{"data":{"items":[{"id":"936316da-7711-46de-bdb8-74a71face232","excerpt":"Bluon HVAC — Bait and switch. Sell outs — Bluon started out and raved about how it was a free service by techs for techs. Flash forward to a year or two ago and its full of ads (Annoying but also understandable). Flash forward to now and its no longer free to use more than 3 times a month. If your like most techs and r","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pain","weight":0.9008333,"occurredAt":"2024-06-10T21:58:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.47916666,"matchedPatterns":["frustrating","product:Bluon HVAC"],"statement":"Flash forward to a year or two ago and its full of ads (Annoying but also understandable).","title":"Bluon HVAC — Bait and switch. Sell outs","body":"Bluon started out and raved about how it was a free service by techs for techs. Flash forward to a year or two ago and its full of ads (Annoying but also understandable). Flash forward to now and its no longer free to use more than 3 times a month. If your like most techs and rarely need it for diagrams just use google and delete the app","offTopic":false},{"id":"72a25d08-35c1-4b6d-8dbb-8a8d0de608ae","excerpt":"Bluon HVAC — Bad Business Model — It used to be a good resource for me when trying to find manuals. Then that became obsolete and only way you could get it was through my company. They at least still had 3 model lookups and even AI assistance if needed. Now it's 1 free a month of each. I tried reaching out to them to s","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pricing","weight":0.8673676,"occurredAt":"2025-02-20T21:20:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"pricing_complaint","painScore":0.68,"sentiment":-0.5,"confidence":0.51629025,"matchedPatterns":["too_expensive","product:Bluon HVAC"],"statement":"Would even pay for it as long as it's not overpriced.","title":"Bluon HVAC — Bad Business Model","body":"It used to be a good resource for me when trying to find manuals. Then that became obsolete and only way you could get it was through my company. They at least still had 3 model lookups and even AI assistance if needed. Now it's 1 free a month of each. I tried reaching out to them to see if they had a technician plan and would even have them verify that. Would even pay for it as long as it's not overpriced. No response. Sad companies become selfish and only care about profits and not helping the industry. Sorry but your business plan is backwards.","offTopic":false},{"id":"6b23f52f-bb05-4564-b746-04522f79b6cf","excerpt":"Bluon HVAC — Service Tech — I get there trying to find a way to pay for Bluon without charging the techs. However essentially with the parts deal you still are. I mean anything you make in a parts transaction will only get passed on to the people buying the parts. I would pay a subscription for it but I imagine it is n","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pain","weight":0.7814222,"occurredAt":"2023-07-01T15:27:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"purchase_intent","painScore":0.5733333,"sentiment":-0.8333333,"confidence":0.49666667,"matchedPatterns":["would_pay","product:Bluon HVAC"],"statement":"I would pay a subscription for it but I imagine it is not as lucrative as the parts transactions.","title":"Bluon HVAC — Service Tech","body":"I get there trying to find a way to pay for Bluon without charging the techs. However essentially with the parts deal you still are. I mean anything you make in a parts transaction will only get passed on to the people buying the parts. I would pay a subscription for it but I imagine it is not as lucrative as the parts transactions. I can’t get parts because the company I work for won’t participate. Without tech support it’s an average app. Any manual you can get online by google. Or get device manuals from distributors.","offTopic":false},{"id":"65b3823a-e3b1-45b0-bd35-8e3d2968b390","excerpt":"Bluon HVAC — Bluon — Was an excellent app at first.. but with most techs working for companies that provide parts then the app becomes useless because you cant contact tech support for help. Would be nice if you could just pay for a subscription each month to be able to access tech help instead of placing orders for pa","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"request","weight":0.68752855,"occurredAt":"2023-10-19T15:16:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.38428572,"sentiment":-0.2857143,"confidence":0.49666667,"matchedPatterns":["please_add","product:Bluon HVAC"],"statement":"Would be nice if you could just pay for a subscription each month to be able to access tech help instead of placing orders for parts to accrue points.","title":"Bluon HVAC — Bluon","body":"Was an excellent app at first.. but with most techs working for companies that provide parts then the app becomes useless because you cant contact tech support for help. Would be nice if you could just pay for a subscription each month to be able to access tech help instead of placing orders for parts to accrue points. Like literally charging $10 a month would give the company close to $600k a year in profit hypothetically speaking if y’all had 5000 subscribers which would not be hard…","offTopic":false},{"id":"75237b8e-1acf-4a07-9227-5cc05593e3d4","excerpt":"Bluon HVAC — Limited functionality…. — Honestly this is a great concept however for the average technician ( such as myself) this app becomes useless after the 3 free lookups. They basically force you to make the company you work for, sign up for bluon and if you aren’t able to do so (like me) then you’re kind of just ","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"request","weight":0.6780683,"occurredAt":"2024-12-23T20:37:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.3652381,"sentiment":-0.23809524,"confidence":0.49666667,"matchedPatterns":["please_add","product:Bluon HVAC"],"statement":"I work at a small mom and pops place and it would be great if there was an option to purchase a subscription for unlimited lookups, etc.","title":"Bluon HVAC — Limited functionality….","body":"Honestly this is a great concept however for the average technician ( such as myself) this app becomes useless after the 3 free lookups. They basically force you to make the company you work for, sign up for bluon and if you aren’t able to do so (like me) then you’re kind of just screwed. I work at a small mom and pops place and it would be great if there was an option to purchase a subscription for unlimited lookups, etc. I would up my review rating but given that this app becomes a waste of space after the first 3 lookups.","offTopic":false},{"id":"f2d721e1-3770-44df-ac63-ffc8d58331e7","excerpt":"Bluon HVAC — No go for me - too expensive — Ridiculously expensive $99/mo per tech. With 30 years of real world experience, this app brings very little value to me at that price point","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pricing","weight":0.5751233,"occurredAt":"2026-03-14T17:54:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"pricing_complaint","painScore":0.88,"sentiment":-1,"confidence":0.30591667,"matchedPatterns":["too_expensive","product:Bluon HVAC"],"statement":"Bluon HVAC — No go for me - too expensive.","title":"Bluon HVAC — No go for me - too expensive","body":"Ridiculously expensive $99/mo per tech. With 30 years of real world experience, this app brings very little value to me at that price point","offTopic":true},{"id":"a63c9181-ec74-4a0c-8c59-a19303abc8d8","excerpt":"Bluon HVAC — Field tech — Seriously loved this resource when it first came out, was great for finding manuals (couldn’t use parts order as no one in my area was a part of the network) but your limiting us to 3 models per month is seriously infuriating!","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pain","weight":0.5421117,"occurredAt":"2024-04-12T15:58:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.48,"sentiment":0.2,"confidence":0.36629167,"matchedPatterns":["frustrating","product:Bluon HVAC"],"statement":"Seriously loved this resource when it first came out, was great for finding manuals (couldn’t use parts order as no one in my area was a part of the network) but your limiting us to 3 models per month is seriously infuriating!","title":"Bluon HVAC — Field tech","body":"Seriously loved this resource when it first came out, was great for finding manuals (couldn’t use parts order as no one in my area was a part of the network) but your limiting us to 3 models per month is seriously infuriating!","offTopic":false},{"id":"c286986d-f742-49f7-b21e-d142bd29ca30","excerpt":"Bluon HVAC — It’s a shame — It really is a shame. I was such a huge fan of Bluon ever since it came out I can’t tell you how many countless times it has helped me diagnose issues order parts and just overall make my workload that much easier. As much as I was upset when they took away calling tech-support and having to","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pain","weight":0.5061899,"occurredAt":"2024-04-18T00:25:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.3996236,"matchedPatterns":["product:Bluon HVAC"],"statement":"As much as I was upset when they took away calling tech-support and having to earn points I understood it because they gotta make money too and being that I was using the app already to sorce parts from my local distributors I had no worri…","title":"Bluon HVAC — It’s a shame","body":"It really is a shame. I was such a huge fan of Bluon ever since it came out I can’t tell you how many countless times it has helped me diagnose issues order parts and just overall make my workload that much easier. As much as I was upset when they took away calling tech-support and having to earn points I understood it because they gotta make money too and being that I was using the app already to sorce parts from my local distributors I had no worries with this. But this latest membership thing they want us to get and limiting the searches we can do, I just can’t do it anymore. It’s unfortunate, I thought the HVAC field finally at something for the technicians for us.","offTopic":true},{"id":"c1e2f397-ec66-47ba-b82d-aaa5eaaea6fa","excerpt":"Bluon HVAC — Waste of time — This app was my favorite but now it’s a complete joke. They want you to pay or refer your company.","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"pain","weight":0.45816806,"occurredAt":"2025-02-06T17:03:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.78333336,"sentiment":-0.8333333,"confidence":0.25691667,"matchedPatterns":["waste_of_time","product:Bluon HVAC"],"statement":"Bluon HVAC — Waste of time.","title":"Bluon HVAC — Waste of time","body":"This app was my favorite but now it’s a complete joke. They want you to pay or refer your company.","offTopic":false},{"id":"fb1a67bd-c5a4-490f-92fb-9810afce8cfe","excerpt":"Bluon HVAC — This Used to be a good app. — This app used to be great, but now they’ve locked everything behind a paywall that individuals can’t access without a business account. They heavily push their supply house function for ordering parts and no longer provide full part numbers most of the time. On top of that, th","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"request","weight":0.41377777,"occurredAt":"2025-01-28T14:02:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.08888889,"sentiment":-0.22222222,"confidence":0.38,"matchedPatterns":["product:Bluon HVAC"],"statement":"On top of that, they limit model number lookups to just three per month, which is the main reason most people use the app, making it practically pointless now.","title":"Bluon HVAC — This Used to be a good app.","body":"This app used to be great, but now they’ve locked everything behind a paywall that individuals can’t access without a business account. They heavily push their supply house function for ordering parts and no longer provide full part numbers most of the time. On top of that, they limit model number lookups to just three per month, which is the main reason most people use the app, making it practically pointless now.","offTopic":false},{"id":"7fbadf27-c8a4-4b48-990f-59dbacd6d4d8","excerpt":"Bluon HVAC — Paying For What? — I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because ","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"request","weight":0.3996236,"occurredAt":"2024-03-08T03:44:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0,"sentiment":0.25,"confidence":0.3996236,"matchedPatterns":["product:Bluon HVAC"],"statement":"I usually don’t ever leave a review for anything whether it’s good or bad.","title":"Bluon HVAC — Paying For What?","body":"I usually don’t ever leave a review for anything whether it’s good or bad. I personally am a residential service technician and use Bluon for the ease of access to all models’ manuals. I went the distance, (not that it was a long process) to become a “Bluon Pro” & “Bluon Ranger” because I really liked the app and wanted to show my support to the newly released app (at the time). It’s really helpful during the day when the diagnostic sticker is gone and/or faded away and when I need to see how the equipment is supposed to be properly installed. As far as the other perks go, such as ordering parts right on the app, are great but are simply just add-ons to the main purpose of the app. But now, Bluon wants us to pay to view manuals (3 per month are free, any more manuals after need payment) because they need the funds to “further support us in the field”? Looks like I’m going back to Googling PDF files online.","offTopic":true},{"id":"cf641a70-d4ba-436f-b261-09d2732bd3b3","excerpt":"Bluon HVAC — Used to be Great — I can only look up 1 model number a month now, it’s ridiculous it used to be great. It sucked when it was only 3 look ups a month but now only 1, app is pretty much a waste of space. Honestly if there was a way a solo tech could buy a pass without having to get the company he works for i","url":"https://apps.apple.com/us/app/id1357521880?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2025-06-13T18:45:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0,"sentiment":0.3548387,"confidence":0.38,"matchedPatterns":["product:Bluon HVAC"],"statement":"It sucked when it was only 3 look ups a month but now only 1, app is pretty much a waste of space.","title":"Bluon HVAC — Used to be Great","body":"I can only look up 1 model number a month now, it’s ridiculous it used to be great. It sucked when it was only 3 look ups a month but now only 1, app is pretty much a waste of space. Honestly if there was a way a solo tech could buy a pass without having to get the company he works for involved that would be great. I would buy it if it wasn’t to over priced, Bluon is a great example of a good thing that was ruined over money.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":12}],"total":12}}