{"data":{"items":[{"id":"cf49ac14-cb03-4878-bd5d-7edef1c173ca","excerpt":"ADP Mobile Solutions — Frustrated user — Until the most recent update I had no issues whatsoever. Now the system won’t allow me to authenticate my login. Please fix asap.. payroll is due soon.","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":0.78343415,"occurredAt":"2026-09-19T21:10:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.43045834,"matchedPatterns":["frustrating","urgent","product:ADP Mobile Solutions"],"statement":"ADP Mobile Solutions — Frustrated user.","title":"ADP Mobile Solutions — Frustrated user","body":"Until the most recent update I had no issues whatsoever. Now the system won’t allow me to authenticate my login. Please fix asap.. payroll is due soon.","authorHash":"304725622ae306c5284b51ddbb69b1aa","rating":3,"offTopic":false},{"id":"7fde24c5-9e77-40ed-b679-03bcef243de9","excerpt":"ADP Mobile Solutions — Almost every time, this app does not work. None of the basic features are accessible. It is frustrating not being able to access basic information, not being able to access the options to change ANYTHING, and basically being locked out of your own pay statements and tax information. Something is ","url":"https://play.google.com/store/apps/details?id=com.adpmobile.android&hl=en","role":"pain","weight":1.2359076,"occurredAt":"2026-08-28T16:48:22.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Payroll & HR","intent":"problem_report","painScore":0.86113936,"sentiment":-1,"confidence":0.66405964,"matchedPatterns":["frustrating","doesnt_work","product:ADP Mobile Solutions"],"statement":"It is frustrating not being able to access basic information, not being able to access the options to change ANYTHING, and basically being locked out of your own pay statements and tax information.","title":"ADP Mobile Solutions","body":"Almost every time, this app does not work. None of the basic features are accessible. It is frustrating not being able to access basic information, not being able to access the options to change ANYTHING, and basically being locked out of your own pay statements and tax information. Something is very wrong with the application, almost completely obsolete and barely functional. Does not work with home Internet or cellular Internet. Please fix.","authorHash":"5d652c11ec999cb91d895b5c9ef67abf","rating":1,"offTopic":false},{"id":"301e0dcb-f683-4e39-af6e-bba7f6d582f1","excerpt":"ADP Mobile Solutions — Something went wrong. We're aware of the issue. Wait a few minutes and try again. — I can NOT see my pay stubs…. I have waited weeks and also updated app to the fullest!! This is absolutely ridiculous \n\nSomething went wrong. We're aware of the issue. Wait a few minutes and try again.\n\nSomething w","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":0.51484996,"occurredAt":"2026-09-20T13:39:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.36775,"matchedPatterns":["product:ADP Mobile Solutions"],"statement":"This is absolutely ridiculous Something went wrong.","title":"ADP Mobile Solutions — Something went wrong. We're aware of the issue. Wait a few minutes and try again.","body":"I can NOT see my pay stubs…. I have waited weeks and also updated app to the fullest!! This is absolutely ridiculous \n\nSomething went wrong. We're aware of the issue. Wait a few minutes and try again.\n\nSomething went wrong. We're aware of the issue. Wait a few minutes and try again.","authorHash":"4814c4992421b682583073c706c9d6b2","rating":1,"offTopic":false},{"id":"ed265dcd-c1bc-4a8c-8386-f920b7bbf388","excerpt":"ADP Mobile Solutions — The app is always a week behind. There is no way to contact a real person to discuss app issues. HR is not getting a response either. My deposits are going through but I can't see a pay statement until the following week. Before this issue, I wasn't getting my deposits until 2-3 weeks later. Agai","url":"https://play.google.com/store/apps/details?id=com.adpmobile.android&hl=en","role":"pain","weight":0.8051635,"occurredAt":"2026-07-17T14:04:03.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Payroll & HR","intent":"feature_request","painScore":0.42,"sentiment":0,"confidence":0.56701654,"matchedPatterns":["still_cannot","product:ADP Mobile Solutions"],"statement":"I've updated and cleared the cache but still no help.","title":"ADP Mobile Solutions","body":"The app is always a week behind. There is no way to contact a real person to discuss app issues. HR is not getting a response either. My deposits are going through but I can't see a pay statement until the following week. Before this issue, I wasn't getting my deposits until 2-3 weeks later. Again, the only customer service for the app is electronic that is of no help what so ever. I've updated and cleared the cache but still no help.","authorHash":"46bb44426785499a31ce96786430e808","rating":1,"offTopic":false},{"id":"d9fcde81-9b06-475e-847d-6d107accd250","excerpt":"ADP Mobile Solutions — App isn’t working after update — After this latest update it does not show none of my paycheck and keeps showing “error we are aware of the problem try again in a few minutes” it’s been over a week and it’s still not fixed.","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":0.27695835,"occurredAt":"2026-09-21T09:26:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.244375,"matchedPatterns":["product:ADP Mobile Solutions"],"statement":"After this latest update it does not show none of my paycheck and keeps showing “error we are aware of the problem try again in a few minutes” it’s been over a week and it’s still not fixed.","title":"ADP Mobile Solutions — App isn’t working after update","body":"After this latest update it does not show none of my paycheck and keeps showing “error we are aware of the problem try again in a few minutes” it’s been over a week and it’s still not fixed.","authorHash":"cad161d29bdb0f020766aa77f94c076f","rating":1,"offTopic":false},{"id":"45d16000-f7fe-41da-9b41-8e4d849bccc5","excerpt":"ADP Mobile Solutions — System always down — The website or the app issue has been ongoing. Every time I login to check my paystubs system is down or error message is showing.","url":"https://apps.apple.com/us/app/id444553167?see-all=reviews","role":"pain","weight":0.20555833,"occurredAt":"2026-09-11T04:32:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.181375,"matchedPatterns":["product:ADP Mobile Solutions"],"statement":"Every time I login to check my paystubs system is down or error message is showing.","title":"ADP Mobile Solutions — System always down","body":"The website or the app issue has been ongoing. Every time I login to check my paystubs system is down or error message is showing.","authorHash":"9d5a70ba735169ca754609665e28f606","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":2}],"total":6}}