{"data":{"items":[{"id":"daf0d17d-311e-499b-b6d2-130d03f122b5","excerpt":"LastPass Password Manager — Most annoying software ever used — I’ve had to reset my master password 3 times this month, the process is almost impossible, every time I get it working again it soon stops working when I login on my other devices. The recovery system is useless, doesn’t work. Lastpass has caused more stres","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":1.1622667,"occurredAt":"2021-08-07T06:34:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.895,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["terrible","frustrating","product:LastPass Password Manager"],"statement":"The recovery system is useless, doesn’t work.","title":"LastPass Password Manager — Most annoying software ever used","body":"I’ve had to reset my master password 3 times this month, the process is almost impossible, every time I get it working again it soon stops working when I login on my other devices. The recovery system is useless, doesn’t work. Lastpass has caused more stress and wasted time this month than any other software I’ve ever used. The only reason I now want to login is to cancel the subscription and never use it again. Stick with chrome or safari password managers.","authorHash":"200e047dbb78b767ee5f521922cdf44f","rating":1,"offTopic":false},{"id":"6c878495-5db8-4d29-a816-48f9e5916308","excerpt":"LastPass Password Manager — Annoying app lopping security so cannot fix issue — Yes it stores passwords and autofills but so do many others. Overall it’s one to avoid as the help is absolutely useless. You can’t get help to resolve account issues because you have to login but you can’t login because of their stupid pro","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":1.0714025,"occurredAt":"2026-03-12T11:46:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.74685186,"sentiment":-0.6296296,"confidence":0.61333334,"matchedPatterns":["terrible","frustrating","product:LastPass Password Manager"],"statement":"Overall it’s one to avoid as the help is absolutely useless.","title":"LastPass Password Manager — Annoying app lopping security so cannot fix issue","body":"Yes it stores passwords and autofills but so do many others. Overall it’s one to avoid as the help is absolutely useless. You can’t get help to resolve account issues because you have to login but you can’t login because of their stupid process. So stuck! And you cannot extract your own data to protect you when LastPass inevitably lock your account. Avoid at all costs there are plenty of of excellent alternatives out there.","authorHash":"3997625e4f1a829184f32b101773d5fd","rating":1,"offTopic":false},{"id":"aa31f81a-b47d-4609-8a45-cabb6dfc1796","excerpt":"LastPass Password Manager — Great when it works — I’ve been a long time subscriber to Last Pass and always valued the security and efficiency of the app. Recently I’ve had to change my email address and phone and it is not possible to get access anymore. There is no option in the support page to get assistance via emai","url":"https://apps.apple.com/au/app/id324613447?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-03-01T00:18:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0,"sentiment":0.5,"confidence":0.38,"matchedPatterns":["product:LastPass Password Manager"],"statement":"I will now have to cancel my subscription and use an alternative product.","title":"LastPass Password Manager — Great when it works","body":"I’ve been a long time subscriber to Last Pass and always valued the security and efficiency of the app. Recently I’ve had to change my email address and phone and it is not possible to get access anymore. There is no option in the support page to get assistance via email or phone without logging in which it won’t let me do from a new device without the old email address. \nI will now have to cancel my subscription and use an alternative product.","authorHash":"58c0f02092a90c4e6b383c2adfccc22f","rating":2,"offTopic":false},{"id":"881620b8-cff5-4c39-ad8c-ecc6e483d926","excerpt":"LastPass Password Manager — They make it difficult for you to recover your password. — If you try to get help with resetting your password they won’t help you because you can’t login. There are better options. Don’t waste your time.","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.3095,"occurredAt":"2026-08-04T03:59:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.232125,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Don’t waste your time.","title":"LastPass Password Manager — They make it difficult for you to recover your password.","body":"If you try to get help with resetting your password they won’t help you because you can’t login. There are better options. Don’t waste your time.","authorHash":"2650ef1be5812aab6d0f018822448339","rating":1,"offTopic":false},{"id":"7244db0a-488d-4b28-a788-39acc26dee18","excerpt":"LastPass Password Manager — Make sure you set up recover — Very hard to get support. After 6 years I had to wipe my account as they didn’t enforce recovery set up. Responses were slow and some times unsupportive. Probably won’t renew","url":"https://apps.apple.com/au/app/id324613447?see-all=reviews","role":"pain","weight":0.2796,"occurredAt":"2026-04-06T05:38:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.233,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Responses were slow and some times unsupportive.","title":"LastPass Password Manager — Make sure you set up recover","body":"Very hard to get support. After 6 years I had to wipe my account as they didn’t enforce recovery set up. Responses were slow and some times unsupportive. Probably won’t renew","authorHash":"b7859ebe87cd070177e07979aaf4af35","rating":1,"offTopic":false},{"id":"045ea6e0-3c81-47f3-ae94-a0ca2c1af3bd","excerpt":"LastPass Password Manager — Cannot Renew Account — The LastPass support sucks.  I’m going to a different provider.","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.17920001,"occurredAt":"2026-09-08T01:51:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.128,"matchedPatterns":["product:LastPass Password Manager"],"statement":"The LastPass support sucks.","title":"LastPass Password Manager — Cannot Renew Account","body":"The LastPass support sucks.  I’m going to a different provider.","authorHash":"4e0661af2d3383b9c1f56cd9b841f20f","rating":1,"offTopic":false},{"id":"2f7cb9da-f74e-4da7-babc-b5af2a73a0b8","excerpt":"LastPass Password Manager — Avoid — Unable to recover account horrible support","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.136325,"occurredAt":"2025-05-26T20:19:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.097375,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Unable to recover account horrible support","title":"LastPass Password Manager — Avoid","body":"Unable to recover account horrible support","authorHash":"86ac5e3aa897b57dda0d4b21b340803c","rating":1,"offTopic":false},{"id":"3f50b57c-0b70-412a-86d4-43c93587e058","excerpt":"LastPass Password Manager — No support available — Unable to access my PAID account","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.1221,"occurredAt":"2026-09-12T16:50:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.10175,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Unable to access my PAID account","title":"LastPass Password Manager — No support available","body":"Unable to access my PAID account","authorHash":"cd53da0da104fd39257653c22fdc3200","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":8}],"total":8}}