. The price remained exactly as quoted and was not changed at the last minute or the day before my appointment. I also want to be fair and acknowledge that after I canceled my appointment, the stylist, Rashy Hair in East Windsor, New Jersey, promptly refunded my deposit, which / received on July 29, 2026. I appreciate her professionalism in resolving that matter. However, my review is not about the stylist. It is about StyleSeat's Smart Pric policy, which allowed the price of my confirmed appointment to increase wit prior notice or my express consent. Although I received my refund, it does not change my concerns about the lack of pricing transparency or my belief that customers should be able to rely on the price they accepted when they booke their appointment. I appreciate that Style Seat responded to my inquiry, but their responses focused on explaining and defending the Smart Pricing picy rather than addressing the fairness of allowing the price of a confirmed appointment to change after it had already been booked. Throughout our correspondence, I felt that my primary concern was never fully addressed. Until this policy is changed so that confirmed appointment prices cannot be increased without the customer's explicit consent, I cannot recommend using StyleSeat. I hope the company revises its Smart Pricing policy so customers receive clear notice of any proposed price changes and have the opportunity to accept or decline them before their appointment.

Use to love!

Update again: Of course you invest millions into an app where , you the platform make millions off the STYLIST & Clients… Not sure why you needed to add in how much money you put in the platform…Even with all the millions invested somewhere along the way you’re missing the mark, IM NOT THE ONLY PERSON SAYING THIS! The reviews don’t lie either….”THAT BEING SAID”, it still doesn’t promise a seamless working app! As I said YOU DO MARK-CLIENTS AS IF YOU SENT THEM! I’ve sent my OWN CLIENTS TO BOOK AND STYLESEAT STILL MARKED THEM AS IF THEY SENT THEM. SO YOUR MEASURES ARE NOT ALWAYS CORRECT, also I’ve created tickets about this very same issue before and what do ya know!!! I had screenshots to prove it!!! So maybe get stronger measures because your platform does NOT ALWAYS SEND CLIENTS! Update: So while I hear you saying that you have measures in place your measures aren’t always correct!! I’ve been on this platform for several years and you guys do in fact mark clients as if you sent them!! And most of the time you didn’t … why is that hard to believe? Ive even had a client to do a mock appointment just to see and it’s the same thing, Styleseat acted as if they found the client when I know for a fact that you didn’t…THIS NEEDS TO BE FIXED, word of mouth and self promotion is a thing. You can’t possibly be that ignorant to think that stylist on your platform don’t send their own clients to book on there too…I’ve been on Styleseat for a while, and while it’s refreshing watching the new upgrades come in, and certain benefits that are included. With that being said, Styleseat does not promote enough! Although I don’t depend on Styleseat for clients, I promote myself as well. But you would think that by paying a subscription that they would promote more…I also don’t like that when you mark the client as “I know this client” Styleseat proceeds to say that (you brought this client) to me , which isn’t always true . I share my booking link and refer my clients to Styleseat but Styleseat will say they promoted and found the client for me! I am looking to try out a new booking app soon, the fees are to high as well, and tips are taken even tho Styleseat says that they don’t take them.

Hard to cancel

I downloaded and tried the app for a few minutes. It wasn’t what I thought it would be, yet I’m constantly getting hit for $1.00. There’s no way to stop it and you can’t call anyone

5 years later - same problems!

I last left a review for this app about 5 years ago and the problems highlighted still have not been resolved: 1) The app is biased towards Pros. Pros can charge late fees and even keep up to 50% of your appointment cost if you fail to cancel before the 24-hour mark of your appointment. When Pros don’t show up or running behind - that same expectation of respect for YOUR time doesn’t apply. There’s no discounts of penalties for them. Additionally, you STILL get charged the booking fee even if they refund the appointment fee. 2) StyleSeat tries to play both sides of the coin - they want to charge surge fees and booking fees yet when there are payment disputes they try to pawn you off onto your Pro like they are removed from the situation. The only problem is, StyleSeat is going to find very quickly this isn’t true because if a dispute is initiated for a charge like this booking fee for a cancelled appointment - that’s you on the line. And that’s you essentially ripping a client off for an appointment that never happened. 3) If had Pros cancel appointments without 24 hours notice and without even as much as a message or text message notice. There really does need to be a top down push from Style Seat on punctuality and professionalism - and I have WILD stories (plural) where Pros have been HOURS late to appointments or once where the Pro never even showed after HOURS only to message me she didn’t know she had an appointment that day and decided to cut her day short in the morning. Update: latest update bricks the ability to even make appointments. A SMS verification text is now required - never mind I’ve had an account for over 10 years with no problems or need to verify. But StyleSeat stays looking for ways to screw customers, stylists and themselves over. I’m seeing why a lot of my Pros are leaving this platform for other booking apps. Now if only my barber would wake up. He probably has no idea this is even an issue but if he’s had a huge drop in business because no one can book ahead and multiple clients are bringing it up as a problem it won’t be long before he changes over too.

Hot time!?

I wish there was a way to see the price increases during hot times without having to click on each time slot.

Worst Booking Site on the Market

From the excessive booking charges for high demand slots and having my account deactivated without my consent and prior knowledge, I will not and do not recommend this booking platform. I was signed out of my account and could no longer sign back in so I emailed the support desk and was directed in circles to no avail. My issue was not resolved and it was an issue the platform initiated! I was a client for several years. All these fees, updates and changes made by StyleSeat are nothing but inconveniences for clients. Take your money elsewhere. Don’t bother on this app/site.

Pro problems

I used to really love StyleSeat, I switched from Square & Blvd. However lately they have made some updates & they aren’t the best. I keep getting logged out of my account when I’m trying to look at my schedule, most of the time it takes forever to load the screen if I click on a specific appt, I find it super annoying that I have to search a clients name up to text them from their client profile rather than the appointment on my schedule directly. The fees are ridiculous and even though I have auto checkout turned OFF some appointments still get auto checked out. These are just a handful of issues I have had recently. I am actively looking for a better booking site for my clients to use.

Login Ai help

I’m very disappointed the app logged me out and has not option to login - It states login or sign up but login does not exist only sign up and of course I don’t need to sign up I just need to login. YES, I know my password. I’ve even tried to find change password THAT DOES NOT exist. AI left me holding in chat for 4 minutes. Exhausting

AWFUL customers

This app used to be great but my experience recently has been HORRIBLE. A stylist can change their location to a different state and you will not be notified. A stylist can change their charge for your service and you will not be notified.

Ap needs up be updated

I’m a pro on style seat and I have been having many issues with the app. The message on in my inbox will not load, messages will randomly disappear, app hardly sends me notifications when clients message me or when appointments are booked. It has been horrible and needs to be updated ASAP

No transparency

I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amount is prone to adjustments I didn’t expect to do be charged double and even pay for hair that I already bought it’s really frustrating Update I was able to recover my initial refund for the booking after cancelling the appointment that the salon had rebooked for me which I wasn’t aware of overall you have to be really careful on how and communicate with whoever you book with otherwise if it’s last minute and someone doubles the amount you are supposed to pay it puts you in a hot spot because if you cancel the appointment you will be charged a late fee which was very frustrating

Second Thoughts

I’ve used this app for years as a client and loved it. I am really disappointed with the lack of customer support when having issues with the app. I am having issues logging in and tried all day trying to get help. Just found out that the customer service line is no more. The chat help on the app is not of much help. I have an appointment tomorrow and still can’t get into the app.

Stylist 360 deal

As a stylist, Styleseat is the worst platform you can use to gain new clients or advertise your business. There is no direct line of contact for customer service, the app does not allow you to access listed features, delete your account, change your subscription, or update information as advertised. It is very close to fraud and will be under further investigation.

No Comparison

Why would anyone use this app compared to Booksy?! The location feature is awful.

Bad Policicies

Absolutely no protection for clients who run into unprofessional stylist!!!! Stylist cancelled minutes before my appointment, my deposit is not automatically refunded. I have to wait and potentially argue with an unprofessional stylist about returning MY money for a service I did not receive and no penalties for stylists wasting time of clients!!! She rescheduled once and then cancelled.

Bad App

Would not let me cancel my appointment, but had my card on hold. For this stylist, there is a $100 no show fee and I’ve tried canceling multiple times, but the app still has my appointment on my schedule. I wanted to cancel my appointment because the app had a warning stating the stylist is no longer using the app. Why would I pay $100 for not showing up when the stylist decided to drop the app entirely and the only form of communication between us? I deleted the app in frustration and I can’t log back in to see if my card is still on file. There is no log in option for me to access or anything.

Thieves top to bottom

They take a deposit based on booking. However if the stylist decides they have an emergency and cancel your appointment, they allow the stylist to decide whether or not to return your deposit. I am currently being charged $30 for some lady to not do my hair, in this economy, and they pretend like they had no part in it. DO NOT USE THIS APP, EVEN IF THERE IS A GUN TO YOUR HEAD

Legal Pimps

They charge the stylist, the client and then try to take a percentage of your money when you do someone’s hair … then have the nerve to implement KLARNA … NO … style seat has lost their ever loving mind !!! They get worse every year!!!

Barber set a different time and app still tried to charge me

Best barber I’ve ever been too. It just sucks I have to use the awful app to make appointments and get charged for when a barber reschedules due to unforeseen circumstances if I could give it and it’s customer support a 0 I would.

oh no , 2nd month subscribed $35 a month , no clients

Subscribed , great content , still no clients 💀 you invite somebody for a cutt , styleseat takes almost half , styleseat offers promo post , there’s not a continue button to post the actually promotion or its not working , Facebook market has been doing the very thing styleseat is charging me for but no execution

The newest update malfunction

March 2026: The update causes the app to crash, or has a completely white screen. It is not possible to use it. Something is constantly wrong with this apps programming.

Can’t trust them

I showed up early for my appointment and still got charged $75 for nothing. I booked a 12:00 PM appointment through StyleSeat and arrived about 10 minutes early at the address listed in the app. When I contacted the stylist, she told me she wasn’t even at that location and asked if I could come at 2:00 PM instead, which was two hours after my scheduled appointment. I had work at 3:00 PM so that wasn’t possible. Since the stylist was not available at the booked time or location, I asked to cancel the appointment. Despite this, StyleSeat still charged me a $75 same-day cancellation fee even though the service was never provided. I contacted customer support and provided screenshots proving the stylist asked me to come two hours later, but the refund was still denied because of the stylist’s cancellation policy. That policy shouldn’t apply when the stylist is not present for the scheduled appointment. I have now had to dispute the charge with my payment provider and file a complaint because I was charged for a service that never happened. This experience makes it hard to trust the platform. Customers should not be penalized when they show up for their appointment but the stylist does not.

Fraud

Booked with one of their barbers on their site showed up to the barbershop owner told me he wasn’t employed there for two years when I text the barber let him know. I was at the location. He told me which one. I canceled the appointment with him since there was two barbers with open chairs. I was charged to my account $60 for cut that I did not receive from booked with other other site and $20 cancellation fee for $80 total I notified customer service, which is impossible to get in contact with cause I only have a chat option which takes three days for them to get back to you or email option still wasn’t resolved. If I was you guys I would do the old-fashioned. I just walked into your local barbershop. Get a cut. This is a fly-by-night scam just like the people who pretend to deliver Uber eats take a photo and then leave with your.

Beware

I’m extremely disappointed with my experience using StyleSeat. This is the second time in a row I’ve been charged deposits and service fees by stylists who had no intention of actually fulfilling the appointment. It’s incredibly frustrating that the platform allows stylists to collect money upfront without stronger protections for customers. There seems to be very little accountability when a stylist cancels, reschedules repeatedly, or simply doesn’t follow through after taking a deposit. As a customer, you’re left chasing refunds and wasting time, which defeats the whole purpose of using a booking platform that’s supposed to make things easier and more trustworthy. StyleSeat really needs to implement better safeguards to prevent this type of behavior, such as stricter policies around deposits, stronger vetting of stylists, and faster, more reliable refund processes when services are not provided. Until then, customers are taking a risk every time they book and pay in advance.