{"data":{"items":[{"id":"e61002a9-210c-42c2-ad7c-b1c190f009a3","excerpt":"Homebase: Employee Scheduling — Useless support — I can’t do a cash out because the debit card on file expired and when I try to update it, the app just freezes. Support was useless. Do better","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"pain","weight":0.5993421,"occurredAt":"2026-08-06T15:59:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.31379166,"matchedPatterns":["terrible","product:Homebase"],"statement":"Support was useless.","title":"Homebase: Employee Scheduling — Useless support","body":"I can’t do a cash out because the debit card on file expired and when I try to update it, the app just freezes. Support was useless. Do better","offTopic":false},{"id":"183533fa-ad39-4a1c-81a9-b15da8cd4c9b","excerpt":"Homebase: Employee Scheduling — Very inconsistent app. Flips between giving cash out approvals or not. 1st, the issue was my bank not being supported, then it was my balance being under $200, then problems verifying my card. I've been at my job nearly 6 months and I just got approved for a cash out. I tried it out and ","url":"https://play.google.com/store/apps/details?id=com.joinhomebase.homebase.homebase&hl=en","role":"pain","weight":0.81744015,"occurredAt":"2025-12-17T05:21:17.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Payroll & HR","intent":"problem_report","painScore":0.49333334,"sentiment":-0.33333334,"confidence":0.54739296,"matchedPatterns":["manual_process","product:Homebase"],"statement":"Tried to add the card manually and got an error😐.","title":"Homebase: Employee Scheduling","body":"Very inconsistent app. Flips between giving cash out approvals or not. 1st, the issue was my bank not being supported, then it was my balance being under $200, then problems verifying my card. I've been at my job nearly 6 months and I just got approved for a cash out. I tried it out and now it won't take the repayment. I tried to do it with my saved card and it just says \"thanks\" refreshes the screen and does noting. Tried to add the card manually and got an error😐. Seems sketchy","offTopic":true},{"id":"284aa5ce-f897-4f90-a270-6277e468203e","excerpt":"Homebase: Employee Scheduling — iOS cashout error — So I haven’t been able to use the cashout feature for the last week and a half. Support had me uninstall and reinstall the app twice which didn’t work, then told me it was an issue that was being investigated, then told me it was an issue with iOS users. When I inform","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-08-21T12:45:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Homebase"],"statement":"Support had me uninstall and reinstall the app twice which didn’t work, then told me it was an issue that was being investigated, then told me it was an issue with iOS users.","title":"Homebase: Employee Scheduling — iOS cashout error","body":"So I haven’t been able to use the cashout feature for the last week and a half. Support had me uninstall and reinstall the app twice which didn’t work, then told me it was an issue that was being investigated, then told me it was an issue with iOS users. When I informed them that my fiance has an iOS device and cashed out perfectly fine, they said that it only affected some users and didn’t know when a fix would be available. Do better please. That cash out service is invaluable to lower income people.","offTopic":false},{"id":"99bd257c-bdbe-4995-891b-a7e6d84954ce","excerpt":"Homebase: Employee Scheduling — Used to be great. — Homebase had gone downhill. The availability function works only when it wants to. Switching locations works if you cross your fingers. The cashout integration hasn’t worked on iPhones in 2 weeks and support ghosts you. Started my trial with another app.","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"request","weight":0.296875,"occurredAt":"2026-08-22T15:25:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0,"sentiment":0.6,"confidence":0.296875,"matchedPatterns":["product:Homebase"],"statement":"Homebase had gone downhill.","title":"Homebase: Employee Scheduling — Used to be great.","body":"Homebase had gone downhill. The availability function works only when it wants to. Switching locations works if you cross your fingers. The cashout integration hasn’t worked on iPhones in 2 weeks and support ghosts you. Started my trial with another app.","offTopic":false},{"id":"a019a4ee-b6c3-4551-918c-b3b48f9bacac","excerpt":"Homebase: Employee Scheduling — Poor connection quality — This app is ok. But the feature to cash out is amazing but….. it has NOT BEEN WORKING. Contacted support and they say it’s on Apple phones, the androids are working fine. I need my money… now! Fix it!","url":"https://apps.apple.com/us/app/id871544379?see-all=reviews","role":"request","weight":0.2641432,"occurredAt":"2026-08-18T02:52:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.036363635,"sentiment":-0.09090909,"confidence":0.254875,"matchedPatterns":["product:Homebase"],"statement":"Homebase: Employee Scheduling — Poor connection quality.","title":"Homebase: Employee Scheduling — Poor connection quality","body":"This app is ok. But the feature to cash out is amazing but….. it has NOT BEEN WORKING. Contacted support and they say it’s on Apple phones, the androids are working fine. I need my money… now! Fix it!","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":5}}