{"data":{"items":[{"id":"0eeb662e-f566-4309-a379-46ff2bb93023","excerpt":"Wix - Website Builder — Customer Service is Horrible — I used this company a few years ago and the customer service was wonderful. They would stay on the line with you until your issue was resolved. Now, you have to talk to an AI for so long before you can request a call back or a chat with an agent. Once you get on th","url":"https://apps.apple.com/ca/app/id1545924344?see-all=reviews","role":"pain","weight":1.0571238,"occurredAt":"2025-07-28T17:53:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Website builders","intent":"problem_report","painScore":0.7235714,"sentiment":-0.5714286,"confidence":0.61333334,"matchedPatterns":["terrible","frustrating","product:Wix"],"statement":"Wix - Website Builder — Customer Service is Horrible.","title":"Wix - Website Builder — Customer Service is Horrible","body":"I used this company a few years ago and the customer service was wonderful. They would stay on the line with you until your issue was resolved. Now, you have to talk to an AI for so long before you can request a call back or a chat with an agent. Once you get on the line with the current staff, they can’t get you on off the line fast enough, even if your issue isn’t resolved. I’ve actually had to tell them I had to leave the call because I felt like my rage was going to go through the phone line if I stayed on with them any longer. I just don’t want to be that person. it was so frustrating…","authorHash":"4bacaba0e807e9f7eff502784e11c3f8","rating":1,"offTopic":false},{"id":"1aeea737-22c4-47f0-ba93-f9ddd823aa74","excerpt":"Wix - Website Builder — BEWARE — In order to do what you need to do on this website you’re going to spend close too if not more of $300.  The site builder glitches 24/7. There is absolutely horrible customer support. No refunds, if you are not satisfied with the app. The easy to use third party sellers claim to give fr","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2024-07-29T16:05:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Wix"],"statement":"There is absolutely horrible customer support.","title":"Wix - Website Builder — BEWARE","body":"In order to do what you need to do on this website you’re going to spend close too if not more of $300.  The site builder glitches 24/7. There is absolutely horrible customer support. No refunds, if you are not satisfied with the app. The easy to use third party sellers claim to give free trails but charge you immediately and make it a headache to cancel/refund the money. I have spent over $500 on this site builder with hope that it will get better and it hasn’t. Save your money and pay someone the $100 to build your site. and I’m only giving this many stars in hopes it will show up on the first page and I can save someone from the mistake I made.","authorHash":"70bf9268aefaecb6cdc2227dbb9c4517","rating":1,"offTopic":false},{"id":"f3718f55-74b5-4e65-9800-102773d7d1b8","excerpt":"Squarespace: Run your business — 2024 update destroyed blog functionality. — Fill out a ticket if you want to be gaslit by ineffective customer service reps. Navigation in the app between blog pages has been ruined. Your posts will randomly refresh on all iOS versions and moving the pages tab has essentially bugged out","url":"https://apps.apple.com/us/app/id1361797894?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2024-03-21T08:57:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Squarespace"],"statement":"The app is broken and terrible now with worse customer service and support.","title":"Squarespace: Run your business — 2024 update destroyed blog functionality.","body":"Fill out a ticket if you want to be gaslit by ineffective customer service reps. Navigation in the app between blog pages has been ruined. Your posts will randomly refresh on all iOS versions and moving the pages tab has essentially bugged out and crashed the app. The customer service employees refuse to respond and say “click edit to edit” like any functional adult in 2024 could be getting that wrong. The app is broken and terrible now with worse customer service and support. They refuse to acknowledge their destroyed UI because they rolled out monetization. USE WIX OR ANOTHER SITE.","authorHash":"bff7a878297c35af41674aded3cdf5bf","rating":1,"offTopic":false},{"id":"ab16d1c2-2cad-46fb-a34a-61a497d1ed28","excerpt":"Universe Website Builder — Many problems — No customer service number or text hotline so you can never get your problem fixed immediately, when their is an error for the customer during payment you’ll never know because it doesn’t show anything wrong with your website so you lose money. The system problem is ridiculous","url":"https://apps.apple.com/us/app/id1211437633?see-all=reviews","role":"pain","weight":0.8717109,"occurredAt":"2025-03-06T16:57:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.49529028,"matchedPatterns":["missing_feature","product:Universe Website Builder"],"statement":"The system problem is ridiculous and the lack of adequate customer support is even worse.","title":"Universe Website Builder — Many problems","body":"No customer service number or text hotline so you can never get your problem fixed immediately, when their is an error for the customer during payment you’ll never know because it doesn’t show anything wrong with your website so you lose money. The system problem is ridiculous and the lack of adequate customer support is even worse.","authorHash":"6457da59936646be0ee52e81f8d2ca66","rating":1,"offTopic":false},{"id":"5a8863d8-0a34-4b58-8a85-41e969a1ce62","excerpt":"Squarespace: Run your business — What happened guys?! — Whoa. I’ve used Square Space previously and decided it was the best option to use again for creating a simple webpage for a festival I’ve been helping promote. I presumed editing would be swift and seamless between my phone and laptop as it had proved to be before","url":"https://apps.apple.com/us/app/id1361797894?see-all=reviews","role":"pain","weight":0.8710617,"occurredAt":"2023-07-22T06:40:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"feature_request","painScore":0.5314286,"sentiment":-0.42857143,"confidence":0.56879026,"matchedPatterns":["missing_feature","product:Squarespace"],"statement":"I’m utterly shocked at not only the lack of functionality to edit templates within the app, but the apparent lack of customer support!","title":"Squarespace: Run your business — What happened guys?!","body":"Whoa. I’ve used Square Space previously and decided it was the best option to use again for creating a simple webpage for a festival I’ve been helping promote. I presumed editing would be swift and seamless between my phone and laptop as it had proved to be before, and that within an hour or two I would be able to produce and launch a beautiful website. \n\nI’m utterly shocked at not only the lack of functionality to edit templates within the app, but the apparent lack of customer support! Since June the app has received poor reviews on the App Store and the developer responds to each of these by requesting the user send an email. \n\nSquarespace, don’t waste your time telling me to email your tech team or whomever. Whoever you are responding to these reviews, please do YOUR job, and YOU send the appropriate people the information that we’ve all clearly shared here. Not only is your app broken, unresponsive, overpromising, and underdelivering, but it has already wasted enough of your users’ time. Maybe fix what is a widespread issue, release an update, and stop giving everyone the runaround. \n\nI thought deciding between Squarespace and Wix was going to be a tough choice… so I guess I can thank you for making that part of my website development journey easy. Get it together!","authorHash":"61ed34a5324ff9fee47c8f2f3c5b1460","rating":1,"offTopic":false},{"id":"f356ae3d-bcbd-416f-bfb0-bf3c7138d468","excerpt":"Wix - Website Builder — What a hassle for beginners. — You can’t do anything important from the app. Also, I just completed hours of work that took me forever to figure out and it deleted everything I did. Tried to talk to customer service and I got gas lit with a Superhero syndrome. Obviously I went to the site histor","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2025-02-14T03:00:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:Wix"],"statement":"Customer service was impossible to get ahold of and not helpful.","title":"Wix - Website Builder — What a hassle for beginners.","body":"You can’t do anything important from the app. Also, I just completed hours of work that took me forever to figure out and it deleted everything I did. Tried to talk to customer service and I got gas lit with a Superhero syndrome. Obviously I went to the site history once I figured out where that was. It didn’t show any work I had done today but it saved the background photo I put in earlier this evening. It showed I worked on it yesterday morning, which is incorrect because I’ve periodically worked on it all day. It’s supposed to be user friendly and it’s not. Customer service was impossible to get ahold of and not helpful. Disappointed this is my domain for a year and that I have to redo everything I’d been working on when I’m in a time crunch, no idea what I’m doing but fairly resourceful and stressed. Such a bummer it can’t be restored.\n\nUpdate:After more hours of staring and redoing everything I did find a save button. Save it all. Do it all the time. It’s not easy but very time consuming and detail oriented. Lots of “undo” over here.","authorHash":"8b936f0ce25e6b50480553eba4657336","rating":3,"offTopic":false},{"id":"fdbb270e-b341-4716-8522-eb8f33f48a11","excerpt":"Wix - Website Builder — Don’t do it — If you already have an account and want to keep it, then the app itself is fine. But Wix in general is impossible to cancel without reaching out multiple times for customer support. I reached out 3 times via email and twice via the app and each time I got no response. When I reache","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-05-01T14:11:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Wix"],"statement":"But Wix in general is impossible to cancel without reaching out multiple times for customer support.","title":"Wix - Website Builder — Don’t do it","body":"If you already have an account and want to keep it, then the app itself is fine. But Wix in general is impossible to cancel without reaching out multiple times for customer support. I reached out 3 times via email and twice via the app and each time I got no response. When I reached out the 6th time, they still didn’t cancel my account but they did charge it 9 days early. I had to go through the website and ask for a refund, which they didn’t give me. But they finally cancelled my account like I had originally asked over 2 weeks prior. So my point is that the app is kind of pointless if you’re going to have to use the website for everything anyway","authorHash":"b0963d9f141a703bb59a9af8f752d066","rating":1,"offTopic":false},{"id":"0ad4ab6c-b394-4ddc-bdb8-9cee3accfc3e","excerpt":"Wix - Website Builder — Can't get a human on the phone — Trying to cancel the subscription for the website which Wix charged me twice for.  No one to talk to, I am trying to get my money back for the subscription they just renewed and they charged me 2 times for the subscription.  So now I am trying to get 2 charges bo","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"pain","weight":0.47687498,"occurredAt":"2024-04-13T17:16:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.340625,"matchedPatterns":["product:Wix"],"statement":"Horrible customer service!","title":"Wix - Website Builder — Can't get a human on the phone","body":"Trying to cancel the subscription for the website which Wix charged me twice for.  No one to talk to, I am trying to get my money back for the subscription they just renewed and they charged me 2 times for the subscription.  So now I am trying to get 2 charges both of $348.   Horrible customer service!","authorHash":"70fadab485ca08abcd46dded1739e2db","rating":1,"offTopic":false},{"id":"557a9ad0-3330-4fc4-b0a2-363e1816f797","excerpt":"Wix - Website Builder — Could have been good — They were great until I needed help and now I can’t seem to get in contact with anyone. There is no option to email customer service and live chat has been useless. It shouldn’t be this difficult to get my service back up and running, was hoping I wouldn’t have to switch b","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"request","weight":0.4325,"occurredAt":"2024-06-21T03:47:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0,"sentiment":0.29411766,"confidence":0.4325,"matchedPatterns":["product:Wix"],"statement":"There is no option to email customer service and live chat has been useless.","title":"Wix - Website Builder — Could have been good","body":"They were great until I needed help and now I can’t seem to get in contact with anyone. There is no option to email customer service and live chat has been useless. It shouldn’t be this difficult to get my service back up and running, was hoping I wouldn’t have to switch but it looks like my best option at this point. Being without my business phone number is causing me to miss clients.","authorHash":"b97de1be8e9c355a5aa165a49fc44e71","rating":1,"offTopic":false},{"id":"4126f86c-1983-4e90-b037-6808701b989f","excerpt":"Universe Website Builder — What just happened to this app — All of a sudden the app has been down for a week. No word on why and no contact information. Everything is just gone. All the hard work. Gone. Terrible customer service and doesn’t respond.","url":"https://apps.apple.com/us/app/id1211437633?see-all=reviews","role":"pain","weight":0.34579998,"occurredAt":"2025-04-24T04:08:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.247,"matchedPatterns":["product:Universe Website Builder"],"statement":"Terrible customer service and doesn’t respond.","title":"Universe Website Builder — What just happened to this app","body":"All of a sudden the app has been down for a week. No word on why and no contact information. Everything is just gone. All the hard work. Gone. Terrible customer service and doesn’t respond.","authorHash":"262b23aea266030c4ad1806b68689397","rating":1,"offTopic":false},{"id":"e875081b-1fd9-4cb4-9f99-04a874b10880","excerpt":"Squarespace: Run your business — The Worst Customer Service In History — Use Shopify (or literally anything else) Squarespace customer service is inept and absolutely worthless. \n\nThey should allow zero star ratings.","url":"https://apps.apple.com/ca/app/id1361797894?see-all=reviews","role":"pain","weight":0.302925,"occurredAt":"2024-03-05T18:18:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.216375,"matchedPatterns":["product:Squarespace"],"statement":"Squarespace: Run your business — The Worst Customer Service In History.","title":"Squarespace: Run your business — The Worst Customer Service In History","body":"Use Shopify (or literally anything else) Squarespace customer service is inept and absolutely worthless. \n\nThey should allow zero star ratings.","authorHash":"91395b70b063ffeb1e0a9503b3eb7ded","rating":1,"offTopic":false},{"id":"e1a7a3cd-e14d-4685-8060-ad1c424fa1d5","excerpt":"Wix - Website Builder — worst customer service — it really feels like they're happy to take your hard earned money yet disgusted when you have problems using wix.","url":"https://apps.apple.com/us/app/id1545924344?see-all=reviews","role":"pain","weight":0.239225,"occurredAt":"2024-01-30T15:03:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.170875,"matchedPatterns":["product:Wix"],"statement":"Wix - Website Builder — worst customer service.","title":"Wix - Website Builder — worst customer service","body":"it really feels like they're happy to take your hard earned money yet disgusted when you have problems using wix.","authorHash":"10bacc3b53a6687dd86fe9444b273935","rating":1,"offTopic":false},{"id":"2290834b-de62-43f8-8b4a-7ec63be2abcc","excerpt":"Squarespace: Run your business — Poor customer service — They don’t have phone support and email support is so poor.","url":"https://apps.apple.com/us/app/id1361797894?see-all=reviews","role":"pain","weight":0.18287499,"occurredAt":"2023-12-17T22:08:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.130625,"matchedPatterns":["product:Squarespace"],"statement":"Squarespace: Run your business — Poor customer service.","title":"Squarespace: Run your business — Poor customer service","body":"They don’t have phone support and email support is so poor.","authorHash":"44210eb5c78e16b92eebcefad56566bf","rating":3,"offTopic":false},{"id":"4ad6a837-e5ea-45d5-8600-656dab12e500","excerpt":"Squarespace: Run your business — DO NOT USE — Worst customer service ever experienced …. Absolute idiots","url":"https://apps.apple.com/au/app/id1361797894?see-all=reviews","role":"pain","weight":0.16817501,"occurredAt":"2026-07-31T13:49:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Website builders","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.120125,"matchedPatterns":["product:Squarespace"],"statement":"Worst customer service ever experienced ….","title":"Squarespace: Run your business — DO NOT USE","body":"Worst customer service ever experienced …. Absolute idiots","authorHash":"bffc7ba0cea367dce6a31a490852baa1","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":14}],"total":14}}