{"data":{"items":[{"id":"a6cc2e68-2c47-4150-b949-7f32de8d998d","excerpt":"ScanGuru: PDF Scanner App — Canceling is difficult — Don’t use this app unless you want to waste time trying to cancel the subscription once you’re done with it.  You go to cancel and it says to go to the App Store but no further instruction.","url":"https://apps.apple.com/us/app/id1040149161?see-all=reviews","role":"pain","weight":0.6217459,"occurredAt":"2025-05-05T10:55:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"problem_report","painScore":0.45,"sentiment":0,"confidence":0.42879027,"matchedPatterns":["waste_of_time","solution:app"],"statement":"Don’t use this app unless you want to waste time trying to cancel the subscription once you’re done with it.","title":"ScanGuru: PDF Scanner App — Canceling is difficult","body":"Don’t use this app unless you want to waste time trying to cancel the subscription once you’re done with it.  You go to cancel and it says to go to the App Store but no further instruction.","offTopic":false},{"id":"6442933f-30c6-410a-bdfb-5994ee5c11b3","excerpt":"ScanGuru: PDF Scanner App — App kept crashing and doesn’t get cancelled — I signed up for the free trial and after scanning everything I need, the app crashed. I tried it again, still crashing. Now that I’m cancelling the free trial, it won’t cancel!!! You better not charge me $6.99 a week from June 6! I screen recorde","url":"https://apps.apple.com/us/app/id1040149161?see-all=reviews","role":"pain","weight":0.50666666,"occurredAt":"2023-06-03T14:01:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.38,"matchedPatterns":["product:ScanGuru"],"statement":"ScanGuru: PDF Scanner App — App kept crashing and doesn’t get cancelled.","title":"ScanGuru: PDF Scanner App — App kept crashing and doesn’t get cancelled","body":"I signed up for the free trial and after scanning everything I need, the app crashed. I tried it again, still crashing. Now that I’m cancelling the free trial, it won’t cancel!!! You better not charge me $6.99 a week from June 6! I screen recorded my cancellation and it doesn’t get cancelled. Cancelled from Apple ID subscription - doesn’t work. Deleted the app since I have the latest iOS, nope! Doesn’t get cancelled either. IT’S A TRAP!","offTopic":false},{"id":"d0cd256c-0778-4217-b619-55f44444279f","excerpt":"ScanGuru: PDF Scanner App — Difficult — You don’t make it easy to cancel, which is misleading when you sign up\n6/19   \ni still CANNOT CANCEL my subscription!!! \nNever used it, NOT FAIR","url":"https://apps.apple.com/us/app/id1040149161?see-all=reviews","role":"pain","weight":0.501595,"occurredAt":"2025-06-18T20:23:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"feature_request","painScore":0.55333334,"sentiment":-0.33333334,"confidence":0.32291526,"matchedPatterns":["still_cannot","solution:app"],"statement":"You don’t make it easy to cancel, which is misleading when you sign up 6/19 i still CANNOT CANCEL my subscription!!!","title":"ScanGuru: PDF Scanner App — Difficult","body":"You don’t make it easy to cancel, which is misleading when you sign up\n6/19   \ni still CANNOT CANCEL my subscription!!! \nNever used it, NOT FAIR","offTopic":false},{"id":"30151933-f7c2-4b7d-8a5e-8175a33e6ce6","excerpt":"ScanGuru: PDF Scanner App — Can’t cancel — This app did not work well for me and I am really unhappy because they have made it impossible to cancel the subscription.","url":"https://apps.apple.com/us/app/id1040149161?see-all=reviews","role":"pain","weight":0.24462324,"occurredAt":"2025-05-07T13:23:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Notes & documents","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.19312361,"matchedPatterns":["product:ScanGuru"],"statement":"This app did not work well for me and I am really unhappy because they have made it impossible to cancel the subscription.","title":"ScanGuru: PDF Scanner App — Can’t cancel","body":"This app did not work well for me and I am really unhappy because they have made it impossible to cancel the subscription.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}