{"data":{"items":[{"id":"66698be3-5044-46c0-85a3-e96a169db129","excerpt":"UPS — Worst app ever — This is the worst app ever.  I have spent an hour going round in circles with the live chat and the same with the live phone.  Zero stars.","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.30905,"occurredAt":"2026-07-03T15:31:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.22075,"matchedPatterns":["product:UPS"],"statement":"UPS — Worst app ever.","title":"UPS — Worst app ever","body":"This is the worst app ever.  I have spent an hour going round in circles with the live chat and the same with the live phone.  Zero stars.","authorHash":"55a7122be054fdfc7bf5a6d906c77afa","rating":1,"offTopic":false},{"id":"39649141-27ba-421e-8283-011bbd9f1c30","excerpt":"UPS — Shocking — Worst app ever never works as it should can’t reschedule pointless app don’t bother useless company also thieves!","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.200025,"occurredAt":"2026-11-02T02:00:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.142875,"matchedPatterns":["product:UPS"],"statement":"Worst app ever never works as it should can’t reschedule pointless app don’t bother useless company also thieves!","title":"UPS — Shocking","body":"Worst app ever never works as it should can’t reschedule pointless app don’t bother useless company also thieves!","authorHash":"28155794a5a1b104cc5f856147ff02e8","rating":1,"offTopic":false},{"id":"dab3266a-d706-47f1-9ce3-da04e8191199","excerpt":"UPS — Don’t use — Worst app on the App Store","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.16817501,"occurredAt":"2026-07-03T05:44:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.120125,"matchedPatterns":["product:UPS"],"statement":"Worst app on the App Store","title":"UPS — Don’t use","body":"Worst app on the App Store","authorHash":"e1017a2310922d18b0341899ae11d901","rating":1,"offTopic":false},{"id":"cbee3bf2-483a-4111-902c-20ff0ee6e248","excerpt":"UPS — Don’t Bother — This is probably the worst designed app I have ever encountered","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.143675,"occurredAt":"2026-09-24T04:09:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.102625,"matchedPatterns":["product:UPS"],"statement":"This is probably the worst designed app I have ever encountered","title":"UPS — Don’t Bother","body":"This is probably the worst designed app I have ever encountered","authorHash":"0b87a35f20dab8f2f71cdf5ff0b1a51c","rating":1,"offTopic":false},{"id":"d815c338-f079-4f2e-b713-09c155e0cd5f","excerpt":"UPS — Awful app — The worst app I’ve encountered","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.099575,"occurredAt":"2026-07-01T17:50:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.071125,"matchedPatterns":["product:UPS"],"statement":"UPS — Awful app.","title":"UPS — Awful app","body":"The worst app I’ve encountered","authorHash":"fbfe2d8dab8d8b0ccde7e610cc4bbf00","rating":1,"offTopic":false},{"id":"755327cf-93c1-4d7a-bd0d-8f03410937a8","excerpt":"UPS — Terrible app — Can’t log in, app sucks","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.094675004,"occurredAt":"2026-09-06T16:00:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.067625,"matchedPatterns":["solution:app"],"statement":"UPS — Terrible app.","title":"UPS — Terrible app","body":"Can’t log in, app sucks","authorHash":"a1fc58b0b7b265f0782eae1f377ddaa2","rating":1,"offTopic":false},{"id":"c086cda9-789d-4c38-ba9f-a7d73ff667ff","excerpt":"UPS — Awful — Worst app for post EVER","url":"https://apps.apple.com/gb/app/id336377331?see-all=reviews","role":"pain","weight":0.086100005,"occurredAt":"2026-10-28T20:55:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.0615,"matchedPatterns":["product:UPS"],"statement":"Worst app for post EVER","title":"UPS — Awful","body":"Worst app for post EVER","authorHash":"165d25831651490cdcb566fc2b8c1461","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7}],"total":7}}