{"data":{"items":[{"id":"b25876d7-f3e9-49a5-b764-fca5f5e1c4be","excerpt":"StyleSeat - Salon Appointments — StyleSeat Isn’t Worth It. — I never had a problem using StyleSeat no matter the circumstances , till I experienced a no call no show. It’s not StyleSeat fault, but it’s the person I almost gave my money too fault. I just wish StyleSeat did things a little differently when it comes to si","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.966,"occurredAt":"2023-10-17T20:25:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.575,"sentiment":-0.5,"confidence":0.61333334,"matchedPatterns":["wish","terrible","product:StyleSeat"],"statement":"In certain circumstances , I wish StyleSeat didn’t have to make you pay an additional fee to cancel your appointment the day of, especially since I was stood up by this hairdresser.","title":"StyleSeat - Salon Appointments — StyleSeat Isn’t Worth It.","body":"I never had a problem using StyleSeat no matter the circumstances , till I experienced a no call no show. It’s not StyleSeat fault, but it’s the person I almost gave my money too fault. I just wish StyleSeat did things a little differently when it comes to situations like this. I sent out a refund because I never received service, the lady gave me the wrong address, and she didn’t answer her phone at all or text me back till I had issued a refund. In certain circumstances , I wish StyleSeat didn’t have to make you pay an additional fee to cancel your appointment the day of, especially since I was stood up by this hairdresser. I understand we’re valuing people’s time who’s doing the services we’re trying to pay for and that’s fine, but not in this scenario .. Unfortunately I had to cancel the appointment the time we were supposed to start to avoid a late fee. I’m waiting on StyleSeat to reply back to my refund which is still pending in my bank.\n\nUpdate: Styleseat still hasn’t reached back to me soon enough to issue my refund. The $30 is not pending anymore on my bank statement. The lady has my money now , which she never showed up or gave me any service . I’m never using this app ever again. Customer service is horrible.","offTopic":true},{"id":"a9e426a2-54b2-4261-8203-0bdbaaefdba0","excerpt":"StyleSeat - Salon Appointments — No transparency — I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amount is prone to adjustments I d","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-06-18T02:43:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","solution:app"],"statement":"I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amou…","title":"StyleSeat - Salon Appointments — No transparency","body":"I liked this app before I was able to book an appointment and liked the hairstyle and decided to use it again to book another appointment however I was being charged twice the amount that I expected to pay even though it says that the amount is prone to adjustments I didn’t expect to do be charged double and even pay for hair that I already bought it’s really frustrating\n\nUpdate \nI was able to recover my initial refund for the booking after cancelling the appointment that the salon had rebooked for me which I wasn’t aware of overall you have to be really careful on how and communicate with  whoever you book with otherwise if it’s last minute and someone doubles the amount you are supposed to pay it puts you in a hot spot because if you cancel the appointment you will be charged a late fee which was very frustrating","offTopic":false},{"id":"5e342b64-98a6-48c4-aa10-831810fec801","excerpt":"Square Appointments: Scheduler — Booking flow doesn’t update — The same services I first put out on my booking. Flow are still there even though I’ve updated my services on my Appointments app and on my Square dashboard and it still won’t change. When I set appointments myself, the services are there in the Appointment","url":"https://apps.apple.com/us/app/id1023050786?see-all=reviews","role":"pain","weight":0.8675111,"occurredAt":"2024-07-22T00:35:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Square Appointments"],"statement":"But those services don’t transfer to my Square booking flow, which is outrageous and very annoying, being that I have people wanting to schedule and they can’t even schedule with me because my Square, that everyone talks about is acting up…","title":"Square Appointments: Scheduler — Booking flow doesn’t update","body":"The same services I first put out on my booking. Flow are still there even though I’ve updated my services on my Appointments app and on my Square dashboard and it still won’t change. When I set appointments myself, the services are there in the Appointments app. But those services don’t transfer to my Square booking flow, which is outrageous and very annoying, being that I have people wanting to schedule and they can’t even schedule with me because my Square, that everyone talks about is acting up like what???! Square has done nothing but made me lose customers. Are you serious?!!! I tried to look up how to fix it. I see people are saying list the services under the staff or make sure it has a location in it and it does so like what is the problem Square????!\nI’ve spent so much time building a website through Square. I’ve spent so much time learning Square just for it to simply not work for me like what?!! that’s so outrageous.","offTopic":false},{"id":"7c478fbf-2b6a-4683-ad47-dd1e5601aa3c","excerpt":"StyleSeat - Salon Appointments — Last-Minute Price Increase Without Notice! — I am updating my review after corresponding with StyleSeat's customer support.\n\nI booked a hair takedown service that was listed at $72. Less than 24 hours before appointment, I checked the app and discovered the price had increased to $109.I","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.70384765,"occurredAt":"2026-07-31T19:51:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.41714287,"sentiment":-0.14285715,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:StyleSeat"],"statement":"Although I received my refund, it does not change my concerns about the lack of pricing transparency or my belief that customers should be able to rely on the price they accepted when they booke their appointment.","title":"StyleSeat - Salon Appointments — Last-Minute Price Increase Without Notice!","body":"I am updating my review after corresponding with StyleSeat's customer support.\n\nI booked a hair takedown service that was listed at $72. Less than 24 hours before appointment, I checked the app and discovered the price had increased to $109.I received no notification that the price had changed.\n\nIn my opinion, once a customer books an appointment and accepts the quoted price, that price should be honored unless the customer is clearly notified and expressly agrees to the change. Customers should not have to repeatedly check their appointments to ensure the agreed-upon price has not changed.\n\nHad I not reviewed my appointment before arriving, I could have been charged significantly more than the price originally accepted. That is not the level of pricing transparency 1 expect from an online booking platform.\n\nBecause of this experience, I canceled my appointment and booked with Booksy instead. Before confirming my appointment through Booksy, I verified with the stylist that the quoted service price was the price I would actually pay, with only the tip added. I was very pleased with the overall experience. The price remained exactly as quoted and was not changed at the last minute or the day before my appointment.\n\nI also want to be fair and acknowledge that after I canceled my appointment, the stylist, Rashy Hair in East Windsor, New Jersey, promptly refunded my deposit, which / received on July 29, 2026. I appreciate her professionalism in resolving that matter.\n\nHowever, my review is not about the stylist. It is about StyleSeat's Smart Pric policy, which allowed the price of my confirmed appointment to increase wit prior notice or my express consent. Although I received my refund, it does not change my concerns about the lack of pricing transparency or my belief that customers should be able to rely on the price they accepted when they booke their appointment.\n\nI appreciate that Style Seat responded to my inquiry, but their responses focused on explaining and defending the Smart Pricing picy rather than addressing the fairness of allowing the price of a confirmed appointment to change after it had already been booked. Throughout our correspondence, I felt that my primary concern was never fully addressed.\n\nUntil this policy is changed so that confirmed appointment prices cannot be increased without the customer's explicit consent, I cannot recommend using StyleSeat. I hope the company revises its Smart Pricing policy so customers receive clear notice of any proposed price changes and have the opportunity to accept or decline them before their appointment.","offTopic":false},{"id":"f0068fac-f294-4d51-908b-abf05fdf1372","excerpt":"StyleSeat - Salon Appointments — Scamming clients — Style seat is good for promoting. I’m okay with the promotion fee . I’m upset because it’s clients out here who book and never show up for their appointments. Style seats needs to find a way to allow stylist to be able to charge cards if the clients never shows up . T","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"request","weight":0.67546666,"occurredAt":"2023-12-12T01:02:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.36,"sentiment":0,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:StyleSeat"],"statement":"The day of appointment they block their card so I’m missing out on money and my time .","title":"StyleSeat - Salon Appointments — Scamming clients","body":"Style seat is good for promoting. I’m okay with the promotion fee . I’m upset because it’s clients out here who book and never show up for their appointments. Style seats needs to find a way to allow stylist to be able to charge cards if the clients never shows up . This is affecting my business. I have had almost 10 clients this year book who has done this. The  day of appointment they block their card so I’m missing out on money and my time .","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5}],"total":5}}