{"data":{"items":[{"id":"ed1d2345-1c7f-495e-a0ae-6c85c7590885","excerpt":"AppFolio Property Manager — Horrible app for maintenance techs — I've been using AppFolio for years. It is embarrassing how difficult this app is to utilize regarding maintenance work orders and unit turns. The app is extremely clunky and not user-friendly for a non-tech savvy maintenance tech. I spend more time fixing","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-02T03:03:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:AppFolio Property Manager"],"statement":"AppFolio Property Manager — Horrible app for maintenance techs.","title":"AppFolio Property Manager — Horrible app for maintenance techs","body":"I've been using AppFolio for years. It is embarrassing how difficult this app is to utilize regarding maintenance work orders and unit turns. The app is extremely clunky and not user-friendly for a non-tech savvy maintenance tech. I spend more time fixing \n techs messing up closing out work orders and attaching photos than anything because the app is so difficult to use. They give you a small button to click  \"view as maintenance tech\" which there should just be a designated maintenance app.","authorHash":"c477d0a8f6b5ed5ca848a0eb3d5d967e","rating":1,"offTopic":false},{"id":"e6a79413-d4ed-4726-b075-dffa7e8455c4","excerpt":"AppFolio Property Manager — Worst app I’ve ever used — For some reason my company chose this platform and it’s one of the worst decisions they could have made. Between the site constantly crashing and things never loading, it’s a complete mess. The search mechanism is the worst of all. I can go on for days, but just no","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pain","weight":0.503825,"occurredAt":"2026-07-29T13:05:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.359875,"matchedPatterns":["product:AppFolio Property Manager"],"statement":"AppFolio Property Manager — Worst app I’ve ever used.","title":"AppFolio Property Manager — Worst app I’ve ever used","body":"For some reason my company chose this platform and it’s one of the worst decisions they could have made. Between the site constantly crashing and things never loading, it’s a complete mess. The search mechanism is the worst of all. I can go on for days, but just now that you’re dodging a bullet if you don’t go this route.","authorHash":"539488451fbb4488d4f25a15dd804075","rating":1,"offTopic":false},{"id":"d86162c2-543f-4c81-92eb-63c256966515","excerpt":"AppFolio Property Manager — Too expensive — Poor service. Tenant cloud is 10x better and 10x cheeper.","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pricing","weight":0.44023332,"occurredAt":"2026-05-12T20:39:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"pricing_complaint","painScore":0.88,"sentiment":-1,"confidence":0.23416667,"matchedPatterns":["too_expensive","product:AppFolio Property Manager"],"statement":"AppFolio Property Manager — Too expensive.","title":"AppFolio Property Manager — Too expensive","body":"Poor service. Tenant cloud is 10x better and 10x cheeper.","authorHash":"7c433208fba2dbccca9d3c78b72101e6","rating":1,"offTopic":false},{"id":"d92a584b-554b-4bef-b671-5901107a4004","excerpt":"AppFolio Property Manager — So rigid. Awful customer service — Extremely rigid program. Impossible to get help unless you pay extra for dedicated support. Constantly promise the moon. Constantly under deliver. Very hard to onboard and set up.","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pain","weight":0.33722502,"occurredAt":"2026-07-30T13:40:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.240875,"matchedPatterns":["product:AppFolio Property Manager"],"statement":"Awful customer service.","title":"AppFolio Property Manager — So rigid. Awful customer service","body":"Extremely rigid program. Impossible to get help unless you pay extra for dedicated support. Constantly promise the moon. Constantly under deliver. Very hard to onboard and set up.","authorHash":"81615fae4f6e9a9a2be7485c9f63321c","rating":1,"offTopic":false},{"id":"ccce3830-df15-4120-83b6-6d9cd4d7ff00","excerpt":"AppFolio Property Manager — Maint — Worse system I ever had to use  slow and unclear too many flaws","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pain","weight":0.13785,"occurredAt":"2026-07-28T12:41:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.114875,"matchedPatterns":["product:AppFolio Property Manager"],"statement":"Worse system I ever had to use slow and unclear too many flaws","title":"AppFolio Property Manager — Maint","body":"Worse system I ever had to use  slow and unclear too many flaws","authorHash":"6a4833e5ae3a6d1a59a276192a74ecae","rating":1,"offTopic":false},{"id":"6732eee4-1070-47fd-b367-731b310009ca","excerpt":"AppFolio Property Manager — Stupid app — As it guy I can go throw a lot of complicated","url":"https://apps.apple.com/us/app/id1057763031?see-all=reviews","role":"pain","weight":0.12525,"occurredAt":"2025-09-23T23:01:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Property & real estate","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.104375,"matchedPatterns":["product:AppFolio Property Manager"],"statement":"As it guy I can go throw a lot of complicated","title":"AppFolio Property Manager — Stupid app","body":"As it guy I can go throw a lot of complicated","authorHash":"75b18bbf6b3e958767de9be664cde03e","rating":1,"offTopic":true}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}