{"data":{"items":[{"id":"67fd20c0-1a3c-4a3c-a8ff-52e518c907b4","excerpt":"PetSmart — Completely Unuseable — I have used the petsmart app for a few years and it is alright for most things. Recently, however, I have been completely unable to add items to my cart, change quantities of things in my cart, or add a new payment method without the entire app crashing. I have been unable to order any","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.66772664,"occurredAt":"2026-08-28T11:57:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.48,"sentiment":0,"confidence":0.45116666,"matchedPatterns":["frustrating","product:PetSmart"],"statement":"Extremely frustrating.","title":"PetSmart — Completely Unuseable","body":"I have used the petsmart app for a few years and it is alright for most things. Recently, however, I have been completely unable to add items to my cart, change quantities of things in my cart, or add a new payment method without the entire app crashing. I have been unable to order anything. Extremely frustrating.","offTopic":false},{"id":"1ae72fd9-443f-4ccb-a075-5b63a7704544","excerpt":"PetSmart — Glitchy, slow, terrible — The app constantly freezes when you search, add an item, change a quantity…ANYTHING. I have to close it and reopen it over and over again just to add items to my order. Incredibly frustrating.","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.58156,"occurredAt":"2026-09-16T06:55:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.68,"sentiment":-0.5,"confidence":0.34616667,"matchedPatterns":["frustrating","product:PetSmart"],"statement":"Incredibly frustrating.","title":"PetSmart — Glitchy, slow, terrible","body":"The app constantly freezes when you search, add an item, change a quantity…ANYTHING. I have to close it and reopen it over and over again just to add items to my order. Incredibly frustrating.","offTopic":false},{"id":"c7b7e001-b0ef-41be-9f6c-0d6bbb8a219a","excerpt":"PetSmart — DOES NOT WORK — App is slow , doesn’t add anything to my cart and always logs me out","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.3777125,"occurredAt":"2026-09-03T17:17:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.65,"sentiment":-0.5,"confidence":0.22891666,"matchedPatterns":["doesnt_work","product:PetSmart"],"statement":"PetSmart — DOES NOT WORK.","title":"PetSmart — DOES NOT WORK","body":"App is slow , doesn’t add anything to my cart and always logs me out","offTopic":false},{"id":"c3a405a8-e705-4c33-a2b0-1bed2864615f","excerpt":"PetSmart — Awful app — Constantly crashes and freezes.","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.106925,"occurredAt":"2026-09-02T00:14:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.076375,"matchedPatterns":["solution:app"],"statement":"PetSmart — Awful app.","title":"PetSmart — Awful app","body":"Constantly crashes and freezes.","offTopic":false},{"id":"72f69f4e-6487-4c2c-b720-549dc55224f5","excerpt":"PetSmart — Very Slow — The app is slow to load","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.08325,"occurredAt":"2026-08-24T08:57:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.069375,"matchedPatterns":["product:PetSmart"],"statement":"The app is slow to load","title":"PetSmart — Very Slow","body":"The app is slow to load","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5}],"total":5}}