{"data":{"items":[{"id":"b497b2f5-6cc5-474c-adf3-c05c60d5bb0b","excerpt":"GOAFFPRO ‑ Affiliate Marketing — **Edit to add** While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing link","url":"https://apps.shopify.com/reviews/2172313","role":"pain","weight":1.0996375,"occurredAt":"2026-10-01T12:13:37.049Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"problem_report","painScore":0.515,"sentiment":-0.2,"confidence":0.72583336,"matchedPatterns":["terrible","urgent","product:GOAFFPRO ‑ Affiliate Marketing"],"statement":"The app itself is okay, however, their customer support is absolutely terrible.","title":"GOAFFPRO ‑ Affiliate Marketing","body":"**Edit to add** While I do appreciate the more detailed response provided, it was only received after the chat had ended and after I had already submitted this review. If your agent had clarified earlier that the chat was intended for basic inquiries, rather than repeatedly sharing links and duplicating the same information, and had escalated my concern to the appropriate team member in a timely manner, I would not have felt the need to leave this review. Additionally, at no point during the interaction was there any acknowledgment of the inconvenience or an expression of empathy. Instead, I received a follow-up email that came across as dismissive in tone, requesting that I remove or revise my review. I would strongly encourage your team to approach situations like this with greater clarity, responsiveness, and empathy. While I was initially open to updating my review to reflect a more positive experience, the way this situation has been handled has not supported that outcome. Your team wrote the following: \"I would like to clarify that chat support is only meant for basic level support. Where they share guide links. The technical team is available at admin@goaffpro.com 24/7, where advanced queries like this for MLM can be clarified ASAP. While we continue improving our support. We hope that in good faith, you do help us out by updating or removing your review. Your query was answered via the ticket (accurately and precisely). Would also like to mention, that we checked your previous chats, and ALL of them were answered (with your acknowledgment). \" I would like to add, that in many of those chats, I acknowledge that your team is not answering my inquiry clearly and that I've already read the links provided. I generally end the chat out of frustration because they will not provide further clarity. All I'm asking is for your team to be empathetic and provide clear and accurate responses. If they can't clarify further, just say that. Don't say 'That's the best I can provide you.' Instead, apologize for the inconvenience, acknowledge that you don't have the information necessary to answer my inquiry, and let me know you'll escalate it to the appropriate team who will get back to me. As a customer service manager, your experience leaves a lot to be desired. The app itself is okay, however, their customer support is absolutely terrible. They are very robotic and just paste links to their help articles. Generally, I've already reviewed those and need a deeper explanation. Instead of providing the explanation in a different way or adding depth, they simply copy and paste what is written in the article. This has happened on multiple occasions. They also ask for my URL EVERYTIME. Is that not associated to my account when I ask for help? Honestly, the terrible support makes me want to reconsider using the app entirely. Good luck getting any questions answered that are beyond the scope of a pre-written, generic support article.","authorHash":"129ad9f90bf9a9794cd6b60e1c9fbc46","rating":2,"offTopic":false},{"id":"86d9cc7f-303b-4a45-b771-0e06f8ca4cda","excerpt":"Elevar Conversion Tracking — Customer service was prompt in responding, but the set up, difficulty, lack of assistance, unappealing dashboard and somewhat misleading app sales page makes this all a waste of time. Might want to bring the technical side of it down a notch and actually offer something above and beyond wha","url":"https://apps.shopify.com/reviews/1279922","role":"pain","weight":0.96078587,"occurredAt":"2024-01-11T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"feature_request","painScore":0.405,"sentiment":0,"confidence":0.68383336,"matchedPatterns":["waste_of_time","missing_feature","solution:app"],"statement":"Customer service was prompt in responding, but the set up, difficulty, lack of assistance, unappealing dashboard and somewhat misleading app sales page makes this all a waste of time.","title":"Elevar Conversion Tracking","body":"Customer service was prompt in responding, but the set up, difficulty, lack of assistance, unappealing dashboard and somewhat misleading app sales page makes this all a waste of time. Might want to bring the technical side of it down a notch and actually offer something above and beyond what is free with GA4. Not worth it.","authorHash":"43fe87b1a26f918a5cc5dcea69cfd82a","rating":1,"offTopic":false},{"id":"b406de04-b2c9-47e8-aaba-579242bbfc2a","excerpt":"Elevar Conversion Tracking — Very bad experience overall. Reached out to their customer support for an urgent matter. I opened a ticket, checked later and they already closed it without even replying or solving the problem. their report always shows 100% accuracy by default no matter what, just misleading. Im going to ","url":"https://apps.shopify.com/reviews/2195165","role":"request","weight":0.79633665,"occurredAt":"2026-05-08T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.58554167,"matchedPatterns":["urgent","commerce:customer"],"statement":"Reached out to their customer support for an urgent matter.","title":"Elevar Conversion Tracking","body":"Very bad experience overall. Reached out to their customer support for an urgent matter. I opened a ticket, checked later and they already closed it without even replying or solving the problem. their report always shows 100% accuracy by default no matter what, just misleading. Im going to switch to either Wetracjed or Triple whale Sonar asap.","authorHash":"21dbe67a171edca0b55351dbee7565f8","rating":1,"offTopic":false},{"id":"b2ac1c7c-cd47-44e9-92f7-15ac157540ef","excerpt":"Google & YouTube — This app is terrible absolutely no customer service, and impossibly to set up.","url":"https://apps.shopify.com/reviews/2377267","role":"pain","weight":0.6554484,"occurredAt":"2026-09-29T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.34316668,"matchedPatterns":["terrible","product:Google & YouTube"],"statement":"This app is terrible absolutely no customer service, and impossibly to set up.","title":"Google & YouTube","body":"This app is terrible absolutely no customer service, and impossibly to set up.","authorHash":"50aaec314fb9cdadf2ecd77e47952abe","rating":1,"offTopic":false},{"id":"e24fc29e-53f7-4e03-9ab8-7aaa5d663e1b","excerpt":"Google & YouTube — Same problem as everyone else. Misrepresentation. They flat out refuse to help with this. While you're trying to figure out what they want repaired you break 10 more things. Congress should finally step in and take this kind of power away from these people. They are destroying small businesses while ","url":"https://apps.shopify.com/reviews/2391283","role":"pain","weight":0.591,"occurredAt":"2026-10-10T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.4925,"matchedPatterns":["product:Google & YouTube"],"statement":"They have no idea what is wrong, and they refuse to offer customer support.","title":"Google & YouTube","body":"Same problem as everyone else. Misrepresentation. They flat out refuse to help with this. While you're trying to figure out what they want repaired you break 10 more things. Congress should finally step in and take this kind of power away from these people. They are destroying small businesses while propping up multi-billion dollar companies. I encourage everyone to write and call your representatives in your state. This will not remedy itself. And the truth is, Google gave all their power to AI and they don't know what's causing the Misrepresentation. That is why we get copy/paste answers. They have no idea what is wrong, and they refuse to offer customer support. The same support and transparency they demand from sellers. Contact your reps. Call them every day until they break up this monopoly.","authorHash":"559a1011d1dfb5fb28b2199fbf5a3432","rating":1,"offTopic":false},{"id":"e539c99a-8eac-4f87-bf9a-4518ac714ea1","excerpt":"Smile — Do not use. Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel. Such a shame.","url":"https://apps.shopify.com/reviews/2186972","role":"pricing","weight":0.5047867,"occurredAt":"2026-05-02T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"pricing_complaint","painScore":0.36,"sentiment":0,"confidence":0.37116668,"matchedPatterns":["paying_monthly","commerce:customer"],"statement":"Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel.","title":"Smile","body":"Do not use. Zero customer support and once you sign up you will be forced to pay $199/mo FOREVER or Cancel. Such a shame.","authorHash":"b23d183d3f66e075ccc2896e45dbaace","rating":1,"offTopic":false},{"id":"b433548b-67d8-4888-9853-acef35ae558a","excerpt":"Microsoft Channel — horrible customer service, never managed to start advertising as our account was suspended immediately after creation and the customer service is very bad","url":"https://apps.shopify.com/reviews/2262997","role":"pain","weight":0.41142502,"occurredAt":"2026-06-27T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Marketing and conversion","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.293875,"matchedPatterns":["product:Microsoft Channel"],"statement":"horrible customer service, never managed to start advertising as our account was suspended immediately after creation and the customer service is very bad","title":"Microsoft Channel","body":"horrible customer service, never managed to start advertising as our account was suspended immediately after creation and the customer service is very bad","authorHash":"183ed14febbd1370ff57cab16390ea81","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"shopifyapps","sourceName":"Shopify App Store","count":7}],"total":7}}