Người dùng than phiền gì về CleansterPro: For Pro Cleaners

Wasting time to download the app

I worked for them and they never paid me,even I made a reclamation,they still don’t want to pay me…..that’s bad I need my money ( please)

Do NOT DOWNLOAD

DO NOT DOWNLOAD THIS APP THEY WILL SCAM YOU AFTER PAYMENT AFTER COMPLETING THE JOBS AND DOING EVERYTHING CORRECTLY INCLUDING BEFORE AND AFTER PHOTOS I WILL BE SEEING YOU GUYS IN COURT!

SCAM

DO NOT BE A CLEANER OR A CUSTOMER ! They scam your money THEY WILL NOT PAY YOU AFTER YOU CLEAN THEY WILL IGNORE YOU FOR WEEKS! It’s been 3 weeks and I’m still waiting on payments from multiple jobs ! If I could leave 0 stars I would

Don’t Bother. Horrible “I Worked the Job, Got Put Through Hell, Chased My Pay…..

I would give CleansterPro zero stars!! I accepted a cleaning job through this platform expecting to do the work, get paid, and move on. Instead, I got an exhausting experience that made me feel undervalued, disrespected, and completely taken for granted. The cleaning itself took approximately three hours, but I was tied up for around four hours because of the excessive number of photographs I was required to take. I understand documenting a job and proving the work was completed properly. That's reasonable. Turning a cleaning job into a photo-taking marathon that eats into the worker's time is not. The delays were ridiculous. On one occasion, I waited 32 minutes for the leasing office representative, and on another, I waited 15 minutes. When he finally arrived, I still had to wait while he finished trying to sell a unit to prospective renters before dealing with me. My time apparently came second to whatever else he had going on. Once he was available, he inspected the cleaning so thoroughly that I half expected him to pull out a pair of white gloves and run his finger along every surface. His attitude came across as condescending and dismissive, making me feel as though I was being treated like an incompetent servant rather than someone who had done the work. The property was Cypress Point, managed by Graystar, at 101 Felix Street in Santa Cruz, California. The place was full of cockroaches. I specifically alerted the leasing office representative to the infestation. His response struck me as dismissive and unconcerned, especially given that prospective renters were apparently being shown a unit. I don't know what action, if any, was taken after I reported it, but I certainly wasn't given any indication that the problem was being taken seriously. I also submitted a request for additional compensation for the extra time and trouble involved. That request went unanswered. Apparently, my time was valuable enough to demand endless photographs and an inspection, but not valuable enough to warrant a response when I raised concerns. Then came the payment issue. My payment was scheduled for October 16, 2026, but remained marked “In Transit.” I contacted Cleanster repeatedly and received automated responses saying my issue had been forwarded to the payments department. Meanwhile, they continued sending me offers for more jobs. Within minutes of sending an email warning that I would escalate the payment issue, my payment was finally sent. I can't claim to know why the timing worked out that way, but it is certainly striking. I should not have to repeatedly chase a company for money I've already earned. I also paid $29.99 for the required background check and have struggled to obtain a copy of the report or clear instructions for accessing it. Even getting a meaningful answer from customer support has been a battle. My advice to other cleaners: calculate the actual time involved before accepting jobs through this platform. Consider the photo requirements, access delays, inspections, and the possibility of chasing support for payment or answers afterward. I will never clean for CleansterPro again. Not for the money, not for the convenience, and not even if it were the last cleaning platform on earth. A company that expects workers to be punctual, thorough, responsive, and accountable should hold itself to those same standards.

I would give zero stars if able

I would give zero stars if I was able to. I worked for this company once and was promised $80 for the clean from the Landing. I had to go back to this rental three times due to their sheets not drying in their dryer probably at one point they told me not to even wash the sheets and just remake the bed someone had slept in disgusting. $80 isn’t much to some but when you put in all the work and are promised to be paid and you are not it’s a problem. My payment said processed on October 5th and expected by October 19th ridiculous time to wait for an instant payout anyways. It’s now October 21st and I still have not received my payment no one at this company is answering the phone or emails about my payment but had no problem blowing my phone up to clean this rental. I’m posting this to social media as well in hopes no one will work for them again plus no air bnb owners use them. At this point I believe they do not pay anyone out and are keeping the money.

DO NOT WASTE YOUR TIME

They will not pay you they get paid right away and have the audacity to hold your money that you worked for it's a SCAMMMMMMMMM

Scam

Scam scam scam they still my information which I ain’t never worked a day in my life fof them?? Was forced to download app just to ask support why they messaging me? When I mentioned that I am will have my family member investigate because that person works for San Diego Police department crqzy his they stop messaging me back! Don’t use this app it is for sure some type of new scam they doing? Just crazier they getting away with this long using the App Store and all! Makes me think the App Store knows and in on it also

Don’t work for them

They will never pay you after you done all that hard work don’t sign up with the them they are scammers

HORRIFIC EXPERIENCE

I am a “cleaner” with CleansterPro and from the start, I was extremely skeptical. Now, it’s nothing more than confirmed I’ve made a mistake by partnering with Cleanster. They have not been honest about projects nor payment. My assignment was marketed as a vacant air bnb and upon arrival was an occupied, hoarder home. I stayed and did it anyway because there was no way I could tell this client otherwise. I accepted a small $60 for pay after driving 45 mins to the client as the location was also not truthful. I have yet to be paid but have been asked to work more projects. I have reached out to receive little to no communication in return. I’d like a full refund for my background check, paid out, and to leave this app forever and never look back at this point.

Mala

It's a very bad application they give you very hard jobs and then they tell you that they will pay you after 15 days and when time goes by they don't pay you and if you find out there are already many complaints because they take up to 90 days to pay and many cleaners don't get paid the truth don't use it it's better Homeaglow that's good

Scammers

This company is owned by Africans who are laundering money and they will not pay you. They pocket the money and never speak to you again.

Bad company business , horrible communication

No way to communicate, numbers changing continuously, nobody speaks English , still havnt gotten paid from extra hours client gave , continuous lieing , the list goes on and on , be better do better nobody would be leaving bad reviews makes it worse yall see these reviews and do nothing but make excuses or let Ai handle it a freakn joke and rip offs yall are period

Payment issues

I’m really frustrated with Cleanster. It’s been well over a month since I completed the job and I still have not gotten paid. I’m giving this company another 2 weeks to pay me and if not I will be seeking legal action for my money. ATP I won’t be using this app anymore due to unprofessional conduct and handling with my time and money

Estafadores

Son unos verdaderos estafadores y sinvergüenzas, estuve mucho tiempo pensando en hacer esta aplicación, hasta que me decidí hacer un trabajo por el dinero que “pagaban”, grave error mío, realicé el trabajo y llevo 5 meses esperando que me paguen el dinero que me deben, no atienden el teléfono, no responden los correos y el chat que tienen en la aplicación es una completa basura, deberían cancelar y eliminar esta aplicación ya que se están quedando con el dinero de nosotros

SCAM-don’t pay, don’t answer, DONT WASTE YOUR TIME!

UPDATE… almost a year later and the payment still has not processed. I downloaded this app because a client of mine uses it with her property mgmt software. Unfortunately I took on one of the marketplace offers. Its took 6 weeks, 5 emails, 4 phone messages left (because they do not pick up the phone) and they finally paid me $69.50 of the $80 they agreed to pay me for the job! I’m still trying to get the rest of my money. Dont use this app.

Team support and chat offer no real help

Reported the issue several times and still didn’t get fix

Fraud/ scam

I have sent over 100 messages about my money that was due 10 days ago and they haven’t gave it yet and there not answering my calls

Don’t do it!

I don’t know how they get anyone to work here, they seriously under pay you, they wanted me to do a deep clean for 70 bucks and drive over an hour away for it, that doesn’t even cover gas! Plus work 5 hours for 70 dollars! I did one job for them and still have not even paid yet, plus I got a tipped And haven’t got that yet either and it was two weeks ago now. Don’t waste your time!

Unpaid wages

I had a very disappointing experience with this company. I completed my first cleaning on July 26, followed by three additional jobs, and I have still not been paid for the work I completed. When I first brought the unpaid payments to their attention, I received a message stating that the issue would be escalated. I later received an email saying essentially the same thing. After waiting a week without receiving payment, I followed up again and received another nearly identical response. At this point, it felt like I was receiving automated responses rather than having my issue actually addressed. What makes the situation even more frustrating is that I continued receiving offers for additional cleaning jobs, but I stopped accepting them because I had not been paid for the work I had already completed. On the last job I performed, the company removed the job and refused payment, claiming that something had not been cleaned. I provided photographs as proof of the work and responded to the concerns that were raised. When additional questions were brought up, I sent another set of photos showing the requested proof. After that, communication stopped completely. I have made multiple attempts to resolve this professionally and provide the documentation requested, yet I still have not been paid. It is extremely unprofessional to continue offering workers jobs while leaving them unpaid for completed work and then stop communicating when they ask for payment. I hope the company takes this seriously and improves the way it handles payments and communication with its cleaners.

SCAM

POOR SERVICE! I HAVE YET TO BE PAID FOR MY TWO JOBS SINCE JULY!

Sheesh

I was wondering why I haven’t gotten any jobs at all, however seeing the reviews that people are being lied to about being paid and people are getting free services I truly hope someone’s contacted the Attorney General and The Better Business Bureau. I have been on other cleaning apps and I have gotten jobs. Today I start a cleaning job on a whole other cleaning app. This one is a huge miss.

Scam

I’ve worked 2 jobs , it’s been 3 weeks and I still haven’t gotten paid smh UPDATE: it’s been a WHOLE month and these people have not paid me a dollar, because of them I’m in a jam with my bills , I could’ve worked for another company and actually made the money to pay wat I need to pay , this is ridiculous

Frustrated to say the least

I’ve had nothing but trouble since I’ve downloaded this app. First of all I had to pay for my own background check which I did over 6 months ago. And was told it was cleared. Then last month I did 2 cleanings and it shows on the app that the funds were released to my PayPal the same day. But here it is 28 days later and I have yet to Receive my money. When I tried contacting the company for help with app or trouble getting into the property the failed to communicate like an employer should. I just want To be paid for the work I’ve done and I won’t be an issue anymore

No money

I worked in June, and now August is ending and I still haven't been paid. I even messaged the client to see if there was an issue; they said no—they were charged, yet I haven't received payment. They don't answer calls, and there's no live chat with a human agent—only AI. The worst app.

Scammers

I did a job for this company well over a month ago and have not received payment. Ive sent a report ticket every single day since and keep receiving the same message that they are “working on it”. I want my funds released NOW!

Non payment

⚠️ WHATEVER YOU DO, DO NOT WORK FOR THIS COMPANY! I cleaned for this platform back in May 2026 and completed two jobs. From the moment you accept a job, they call your phone repeatedly and pressure you to get there immediately. For one of the jobs, I arrived at the apartment but could not get inside. I waited there for over an hour and notified them that I needed to be compensated an additional $30 for my time. I was told that I would be. After the job was completed, they added a measly $10 to my payout and then told me that was the entire budget the client had available. My estimated payout date was May 27, 2026. It is now August 18, 2026, and I STILL have not been paid. I am currently owed $119. Every time I call customer service, I’m told they are “creating a case” and will “expedite” the payment. Yet nothing happens. I’ve repeatedly asked to speak with a manager or someone who can actually resolve the issue, but I’m told there is no manager available because apparently only one person works in customer service. At this point, I’ve spent more time chasing this payment than the work was worth. PLEASE DO YOURSELF A FAVOR AND STAY AWAY FROM THIS COMPANY. If you’re a cleaner considering working with them, think twice. My experience has been extremely frustrating, and as of today, they still have not paid me the $119 they owe me from May. WORKERS DESERVE TO BE PAID FOR THE WORK THEY DO. 💯

Scam

feel that Cleanster completely misled me. I paid $29.99 for a background check because I was looking for an opportunity to work and believed that completing this requirement would give me access to cleaning jobs. After paying the fee and completing the required steps, there are NO jobs available in my area. I have paid $29.99 and received no work or meaningful opportunity to earn money through the platform. At this point, this experience feels like a scam to me. I am requesting a FULL REFUND of my $29.99. Cleanster should not charge people who are looking for work unless there are actual job opportunities available in their area. Many people cannot afford to lose $29.99 while trying to find employment. If my money is not refunded, I will consider reporting this experience to consumer protection authorities and sharing my experience with other people looking for work. I strongly recommend that others be very careful before paying any fees.

Horrible

These people are a bunch of crooks! They sent me on jobs way back in March and have yet to pay me. To make matters worse they are constantly sending me more jobs to do despite not paying me. How crazy is that! The insanity of it all.

Trash

Once again, I’ve used this platform to make a little money on the side and they are terrible. I’ve been waiting since May to get paid for a job ID no phone calls being answered no emails being answered and is just so sad that they’re playing with people in their money. I need my money now. if I could give the negative stars, I would.

I work

I work, they don't pay me, it's a bad app, I don't encourage people to use this damn app

Business Owner

I try my best to be patient and work with this company. They do not pay you enough for your services. They do not communicate with you corresponding with you when Need It💭. It’s sad to say that I am very disappointed with working with CleansterPro. I still haven’t gotten paid and I worked a job on Monday of last week.

Scammers

Don’t even waste your time downloading this app, they just gonna take your money in the name of background check and you won’t hear from them again.

This is a scam

I am reporting this company to the Better Business Bureau and to the Federal Trade Commission because I have worked many hours and haven't received my payment at all. The billing department said that they would get in touch, but they haven't. I am now reading that other Pro cleaners have not been paid either. The owner, Gloria Oppong, should have this app redeveloped because waiting a week for pay when other companies are releasing pay right after the gig is over. I am sick of waiting for pay, and I will not be doing jobs anymore until I get paid.

Don’t pay cleaners

How bout us cleaners file theft of services and put Liens on places we already cleaned

Don’t sign up!!!

I had signed up with Cleanster pro biggest regret!!! Went and did the work and never got paid when they stayed I would it took months and time and effort I had to waste commenting on the ceis fb page to finally get my money don’t waste ur time and if u hire a cleaner don’t waste ur time with this platform they are a big rip off nothin but crooks

A waste of time

I signed up with my co-cleaner. We’re licensed and insured. We got very few offers and even those were literal bottom of the barrel prices. Cleaner gets paid more than the cleaners at this point. And that’s IF you can claim a clean. There isn’t enough traffic on this app to make the excessive text messages worth it. Get a text that offers a clean and by the time you click the link, it’s gone. Turno is significantly better and worth the subscription fee. We’ll definitely be getting off this app.

Don’t clean for them

I did a job for Clester on April first they still have not got paid. When I call them, they don’t answer the phone because they know it’s me calling. I reached out to them email someone finally contacted me maybe roughly after two weeks and ask questions as if they were interested about me not getting paid. I did the work April 1 today is June 25 and I still haven’t gotten paid or heard anything from them but they keep sending me request to do other jobs and have the audacity to call and ask me what I go and clean for them. I had to seek legal help that I am now working on. It is ridiculous.

Not paid

I picked up on a job 4 days ago still haven’t gotten paid. I drove 35 mins there & back used my own supplies for $65.00 just wasn’t worth it & not getting paid yet is very disappointing.

Pay

The fact that you have to wait so long to get your pay is diabolical. They won’t answer you unless you have a job and why does it say in transit for so long I have early pay so as soon as it’s sent I receive it. They need to fix there payment method and how it’s given out. I take these jobs for the extra money not to wait weeks to get it I have a full time job for that.

Scammers

I paid for criminal records check and my account is not active. They also don’t answer any call or chat requests.