{"data":{"items":[{"id":"c50a5fdb-acbc-4895-ac05-1ad3f3e2eb26","excerpt":"StyleSeat - Salon Appointments — HORRIBLE — I am extremely disappointed with the level of service I have received from this company. I have reached out multiple times regarding ongoing issues and have either received no response. Despite paying a high monthly subscription fee, I have continued to experience problems wi","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":1.0001286,"occurredAt":"2026-09-02T12:38:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.6306445,"sentiment":-0.5652174,"confidence":0.61333334,"matchedPatterns":["frustrating","missing_feature","product:StyleSeat"],"statement":"At this point, I no longer feel that the subscription is worth the cost or that my concerns as a paying customer are being taken seriously.I hope you take this feedback seriously, because the lack of communication and customer support has…","title":"StyleSeat - Salon Appointments — HORRIBLE","body":"I am extremely disappointed with the level of service I have received from this company. I have reached out multiple times regarding ongoing issues and have either received no response. Despite paying a high monthly subscription fee, I have continued to experience problems with the platform, while additional charges and fees have repeatedly been taken from my account. The features provided do not justify the cost, especially considering the lack of reliable customer support and unresolved issues.\nIt is unacceptable to continue charging customers for a service that does not function as expected while ignoring repeated requests for assistance. At this point, I no longer feel that the subscription is worth the cost or that my concerns as a paying customer are being taken seriously.I hope you take this feedback seriously, because the lack of communication and customer support has been extremely frustrating and has ultimately resulted in me taking my business elsewhere.","offTopic":false},{"id":"a838d506-8a9c-438f-9fa1-57b1d755da5a","excerpt":"StyleSeat - Salon Appointments — Second Thoughts — I’ve used this app for years as a client and loved it.  I am really disappointed with the lack of customer support when having issues with the app.  I am having issues logging in and tried all day trying to get help.  Just found out that the customer service line is no","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"request","weight":0.67546666,"occurredAt":"2026-06-16T01:59:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"feature_request","painScore":0.36,"sentiment":0.11111111,"confidence":0.49666667,"matchedPatterns":["missing_feature","solution:app"],"statement":"I am really disappointed with the lack of customer support when having issues with the app.","title":"StyleSeat - Salon Appointments — Second Thoughts","body":"I’ve used this app for years as a client and loved it.  I am really disappointed with the lack of customer support when having issues with the app.  I am having issues logging in and tried all day trying to get help.  Just found out that the customer service line is no more.  The chat help on the app is not of much help.  I have an appointment tomorrow and still can’t get into the app.","offTopic":false},{"id":"160ecd93-e4e8-480d-b93d-ca67b068001a","excerpt":"StyleSeat - Salon Appointments — Fraud — Booked with one of their barbers on their site showed up to the barbershop owner told me he wasn’t employed there for two years when I text the barber let him know. I was at the location. He told me which one. I canceled the appointment with him since there was two barbers with ","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.48133335,"occurredAt":"2026-03-11T15:48:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.38,"matchedPatterns":["product:StyleSeat"],"statement":"I was charged to my account $60 for cut that I did not receive from booked with other other site and $20 cancellation fee for $80 total I notified customer service, which is impossible to get in contact with cause I only have a chat option…","title":"StyleSeat - Salon Appointments — Fraud","body":"Booked with one of their barbers on their site showed up to the barbershop owner told me he wasn’t employed there for two years when I text the barber let him know. I was at the location. He told me which one. I canceled the appointment with him since there was two barbers with open chairs. I was charged to my account $60 for cut that I did not receive from booked with other other site and $20 cancellation fee for $80 total I notified customer service, which is impossible to get in contact with cause I only have a chat option which takes three days for them to get back to you or email option still wasn’t resolved. If I was you guys I would do the old-fashioned. I just walked into your local barbershop. Get a cut. This is a fly-by-night scam just like the people who pretend to deliver Uber eats take a photo and then leave with your.","offTopic":false},{"id":"8cad69a6-38ab-45b0-a3f9-72f1faf45ca3","excerpt":"StyleSeat - Salon Appointments — Barber set a different time and app still tried to charge me — Best barber I’ve ever been too. It just sucks I have to use the awful app to make appointments and get charged for when a barber reschedules due to unforeseen circumstances if I could give it and it’s customer support a 0 I ","url":"https://apps.apple.com/us/app/id414313281?see-all=reviews","role":"pain","weight":0.37305835,"occurredAt":"2026-03-26T19:20:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.18666667,"sentiment":-0.46666667,"confidence":0.314375,"matchedPatterns":["solution:app"],"statement":"It just sucks I have to use the awful app to make appointments and get charged for when a barber reschedules due to unforeseen circumstances if I could give it and it’s customer support a 0 I would.","title":"StyleSeat - Salon Appointments — Barber set a different time and app still tried to charge me","body":"Best barber I’ve ever been too. It just sucks I have to use the awful app to make appointments and get charged for when a barber reschedules due to unforeseen circumstances if I could give it and it’s customer support a 0 I would.","offTopic":false},{"id":"9f84bd76-2c9d-4076-b2ab-a08d1f5bd692","excerpt":"Square Appointments: Scheduler — Horrible customer service — Horrible customer service I can’t talk with the agency","url":"https://apps.apple.com/us/app/id1023050786?see-all=reviews","role":"pain","weight":0.18165,"occurredAt":"2024-08-14T17:04:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Booking & appointments","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.12975,"matchedPatterns":["solution:service"],"statement":"Square Appointments: Scheduler — Horrible customer service.","title":"Square Appointments: Scheduler — Horrible customer service","body":"Horrible customer service I can’t talk with the agency","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5}],"total":5}}