{"data":{"items":[{"id":"6674ec30-85d4-4d02-bf20-c876e9ad885b","excerpt":"Planoly: Social Media Planner — Rated NO — I thought this was a decent app to schedule content to post. However I tried to schedule a grid and it loaded it completely wrong so for hours it was loaded on my page jacked up. I put my trust in the app and it keeps letting me down time and time again and I have only had it ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":1.1162667,"occurredAt":"2021-07-08T02:11:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["frustrating","urgent","product:Planoly"],"statement":"It’s more frustrating to keep up with the app.","title":"Planoly: Social Media Planner — Rated NO","body":"I thought this was a decent app to schedule content to post. However I tried to schedule a grid and it loaded it completely wrong so for hours it was loaded on my page jacked up. I put my trust in the app and it keeps letting me down time and time again and I have only had it less than a week. It’s more frustrating to keep up with the app. Also it’s a PAIN to reconnect back to FB… I don’t want to pay to have my content posted and out all the energy to creating my hash tags and captions just for it not to load correctly. It shows in correctly in the app and loaded completely messed up. Deleting ASAP not worth the headache thank goodness I only did 8.99 option to test it out . I tested it and it’s a huge NO!","authorHash":"7eaefcdbba4b8dba0ab24bf8fb09f84d","rating":1,"offTopic":false},{"id":"7f756ca4-75d2-47ff-82e1-d9897cc88715","excerpt":"Planoly: Social Media Planner — Doesn't deliver — I've been a premium member for a while now and it is just horrendous for Instagram.\nToday I tried multiple times to auto-schedule a post, it never went out, then when I tried to post manually the app kept crashing.\nI have shared my views in multiple surveys/help request","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":1.1035266,"occurredAt":"2023-04-17T18:25:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.6063333,"matchedPatterns":["frustrating","manual_process","product:Planoly"],"statement":"Very frustrated and wish I had an alternative.","title":"Planoly: Social Media Planner — Doesn't deliver","body":"I've been a premium member for a while now and it is just horrendous for Instagram.\nToday I tried multiple times to auto-schedule a post, it never went out, then when I tried to post manually the app kept crashing.\nI have shared my views in multiple surveys/help requests but nothing has changed. \nVery frustrated and wish I had an alternative.","authorHash":"a95fd3b0d43852d3355727c27d81582a","rating":1,"offTopic":false},{"id":"426d0d40-9b36-4708-9506-48cb6c005d0c","excerpt":"Planoly: Social Media Planner — Constantly crashing. I was excited to see the option to post to multiple platforms at once, but the layout on the app makes it so time consuming. Also, the app often freezes while I'm uploading or adding captions, doesn't save my work, then I have to start all over. Also I schedule posts","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":1.2591265,"occurredAt":"2024-01-27T03:45:17.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.6918278,"matchedPatterns":["frustrating","manual_process","product:Planoly"],"statement":"Very frustrated and considering canceling and going back to manually posting","title":"Planoly: Social Media Planner","body":"Constantly crashing. I was excited to see the option to post to multiple platforms at once, but the layout on the app makes it so time consuming. Also, the app often freezes while I'm uploading or adding captions, doesn't save my work, then I have to start all over. Also I schedule posts and sometimes they just don't post without a reason, and other times I get a notification that something couldn't be posted. Very frustrated and considering canceling and going back to manually posting","authorHash":"58e8ec6a83918d1f580b701c2790b384","rating":1,"offTopic":false},{"id":"f5289e7d-1505-487a-819a-71d2ceb5973f","excerpt":"Planoly: Social Media Planner — Disappointed — Never been so saddened by an update in my life. This was one of my favorite apps and now it isn’t even worth downloading. I didn’t use it to post, I used it to plan my feed and they’ve made it so much more difficult to do that. Can’t use it unless you’re actively linked wi","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2026-08-17T21:12:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Planoly"],"statement":"At this point, the app truly is useless for me and I’ll have to cancel my subscription.","title":"Planoly: Social Media Planner — Disappointed","body":"Never been so saddened by an update in my life. This was one of my favorite apps and now it isn’t even worth downloading. I didn’t use it to post, I used it to plan my feed and they’ve made it so much more difficult to do that. Can’t use it unless you’re actively linked with an account (in my case, Instagram), but when I try to, it keeps sending me to Facebook, despite the fact that I don’t have a FB account. At this point, the app truly is useless for me and I’ll have to cancel my subscription.","authorHash":"37f2c879023966ed79bef71c8a3d597a","rating":2,"offTopic":true},{"id":"dd3cb8e2-315a-4ff6-9e31-56b2a6b26862","excerpt":"Planoly: Social Media Planner — Horrible from product to customer support — This is the glitchiest, poorest functioning scheduling program I have ever had the displeasure of using. From double charging me the full year price before my trial ended, to having a product that regularly crashes and has never once been fully","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2025-03-29T00:32:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:Planoly"],"statement":"The internal editing system is useless.","title":"Planoly: Social Media Planner — Horrible from product to customer support","body":"This is the glitchiest, poorest functioning scheduling program I have ever had the displeasure of using. From double charging me the full year price before my trial ended, to having a product that regularly crashes and has never once been fully operational, to having to constantly reauthorize accounts. The analytics tab (if I can get it to show up at all) never has any data accessible. The internal editing system is useless. And uploading media frequently glitches half way through. If my client did not want to use the service until the year contract was up I would never use this program again. It is a nightmare with a pretty color scheme slapped on top. 0 stars would be too high. And their service team, even when provided with video and photo evidence suggests it’s your fault. Then maybe will suggest you update the app (even when the same issues exist in browser). Worst program/company, do not waste your money. Any free scheduler is better than this scam.","authorHash":"c2c62ef9b0545ef0fa2fa4dfb91a48f0","rating":1,"offTopic":false},{"id":"8cbddaa3-4e95-4f40-93a9-3172ec33fe54","excerpt":"Planoly: Social Media Planner — App broken, unhelpful & useless — The main issue entails subscribing to get access to 30 monthly templates — which do not exist. It’s an in-app link to an external website, which is broken and it’s a “not found” website. Great. Basically been defrauded. But to get to that point it took 3","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.9155222,"occurredAt":"2025-06-15T15:39:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.8433333,"sentiment":-0.8333333,"confidence":0.49666667,"matchedPatterns":["terrible","product:Planoly"],"statement":"It’s an in-app link to an external website, which is broken and it’s a “not found” website.","title":"Planoly: Social Media Planner — App broken, unhelpful & useless","body":"The main issue entails subscribing to get access to 30 monthly templates — which do not exist. It’s an in-app link to an external website, which is broken and it’s a “not found” website. Great. Basically been defrauded. But to get to that point it took 3 painful attempts to link my Instagram account to Planoly. Planoly also has zero ability to distinguish between trial reels (which it shows as standard on your grid) and collab posts (which it doesn’t show on your grid). So as the planoly grid is not a copy of my real grid, the app is useless. Sincerely broken. And I do hope I get a refund for the 10 minutes I was subscribed or I’ll be severely disappointed.","authorHash":"4e61d15d447de0ef0eba8e1ca7fcb5d7","rating":1,"offTopic":true},{"id":"bd5f81ce-33bb-4c1b-afea-cac24d90ae5d","excerpt":"Planoly: Social Media Planner — Not As Advertised - Only uploaded 25 pics (30 allowed per month) and scheduled 3 before \"free\" app told me I had to upgrade and pay to continue using. I can no longer edit posts or photos so using this has basically been a waste of my time. I tried reaching out to support but got an add ","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":1.138753,"occurredAt":"2019-03-28T03:27:49.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"purchase_intent","painScore":0.745,"sentiment":-1,"confidence":0.65258056,"matchedPatterns":["waste_of_time","would_pay","product:Planoly"],"statement":"So far this app hasn't posted anything I've scheduled and it's disabled for a month unless I pay.","title":"Planoly: Social Media Planner","body":"Not As Advertised - Only uploaded 25 pics (30 allowed per month) and scheduled 3 before \"free\" app told me I had to upgrade and pay to continue using. I can no longer edit posts or photos so using this has basically been a waste of my time. I tried reaching out to support but got an add and a request for a review before being able to contact support. So far this app hasn't posted anything I've scheduled and it's disabled for a month unless I pay. VERY disappointed.","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":1,"offTopic":false},{"id":"34ba8856-6006-41d3-af35-0d2642b0ce8a","excerpt":"Planoly: Social Media Planner — Used to be ok, now its just shocking — I cannot begin to tell you how many of my posts have not been posted when i have asked them to be. I end up manually posting them myself, completely defeats the point in the app.\n\nThen during trying to manually post, it wont let me copy the descript","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.87413335,"occurredAt":"2022-09-10T21:26:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.76,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["manual_process","product:Planoly"],"statement":"I end up manually posting them myself, completely defeats the point in the app.","title":"Planoly: Social Media Planner — Used to be ok, now its just shocking","body":"I cannot begin to tell you how many of my posts have not been posted when i have asked them to be. I end up manually posting them myself, completely defeats the point in the app.\n\nThen during trying to manually post, it wont let me copy the description and if you cancel it deletes the post all together. Total rubbish.\n\nDo not pay for this app… don’t even download, it’s been buggy for months now and doesn’t look like it’s going to improve any time soon.\n\nNot to mention all these botty reviews…. Ew.","authorHash":"de2c49e1a3fa0653fc5656b69f9a3580","rating":1,"offTopic":false},{"id":"8218b812-e938-40df-90d3-712f9be3713b","excerpt":"Planoly: Social Media Planner — Terrible Update — This update pretty much got rid of so many of the reasons why planoly was great for scheduling. The inability to post without cropping in the planoly app or letting planoly post automatically for you is a PAIN and NOT user friendly. All I wanted was to be able to includ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.860337,"occurredAt":"2026-08-18T16:09:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.7322222,"sentiment":-0.5555556,"confidence":0.49666667,"matchedPatterns":["terrible","product:Planoly"],"statement":"Also the inclusion of AI is terrible, STOP pushing it on your paying users and fix the actual issues.","title":"Planoly: Social Media Planner — Terrible Update","body":"This update pretty much got rid of so many of the reasons why planoly was great for scheduling. The inability to post without cropping in the planoly app or letting planoly post automatically for you is a PAIN and NOT user friendly. All I wanted was to be able to include 20 photos in a post on planoly but they couldn’t even even get that right. Also the inclusion of AI is terrible, STOP pushing it on your paying users and fix the actual issues.","authorHash":"687815862fe95f86aae68f226e3da7bd","rating":2,"offTopic":false},{"id":"d8caae78-466a-401f-900f-77fa2b3d70f7","excerpt":"Planoly: Social Media Planner — Ridiculously expensive. Free version is limited by how many photos you can upload even only to preview and not actually use. And the reels that have been uploaded to your main page are invisible, so it's impossible to see how it actually looks. Unless you're making money from your Instag","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":0.70039004,"occurredAt":"2022-05-13T00:27:39.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.5002786,"matchedPatterns":["product:Planoly"],"statement":"Ridiculously expensive.","title":"Planoly: Social Media Planner","body":"Ridiculously expensive. Free version is limited by how many photos you can upload even only to preview and not actually use. And the reels that have been uploaded to your main page are invisible, so it's impossible to see how it actually looks. Unless you're making money from your Instagram, they are asking way too much for this. It doesn't even preview things correctly.","authorHash":"463022bd22b91216a05200f94b9f8f06","rating":2,"offTopic":true},{"id":"7c5d3862-9f2a-4dc1-92b5-340f6f9b9580","excerpt":"Planoly: Social Media Planner — Don’t pay for it because you can’t cancel — The app works well enough but I wasn’t using it as much as I thought I would so I want to cancel. When you click ‘manage subscription’ it says a member of the team will reach out to you in the new few minutes, and no one does. \nWhen you click ‘","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.8539023,"occurredAt":"2022-09-25T10:22:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.73454547,"sentiment":-0.6363636,"confidence":0.49229166,"matchedPatterns":["frustrating","product:Planoly"],"statement":"Very frustrating","title":"Planoly: Social Media Planner — Don’t pay for it because you can’t cancel","body":"The app works well enough but I wasn’t using it as much as I thought I would so I want to cancel. When you click ‘manage subscription’ it says a member of the team will reach out to you in the new few minutes, and no one does. \nWhen you click ‘contact support’ from within the app, the page doesn’t load. Very frustrating","authorHash":"73373f96e39e0b28878e416d089baca1","rating":1,"offTopic":true},{"id":"9fcf8c52-7b2a-4ffa-bed9-482e26f23fff","excerpt":"Planoly: Social Media Planner — Expensive, glitchy — I was with Planoly for a really long time. I depended on it to run my business but it always seemed to glitch out when I needed it and customer care is horrible. It didn’t work at all over the holidays and customer care was rude and smug. Save your money, so many che","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"pain","weight":0.85170084,"occurredAt":"2023-01-09T14:32:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.44591665,"matchedPatterns":["terrible","product:Planoly"],"statement":"I depended on it to run my business but it always seemed to glitch out when I needed it and customer care is horrible.","title":"Planoly: Social Media Planner — Expensive, glitchy","body":"I was with Planoly for a really long time. I depended on it to run my business but it always seemed to glitch out when I needed it and customer care is horrible. It didn’t work at all over the holidays and customer care was rude and smug. Save your money, so many cheaper options available.","authorHash":"94c61f759676f0275a7eaa5e41add479","rating":1,"offTopic":false},{"id":"585961b1-095a-4bc5-91ab-b3eb68453b79","excerpt":"Planoly: Social Media Planner — Poorly Executed Potential. — Had Planoly now for around 6 months. Started off great, but over time stability of the app became a problem, often not loading or saving my content. Quite a glitchy interface made it frustrating to navigate and schedule content unfortunately. This is still ok","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.82020956,"occurredAt":"2023-03-13T16:17:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.6514286,"sentiment":-0.42857143,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Planoly"],"statement":"Quite a glitchy interface made it frustrating to navigate and schedule content unfortunately.","title":"Planoly: Social Media Planner — Poorly Executed Potential.","body":"Had Planoly now for around 6 months. Started off great, but over time stability of the app became a problem, often not loading or saving my content. Quite a glitchy interface made it frustrating to navigate and schedule content unfortunately. This is still ok for very basic needs but for £11.99 per month I would have expected a much higher quality product. Unfortunately now unsubscribed and use the native scheduling feature in Instragram.","authorHash":"58ecfb234c314fe73ec03974dfa2db07","rating":2,"offTopic":false},{"id":"078ec0b3-aa28-4729-bfb4-01d9e2f51c9c","excerpt":"Planoly: Social Media Planner — Do NOT Purchase the Subscription!!! It malfunctions EVERY TIME I attempt to use it. Won't upload pictures or won't split them (freezes or force closes). Sometimes I can't post pictures after uploading or can't change the caption (shows error message). I purchased a year subscription & 5 ","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":0.61908746,"occurredAt":"2019-07-10T18:19:54.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.44220534,"matchedPatterns":["product:Planoly"],"statement":"They haven't fixed the issues & I reinstalled last week.Complete waste of $84!!","title":"Planoly: Social Media Planner","body":"Do NOT Purchase the Subscription!!! It malfunctions EVERY TIME I attempt to use it. Won't upload pictures or won't split them (freezes or force closes). Sometimes I can't post pictures after uploading or can't change the caption (shows error message). I purchased a year subscription & 5 days later reported the issues to them. They were very nice and attempted to help, but I've been unable to use the app for 5 months. They haven't fixed the issues & I reinstalled last week.Complete waste of $84!!","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":2,"offTopic":false},{"id":"3d4b6872-46ad-44a3-bd05-ab948845c410","excerpt":"Planoly: Social Media Planner — Scam! — Planoly is just a mess. I wish I never found them and gave them my money.\nIt’s a total scam. I’ve been with them for 3 weeks and I haven’t been able to post anything! \nI uploaded my content (200+ reels) and captioned each one of them, then half of it just disappeared. All that wo","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.81453335,"occurredAt":"2024-06-25T07:31:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"feature_request","painScore":0.64,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["wish","product:Planoly"],"statement":"I wish I never found them and gave them my money.","title":"Planoly: Social Media Planner — Scam!","body":"Planoly is just a mess. I wish I never found them and gave them my money.\nIt’s a total scam. I’ve been with them for 3 weeks and I haven’t been able to post anything! \nI uploaded my content (200+ reels) and captioned each one of them, then half of it just disappeared. All that work for nothing. They keep saying they’re looking into it but won't give me a time frame. I also haven’t been able to even link my insta account because they are having “problems” with Meta. Despite all this, I have tried to plan out some of my posts on the calendar, but eachtime I hit the schedule button, the reel disappears from the calendar so I have no idea what my feed looks like. \nI have requested a refund now on 4 separate occasions, but they are ignoring me. My workload is now 3 weeks behind and I’ve lost precious time and money with these guys. \nDO NOT sign up with them.","authorHash":"63e3f0f9c0467180245fc52aeb75bc3e","rating":1,"offTopic":false},{"id":"32ecac47-773b-464e-b367-8cac657901c2","excerpt":"Planoly: Social Media Planner — At first it was 3 stars, but then I started typing… — Doesn’t load my recent media in my albums. I continuously have to go into my photos app first to fake edit the image and then go back to Planoly to create the scheduled post otherwise, the media won’t load. The other issue is that I c","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.8079111,"occurredAt":"2024-12-13T12:05:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.62666667,"sentiment":-0.6666667,"confidence":0.49666667,"matchedPatterns":["manual_process","product:Planoly"],"statement":"The other issue is that I can’t post cross platform because the AR isn’t the same depending on the platform and I have to manually update the AR unlike if u post directly on the app.","title":"Planoly: Social Media Planner — At first it was 3 stars, but then I started typing…","body":"Doesn’t load my recent media in my albums. I continuously have to go into my photos app first to fake edit the image and then go back to Planoly to create the scheduled post otherwise, the media won’t load. The other issue is that I can’t post cross platform because the AR isn’t the same depending on the platform and I have to manually update the AR unlike if u post directly on the app. Both these issues defeat the purpose of having the app. I can only use it to post on one social site and even then, as I said earlier, I have to re-save the media for it to be used on Planoly otherwise the app will freeze.","authorHash":"bcd6b8bb146144facd5c92262939d387","rating":1,"offTopic":false},{"id":"c14ef5fd-8149-4642-8e90-de1b6ae2d0a1","excerpt":"Planoly: Social Media Planner — Doesn’t automatically schedule posts — There are a few serious annoyances using this app - 1. Does not actually schedule your posts! You can set a reminder notification to post,  but you still have to manually do it. \n\n2. You’re only allowed to upload 10 media files at a time. And every ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.8079111,"occurredAt":"2021-10-10T16:53:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.62666667,"sentiment":-0.6666667,"confidence":0.49666667,"matchedPatterns":["manual_process","product:Planoly"],"statement":"You can set a reminder notification to post, but you still have to manually do it.","title":"Planoly: Social Media Planner — Doesn’t automatically schedule posts","body":"There are a few serious annoyances using this app - 1. Does not actually schedule your posts! You can set a reminder notification to post,  but you still have to manually do it. \n\n2. You’re only allowed to upload 10 media files at a time. And every time you upload a batch it freezes and you have to close and re-open the app. \n\nSpent a ton of time uploading content and arranging a draft feed. Not worth the money for sure","authorHash":"4bfaa9b7e497ca0a3393dfc75ee1f6b1","rating":2,"offTopic":false},{"id":"08c9036e-c788-4e9f-91e6-0e2699964b37","excerpt":"Planoly: Social Media Planner — UPDATE:: I have had issues with this app for months, I was just charged for another year, and I can't even use it. The \"contact support\" link gives me an error. DO NOT USE THIS APP! It used to be great, and now it's useless. This app has made my life so much simpler! I only have to figur","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":0.5773255,"occurredAt":"2023-06-06T18:42:33.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.23157895,"sentiment":-0.57894737,"confidence":0.4687686,"matchedPatterns":["product:Planoly"],"statement":"I just wish the auto-post option didn't glitch as much as it does!","title":"Planoly: Social Media Planner","body":"UPDATE:: I have had issues with this app for months, I was just charged for another year, and I can't even use it. The \"contact support\" link gives me an error. DO NOT USE THIS APP! It used to be great, and now it's useless. This app has made my life so much simpler! I only have to figure out what to post one day a week instead of every day! I just wish the auto-post option didn't glitch as much as it does! Cause it's a pain to get it working right again when it stops!","authorHash":"1abd66d9a3751e9774be0af50ac5f7e7","rating":1,"offTopic":false},{"id":"b977b98a-7112-4f03-b095-58f8b9a477c6","excerpt":"Planoly: Social Media Planner — App is useless — Do NOT purchase this app. They know there’s a problem, how could they not after this many poor reviews. The app won’t connect to instagram, review after review. I think the problem is obvious.. the app isn’t working. Years ago it did, wonder what changed..","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"pain","weight":0.78819335,"occurredAt":"2023-11-28T04:03:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.41266668,"matchedPatterns":["terrible","product:Planoly"],"statement":"Planoly: Social Media Planner — App is useless.","title":"Planoly: Social Media Planner — App is useless","body":"Do NOT purchase this app. They know there’s a problem, how could they not after this many poor reviews. The app won’t connect to instagram, review after review. I think the problem is obvious.. the app isn’t working. Years ago it did, wonder what changed..","authorHash":"bbb0c6e6c520556b61a3d6c3787a4822","rating":1,"offTopic":false},{"id":"ad3cb3a1-9188-4990-8316-701e6b7b0b8d","excerpt":"Planoly: Social Media Planner — Cover photos are a mess — Starting using this app last month and unfortunately it cannot properly load your instagram cover photos correctly. On desktop there’s an option to change your cover photo, but it crashes whenever you click it. Super disappointing. I hope they fix this asap","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.7762309,"occurredAt":"2026-02-16T14:15:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.76,"sentiment":-1,"confidence":0.44104028,"matchedPatterns":["urgent","product:Planoly"],"statement":"I hope they fix this asap","title":"Planoly: Social Media Planner — Cover photos are a mess","body":"Starting using this app last month and unfortunately it cannot properly load your instagram cover photos correctly. On desktop there’s an option to change your cover photo, but it crashes whenever you click it. Super disappointing. I hope they fix this asap","authorHash":"b64aa9d9bbe07b4af703af378564894f","rating":3,"offTopic":true},{"id":"e98ade09-1a89-46b7-9f15-a475d537ef23","excerpt":"Planoly: Social Media Planner — This app freezes constantly! Working on my phone trying to get things organized when I have to stop working because the app freezes up and becomes unusable. I also just realized any media I upload from my phone can't be accessed on the desktop version. Dissapointed. Update: user support ","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":0.5524609,"occurredAt":"2019-03-15T17:20:19.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.25882354,"sentiment":-0.64705884,"confidence":0.43887082,"matchedPatterns":["product:Planoly"],"statement":"Working on my phone trying to get things organized when I have to stop working because the app freezes up and becomes unusable.","title":"Planoly: Social Media Planner","body":"This app freezes constantly! Working on my phone trying to get things organized when I have to stop working because the app freezes up and becomes unusable. I also just realized any media I upload from my phone can't be accessed on the desktop version. Dissapointed. Update: user support is condescending and not helpful at all. had to erase my account and all the content to start over again.","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":1,"offTopic":false},{"id":"923544f5-a2ab-4fc6-8160-f6807992ba73","excerpt":"Planoly: Social Media Planner — Fails to upload around 70% of the time — I wanted to like this app as it’s SO intuitive and user-friendly, but it fails to upload more often than it does.\nI tend to schedule about 1.5 months worth of daily IG reels at a time, but then go into the app every 3-4 days to check up on it and ","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.7681778,"occurredAt":"2023-11-23T20:20:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.5466667,"sentiment":-0.46666667,"confidence":0.49666667,"matchedPatterns":["manual_process","product:Planoly"],"statement":"I have to then do it manually which defeats the object.","title":"Planoly: Social Media Planner — Fails to upload around 70% of the time","body":"I wanted to like this app as it’s SO intuitive and user-friendly, but it fails to upload more often than it does.\nI tend to schedule about 1.5 months worth of daily IG reels at a time, but then go into the app every 3-4 days to check up on it and see red ‘S’s on almost every upload only to realise I’ve not then uploaded for almost a week!\nI have to then do it manually which defeats the object.\nIt also doesn’t schedule to fb posts - the videos are too long, or won’t do it, so i have to repeat the same scheduling process in fb separately - doubling the workload.\n\nI stuck with them for a year, but it’s just gotten worse and worse.\nTrialing other apps now…","authorHash":"8b9353b367ec6802bd2c80f78f67e8d7","rating":2,"offTopic":false},{"id":"b4a0734f-9cc4-4e24-b5b3-e54fc2f3378a","excerpt":"Planoly: Social Media Planner — Nope — Planoly must be spending a ton of money of affiliate marketing, because to not be able to even post carousels when the same instagram influencers who market this app also tell you to post carousels, seems completely pointless. It’s rare to post 1 photo simple content so this app r","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.7599,"occurredAt":"2021-11-06T17:08:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.53,"sentiment":-0.2,"confidence":0.49666667,"matchedPatterns":["waste_of_time","product:Planoly"],"statement":"No matter if it’s Instagram’s rules but it’s a waste of my time to find out the app is not useful l.","title":"Planoly: Social Media Planner — Nope","body":"Planoly must be spending a ton of money of affiliate marketing, because to not be able to even post carousels when the same instagram influencers who market this app also tell you to post carousels, seems completely pointless. It’s rare to post 1 photo simple content so this app really does nothing for me. If someone had a meme page this app would be great, but for those who posts content, theres no way the app will upload multiple photos. Instead planoly downloads the photos you already have downloaded to your phone in the first place. Guys be sure to mention that you cant perform the most basic functions. No matter if it’s Instagram’s rules but it’s a waste of my time to find out the app is not useful l. Not fair to me, so just be transparent about what your app can do.","authorHash":"a916a43bf930726589d9c508064d3eed","rating":2,"offTopic":true},{"id":"e8fab693-a5dc-430c-91dc-8856b5b2fc86","excerpt":"Planoly: Social Media Planner — Was awesome, don’t bother — I loved Planoly but now I can’t even open my account, it keeps saying “bad credentials” when I put my password in, even tho I’ve reset it (why I had to reset it in the first place I don’t know) it sends me to my Facebook link but then goes nowhere. Honestly, a","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.7536578,"occurredAt":"2022-10-12T16:44:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"problem_report","painScore":0.4597561,"sentiment":-0.024390243,"confidence":0.51629025,"matchedPatterns":["waste_of_time","product:Planoly"],"statement":"Honestly, a nightmare and waste of time.","title":"Planoly: Social Media Planner — Was awesome, don’t bother","body":"I loved Planoly but now I can’t even open my account, it keeps saying “bad credentials” when I put my password in, even tho I’ve reset it (why I had to reset it in the first place I don’t know) it sends me to my Facebook link but then goes nowhere. Honestly, a nightmare and waste of time. Supposed to be saving me time but drives me mad. Found a different app that altho isn’t as good, AT LEAST IT WORKS AND SAVES TIME! I now hate it but wish it could be fixed because I loved it before!","authorHash":"5ff7e621ed94ba1627055bc6caa09cd4","rating":1,"offTopic":true},{"id":"da175246-8190-414f-ad54-c766bbea2ef5","excerpt":"Planoly: Social Media Planner — Planoly is a cute little app but that's as far as I can say positive about it. I had issues from the very start, it would not link to my facebook after 5 tries and it would unlink too when it did connect. 1 out of 3 scheduled posts actually made it to my instagram. One scheduled post jus","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"pain","weight":0.5061899,"occurredAt":"2019-03-19T15:36:59.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.3996236,"matchedPatterns":["product:Planoly"],"statement":"One scheduled post just disappeared into oblivion after 'supposedly' posting to instagram.","title":"Planoly: Social Media Planner","body":"Planoly is a cute little app but that's as far as I can say positive about it. I had issues from the very start, it would not link to my facebook after 5 tries and it would unlink too when it did connect. 1 out of 3 scheduled posts actually made it to my instagram. One scheduled post just disappeared into oblivion after 'supposedly' posting to instagram. I'm gonna keep shopping for other compatable apps","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":1,"offTopic":false},{"id":"1fd13048-7423-4f09-bccc-58bd08818f71","excerpt":"Planoly: Social Media Planner — Could Be Great - But Isn’t — The number of issues I’ve had with this app are so infuriating. Not syncing with my account so I can’t even see my grid. Logging me out when I eventually do get it synced up. NOT worth the money but now I’ve subscribed and have until September to maybe get pa","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.7450695,"occurredAt":"2025-01-03T17:11:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.6514286,"sentiment":-0.42857143,"confidence":0.45116666,"matchedPatterns":["frustrating","product:Planoly"],"statement":"The number of issues I’ve had with this app are so infuriating.","title":"Planoly: Social Media Planner — Could Be Great - But Isn’t","body":"The number of issues I’ve had with this app are so infuriating. Not syncing with my account so I can’t even see my grid. Logging me out when I eventually do get it synced up. NOT worth the money but now I’ve subscribed and have until September to maybe get past the glitches for $80. Boo.","authorHash":"a7a896d9fd1bb3447cd83dcca3a32daa","rating":2,"offTopic":false},{"id":"f3ef23ff-80da-4994-ba9e-c405785cd9d4","excerpt":"Planoly: Social Media Planner — Far too much hassle — I was recommended this app as Meta seem to have broken Creator Studio (which used to do everything I needed it to, but it is now worse than useless). I initially liked the way you could see how your grid looks, but I very rapidly got fed up with it constantly throwi","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.72513336,"occurredAt":"2022-08-23T17:22:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"recommendation_request","painScore":0.46,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["recommend","product:Planoly"],"statement":"I was recommended this app as Meta seem to have broken Creator Studio (which used to do everything I needed it to, but it is now worse than useless).","title":"Planoly: Social Media Planner — Far too much hassle","body":"I was recommended this app as Meta seem to have broken Creator Studio (which used to do everything I needed it to, but it is now worse than useless). I initially liked the way you could see how your grid looks, but I very rapidly got fed up with it constantly throwing up issues and the very severe limitations of the free version. Not the solution for me.","authorHash":"8b9f3eafc1b157649f0fb4e60c9dea80","rating":1,"offTopic":false},{"id":"b04092e6-0f98-46ac-8571-a9085bc50c1a","excerpt":"Planoly: Social Media Planner — Sometimes it doesn't actually post at the scheduled time. When you upload a carousel of photos for a post it distorts them. Can't figure out how to do the stories to save my life...I even download the OTHER app it says required, but I keep getting an error message. The stats aren't accur","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"request","weight":0.45034987,"occurredAt":"2020-07-21T17:34:31.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0,"sentiment":0.16666667,"confidence":0.45034987,"matchedPatterns":["product:Planoly"],"statement":"Can't figure out how to do the stories to save my life...I even download the OTHER app it says required, but I keep getting an error message.","title":"Planoly: Social Media Planner","body":"Sometimes it doesn't actually post at the scheduled time. When you upload a carousel of photos for a post it distorts them. Can't figure out how to do the stories to save my life...I even download the OTHER app it says required, but I keep getting an error message. The stats aren't accurate at all (or at least not updated regularly) The good things are you are able to lay out your intended post & can see the format & the storing of hashtag groupings is nice. Just not worth what I'm paying for","authorHash":"8572c97d490ae060c7d837db15a1ca23","rating":2,"offTopic":false},{"id":"af0ca735-e55f-414d-a602-1330d0305554","excerpt":"Planoly: Social Media Planner — Almost perfect — The app is great but really needs to be optimised with Reels in mind. As instagram is changing I’m posting more and more Reels, it’s frustrating you can’t see your feed with the Reels you’ve posted and it makes it harder to plan the layout. Also I tend to have to crop th","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.66772664,"occurredAt":"2021-11-03T11:52:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"problem_report","painScore":0.48,"sentiment":0.2857143,"confidence":0.45116666,"matchedPatterns":["frustrating","product:Planoly"],"statement":"As instagram is changing I’m posting more and more Reels, it’s frustrating you can’t see your feed with the Reels you’ve posted and it makes it harder to plan the layout.","title":"Planoly: Social Media Planner — Almost perfect","body":"The app is great but really needs to be optimised with Reels in mind. As instagram is changing I’m posting more and more Reels, it’s frustrating you can’t see your feed with the Reels you’ve posted and it makes it harder to plan the layout. Also I tend to have to crop the image twice for it to work.","authorHash":"2f30b10c4de21969e62c4d5ebad6d628","rating":3,"offTopic":true},{"id":"c5f645b7-0238-47de-9940-b1715a30abc8","excerpt":"Planoly: Social Media Planner — Too many bugs — We tried Planoly for three years with our business. Each year we clung on hoping the glitches, constant logging out, changing of passwords, mixed feeds, missing photos etc. would improve. But they never got better. Hopefully they work to improve this for a more seamless e","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.6525212,"occurredAt":"2025-02-19T20:38:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"feature_request","painScore":0.4690909,"sentiment":-0.27272728,"confidence":0.44416666,"matchedPatterns":["missing_feature","product:Planoly"],"statement":"Each year we clung on hoping the glitches, constant logging out, changing of passwords, mixed feeds, missing photos etc.","title":"Planoly: Social Media Planner — Too many bugs","body":"We tried Planoly for three years with our business. Each year we clung on hoping the glitches, constant logging out, changing of passwords, mixed feeds, missing photos etc. would improve. But they never got better. Hopefully they work to improve this for a more seamless experience for others!","authorHash":"51fefc03ad76faafca6007597af9cb8c","rating":3,"offTopic":false},{"id":"59faa1cd-6aad-4a7e-9e18-d228ff94daef","excerpt":"Planoly: Social Media Planner — I’ve never been so disappointed — I have been using planoly for 5 years now , with 4 years of great success. In the last year the app has kept messing up , and at the moment it won’t auto post any of the posts I schedule . What’s the point of spending what my business spends in a month t","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"request","weight":0.61586666,"occurredAt":"2024-06-18T15:56:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"purchase_intent","painScore":0.24,"sentiment":1,"confidence":0.49666667,"matchedPatterns":["would_pay","product:Planoly"],"statement":"What’s the point of spending what my business spends in a month to not have the features I pay for .","title":"Planoly: Social Media Planner — I’ve never been so disappointed","body":"I have been using planoly for 5 years now , with 4 years of great success. In the last year the app has kept messing up , and at the moment it won’t auto post any of the posts I schedule . What’s the point of spending what my business spends in a month to not have the features I pay for . I’ve sent an inquiry with no response back. And as of lately any time I inquire about planoly mishaps it takes a week or more for a response . \nSadly I’m very unimpressed","authorHash":"618ce4de79a989269929f01f3f32581c","rating":1,"offTopic":false},{"id":"69b307af-2132-4456-99fb-802f208b20c1","excerpt":"Planoly: Social Media Planner — Honestly a 2 star is gracious. It's way more expensive for way less than other apps. I'm headed back to my previous app that was great, but I had heard great things about Planoly. However, it is constantly loading and then shuts down. My username can't be found half the time. It doesn't ","url":"https://play.google.com/store/apps/details?id=com.planoly.android&hl=en","role":"request","weight":0.43887082,"occurredAt":"2019-08-06T14:59:50.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Social media scheduling","intent":"other","painScore":0,"sentiment":0,"confidence":0.43887082,"matchedPatterns":["product:Planoly"],"statement":"It's way more expensive for way less than other apps.","title":"Planoly: Social Media Planner","body":"Honestly a 2 star is gracious. It's way more expensive for way less than other apps. I'm headed back to my previous app that was great, but I had heard great things about Planoly. However, it is constantly loading and then shuts down. My username can't be found half the time. It doesn't give me analytics EVER. It doesn't auto post, can't use my browser access and there are times it just says loading for an hour until it the app crashes. Save your money and get another app.","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":2,"offTopic":false},{"id":"da3b4e44-6b54-4250-8092-e3b020fc753e","excerpt":"Planoly: Social Media Planner — Good a first but now problematic — I loved planoly at first because de design is well made and it was working well, but now it bugs like crazy. It doesn't post so many of my content. I got to go post it manually... it's starting to be a huge pain and I am going to change soon.","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"request","weight":0.5659867,"occurredAt":"2023-01-05T15:53:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"problem_report","painScore":0.36,"sentiment":1,"confidence":0.41616666,"matchedPatterns":["manual_process","product:Planoly"],"statement":"I got to go post it manually...","title":"Planoly: Social Media Planner — Good a first but now problematic","body":"I loved planoly at first because de design is well made and it was working well, but now it bugs like crazy. It doesn't post so many of my content. I got to go post it manually... it's starting to be a huge pain and I am going to change soon.","authorHash":"c87813f76fcf775ef9902be652eaa11f","rating":3,"offTopic":false},{"id":"fa49fd06-5be6-4478-abfe-8aa84371d58e","excerpt":"Planoly: Social Media Planner — Billing concerns — App never seems to function properly when I want to cancel my subscription. It conveniently cannot complete my request despite multiple attempts in varying months.\nLimited usability. If you want basic plug-and-post function (no longer super effective for current social","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"pain","weight":0.5649,"occurredAt":"2023-11-06T03:27:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4035,"matchedPatterns":["product:Planoly"],"statement":"App never seems to function properly when I want to cancel my subscription.","title":"Planoly: Social Media Planner — Billing concerns","body":"App never seems to function properly when I want to cancel my subscription. It conveniently cannot complete my request despite multiple attempts in varying months.\nLimited usability. If you want basic plug-and-post function (no longer super effective for current social media success) this serves its function.","authorHash":"054208530b328d97aba3c18e7bf4c52c","rating":2,"offTopic":true},{"id":"b00bf23d-6a50-4ae6-aecb-2c4a8b3f9934","excerpt":"Planoly: Social Media Planner — System glitch — Planoly offers a great app in a lot of ways—- but litterally it logs you out creating the most frustrating TIME CONSUMING issues. Troubleshooting connectivity issues isn’t easy.","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.5598646,"occurredAt":"2025-02-14T14:14:20.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.63384616,"sentiment":-0.3846154,"confidence":0.34266666,"matchedPatterns":["frustrating","product:Planoly"],"statement":"Planoly offers a great app in a lot of ways—- but litterally it logs you out creating the most frustrating TIME CONSUMING issues.","title":"Planoly: Social Media Planner — System glitch","body":"Planoly offers a great app in a lot of ways—- but litterally it logs you out creating the most frustrating TIME CONSUMING issues. Troubleshooting connectivity issues isn’t easy.","authorHash":"f2ec827a611390ff3fd2292db690106d","rating":2,"offTopic":false},{"id":"a0338a9b-4a7e-48bd-a474-abc62542c1f7","excerpt":"Planoly: Social Media Planner — Terrible Experience — This app allowed me to upload and plan all my posts for the next year, around 30… and deleted them all then disconnected my instagram and swapped it for a new one I had just made that was completely unrelated my my MAIN account I was planned posts for. \n\nI connect m","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.5338901,"occurredAt":"2025-12-10T04:04:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.25454545,"sentiment":-0.6363636,"confidence":0.4255646,"matchedPatterns":["product:Planoly"],"statement":"Planoly: Social Media Planner — Terrible Experience.","title":"Planoly: Social Media Planner — Terrible Experience","body":"This app allowed me to upload and plan all my posts for the next year, around 30… and deleted them all then disconnected my instagram and swapped it for a new one I had just made that was completely unrelated my my MAIN account I was planned posts for. \n\nI connect my instagram to 100s of sites and apps with no issues, but no with Planoly, you can plan on not only wasting your time but not being able to do a simple account link I could do 15 years ago. \n\nYeah cool logo and rebrand… not.","authorHash":"f3716585ce8835603878545eb6717b41","rating":1,"offTopic":false},{"id":"e1a98e0f-aadb-4fb6-95dd-a52797ed3e0a","excerpt":"Planoly: Social Media Planner — Avoid at all costs — I’ve used this app for over 5 years. I’m a social media manager so I have 4 social media accounts on this app. They hadn’t made any updates for over 3 years, a lot of features were outdated. They just did a huge update and it lost all of my draft posts that I’ve put ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-08-07T17:31:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Terrible service, the reason I hadn’t switched services is because I had everything already uploaded into their system.","title":"Planoly: Social Media Planner — Avoid at all costs","body":"I’ve used this app for over 5 years. I’m a social media manager so I have 4 social media accounts on this app. They hadn’t made any updates for over 3 years, a lot of features were outdated. They just did a huge update and it lost all of my draft posts that I’ve put months of work into for all of my accounts. Even before this, anytime I had an issue with a glitch on their site or app, they take over 24 hours to get back to you, and never solve your issue. This has happened multiple times over the last few years. Terrible service, the reason I hadn’t switched services is because I had everything already uploaded into their system. I guess it will be easy to find another service now, since they deleted all my data and drafts in their horrible update. It’s also very expensive compared to other systems out there. Thanks for nothing Planoly!","authorHash":"a980df27d4b8cebacd150a5deabaad9a","rating":1,"offTopic":false},{"id":"bb8996c0-a104-49f2-b2e4-0ca5c5dbc43c","excerpt":"Planoly: Social Media Planner — Honestly, terrible. — I’ve used this app for years, always facing frustration with countless issues. The single benefit that made me keep it was the ability to visually plan multiple feeds within one app by using the drafts folders. It was extremely handy and made up for all of the other","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-08-06T23:17:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Planoly: Social Media Planner — Honestly, terrible..","title":"Planoly: Social Media Planner — Honestly, terrible.","body":"I’ve used this app for years, always facing frustration with countless issues. The single benefit that made me keep it was the ability to visually plan multiple feeds within one app by using the drafts folders. It was extremely handy and made up for all of the other shortcomings of the app. I’ve just had to update to the new version to continue using the app and the new interface not only wipes this entire option, but has essentially thrown away all of the ongoing feeds that I’ve been meticulously building for years. I now have to work out how to download all the media I’ve uploaded and spend hours, if not days, re-organising it by memory in another platform. I’m really disappointed and to be frank, shocked, that they would implement these changes without warning their users of the implications to their existing work.","authorHash":"68861e8cd0047c11af4c03becd814bd2","rating":1,"offTopic":false},{"id":"298ebe87-e550-45f6-8e95-c836008e5a75","excerpt":"Planoly: Social Media Planner — Not worth it — The app itself was wonderful when It worked. However half the time it refuses to post and if you choose to cancel you will charged no matter what. I have went into both my Apple account and my Planoly account and cancelled it. Both confirmed my account was cancelled and I ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-08-28T00:37:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Both confirmed my account was cancelled and I was still Charged for the plan.","title":"Planoly: Social Media Planner — Not worth it","body":"The app itself was wonderful when It worked. However half the time it refuses to post and if you choose to cancel you will charged no matter what. I have went into both my Apple account and my Planoly account and cancelled it. Both confirmed my account was cancelled and I was still\nCharged for the plan. I will not be using this app again as it has hit my bank account twice after cancellation. I would give zero stars if possible.","authorHash":"5c5b80fb63f226ac3650630ffb98c9ba","rating":1,"offTopic":false},{"id":"08edf7ec-2e11-443b-b504-0a082cdb658a","excerpt":"Planoly: Social Media Planner — Wow, bad — I stopped using this app for a long time because I kept having problems with it. I’m trying it again now and it’s… so bad. I don’t understand what’s going on. No matter what I do, I can’t just see my photo grid; it’s all mixed up with my video grid. I’m unable to just see my p","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-01-31T19:00:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Planoly: Social Media Planner — Wow, bad.","title":"Planoly: Social Media Planner — Wow, bad","body":"I stopped using this app for a long time because I kept having problems with it. I’m trying it again now and it’s… so bad. I don’t understand what’s going on. No matter what I do, I can’t just see my photo grid; it’s all mixed up with my video grid. I’m unable to just see my photos. I’ve looked everywhere, tried everything, looked at all the help pages… it simply will not show me my photo grid. Super unclear, super user unfriendly. Deleting it again.","authorHash":"4fbadeb05d75869c38e6e7f907c7b21b","rating":1,"offTopic":false},{"id":"0d622b2e-c750-45ab-aadd-fec8c16dc85f","excerpt":"Planoly: Social Media Planner — App Malfunction, poor customer service. — I’ve been using this app for 7 years now. There was a glitch with their new update and customer service gave instructions on how to “fix” the issue. What they asked me to do caused over 100 pre-planned posts to be deleted. I no longer have access","url":"https://apps.apple.com/ca/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2025-01-19T15:54:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"There was a glitch with their new update and customer service gave instructions on how to “fix” the issue.","title":"Planoly: Social Media Planner — App Malfunction, poor customer service.","body":"I’ve been using this app for 7 years now. There was a glitch with their new update and customer service gave instructions on how to “fix” the issue. What they asked me to do caused over 100 pre-planned posts to be deleted. I no longer have access to the photos and the countless hours I spent organizing these posts (captions, grid, timing, etc) were for nothing. I am at a total loss.","authorHash":"ff17d68c88c0b76dd34a869086d4b52a","rating":1,"offTopic":false},{"id":"816ddac9-119e-49b6-b7c2-298c6a88396b","excerpt":"Planoly: Social Media Planner — Complicated, long way round having things done!! — I was hoping to use this app to take the stress away having to post multiple posts and stories on insta and different platforms.\nUnfortunately app is not the friendliest/easiest setup to use. Every post has to be single-handedly added to","url":"https://apps.apple.com/gb/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-12-20T12:48:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"instead wasted a lot of time setting it up and uploading 6 posts to my social media and for all that you will also have to pay!!","title":"Planoly: Social Media Planner — Complicated, long way round having things done!!","body":"I was hoping to use this app to take the stress away having to post multiple posts and stories on insta and different platforms.\nUnfortunately app is not the friendliest/easiest setup to use. Every post has to be single-handedly added to various platforms with times set over and over again, captions, hashtags rewritten etc. Mistakes keep popping up. You can not create a post and simply send it to all platforms in one go as in copy/paste principle. You have to redo the same post for every single platform and account!!!. Can not add music to stories on insta, loads of either minuses.\nI really wanted to enjoy this app and hoped it will make my life easier.. instead wasted a lot of time setting it up and uploading 6 posts to my social media and for all that you will also have to pay!! I paid £15 which was supposed to be unlimited uploads and it only gave me 60!!! \nReally didn’t work out for me. Will look into subscribing to a different app to use in future.","authorHash":"c10a75e0e8f56375c6701cea687bb30c","rating":1,"offTopic":true},{"id":"488bb70b-594c-433f-a53d-b06deb84019a","excerpt":"Planoly: Social Media Planner — Worst App Ever — This app is constantly having issues. Whether it’s not loading all the posts that have been uploaded and only showing some until you scroll and it freezes, or just now showing anything you’ve done EVER! It’s also always constantly disconnecting my linked instagram accoun","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-11-14T02:44:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Planoly: Social Media Planner — Worst App Ever.","title":"Planoly: Social Media Planner — Worst App Ever","body":"This app is constantly having issues. Whether it’s not loading all the posts that have been uploaded and only showing some until you scroll and it freezes, or just now showing anything you’ve done EVER! It’s also always constantly disconnecting my linked instagram account and having me re-log in. This has been on going for A YEAR! I’ve gone to doing my feed planning by google docs and just setting reminders on my phone when to post. literally horrible app","authorHash":"700c0a04179a5802c2e979e8ec74000f","rating":1,"offTopic":false},{"id":"6f2aaff6-2c4c-48ca-9870-81dda433a553","excerpt":"Planoly: Social Media Planner — Not worth the headache — Ok seriously….. it was nearly impossible to set up on the website itself because glitches. The app let me schedule ONE POST and then decided it was going to unlink wouldn’t re-link with my Instagram. There’s zero point in having an app that doesn’t even do the BA","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-10-10T03:01:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"it was nearly impossible to set up on the website itself because glitches.","title":"Planoly: Social Media Planner — Not worth the headache","body":"Ok seriously….. it was nearly impossible to set up on the website itself because glitches. The app let me schedule ONE POST and then decided it was going to unlink wouldn’t re-link with my Instagram. There’s zero point in having an app that doesn’t even do the BASICS of what it’s supposed to do. It’s buggy. It’s impossible to actually utilize. And I’m SO SICK of logging in to my Instagram AND Facebook six or seven times just to schedule a stupid post. It’s not a time saver, and it definitely isn’t worth any amount of money for a subscription.\nEdited to add I was connected to high speed wifi.","authorHash":"3f30807c13c1faa7fc06de0c09721953","rating":1,"offTopic":false},{"id":"fe575efa-7984-4ba5-9998-d80a6b604765","excerpt":"Planoly: Social Media Planner — Awful. — I used it for a year with occasional issues. For the last 4 months it’s signed me out of my account, deleted saved posts within the app, and won’t let me sign in at all through FB or Instagram. It got me logged in to both and STILL wouldn’t sign me into Planoly to start using it","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-09-03T00:50:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"Planoly: Social Media Planner — Awful..","title":"Planoly: Social Media Planner — Awful.","body":"I used it for a year with occasional issues. For the last 4 months it’s signed me out of my account, deleted saved posts within the app, and won’t let me sign in at all through FB or Instagram. It got me logged in to both and STILL wouldn’t sign me into Planoly to start using it again. I’ve tried everything! Never coming back to this app again.\n\nSave your time and go elsewhere.","authorHash":"f6b1434255366898d8715ef62152e3d6","rating":1,"offTopic":false},{"id":"506e91ab-68a2-48ff-82c0-a1bb3c808dfe","excerpt":"Planoly: Social Media Planner — DONT DO IT! — The app does not work. They also make it impossible for you to unsubscribe once you figure out the app doesn’t work.","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.5319521,"occurredAt":"2025-02-27T02:29:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.28754166,"matchedPatterns":["doesnt_work","product:Planoly"],"statement":"The app does not work.","title":"Planoly: Social Media Planner — DONT DO IT!","body":"The app does not work. They also make it impossible for you to unsubscribe once you figure out the app doesn’t work.","authorHash":"be712273c85b306ea233629e4dc33020","rating":1,"offTopic":false},{"id":"4113edfc-1ee1-4edf-b53b-855e87b280d8","excerpt":"Planoly: Social Media Planner — Glitchy — It glitches everyday. The stats don’t work. I have to find workarounds to get basic things done (like adding to a carousel).","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.5209646,"occurredAt":"2025-12-10T15:19:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.79,"sentiment":-1,"confidence":0.29104167,"matchedPatterns":["workaround","product:Planoly"],"statement":"I have to find workarounds to get basic things done (like adding to a carousel).","title":"Planoly: Social Media Planner — Glitchy","body":"It glitches everyday. The stats don’t work. I have to find workarounds to get basic things done (like adding to a carousel).","authorHash":"582896c6fe8a200662db2598c9410cd8","rating":2,"offTopic":false},{"id":"992a98c0-3965-4b02-a0e5-76f9c76499ae","excerpt":"Planoly: Social Media Planner — Horrible issues “linking” to Instagram. — This app has been nothing but issues for us, constantly unlinking from Facebook and Instagram. I’ve paid for a full year and out of the 7 mos, I’ve been dealing with this, I’ve been able to successfully use this app a hand full of times. Works gr","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"request","weight":0.49666667,"occurredAt":"2021-10-15T11:45:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"praise","painScore":0,"sentiment":0,"confidence":0.49666667,"matchedPatterns":["praise","product:Planoly"],"statement":"Works great on desktop, but not on the phone which is crucial.","title":"Planoly: Social Media Planner — Horrible issues “linking” to Instagram.","body":"This app has been nothing but issues for us, constantly unlinking from Facebook and Instagram. I’ve paid for a full year and out of the 7 mos, I’ve been dealing with this, I’ve been able to successfully use this app a hand full of times. Works great on desktop, but not on the phone which is crucial.\n\nI don’t suggest using this app at all. The technology ain’t there yet. Save yourself some frustration...\n\nMaybe customer service would finally pay attention to us.","authorHash":"80f402153bf9412e45b89498b30e852d","rating":1,"offTopic":false},{"id":"d180c6ef-5bc4-469d-a244-320e11ef35c8","excerpt":"Planoly: Social Media Planner — They delete comments and your data even if you’re a paying customer — I’ve been a paying customer for a long time and I looooved the app. I used it for everything. They IG feed planner and I put hours of my life into it. They deleted everything in one day. Hours of my work. No help from ","url":"https://apps.apple.com/us/app/id1014568284?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-03-20T22:31:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:Planoly"],"statement":"They deleted everything in one day.","title":"Planoly: Social Media Planner — They delete comments and your data even if you’re a paying customer","body":"I’ve been a paying customer for a long time and I looooved the app. I used it for everything. They IG feed planner and I put hours of my life into it. They deleted everything in one day. Hours of my work. No help from customer service and they delete hundreds of comment on their social media pages. I’m going to use Scroll and Planoly instead","authorHash":"feec0368f0479e7a1685c60ff5d493b6","rating":1,"offTopic":false},{"id":"6d0633cf-f783-4fd6-8cc1-d146c4215b6e","excerpt":"Planoly: Social Media Planner — Breaks a LOT — The app breaks a lot. The app logs you out a lot. When you tap “fix now” to reconnect your IG account, nothing happens, nothing loads (I hope they’ve heatmapped this button for analytics). When things do load, load times are horrendous. There’s a lot they need to fix. Woul","url":"https://apps.apple.com/au/app/id1014568284?see-all=reviews","role":"pain","weight":0.4358917,"occurredAt":"2024-12-30T05:41:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Social media scheduling","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.344125,"matchedPatterns":["product:Planoly"],"statement":"When you tap “fix now” to reconnect your IG account, nothing happens, nothing loads (I hope they’ve heatmapped this button for analytics).","title":"Planoly: Social Media Planner — Breaks a LOT","body":"The app breaks a lot. The app logs you out a lot. When you tap “fix now” to reconnect your IG account, nothing happens, nothing loads (I hope they’ve heatmapped this button for analytics). When things do load, load times are horrendous. There’s a lot they need to fix. Would give it less than one star if I could.","authorHash":"92e542fee545dec7a6b549046774505a","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":61},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":9}],"total":70}}