{"data":{"items":[{"id":"f487fd64-075a-4bea-8491-0a98d755fa81","excerpt":"DaySmart Pet Software — Getting better but still not there — I wish this app had many of the features of the other scheduling apps.  \n* please add a button to find the first available for a particular dog or service.  \n*please track appointments even if I do t check them in on the app\n* please let us customize the pick","url":"https://apps.apple.com/us/app/id476675123?see-all=reviews","role":"pain","weight":1.2142334,"occurredAt":"2019-08-07T01:51:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.66333336,"sentiment":-0.8333333,"confidence":0.73,"matchedPatterns":["wish","frustrating","please_add","product:DaySmart Pet Software"],"statement":"I wish this app had many of the features of the other scheduling apps.","title":"DaySmart Pet Software — Getting better but still not there","body":"I wish this app had many of the features of the other scheduling apps.  \n* please add a button to find the first available for a particular dog or service.  \n*please track appointments even if I do t check them in on the app\n* please let us customize the pick up message\n*the layout can be quite frustrating \nThese are the ones that come to mind first \nI like the app but it still needs some tweaks.","authorHash":"1ca77c59a376ef78d473a15b428c7bae","rating":3,"offTopic":false},{"id":"fbb2ec63-cc9a-4163-9bf5-4c8f07cd0cfb","excerpt":"StyleSeat - Salon Appointments — Horrible App — Here’s the real about this app……StyleSeat went from being a productive useful app to a pain in the a**. The developer(s) are nothing more but money hungry vultures. Every couple of months they change something that ONLY fattens their pockets and cause unnecessary issues f","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":1.1254667,"occurredAt":"2024-03-06T22:47:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.835,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["terrible","manual_process","product:StyleSeat"],"statement":"StyleSeat is trash, their customer service is horrible, and at this point you’ll only be paying for an app that only cause more chaos than make your day to day easy.","title":"StyleSeat - Salon Appointments — Horrible App","body":"Here’s the real about this app……StyleSeat went from being a productive useful app to a pain in the a**. The developer(s) are nothing more but money hungry vultures. Every couple of months they change something that ONLY fattens their pockets and cause unnecessary issues for the professionals. They charge clients ridiculous fees JUST TO BOOK AN APPOINTMENT!! The higher the amount of your client’s service(s), the larger the booking fee is which is ridiculous. \n\nLet’s talk about StyleSeat preventing new clients from finding and booking with you UNLESS you pay them. No seriously….your profile will NOT show up in the directory unless you opt into the New Client program which pays StyleSeat a fee for EVERY new client that books an appointment.\n\nNow let’s talk about your schedule….as of now StyleSeat will allow new clients to book an appointment, block off that time (which prevents anyone else from booking with you), but will cancel/remove that very same appointment IF YOU DONT MANUALLY GO INTO YOUR ACCOUNT AND HIT ACCEPT. The whole purpose of having StyleSeat is NOT HAVING TO DEAL WITH SCHEDULING AND ALLOWING CLIENTS TO FREELY BOOK APPOINTMENTS! Also, if you don’t “Accept” in time StyleSeat will then remove that client from your schedule and THINK THEY DONT HAVE TO PAY FOR A LATE CANCELLATION!! \n\nDo yourself a favor, find another app!!! There are so many on the market and I’m currently transitioning from StyleSeat to a different platform now as well as MANY OTHER professionals are doing. \n\nStyleSeat is trash, their customer service is horrible, and at this point you’ll only be paying for an app that only cause more chaos than make your day to day easy.","authorHash":"ca50a823c77c691564f6f6a0e77ce2db","rating":1,"offTopic":false},{"id":"c0e35f47-3a1f-4216-a4c4-ee62d51c7955","excerpt":"StyleSeat - Salon Appointments — price gouging + taking advantage customers — dear styleseat developers,\n\ni hate the new algorithm that you’ve  implemented that charges you 40% more (20% for service + automatic 20% gratuity) for your appointment because it’s a “high demand time slot”. and the nerve to add the messaging","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":1.103453,"occurredAt":"2024-07-11T02:58:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.56879026,"matchedPatterns":["i_hate","product:StyleSeat"],"statement":"dear styleseat developers, i hate the new algorithm that you’ve implemented that charges you 40% more (20% for service + automatic 20% gratuity) for your appointment because it’s a “high demand time slot”.","title":"StyleSeat - Salon Appointments — price gouging + taking advantage customers","body":"dear styleseat developers,\n\ni hate the new algorithm that you’ve  implemented that charges you 40% more (20% for service + automatic 20% gratuity) for your appointment because it’s a “high demand time slot”. and the nerve to add the messaging of “you can book another day to get regular pricing” actually, i can’t 😀 you don’t know my schedule. \n\nif i see that message for the time slot i need, im just not booking. period. i will find a stylist that uses a different booking system. \n\nthere must not be many people developing this app that care about how they look and have events to attend. think about your users!!!! \n\nsincerely, \n\na machine learning engineer who actually cares about their users 💜","authorHash":"27f288bc77e2bc4ff0341a6b6886c5fa","rating":1,"offTopic":false},{"id":"65dcaa0d-3e12-4cef-bb54-ed71bb600141","excerpt":"Picktime — Misleading Pricing and Poor Support Experience — Dear Picktime Team,\n\nThank you for finally responding.\n\nI want to be very clear about why I will not be moving forward with Picktime.\n\nFirst, your pricing and marketing need to be much more transparent. If a customer cannot actually purchase the Starter plan f","url":"https://apps.apple.com/au/app/id1643509835?see-all=reviews","role":"pain","weight":1.0100422,"occurredAt":"2026-08-24T18:19:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Booking & appointments","intent":"feature_request","painScore":0.6468079,"sentiment":-0.6045198,"confidence":0.61333334,"matchedPatterns":["waste_of_time","missing_feature","product:Picktime"],"statement":"The recurring appointment feature does what I need, but the pricing structure, lack of a proper solo-user option, and slow support make the overall service unsuitable for my business.","title":"Picktime — Misleading Pricing and Poor Support Experience","body":"Dear Picktime Team,\n\nThank you for finally responding.\n\nI want to be very clear about why I will not be moving forward with Picktime.\n\nFirst, your pricing and marketing need to be much more transparent. If a customer cannot actually purchase the Starter plan for one user at the advertised per-user price, then advertising it that way creates the wrong impression.\n\nIf the minimum charge is for three users, state the real minimum monthly and annual cost clearly upfront. Do not attract customers with a low “per user” figure and only later explain that they are required to pay for three users.\n\nA solo business owner should not have to pay for three users when they only need one.\n\nThere are thousands of independent business owners, including salon owners, barbers, pest-control operators, cleaners, consultants, therapists, and other service providers, who work completely on their own. Why should someone with one user pay for two additional users they will never use?\n\nIf your product is designed only for businesses with three or more staff members, say that clearly. Otherwise, create a genuine single-user plan with pricing that reflects one user.\n\nAlso, the response time to a simple pre-sales question has been extremely disappointing. If this is the level of support before I have even paid for the service, it raises a serious question: what level of support should I expect after becoming a paying customer?\n\nThe recurring appointment feature does what I need, but the pricing structure, lack of a proper solo-user option, and slow support make the overall service unsuitable for my business.\n\nThis has unfortunately been a waste of my time and resources.\n\nMy suggestion is simple: improve the transparency of your marketing, clearly advertise the actual minimum price customers will pay, and seriously consider building a proper plan for independent single-user businesses.\n\nA good product is not just about features. Pricing, transparency, customer support, and understanding your target market matter just as much.\n\nThank you.","authorHash":"907abfca71c8676ada322309d40f42e4","rating":1,"offTopic":false},{"id":"b25876d7-f3e9-49a5-b764-fca5f5e1c4be","excerpt":"StyleSeat - Salon Appointments — StyleSeat Isn’t Worth It. — I never had a problem using StyleSeat no matter the circumstances , till I experienced a no call no show. It’s not StyleSeat fault, but it’s the person I almost gave my money too fault. I just wish StyleSeat did things a little differently when it comes to si","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.966,"occurredAt":"2023-10-17T20:25:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.575,"sentiment":-0.5,"confidence":0.61333334,"matchedPatterns":["wish","terrible","product:StyleSeat"],"statement":"In certain circumstances , I wish StyleSeat didn’t have to make you pay an additional fee to cancel your appointment the day of, especially since I was stood up by this hairdresser.","title":"StyleSeat - Salon Appointments — StyleSeat Isn’t Worth It.","body":"I never had a problem using StyleSeat no matter the circumstances , till I experienced a no call no show. It’s not StyleSeat fault, but it’s the person I almost gave my money too fault. I just wish StyleSeat did things a little differently when it comes to situations like this. I sent out a refund because I never received service, the lady gave me the wrong address, and she didn’t answer her phone at all or text me back till I had issued a refund. In certain circumstances , I wish StyleSeat didn’t have to make you pay an additional fee to cancel your appointment the day of, especially since I was stood up by this hairdresser. I understand we’re valuing people’s time who’s doing the services we’re trying to pay for and that’s fine, but not in this scenario .. Unfortunately I had to cancel the appointment the time we were supposed to start to avoid a late fee. I’m waiting on StyleSeat to reply back to my refund which is still pending in my bank.\n\nUpdate: Styleseat still hasn’t reached back to me soon enough to issue my refund. The $30 is not pending anymore on my bank statement. The lady has my money now , which she never showed up or gave me any service . I’m never using this app ever again. Customer service is horrible.","authorHash":"a692c50757fac8b92826ded8ae254e9e","rating":1,"offTopic":true},{"id":"a9e426a2-54b2-4261-8203-0bdbaaefdba0","excerpt":"StyleSeat - Salon Appointments — No transparency — I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amount is prone to adjustments I d","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-06-18T02:43:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","solution:app"],"statement":"I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amou…","title":"StyleSeat - Salon Appointments — No transparency","body":"I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amount is prone to adjustments I didn’t expect to do be charged double and even pay for hair that I already bought it’s really frustrating\n\nUpdate \nI was able to recover my initial refund for the booking after cancelling the appointment that the salon had rebooked for me which I wasn’t aware of overall you have to be really careful on how and communicate with  whoever you book with otherwise if it’s last minute and someone doubles the amount you are supposed to pay it puts you in a hot spot because if you cancel the appointment you will be charged a late fee which was very frustrating","authorHash":"6c257d630e898448aef4b4e9ca5406d9","rating":3,"offTopic":false},{"id":"5e342b64-98a6-48c4-aa10-831810fec801","excerpt":"Square Appointments: Scheduler — Booking flow doesn’t update — The same services I first put out on my booking. Flow are still there even though I’ve updated my services on my Appointments app and on my Square dashboard and it still won’t change. When I set appointments myself, the services are there in the Appointment","url":"https://apps.apple.com/us/app/id1023050786?see-all=reviews","role":"pain","weight":0.8675111,"occurredAt":"2024-07-22T00:35:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Square Appointments"],"statement":"But those services don’t transfer to my Square booking flow, which is outrageous and very annoying, being that I have people wanting to schedule and they can’t even schedule with me because my Square, that everyone talks about is acting up…","title":"Square Appointments: Scheduler — Booking flow doesn’t update","body":"The same services I first put out on my booking. Flow are still there even though I’ve updated my services on my Appointments app and on my Square dashboard and it still won’t change. When I set appointments myself, the services are there in the Appointments app. But those services don’t transfer to my Square booking flow, which is outrageous and very annoying, being that I have people wanting to schedule and they can’t even schedule with me because my Square, that everyone talks about is acting up like what???! Square has done nothing but made me lose customers. Are you serious?!!! I tried to look up how to fix it. I see people are saying list the services under the staff or make sure it has a location in it and it does so like what is the problem Square????!\nI’ve spent so much time building a website through Square. I’ve spent so much time learning Square just for it to simply not work for me like what?!! that’s so outrageous.","authorHash":"118852d2a6dd82d5d1211cf650729bb6","rating":1,"offTopic":false},{"id":"b4ec00fa-59b6-40cf-b944-e2f155f9d4f8","excerpt":"StyleSeat - Salon Appointments — Looking for an alternative — I’ve been using StyleSeat for over 5 years. In the beginning it was great. I love their mission to help clients find stylist in their area for certain styles. StyleSeat has changed a lot for the worst: from allowing clients to book and their card declines/fa","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"demand","weight":0.852382,"occurredAt":"2024-02-07T05:33:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"purchase_intent","painScore":0.34666666,"sentiment":-0.41666666,"confidence":0.6329569,"matchedPatterns":["looking_for","would_pay","product:StyleSeat"],"statement":"It’s disappointing that as a stylist I pay $35 to this company and they are stealing money from me.","title":"StyleSeat - Salon Appointments — Looking for an alternative","body":"I’ve been using StyleSeat for over 5 years. In the beginning it was great. I love their mission to help clients find stylist in their area for certain styles. StyleSeat has changed a lot for the worst: from allowing clients to book and their card declines/fail payments, clients book even if the time is blocked out, up charging clients to book online, charging stylist extra fees when client use their card, or they send a client your way. I have contacted StyleSeat about “MY CLIENTS” finding me on my social media and using my link to schedule an appointment and they would try to say they send them my way, LIES. I have learned that they also removed my account for client’s search me in my area/state. Smh They created a so call “marketing program “ to steal money from stylists. It’s disappointing that as a stylist I pay $35 to this company and they are stealing money from me. I love when their mission was to help build that client/ professional relationship. Now StyleSeat is a money hungry company. I will be transitioning to another booking company. For other professionals DO WASTE YOUR TIME.","authorHash":"e835b204124681ea16798bebe80b86a7","rating":1,"offTopic":false},{"id":"cf7130c3-3118-40b9-a332-4f464aeaaa0f","excerpt":"DaySmart Pet Software — It’s ok — The app is ok. It totally misses the mark on vital points. I would not recommend if there is multiple groomers. One example is that if you you their credit card processor to check out using the app you can not split the tip between multiple employees. You will have to void the appointm","url":"https://apps.apple.com/us/app/id476675123?see-all=reviews","role":"request","weight":0.7421333,"occurredAt":"2021-08-25T20:47:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"recommendation_request","painScore":0.21,"sentiment":1,"confidence":0.61333334,"matchedPatterns":["recommend","manual_process","product:DaySmart Pet Software"],"statement":"You will have to void the appointment(bc you can NoT edit a closed ticket) and then rebook it and recheck it out manually to edit the tip to go to the employees you want to split the tip up with.","title":"DaySmart Pet Software — It’s ok","body":"The app is ok. It totally misses the mark on vital points. I would not recommend if there is multiple groomers. One example is that if you you their credit card processor to check out using the app you can not split the tip between multiple employees. You will have to void the appointment(bc you can NoT edit a closed ticket) and then rebook it and recheck it out manually to edit the tip to go to the employees you want to split the tip up with. This is a very basic necessity in grooming and is only one example of a long list of things they totally missed the mark on. I do not recommend this app if you have multiple groomers.","authorHash":"346de50ae7f649470494e2570707912f","rating":2,"offTopic":false},{"id":"7c478fbf-2b6a-4683-ad47-dd1e5601aa3c","excerpt":"StyleSeat - Salon Appointments — Last-Minute Price Increase Without Notice! — I am updating my review after corresponding with StyleSeat's customer support.\n\nI booked a hair takedown service that was listed at $72. Less than 24 hours before appointment, I checked the app and discovered the price had increased to $109.I","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.70384765,"occurredAt":"2026-07-31T19:51:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.41714287,"sentiment":-0.14285715,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:StyleSeat"],"statement":"Although I received my refund, it does not change my concerns about the lack of pricing transparency or my belief that customers should be able to rely on the price they accepted when they booke their appointment.","title":"StyleSeat - Salon Appointments — Last-Minute Price Increase Without Notice!","body":"I am updating my review after corresponding with StyleSeat's customer support.\n\nI booked a hair takedown service that was listed at $72. Less than 24 hours before appointment, I checked the app and discovered the price had increased to $109.I received no notification that the price had changed.\n\nIn my opinion, once a customer books an appointment and accepts the quoted price, that price should be honored unless the customer is clearly notified and expressly agrees to the change. Customers should not have to repeatedly check their appointments to ensure the agreed-upon price has not changed.\n\nHad I not reviewed my appointment before arriving, I could have been charged significantly more than the price originally accepted. That is not the level of pricing transparency 1 expect from an online booking platform.\n\nBecause of this experience, I canceled my appointment and booked with Booksy instead. Before confirming my appointment through Booksy, I verified with the stylist that the quoted service price was the price I would actually pay, with only the tip added. I was very pleased with the overall experience. The price remained exactly as quoted and was not changed at the last minute or the day before my appointment.\n\nI also want to be fair and acknowledge that after I canceled my appointment, the stylist, Rashy Hair in East Windsor, New Jersey, promptly refunded my deposit, which / received on July 29, 2026. I appreciate her professionalism in resolving that matter.\n\nHowever, my review is not about the stylist. It is about StyleSeat's Smart Pric policy, which allowed the price of my confirmed appointment to increase wit prior notice or my express consent. Although I received my refund, it does not change my concerns about the lack of pricing transparency or my belief that customers should be able to rely on the price they accepted when they booke their appointment.\n\nI appreciate that Style Seat responded to my inquiry, but their responses focused on explaining and defending the Smart Pricing picy rather than addressing the fairness of allowing the price of a confirmed appointment to change after it had already been booked. Throughout our correspondence, I felt that my primary concern was never fully addressed.\n\nUntil this policy is changed so that confirmed appointment prices cannot be increased without the customer's explicit consent, I cannot recommend using StyleSeat. I hope the company revises its Smart Pricing policy so customers receive clear notice of any proposed price changes and have the opportunity to accept or decline them before their appointment.","authorHash":"9a95710242ad761101b053395ae9cb09","rating":1,"offTopic":false},{"id":"72526150-b101-4173-96ff-4fa6439831f4","excerpt":"StyleSeat - Salon Appointments — Use to love! — Update again: Of course you invest millions into an app where , you the platform make millions off the STYLIST & Clients… Not sure why you needed to add in how much money you put in the platform…Even with all the millions invested somewhere along the way you’re missing th","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"request","weight":0.67546666,"occurredAt":"2026-07-29T12:36:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.36,"sentiment":0.5,"confidence":0.49666667,"matchedPatterns":["missing_feature","solution:app"],"statement":"Update again: Of course you invest millions into an app where , you the platform make millions off the STYLIST & Clients… Not sure why you needed to add in how much money you put in the platform…Even with all the millions invested somewher…","title":"StyleSeat - Salon Appointments — Use to love!","body":"Update again: Of course you invest millions into an app where , you the platform make millions off the STYLIST & Clients… Not sure why you needed to add in how much money you put in the platform…Even with all the millions invested somewhere along the way you’re missing the mark, IM NOT THE ONLY PERSON SAYING THIS! The reviews don’t lie either….”THAT BEING SAID”, it still doesn’t promise a seamless working app! As I said YOU DO MARK-CLIENTS AS IF YOU SENT THEM! I’ve sent my OWN CLIENTS TO BOOK AND STYLESEAT STILL MARKED THEM AS IF THEY SENT THEM. SO YOUR MEASURES ARE NOT ALWAYS CORRECT, also I’ve created tickets about this very same issue before and what do ya know!!! I had screenshots to prove it!!! So maybe get stronger measures because your platform does NOT ALWAYS SEND CLIENTS! \nUpdate: So while I hear you saying that you have measures in place your measures aren’t always correct!! I’ve been on this platform for several years and you guys do in fact mark clients as if you sent them!! And most of the time you didn’t … why is that hard to believe? Ive even had a client to do a mock appointment just to see and it’s the same thing, Styleseat acted as if they found the client when I know for a fact that you didn’t…THIS NEEDS TO BE FIXED, word of mouth and self promotion is a thing. You can’t possibly be that ignorant to think that stylist on your platform don’t send their own clients to book on there too…I’ve been on Styleseat for a while, and while it’s refreshing watching the new upgrades come in, and certain benefits that are included. With that being said, Styleseat does not promote enough! Although I don’t depend on Styleseat for clients, I promote myself as well. But you would think that by paying a subscription that they would promote more…I also don’t like that when you mark the client as “I know this client” Styleseat proceeds to say that (you brought this client) to me , which isn’t always true . I share my booking link and refer my clients to Styleseat but Styleseat will say they promoted and found the client for me! I am looking to try out a new booking app soon, the fees are to high as well, and tips are taken even tho Styleseat says that they don’t take them.","authorHash":"9c8ff037bde0869ef220cff55289ae68","rating":3,"offTopic":true},{"id":"f0068fac-f294-4d51-908b-abf05fdf1372","excerpt":"StyleSeat - Salon Appointments — Scamming clients — Style seat is good for promoting. I’m okay with the promotion fee . I’m upset because it’s clients out here who book and never show up for their appointments. Style seats needs to find a way to allow stylist to be able to charge cards if the clients never shows up . T","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"request","weight":0.67546666,"occurredAt":"2023-12-12T01:02:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.36,"sentiment":0,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:StyleSeat"],"statement":"The day of appointment they block their card so I’m missing out on money and my time .","title":"StyleSeat - Salon Appointments — Scamming clients","body":"Style seat is good for promoting. I’m okay with the promotion fee . I’m upset because it’s clients out here who book and never show up for their appointments. Style seats needs to find a way to allow stylist to be able to charge cards if the clients never shows up . This is affecting my business. I have had almost 10 clients this year book who has done this. The  day of appointment they block their card so I’m missing out on money and my time .","authorHash":"ed46b16e0dca79a838d2ee01d014ae24","rating":2,"offTopic":false},{"id":"1be88095-e324-4f4d-98b3-293153d5a0e4","excerpt":"StyleSeat - Salon Appointments — 5 years later - same problems! — I last left a review for this app about 5 years ago and the problems highlighted still have not been resolved:\n\n1) The app is biased towards Pros. Pros can charge late fees and even keep up to 50% of your appointment cost if you fail to cancel before the","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-07-22T15:30:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"Additionally, you STILL get charged the booking fee even if they refund the appointment fee.","title":"StyleSeat - Salon Appointments — 5 years later - same problems!","body":"I last left a review for this app about 5 years ago and the problems highlighted still have not been resolved:\n\n1) The app is biased towards Pros. Pros can charge late fees and even keep up to 50% of your appointment cost if you fail to cancel before the 24-hour mark of your appointment. When Pros don’t show up or running behind - that same expectation of respect for YOUR time doesn’t apply. There’s no discounts of penalties for them. Additionally, you STILL get charged the booking fee even if they refund the appointment fee. \n\n2) StyleSeat tries to play both sides of the coin - they want to charge surge fees and booking fees yet when there are payment disputes they try to pawn you off onto your Pro like they are removed from the situation. The only problem is, StyleSeat is going to find very quickly this isn’t true because if a dispute is initiated for a charge like this booking fee for a cancelled appointment - that’s you on the line. And that’s you essentially ripping a client off for an appointment that never happened.\n\n3) If had Pros cancel appointments without 24 hours notice and without even as much as a message or text message notice. There really does need to be a top down push from Style Seat on punctuality and professionalism - and I have WILD stories (plural) where Pros have been HOURS late to appointments or once where the Pro never even showed after HOURS only to message me she didn’t know she had an appointment that day and decided to cut her day short in the morning.\n\nUpdate: latest update bricks the ability to even make appointments. A SMS verification text is now required - never mind I’ve had an account for over 10 years with no problems or need to verify. But StyleSeat stays looking for ways to screw customers, stylists and themselves over. I’m seeing why a lot of my Pros are leaving this platform for other booking apps. Now if only my barber would wake up. He probably has no idea this is even an issue but if he’s had a huge drop in business because no one can book ahead and multiple clients are bringing it up as a problem it won’t be long before he changes over too.","authorHash":"e376f527ada836fb76cfd027a4a3570f","rating":1,"offTopic":false},{"id":"16d16ee3-9230-4bba-b59f-23882648f5a4","excerpt":"StyleSeat - Salon Appointments — Can’t trust them — I showed up early for my appointment and still got charged $75 for nothing. I booked a 12:00 PM appointment through StyleSeat and arrived about 10 minutes early at the address listed in the app. When I contacted the stylist, she told me she wasn’t even at that locatio","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-03-14T14:36:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"I showed up early for my appointment and still got charged $75 for nothing.","title":"StyleSeat - Salon Appointments — Can’t trust them","body":"I showed up early for my appointment and still got charged $75 for nothing. I booked a 12:00 PM appointment through StyleSeat and arrived about 10 minutes early at the address listed in the app. When I contacted the stylist, she told me she wasn’t even at that location and asked if I could come at 2:00 PM instead, which was two hours after my scheduled appointment.\n\nI had work at 3:00 PM so that wasn’t possible. Since the stylist was not available at the booked time or location, I asked to cancel the appointment. Despite this, StyleSeat still charged me a $75 same-day cancellation fee even though the service was never provided.\n\nI contacted customer support and provided screenshots proving the stylist asked me to come two hours later, but the refund was still denied because of the stylist’s cancellation policy. That policy shouldn’t apply when the stylist is not present for the scheduled appointment.\n\nI have now had to dispute the charge with my payment provider and file a complaint because I was charged for a service that never happened. This experience makes it hard to trust the platform. Customers should not be penalized when they show up for their appointment but the stylist does not.","authorHash":"1afe6b0a79d8dd31bb0629166e31105a","rating":2,"offTopic":false},{"id":"f82c0907-60f4-4478-a3d1-6a7aa6fd39bf","excerpt":"StyleSeat - Salon Appointments — HATE THE FEES — Haven’t been with style seat long, but I’m definitely leaving. Charging a monthly fee and then taking 30% of my profit is ridiculous. If I’m the one doing the work then there is no reason to take a portion when I already pay a monthly fee. Most of my clients i get from s","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-09-28T21:21:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"StyleSeat - Salon Appointments — HATE THE FEES.","title":"StyleSeat - Salon Appointments — HATE THE FEES","body":"Haven’t been with style seat long, but I’m definitely leaving. Charging a monthly fee and then taking 30% of my profit is ridiculous. If I’m the one doing the work then there is no reason to take a portion when I already pay a monthly fee. Most of my clients i get from style seat are new and they take 30% everytime. This whole thing is a scam!!!😡😡😡","authorHash":"958f1ad6820783b847c2ce63cb642460","rating":1,"offTopic":false},{"id":"7d98526e-8a4e-404d-86b3-b672f22af33f","excerpt":"StyleSeat - Salon Appointments — Ripping us off — I never write reviews but feel obligated now. Started using the app in January 2023 and the booking fee they charge to secure the appointment with the stylist/barber was $1 in addition to the cost of the service. Fine, no problem. Suddenly this year it jumped to $2.35 w","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-08-18T18:51:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"So I just had a haircut from a stylist who not only gave me the worst haircut I’ve ever had but I also paid the most I ever have for it with this bogus “high demand” fee, when this particular barber’s afternoon was wide open in the app so…","title":"StyleSeat - Salon Appointments — Ripping us off","body":"I never write reviews but feel obligated now. Started using the app in January 2023 and the booking fee they charge to secure the appointment with the stylist/barber was $1 in addition to the cost of the service. Fine, no problem. Suddenly this year it jumped to $2.35 with no warning or explanation. They also have this thing where they charge an extra %20 mark up when you book in the app for what they call “high demand” time slots. This is supposed to protect the stylists’ valuable time and ensure those who need appointments at “peak times” can get them. Well I asked a barber about this and he told me he doesn’t see any of that money. So I just had a haircut from a stylist who not only gave me the worst haircut I’ve ever had but I also paid the most I ever have for it with this bogus “high demand” fee, when this particular barber’s afternoon was wide open in the app so don’t see the need to charge extra to get an appointment. \n\nThis is robbery through extra fees. Don’t use StyleSeat just book directly with the stylist. Those fees add up quickly. Your bank account will thank you.","authorHash":"6ffdc9b2f536ced5b71202f3dc69b99c","rating":1,"offTopic":false},{"id":"9b9bbc6c-dbae-409e-b5e4-d4d2f168dea2","excerpt":"StyleSeat - Salon Appointments — Downhill! Styleseat is just robbery — I’ve used StyleSeat for 6-7years and I used to love it was so convenient! Now it just feels like I am getting robbed! This “new client program” is so unreal! I’ve had to ask for corrections so many times because StyleSeat will say they brought me a ","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"request","weight":0.50835294,"occurredAt":"2023-11-10T08:08:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"praise","painScore":0.023529412,"sentiment":-0.05882353,"confidence":0.49666667,"matchedPatterns":["praise","product:StyleSeat"],"statement":"I’ve used StyleSeat for 6-7years and I used to love it was so convenient!","title":"StyleSeat - Salon Appointments — Downhill! Styleseat is just robbery","body":"I’ve used StyleSeat for 6-7years and I used to love it was so convenient! Now it just feels like I am getting robbed! This “new client program” is so unreal! I’ve had to ask for corrections so many times because StyleSeat will say they brought me a new client\nAnd it’s actually people I know or have met and given my information to! Asking for a percentage of my hardwork is already ridiculous when I’m paying a monthly fee anyway! And I’ve just noticed fees attached to my tips!! This blows my mind . Not to mention client now have to pay to even book, and it never seems to be a set price . I’ve had clients tell me they paid $1-$7 just to book with me. All of these changes StyleSeat has made has ruined this experience for me. They pretend to make helpful changes but they’ve really just gotten greedy.  It’s definitely time for me to find a new booking app and say goodbye to StyleSeat. Very disappointed","authorHash":"f5caed97782cc011ec8c908341a06885","rating":2,"offTopic":false},{"id":"5f11bdfe-585b-45b1-9ba0-05b16bb0e19c","excerpt":"StyleSeat - Salon Appointments — Before I delete this app — I just wanted to come on here and leave a review before I delete this app for good and wash my hands with it. I’ve had Styleseat for the last 3 years and for the most part had no issues with it. My clients had no issues booking, although I didn’t like how they","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.5005517,"occurredAt":"2024-08-19T17:33:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.31724137,"sentiment":-0.79310346,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"Do not use this app unless you want to be lied to and scammed out of your time and money.","title":"StyleSeat - Salon Appointments — Before I delete this app","body":"I just wanted to come on here and leave a review before I delete this app for good and wash my hands with it. I’ve had Styleseat for the last 3 years and for the most part had no issues with it. My clients had no issues booking, although I didn’t like how they would be charged a fee too book AND they were forced to add their card on file to secure their slot, but I didn’t get any complaints. I also didn’t like how Styleseat took a percentage of each booking and if they “gave” me a new client I would be charged a new client fee and $30 would be taken out of my total, which meant I had to increase my prices in order to make a decent profit which in turn decreased the amount of people who decided to book with me. This month is the longest time I’ve gone without a single client booking which I thought was very weird because it had been weeks and I didn’t get a single client. I decided to send out a mass text to my existing clients letting them know I had open availability and to my surprise a few people responded. One client told me she wanted to book for Saturday but she couldn’t because there was only one slot available and the other times were booked which I couldn’t believe. So I went into my stylseat as if I was a client selecting a service to test it out and she was correct. All my times were blocked out and marked as “booked.” I checked my hours/availability which was set to 7am–11pm mon-sun and also my interval setting which was set to hourly and I haven’t touched my settings in months. Nothing was making sense aside from now I knew why I wasn’t getting booked. I also noticed the sign that stated, “hurry, Tatyana’s spots are filling up quickly” which I always thought was a marketing gimmick to get me more clients, but this is not the case. Being that doing hair is my main source of income, I’ve lost hundreds of dollars from this incident and I don’t know how to fix it nor is there a support number to reach out to. Do not use this app unless you want to be lied to and scammed out of your time and money.","authorHash":"f19b794700892f64cf6a87fb19f4e9ad","rating":1,"offTopic":true},{"id":"0bd6efae-94ac-466a-a5fb-bc82eba0b091","excerpt":"StyleSeat - Salon Appointments — ⚠️ Exploits stylist — I’m a newly licensed cosmetologist so i thought to download this app to get clients. I give 30% of all my earnings to my shop which is not bad, but when i have StyleSeat taking out another 30% for a “ new client fee” ( which is literally just for showing up on thei","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.48133335,"occurredAt":"2024-03-04T18:02:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"I give 30% of all my earnings to my shop which is not bad, but when i have StyleSeat taking out another 30% for a “ new client fee” ( which is literally just for showing up on their search engine WHICH USED TO BE FREE) and 1% for “ payment…","title":"StyleSeat - Salon Appointments — ⚠️ Exploits stylist","body":"I’m a newly licensed cosmetologist so i thought to download this app to get clients. I give 30% of all my earnings to my shop which is not bad, but when i have StyleSeat taking out another 30% for a “ new client fee” ( which is literally just for showing up on their search engine WHICH USED TO BE FREE) and 1% for “ payment processing fee” I’m basically doing free service. I honestly feel like this app is robbing me. Not only that but i also pay a monthly $30 just so my calendar will be month to month ( not worth it). And on top of that you can’t even customize your client intake form. And why do clients have to pay to book me yet i don’t get the money from that? This app is not worth it and exploits the stylist that use it.","authorHash":"68ddd0f033769ef352fc6e85600bfb53","rating":1,"offTopic":false},{"id":"ca2b1e01-3e38-4f5a-8aef-b3819a319725","excerpt":"StyleSeat - Salon Appointments — Believe all the bad reviews — All the bad reviews here are true, sadly I had to experience it for myself since I didn’t read the reviews. I filed a complaint for a stylist that gave the wrong address and wouldn’t answer any calls or texts, and suddenly I’m logged out and my account no l","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.47954834,"occurredAt":"2024-08-07T05:08:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.3996236,"matchedPatterns":["product:StyleSeat"],"statement":"Update: Booked a second stylist to do my sew in after Jennifer didn’t answer, not only did the appointment get delayed from 1 pm to 4 pm, (we didn’t finish till 10pm because she kept leaving and talking to family members and was struggling…","title":"StyleSeat - Salon Appointments — Believe all the bad reviews","body":"All the bad reviews here are true, sadly I had to experience it for myself since I didn’t read the reviews. I filed a complaint for a stylist that gave the wrong address and wouldn’t answer any calls or texts, and suddenly I’m logged out and my account no longer exists. No emails or any explanation as to why my account was terminated. But I’m still getting emails on their attempt to charge my card from the deleted account for a service I never received cause the stylist is a scammer. How does that make sense? My account is gone but I’m still getting charged on a nonexistent account? The stylist that scammed me is Jennifer Jackson, her IG is: @Jenthagr8. Over 20 calls no answer! Address took me to a random park. Till this day no response to my texts. And they were still trying to charge me for it, why is this a thing? Additionally, I’ve encountered so many unprofessional stylists here who have no idea what they are doing and just played in my head and took my money! Update: Booked a second stylist to do my sew in after Jennifer didn’t answer, not only did the appointment get delayed from 1 pm to 4 pm, (we didn’t finish till 10pm because she kept leaving and talking to family members and was struggling the whole time) she damaged the frontal I brought (put multiple holes in it and messed up the lace), and gave me the worst sew in I’ve ever gotten. Not only that, she hardly did my hair herself and had her sisters do my braid down and help with the sew in cause she had long nails knowing they make it difficult to do hair and knowing she’s a stylist. I had to find another stylist on google two days later to take out the whole thing and redo it. I reached out to the girl to refund me since she damaged my product and did not give me a good service but she never responded. Her name: Cahleya Scruggs. Ig: @beautybycahleya. I can’t inquire on style seat since they’ve deleted my account from the last stylist I reported, so I don’t know how to get my money back. Hoping they see this update and reach out to me. I had to pay her through Apple Pay since my account was deleted before she could finish the service.","authorHash":"cb3ab3a21fca180e772813be3bb34df2","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":20}],"total":20}}