{"data":{"items":[{"id":"7049176f-a568-4b10-a08f-cf8abe974ad8","excerpt":"Microsoft Authenticator — Never works for me — Locked me out of all of my accounts because it never worked, then when I tried to log in again in this app, it kept asking for a verification in the app. So the app that I can’t use, is asking for a verification from itself… confusing and frustrating.","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.80119073,"occurredAt":"2026-10-16T20:45:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.42616528,"matchedPatterns":["frustrating","product:Microsoft Authenticator"],"statement":"So the app that I can’t use, is asking for a verification from itself… confusing and frustrating.","title":"Microsoft Authenticator — Never works for me","body":"Locked me out of all of my accounts because it never worked, then when I tried to log in again in this app, it kept asking for a verification in the app. So the app that I can’t use, is asking for a verification from itself… confusing and frustrating.","authorHash":"e05efe78520fa14421f76d6a82db59c8","rating":1,"offTopic":false},{"id":"7a67c21a-a690-424d-80bb-a842eecd808e","excerpt":"Microsoft Authenticator — Doesn't work all the time. Sometimes some notifications don't send, whether I'm already on the app or not, so I end up being locked out from my web client for reaching the verification limit. Very bothersome as I use this app for my job and can't access important services when that happens. As","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":0.9315128,"occurredAt":"2026-07-30T09:28:07.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.65,"sentiment":-0.5,"confidence":0.5645532,"matchedPatterns":["doesnt_work","product:Microsoft Authenticator"],"statement":"Doesn't work all the time.","title":"Microsoft Authenticator","body":"Doesn't work all the time. Sometimes some notifications don't send, whether I'm already on the app or not, so I end up being locked out from my web client for reaching the verification limit. Very bothersome as I use this app for my job and can't access important services when that happens. As a note, on this phone I use other authenticators, and I don't have any issue with them, only Microsoft's.","authorHash":"fba4e816d72b3421f484960d6931973e","rating":2,"offTopic":false},{"id":"5eacf718-f4e5-4dee-adbc-7e2e68e2df36","excerpt":"Microsoft Authenticator — Disaster — I switch from android to iPhone and i lost accounts. Although I link app with my hotmail. Any solution.","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"demand","weight":0.41048622,"occurredAt":"2026-09-29T09:35:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"alternative_search","painScore":0.53,"sentiment":-0.5,"confidence":0.26829165,"matchedPatterns":["switching_from","product:Microsoft Authenticator"],"statement":"I switch from android to iPhone and i lost accounts.","title":"Microsoft Authenticator — Disaster","body":"I switch from android to iPhone and i lost accounts. Although I link app with my hotmail. Any solution.","authorHash":"785701c4dd2a6bce24d26f4a1194a4ad","rating":1,"offTopic":false},{"id":"633ac423-558f-426b-8135-ab0aafc0b568","excerpt":"Microsoft Authenticator — It will keep your accounts so secure that not even you will be able to access them. I tried restoring from a backup after transferring to a new handset and got stuck in an endless loop of robot tests after about 14 I had to conclude the app was malfunctioning, I exited, restarted it and then t","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":0.6595808,"occurredAt":"2026-08-08T12:14:08.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.47112918,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"I tried restoring from a backup after transferring to a new handset and got stuck in an endless loop of robot tests after about 14 I had to conclude the app was malfunctioning, I exited, restarted it and then told me I was locked out for 2…","title":"Microsoft Authenticator","body":"It will keep your accounts so secure that not even you will be able to access them. I tried restoring from a backup after transferring to a new handset and got stuck in an endless loop of robot tests after about 14 I had to conclude the app was malfunctioning, I exited, restarted it and then told me I was locked out for 24hrs. Fortunately I can access most things in alternate ways, just not my work accounts, but that's their problem since they insist on using this junk.","authorHash":"7c6e5aee2b8366c3189b18bc69a298e8","rating":1,"offTopic":false},{"id":"587d2d17-2488-461a-a02c-df5b571094df","excerpt":"Microsoft Authenticator — Unable to get any kind of help from a real person at microsurgery ft — Got a new phone and some Authenticator accounts disappeared.  For 2 years I have been unable to get this figured out","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.300475,"occurredAt":"2026-07-20T15:03:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.214625,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Got a new phone and some Authenticator accounts disappeared.","title":"Microsoft Authenticator — Unable to get any kind of help from a real person at microsurgery ft","body":"Got a new phone and some Authenticator accounts disappeared.  For 2 years I have been unable to get this figured out","authorHash":"c5c6de970715ba6d249317ef790c6707","rating":1,"offTopic":false},{"id":"d18283e5-ae43-428b-bbce-4c41e7e5ed9a","excerpt":"Microsoft Authenticator — Restoring accounts — Having a nightmare logging into my accounts after getting a new phone","url":"https://apps.apple.com/gb/app/id983156458?see-all=reviews","role":"pain","weight":0.18287499,"occurredAt":"2026-09-14T09:30:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.130625,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Having a nightmare logging into my accounts after getting a new phone","title":"Microsoft Authenticator — Restoring accounts","body":"Having a nightmare logging into my accounts after getting a new phone","authorHash":"1409afbd3d3674491a37d689f0691415","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":2}],"total":6}}