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1Pain pointVietnamTax & Public Service Apps

eTax Mobile - Errors and Usage Challenges

The eTax Mobile application is plagued by continuous errors, causing significant frustration for users who struggle to complete tax submissions and transactions. Users frequently encounter issues such as system errors, failure to update, and inability to access necessary features, leading to a poor overall experience.

160 signals · medium evidence

2Pain pointVietnamTax & Public Service Apps

Unable to Update eTax Mobile

Users are unable to update the eTax Mobile app to the latest version, leading to frustration as they cannot access the app with older versions. This creates a cycle of being prompted to update without a viable option to do so, rendering the app unusable for many.

8 signals · low evidence