{"data":{"items":[{"id":"4e70457f-0489-46d0-a0e7-0f2e07fc4c35","excerpt":"TurboTax: File Your Tax Return — Not good anymore — I have used TurboTax for over 15 years. This year was such a disappointment! I would think that with AI development TurboTax would get better. I was wrong. But what frustrates me the most is lack of support. Despite that I payed for an expensive version, I got 0 suppo","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":1.0253903,"occurredAt":"2026-03-19T02:39:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"feature_request","painScore":0.62,"sentiment":-0.5,"confidence":0.6329569,"matchedPatterns":["frustrating","missing_feature","product:TurboTax"],"statement":"But what frustrates me the most is lack of support.","title":"TurboTax: File Your Tax Return — Not good anymore","body":"I have used TurboTax for over 15 years. This year was such a disappointment! I would think that with AI development TurboTax would get better. I was wrong. But what frustrates me the most is lack of support. Despite that I payed for an expensive version, I got 0 support. People are not knowledgeable! ChatGPT had better answers. When I requested to talk to CPA or lead I was told they are busy and not available! I payed for this service! Don’t use it!. They charge a lot, payed over $300. Just crazy how bad they got! Please avoid. They literally have people who know nothing about!so frustrating!.","authorHash":"1b334fd606cdcae7f8b1eb5daa471eeb","rating":1,"offTopic":false},{"id":"af637820-7418-47b7-ac9e-a204836b81d7","excerpt":"TurboTax: File Your Tax Return — TurboTax is slowly becoming more and more like bad click-bait with all their internal ads and constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra \"let's try to improve your return\" they've become their own worst enemy. I now","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":1.2157333,"occurredAt":"2026-02-14T08:44:18.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.64666665,"matchedPatterns":["frustrating","product:TurboTax"],"statement":"Annoying, Tedious, Expensive.","title":"TurboTax: File Your Tax Return","body":"TurboTax is slowly becoming more and more like bad click-bait with all their internal ads and constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra \"let's try to improve your return\" they've become their own worst enemy. I now have to pay ($30+) to file, get charged for direct deposit (I dont care if its early I just don't want it to get lost in the mail), and it takes min 1hr now. Annoying, Tedious, Expensive.","authorHash":"4f5bd1b53d21343328e73ba31c24f2b6","rating":3,"offTopic":false},{"id":"91462da3-8d7e-4c8f-a740-4e2c92e13fcf","excerpt":"TurboTax: File Your Tax Return — Overpriced — At this point, TurboTax has absolutely no reason to be charging the amount of money that they do. I paid 160$ this year when I could have done my taxes for free on FreetaxUSA. I’ve used TurboTax for 6 years but this will be my last time EVER. Super frustrating","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pricing","weight":0.9967917,"occurredAt":"2026-03-12T08:44:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"pricing_complaint","painScore":0.88,"sentiment":-1,"confidence":0.53020835,"matchedPatterns":["frustrating","too_expensive","product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Overpriced.","title":"TurboTax: File Your Tax Return — Overpriced","body":"At this point, TurboTax has absolutely no reason to be charging the amount of money that they do. I paid 160$ this year when I could have done my taxes for free on FreetaxUSA. I’ve used TurboTax for 6 years but this will be my last time EVER. Super frustrating","authorHash":"11152335c592244fc460d2b08467a13f","rating":1,"offTopic":false},{"id":"b7a85e24-babc-4bf4-b41d-dc61b1d2f070","excerpt":"TurboTax: File Your Tax Return — Unbelievably Terrible Experience — I’ve been filing my own taxes through Turbo Tax for several years. It’s simple and straightforward. I do not have complicated tax situations. \n\nThis year I decided to try using live expert. I’ve gone over my information with two different “experts” and","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.8869882,"occurredAt":"2026-03-15T14:46:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.78588235,"sentiment":-0.7647059,"confidence":0.49666667,"matchedPatterns":["frustrating","product:TurboTax"],"statement":"This had been the most infuriating experience!","title":"TurboTax: File Your Tax Return — Unbelievably Terrible Experience","body":"I’ve been filing my own taxes through Turbo Tax for several years. It’s simple and straightforward. I do not have complicated tax situations. \n\nThis year I decided to try using live expert. I’ve gone over my information with two different “experts” and just received a message from a third person to go over it yet again. Apparently, my return had been pawned off for a third time with no explanation! This had been the most infuriating experience!","authorHash":"4e11de4bcb07810c134dbc3e42b5121f","rating":1,"offTopic":false},{"id":"8bf046c3-dd2d-4862-8cea-fc49417a4a7d","excerpt":"TurboTax: File Your Tax Return — interface is weird and hard to use. I had to make a call to figure out how to check the chat after my return was rejected. I tried to pay using my refund (which is an extra 40 dollars for some reason) and it wouldn't let me. I ended up having to come out of pocket 200 dollars instead an","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":1.0208737,"occurredAt":"2026-04-14T12:50:14.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.5430179,"matchedPatterns":["frustrating","product:TurboTax"],"statement":"Superrrr difficult and frustrating to use.","title":"TurboTax: File Your Tax Return","body":"interface is weird and hard to use. I had to make a call to figure out how to check the chat after my return was rejected. I tried to pay using my refund (which is an extra 40 dollars for some reason) and it wouldn't let me. I ended up having to come out of pocket 200 dollars instead and finally my return was accepted. Superrrr difficult and frustrating to use.","authorHash":"162e4496057fb64dcd8f9a1526a11669","rating":1,"offTopic":false},{"id":"a80ba557-02e9-46f5-b62e-d3e7c58e5bfd","excerpt":"TurboTax: File Your Tax Return — This App changed — From 2018-2026 2018 easy free of charge. This year it was complicated even tho I had the right tax form to file for free TurboTax I went over it multiple times and it would not let me file for free. They charged me $168 turns out I’ve been missing out on money from wh","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.8679733,"occurredAt":"2026-03-18T12:34:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.49316666,"matchedPatterns":["missing_feature","product:TurboTax"],"statement":"They charged me $168 turns out I’ve been missing out on money from what they said I should get back.","title":"TurboTax: File Your Tax Return — This App changed","body":"From 2018-2026 2018 easy free of charge. This year it was complicated even tho I had the right tax form to file for free TurboTax I went over it multiple times and it would not let me file for free. They charged me $168 turns out I’ve been missing out on money from what they said I should get back. Just do your own taxes and send it to the irs","authorHash":"6a5ec806466908355f9dfdea4ba4d463","rating":1,"offTopic":false},{"id":"73af5619-7e21-44fc-b3ca-dea36c7fc496","excerpt":"TurboTax: File Your Tax Return — Expensive and unhelpful — For a software that is supposed to detect what software works best for users I was overcharged and then lied to about receiving a refund. The software should have realized that I didn’t utilize what was added and removed the product, but instead I was charged a","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.83619255,"occurredAt":"2026-02-20T22:56:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"feature_request","painScore":0.5843902,"sentiment":-0.5609756,"confidence":0.5277693,"matchedPatterns":["missing_feature","product:TurboTax"],"statement":"I previously have used the software and received good refunds some years and mediocre refunds other years, but after my most recent experience and the lack of support I received.","title":"TurboTax: File Your Tax Return — Expensive and unhelpful","body":"For a software that is supposed to detect what software works best for users I was overcharged and then lied to about receiving a refund. The software should have realized that I didn’t utilize what was added and removed the product, but instead I was charged and their customer service was so poor no one stood by and honored that I should have received a refund. I previously have used the software and received good refunds some years and mediocre refunds other years, but after my most recent experience and the lack of support I received. I will NEVER use turbo tax again when there are other softwares that offer better support and maximum refunds.","authorHash":"12629092fe566d655968c8d8ed4a3a0c","rating":1,"offTopic":false},{"id":"5ebcdff9-fa0c-413f-98e8-d4a7db3264ce","excerpt":"TurboTax: File Your Tax Return — Can't even accept its own sample values for some fields when I was trying to troubleshoot my issue with input errors. Also, this year they randomly decided that my taxes now require an extra $75 fee when they've been the same each year. Please do yourself a favor and use another tax ser","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.9013642,"occurredAt":"2026-04-08T19:40:39.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.5833333,"sentiment":-0.33333334,"confidence":0.56928265,"matchedPatterns":["waste_of_time","product:TurboTax"],"statement":"Please do yourself a favor and use another tax service instead of wasting time with TurboTax only for them to tell you last minute you have to pay an extra fee because they felt like it.","title":"TurboTax: File Your Tax Return","body":"Can't even accept its own sample values for some fields when I was trying to troubleshoot my issue with input errors. Also, this year they randomly decided that my taxes now require an extra $75 fee when they've been the same each year. Please do yourself a favor and use another tax service instead of wasting time with TurboTax only for them to tell you last minute you have to pay an extra fee because they felt like it.","authorHash":"b26f8db1cd2a603fa07562c68264fcaa","rating":1,"offTopic":false},{"id":"45633692-2612-4405-85f6-d59b3de334ab","excerpt":"TurboTax: File Your Tax Return — Will not use anymore. — I’ve been doing my taxes with them for years but I will no longer do so after this year. I had no choice but to pay instead of filing for free and now I notice they have took most of my tax return due to “fees” very disappointing…. I pay my taxes I want my money ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.7002525,"occurredAt":"2026-02-23T15:10:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"purchase_intent","painScore":0.50666666,"sentiment":-0.6666667,"confidence":0.46476933,"matchedPatterns":["would_pay","product:TurboTax"],"statement":"I pay my taxes I want my money back.","title":"TurboTax: File Your Tax Return — Will not use anymore.","body":"I’ve been doing my taxes with them for years but I will no longer do so after this year. I had no choice but to pay instead of filing for free and now I notice they have took most of my tax return due to “fees” very disappointing…. I pay my taxes I want my money back. SMH","authorHash":"6976d49efe81a3375d01f65a727f8f98","rating":1,"offTopic":false},{"id":"bdb05b77-2160-4c0f-b279-15a9278dd268","excerpt":"TurboTax: File Your Tax Return — Misleading — I’ve used turbo tax for several years now for my tax needs, in the past it’s been completely free, hence the reason I use it, as I don’t make a lot of money. This year somehow they ended up charging me $168 dollars to use their services. If I wanted to pay a fee I would go ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.57554376,"occurredAt":"2026-02-15T02:09:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.41110268,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Misleading.","title":"TurboTax: File Your Tax Return — Misleading","body":"I’ve used turbo tax for several years now for my tax needs, in the past it’s been completely free, hence the reason I use it, as I don’t make a lot of money. This year somehow they ended up charging me $168 dollars to use their services. If I wanted to pay a fee I would go to a tax firm. I guess after all of these years using turbo tax it has finally come to an end, and I will definitely seek other options.","authorHash":"d7b44f377288765cb690602bbe8a3cf3","rating":1,"offTopic":false},{"id":"03d5777a-c9bf-4522-a0ee-13ffa86776f5","excerpt":"TurboTax: File Your Tax Return — Not worth the money. The flow is disorganized and explanations create more doubts than clarity. Impressed me more like a friendly phishing app. Without cross checking with AI and IRS pubs, I would not have been able to complete the taxes accurately. Last year, I used the desktop version","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.8764936,"occurredAt":"2026-04-16T08:45:35.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.56,"sentiment":-0.5,"confidence":0.56185484,"matchedPatterns":["manual_process","product:TurboTax"],"statement":"Can't compare to other programs because I haven't used them but I know that I'd have completed the forms faster if I had done them by hand.","title":"TurboTax: File Your Tax Return","body":"Not worth the money. The flow is disorganized and explanations create more doubts than clarity. Impressed me more like a friendly phishing app. Without cross checking with AI and IRS pubs, I would not have been able to complete the taxes accurately. Last year, I used the desktop version and that was less confusing than the app so maybe it is an app issue. Can't compare to other programs because I haven't used them but I know that I'd have completed the forms faster if I had done them by hand.","authorHash":"d3c45b4f26711086fa564584e81220b0","rating":1,"offTopic":false},{"id":"39a9cf8a-2b55-42af-bcde-71a6796829e4","excerpt":"TurboTax: File Your Tax Return — Scam — The “file for free any tax situation” promotion is a complete lie and when you call support they say they know nothing about it. File anywhere else, glitchy stupid app with unhelpful customer support and completely misleading advertisements. Additionally, I was finally promised a","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.53569376,"occurredAt":"2026-02-10T15:15:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.34049585,"sentiment":-0.8512397,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Scam.","title":"TurboTax: File Your Tax Return — Scam","body":"The “file for free any tax situation” promotion is a complete lie and when you call support they say they know nothing about it. File anywhere else, glitchy stupid app with unhelpful customer support and completely misleading advertisements. Additionally, I was finally promised a refund by a manager and never got it and my refund requests get ignored and I get hung up on after waiting hours on hold.","authorHash":"614540f318d1e5f6f0bfad8b44bbae8f","rating":1,"offTopic":false},{"id":"49c2086e-e5ea-4da6-85d4-ef7ff5d28302","excerpt":"TurboTax: File Your Tax Return — Scammy — Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers. I’d give no stars if I could. They charged me for a tax expert for a tax year I didn’t need and when they couldn’t get the payment they auto drafted from my savings account and now I","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-05-30T03:49:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers.","title":"TurboTax: File Your Tax Return — Scammy","body":"Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers. I’d give no stars if I could. They charged me for a tax expert for a tax year I didn’t need and when they couldn’t get the payment they auto drafted from my savings account and now I am short for my rent money!! LITERALLY GO ANYWHERE ELSE. I’ll never use this service again. And can’t even reach support to complain.","authorHash":"cda41b7754ee3324d5bb10bee41d40e7","rating":1,"offTopic":false},{"id":"d18f681d-f9be-4894-8f4e-ae79278d8348","excerpt":"TurboTax: File Your Tax Return — Terrible, terrible, terrible! Every moment while you attempt to do the annual tax return, turbo tax wants to upsell you when they are already charging you to do your own taxes. \"Ah yes, thank you turbo tax!! I really need that $150 upgrade for no reason. Thanks for telling me 5 times in","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.64429504,"occurredAt":"2026-04-12T16:31:28.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.46021074,"matchedPatterns":["product:TurboTax"],"statement":"Terrible, terrible, terrible!","title":"TurboTax: File Your Tax Return","body":"Terrible, terrible, terrible! Every moment while you attempt to do the annual tax return, turbo tax wants to upsell you when they are already charging you to do your own taxes. \"Ah yes, thank you turbo tax!! I really need that $150 upgrade for no reason. Thanks for telling me 5 times in 10 minutes and auto selecting it so that I have to go down and select no\". It's so dishonest of a way to provide a service. I did use turbo tax to put in my info, but did not use it to file.","authorHash":"dcb61113131601be03c6994cc7bc137f","rating":1,"offTopic":false},{"id":"77c7622e-1048-4ba4-afb6-d40436785b2a","excerpt":"TurboTax: File Your Tax Return — Gone down hill — At this point, I would rather take my time out of my day to go to a bank to go have a bank teller do my taxes for me for free by the way, not like TurboTax says it’s gonna be free but then takes $80 out for using the app and then it took $40 out of my return For ALSO us","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-05-16T14:35:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"truly a scam and it doesn’t make it easier it makes things harder ID LIKE MY MONEY BACK TURBO TAX","title":"TurboTax: File Your Tax Return — Gone down hill","body":"At this point, I would rather take my time out of my day to go to a bank to go have a bank teller do my taxes for me for free by the way, not like TurboTax says it’s gonna be free but then takes $80 out for using the app and then it took $40 out of my return For ALSO using the app so I don’t even understand what happened but they took $120 out of my tax return for no reason and I did my taxes ALL BY MYSELF on the app NO HELP this will be the last year I use this app. truly a scam and it doesn’t make it easier it makes things harder ID LIKE MY MONEY BACK TURBO TAX","authorHash":"4e371d5bd8c250a9adffbc37a9283191","rating":1,"offTopic":false},{"id":"8e5659e7-fce8-47dd-a422-51cf4c5cef80","excerpt":"TurboTax: File Your Tax Return — Scamming fraudsters — None of the buttons work. EVERYTHING IS AN INCOMPETENT AI. There are no direct numbers to any individuals so when they fail to file your taxes you have to call 10 times and wait an hour on hold each time to talk to a human that tells you they can’t do anything. One","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-05-05T04:24:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"EVERYTHING IS AN INCOMPETENT AI.","title":"TurboTax: File Your Tax Return — Scamming fraudsters","body":"None of the buttons work. EVERYTHING IS AN INCOMPETENT AI. There are no direct numbers to any individuals so when they fail to file your taxes you have to call 10 times and wait an hour on hold each time to talk to a human that tells you they can’t do anything. One month after taxes have been filed and mine were rejected and I still have yet to receive any communication from my “dedicated expert” for whom I paid over $500 to complete my taxes and the company has no other options besides a virtual chat with an AI that can’t do anything. \nIntuit has also spent over $45M on federal lobbying against tax simplification so they can delay becoming completely obsolete.","authorHash":"41a6f45f1d63bd660874a20230991ba5","rating":1,"offTopic":false},{"id":"b7b6942e-0447-4935-9211-fb7b7fce2580","excerpt":"TurboTax: File Your Tax Return — The App has glitches and would not delete some forms it created, despite me deselecting the form (8822). The AI help did not provide appropriate solutions and no way to download the data already entered. My time is valuable. TurboTax obviously doesn't think so. I am severely disappointe","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.63659966,"occurredAt":"2026-05-10T23:35:07.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.45471403,"matchedPatterns":["product:TurboTax"],"statement":"The App has glitches and would not delete some forms it created, despite me deselecting the form (8822).","title":"TurboTax: File Your Tax Return","body":"The App has glitches and would not delete some forms it created, despite me deselecting the form (8822). The AI help did not provide appropriate solutions and no way to download the data already entered. My time is valuable. TurboTax obviously doesn't think so. I am severely disappointed. I have used the product for many years before, but I am inclined to torch that bridge and use another product that is user friendly and doesn't need further beta testing.","authorHash":"d08e43c3e05e0fe4dd223ab41596134b","rating":1,"offTopic":false},{"id":"7f6746b1-dfde-4a4e-aeac-688744711ccd","excerpt":"TurboTax: File Your Tax Return — Worst company to do taxes with — I filed in Jan and till this day I have not received it, I called turbo tax and spoke to 10 different representatives and nobody knew where my money is, then sent me to call their bank and they didn’t know where it was either so I called the irs and THEY","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-04-27T21:28:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Worst company to do taxes with.","title":"TurboTax: File Your Tax Return — Worst company to do taxes with","body":"I filed in Jan and till this day I have not received it, I called turbo tax and spoke to 10 different representatives and nobody knew where my money is, then sent me to call their bank and they didn’t know where it was either so I called the irs and THEY DON’TKNOW WHERE IT IS EITHER! TURBO TAX THIS IS THE SECOND TIME YOU’VE DONE THIS TO ME! Worst app ever ZERO HELP! You should not be connected to the irs.","authorHash":"384c7f2cc7b4cb32a0b8c4df033e1682","rating":1,"offTopic":false},{"id":"d7d4d5bd-fb09-43aa-88ea-cfb600278f2e","excerpt":"TurboTax: File Your Tax Return — Disappointed — I’ve used turbo tax for years. I will now not use them again! When I got to the end it said they’re charging me $88 for Medicare. Neither me nor anyone else on my tax return even had Medicare! & it waited all the way until the end to say this, of course! In hopes that mos","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-03-15T22:06:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Disappointed.","title":"TurboTax: File Your Tax Return — Disappointed","body":"I’ve used turbo tax for years. I will now not use them again! When I got to the end it said they’re charging me $88 for Medicare. Neither me nor anyone else on my tax return even had Medicare! & it waited all the way until the end to say this, of course! In hopes that most people will just pay it considering you just spent hours doing your taxes. Not that it’s anyone’s business but we had Medicaid which is different than Medicare. Also them saying it’s free is a lie. It seems they’re finding more & more ways to charge you. The whole reason I used turbo tax all of these years instead of other companies was because I didn’t want to pay a lot in fees. There are actually companies where it can actually be done for free out there! Or even companies where you can CHOOSE to pay extra.\nAlso I kept getting notifications from them that the big beautiful bill will affect me & my taxes. It didn’t affect me one bit","authorHash":"52f873cd0c614c8b9cb80f798c14541b","rating":2,"offTopic":false},{"id":"eaa06249-53b6-4f58-aefa-aaeba46b7163","excerpt":"TurboTax: File Your Tax Return — As a 1st timer preparing my own taxes, I thought I'd give Turbo tax a try. Unfortunately, I also had past returns to prepare. I didn't pay for any extra services other than downloading the prior years software. I should've done more research as I could've saved myself almost $300 using ","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.61908746,"occurredAt":"2026-05-11T20:58:18.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.44220534,"matchedPatterns":["product:TurboTax"],"statement":"Huge disappointment.","title":"TurboTax: File Your Tax Return","body":"As a 1st timer preparing my own taxes, I thought I'd give Turbo tax a try. Unfortunately, I also had past returns to prepare. I didn't pay for any extra services other than downloading the prior years software. I should've done more research as I could've saved myself almost $300 using another legit site. All I had to pay was $17.99 there. I literally felt sick once I noticed as I already had to come up with the money to get ahead of things. At least I know for the future. Huge disappointment.","authorHash":"f4ad081db45eb381508a8e923681a774","rating":2,"offTopic":true},{"id":"8996280f-f6e6-48fe-9cc4-eba2ea2bd94f","excerpt":"TurboTax: File Your Tax Return — TurboTax is a fraud — These guys are an absolute fraud!! They charge you over $300 when it’s supposed to be free filing. Then if choose the advance option everything is perfectly fine until you finish filing. The second you submit returns the option then disappears. That is a scam. I ha","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-02-21T15:36:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — TurboTax is a fraud.","title":"TurboTax: File Your Tax Return — TurboTax is a fraud","body":"These guys are an absolute fraud!! They charge you over $300 when it’s supposed to be free filing. Then if choose the advance option everything is perfectly fine until you finish filing. The second you submit returns the option then disappears. That is a scam. I have filed with TurboTax for over 15 years and from here on out I’ll go to H&R Block","authorHash":"0a0a94359df1b0a2a6e61ce4b003ddbc","rating":1,"offTopic":false},{"id":"312939e9-22e3-45da-b142-ae67f46d807a","excerpt":"TurboTax: File Your Tax Return — Scammers — I would not recommend this return service to anybody ever. This is the second year in a row they tried to force me to buy their premium edition. When avoided entirely and making it to the very end they would not let me proceed without purchasing the deluxe edition. I did so i","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.52646667,"occurredAt":"2026-05-01T23:19:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"recommendation_request","painScore":0.06,"sentiment":0.5,"confidence":0.49666667,"matchedPatterns":["recommend","solution:service"],"statement":"I would not recommend this return service to anybody ever.","title":"TurboTax: File Your Tax Return — Scammers","body":"I would not recommend this return service to anybody ever. This is the second year in a row they tried to force me to buy their premium edition. When avoided entirely and making it to the very end they would not let me proceed without purchasing the deluxe edition. I did so in order to file and get it over with. My total was stated to be $118 at which time they asked for my payment method. Once I entered my payment method it then asked me to confirm my amount of $118 which is already ridiculously high considering my taxes were already completed when forced to buy their deluxe edition so I never actually got any use out of it. After confirming the amount stated, it accepted my payment but when showing me my amount paid it showed $198 before tax. I then looked at my receipt which showed an additional $13 in taxes which brought my grand total to $211 which only showed up after the payment was already processed when I was only informed I’d be paying $118 and only consented to paying that amount. It showed nowhere at all that I’d be paying the outrageous amount of $211 before taking my payment in fact the breakdown of balances changed entirely between checkout and viewing my receipt. This is the second year in a row that they have overcharged me significantly for absolutely no reason whatsoever, but is the first time they’ve lied about what was going to be withdrawn from my account. It’s much cheaper to pay a tax representative than it is to use this scam of a website.","authorHash":"47ebbd1983de40a0e3b494b7d8a97fbb","rating":1,"offTopic":false},{"id":"2b6c83cf-bd47-4e1e-9c96-e81bf74d5647","excerpt":"TurboTax: File Your Tax Return — Not free! False advertisement! I used Turbo Tax for many years and I used to like it. Now I am very disappointed with the dishonesty in their advertising. I will never use it again. It has gotten more expensive every year, and this year, after spending the time to prepare my taxes, they","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.6030168,"occurredAt":"2026-04-21T11:42:27.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4307263,"matchedPatterns":["product:TurboTax"],"statement":"Now I am very disappointed with the dishonesty in their advertising.","title":"TurboTax: File Your Tax Return","body":"Not free! False advertisement! I used Turbo Tax for many years and I used to like it. Now I am very disappointed with the dishonesty in their advertising. I will never use it again. It has gotten more expensive every year, and this year, after spending the time to prepare my taxes, they all of the sudden, at the very end, tried to charge me almost $200. Now that they've gotten notoriety, they're making a cash grab. I took my business elsewhere, and got it done for free instead.","authorHash":"1069257679c06c2003a4ebb52c4705ea","rating":1,"offTopic":false},{"id":"dabd3ccd-cafa-4a47-b64c-c31dfc633e9c","excerpt":"TurboTax: File Your Tax Return — Last year using TurboTax — I did turbo tax premium last year 2024. This year I wanted to do it my self. Since I can just upload things. So I went with basic this time….😑You still get charged at the end of it all for using their services. I got hit with  85$  as a FEE. Idk how when I wen","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.5207301,"occurredAt":"2026-02-10T23:58:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.41110268,"matchedPatterns":["product:TurboTax"],"statement":"And I know for a fact I didn’t want to get my tax return 5days early cause that’s always a scam on anything.","title":"TurboTax: File Your Tax Return — Last year using TurboTax","body":"I did turbo tax premium last year 2024. This year I wanted to do it my self. Since I can just upload things. So I went with basic this time….😑You still get charged at the end of it all for using their services. I got hit with  85$  as a FEE. Idk how when I went basic and didn’t want to use any of the fancy features. Then I was like you know what idc imma let them use my refund to pay for the service to check if everything is good. That’s 44$. And I know for a fact I didn’t want to get my tax return 5days early cause that’s always a scam on anything. And everything…. They charged me 39$. That’s a total of 167 dollars. On THE BASIC PLAN and me basically doing everything by my self besides them double checking everything. I’m done using this","authorHash":"9dfb1ef91c9216be72d6e94d7a6a2119","rating":1,"offTopic":false},{"id":"e1e9d7c9-9b71-4aac-83b4-f1c2cb71d191","excerpt":"TurboTax: File Your Tax Return — WORST experience I’ve ever had doing taxes — If I could give 0 stars I would. Not only did I have to reach out after being told they would in 24-48 hours but I had to talk to multiple people for HOURS. The end resulted in them telling me I have to file them myself! After over a week of ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.51975,"occurredAt":"2026-03-19T21:23:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.37125,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — WORST experience I’ve ever had doing taxes.","title":"TurboTax: File Your Tax Return — WORST experience I’ve ever had doing taxes","body":"If I could give 0 stars I would. Not only did I have to reach out after being told they would in 24-48 hours but I had to talk to multiple people for HOURS. The end resulted in them telling me I have to file them myself! After over a week of waiting I was told turbo tax couldn’t help me with a single W-2 return.","authorHash":"88552bba5ebc864fa8f2a39108e39202","rating":1,"offTopic":false},{"id":"97c857fd-65fa-4a1f-83bc-8949f352241b","excerpt":"TurboTax: File Your Tax Return — My wife and I saved more than $3000 in taxes by entering the exact same information into FreeTaxUSA vs. TurboTax. If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interfac","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.52475035,"occurredAt":"2026-04-14T14:35:07.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.18666667,"sentiment":-0.46666667,"confidence":0.44220534,"matchedPatterns":["product:TurboTax"],"statement":"If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interface has become less intuitive, and the service is more expensive.","title":"TurboTax: File Your Tax Return","body":"My wife and I saved more than $3000 in taxes by entering the exact same information into FreeTaxUSA vs. TurboTax. If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interface has become less intuitive, and the service is more expensive. TurboTax speedran ensh*ttification faster than I've ever seen before. I suspect heavy use of AI is to blame. Avoid TurboTax.","authorHash":"eaed31e0064884fd6d21dba794db0251","rating":2,"offTopic":true},{"id":"bfde518e-0956-4920-b38f-d131d67b64f4","excerpt":"TurboTax: File Your Tax Return — Fees!! 7 year customer — I’ve sworn by and gotten friends and family to use TurboTax over the last few years, but the app and the service has changed much like the rest of our system. Greed is outrageous these days. I filed for free both fed and state the last 7 years, nothing crazy. I’","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.5061899,"occurredAt":"2026-03-19T18:49:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"I’ve worked management level jobs and don’t do crazy investing, nothing where I need to pay for an accountant or pay for expensive services because it’s SIMPLE.","title":"TurboTax: File Your Tax Return — Fees!! 7 year customer","body":"I’ve sworn by and gotten friends and family to use TurboTax over the last few years, but the app and the service has changed much like the rest of our system. Greed is outrageous these days. I filed for free both fed and state the last 7 years, nothing crazy. I’ve worked management level jobs and don’t do crazy investing, nothing where I need to pay for an accountant or pay for expensive services because it’s SIMPLE. TurboTax has changed. I filled everything out and to even apply for large college credits they wanted me to pay all together like $250 to file when I did all the work. That’s crazy! I went right over to H&R Block and filed the same information and got a $400 bigger return federally, about $30 less from state but with ZERO fees and literally the exact same system and questions. Just as easy with over $600 of MY taxes in MY pocket when it’s all said and done. Pretty scary how corporate greed is starting to plague these companies. Be cautious!!","authorHash":"adec57d9bb2406a9312e91f9e6d4d137","rating":1,"offTopic":false},{"id":"4d7e9dae-e544-4222-8fd7-2f9f5a7a0056","excerpt":"TurboTax: File Your Tax Return — Overcharged — I just filed my 2025 taxes. Haven’t used turbo tax for the last couple of years. It was less user friendly than in the past and then at the end said I owed $40. Gave me a choice of taking it out of my refund or paying debit/credit. I entered all my debit info and said to p","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4933232,"occurredAt":"2026-03-16T23:21:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.41110268,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Overcharged.","title":"TurboTax: File Your Tax Return — Overcharged","body":"I just filed my 2025 taxes. Haven’t used turbo tax for the last couple of years. It was less user friendly than in the past and then at the end said I owed $40. Gave me a choice of taking it out of my refund or paying debit/credit. I entered all my debit info and said to pay. Shockingly my receipt said I was charged $179. Couldn’t get help on the site so called intuit. Only AI and gave me a choice of texting or emailing info to me. I said text. Sent me same info on site about what great things my $179 would give me. Not the problem. Feels really scammy to me. Guess I’ll try H&R Block next year.","authorHash":"60c946d28b95fa5744ba4e3f7d0733cb","rating":1,"offTopic":false},{"id":"34e2207a-e545-4e97-b555-6d89a0ce9459","excerpt":"TurboTax: File Your Tax Return — last year using turbo tax. been using for 8 years and have always been able to do them for free here. this year, I was charged ~300 for a very simple and common income form. I was not told I was using \"premium\" features (despite choosing free version) until it was time to send them, and","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"request","weight":0.50130504,"occurredAt":"2026-04-11T13:16:16.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.06666667,"sentiment":-0.16666667,"confidence":0.46997347,"matchedPatterns":["product:TurboTax"],"statement":"this year, I was charged ~300 for a very simple and common income form.","title":"TurboTax: File Your Tax Return","body":"last year using turbo tax. been using for 8 years and have always been able to do them for free here. this year, I was charged ~300 for a very simple and common income form. I was not told I was using \"premium\" features (despite choosing free version) until it was time to send them, and too late to do anything about it. it has become click baity and incredibly biased towards their methods and sponsors. i found multiple instances where the app made decisions for me and gave addons.","authorHash":"dc8c9992b723ecb45ca2aa2a2599c4c4","rating":1,"offTopic":false},{"id":"f19a36d0-7b41-4ff9-8937-9f85bccd94f1","excerpt":"TurboTax: File Your Tax Return — Forced Expert Plan — Over it Ive redone my taxes almost 3 times now with no option to downgrade until now, so much time and effort wasted. They are forcing me to choose a 200$ packet I have no intent of using and trying to steal my money, 10years fine and now this. Okay update they are ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.48133335,"occurredAt":"2026-03-18T19:35:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Over it Ive redone my taxes almost 3 times now with no option to downgrade until now, so much time and effort wasted.","title":"TurboTax: File Your Tax Return — Forced Expert Plan","body":"Over it Ive redone my taxes almost 3 times now with no option to downgrade until now, so much time and effort wasted. They are forcing me to choose a 200$ packet I have no intent of using and trying to steal my money, 10years fine and now this. Okay update they are saying I am required to upgrade my plan no matter what. Bye on to the next greedy pob","authorHash":"bf749aaa8384d8a6c3d34b81dabb2d8d","rating":1,"offTopic":false},{"id":"51058f0f-93e6-48aa-9aad-6d5d48b5ba56","excerpt":"TurboTax: File Your Tax Return — Waste of money- I paid extra for a professional to review my taxes, just to be certain I did it correctly, but all they do is have you share your screen for maybe all of 2 minutes, check in 2 places, then say \"yeah, looks good, don't think you missed any deductions\". I did not feel like","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"request","weight":0.4926752,"occurredAt":"2026-04-20T13:50:53.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.1,"sentiment":-0.25,"confidence":0.44788653,"matchedPatterns":["product:TurboTax"],"statement":"Waste of money- I paid extra for a professional to review my taxes, just to be certain I did it correctly, but all they do is have you share your screen for maybe all of 2 minutes, check in 2 places, then say \"yeah, looks good, don't think…","title":"TurboTax: File Your Tax Return","body":"Waste of money- I paid extra for a professional to review my taxes, just to be certain I did it correctly, but all they do is have you share your screen for maybe all of 2 minutes, check in 2 places, then say \"yeah, looks good, don't think you missed any deductions\". I did not feel like the extra cost was worth that and I certainly didn't feel any more secure that everything was filled out correctly. This will be the last time I ever file taxes with Turbotax- do yourself a favor and avoid.","authorHash":"956a97b764f6e01381c416a9e704de68","rating":1,"offTopic":false},{"id":"b7c07925-0cbf-4a7c-a4ff-d18d4354c338","excerpt":"TurboTax: File Your Tax Return — Not worth it — Turbo Tax USED to be a solid way to file your taxes to avoid the price gauge from other companies. However, now they want to charge $150 for a tax refund I completed myself, and had AI check over. I’m confused as to how I need to pay or take out of my refund $150 for some","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4712,"occurredAt":"2026-08-07T04:32:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.24,"sentiment":-0.6,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"However, now they want to charge $150 for a tax refund I completed myself, and had AI check over.","title":"TurboTax: File Your Tax Return — Not worth it","body":"Turbo Tax USED to be a solid way to file your taxes to avoid the price gauge from other companies. However, now they want to charge $150 for a tax refund I completed myself, and had AI check over. I’m confused as to how I need to pay or take out of my refund $150 for something a 12 year old could input and click through. \n\nOn top of that, you can only file around THEIR time, as their website and app are insanely slow, and won’t let you move on from a step. Just as the other companies and private contractors,  turbo tax is a money hungry organization who will do any and everything they can to ring out your pockets before you get your refund.","authorHash":"9e2860297d0291f3efe59ec2bf89b8f5","rating":1,"offTopic":false},{"id":"ad2b8a1a-6f87-41da-aafc-ff4ee1d743a2","excerpt":"TurboTax: File Your Tax Return — Was a 5 star now it’s 1 — It’s the year 2026 and they’re charging you to do your own taxes for $49, or if you need assistance they’re asking $79 or a limited time $150. When did it become like this it used to be for free last year. All the ads they advertise, saying for free is such fal","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4683,"occurredAt":"2026-02-22T12:45:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3345,"matchedPatterns":["product:TurboTax"],"statement":"It’s the year 2026 and they’re charging you to do your own taxes for $49, or if you need assistance they’re asking $79 or a limited time $150.","title":"TurboTax: File Your Tax Return — Was a 5 star now it’s 1","body":"It’s the year 2026 and they’re charging you to do your own taxes for $49, or if you need assistance they’re asking $79 or a limited time $150. When did it become like this it used to be for free last year. All the ads they advertise, saying for free is such false claims. Don’t fall for it.","authorHash":"be8983d989b61acfb03b97afbae97c16","rating":1,"offTopic":false},{"id":"8b21b488-77a6-43ed-a94e-77f8330c28ba","excerpt":"TurboTax: File Your Tax Return — Got Screwed by TurboTax — Watch out guys. I chose the FREE TurboTax. I used the standard 1040 return. Had only one W-2. I did however have the Child Tax Credit, and the Earned Income Tax Credit but these were included so why am I being billed? It never came up telling me I was going to ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.46488312,"occurredAt":"2026-07-21T16:17:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.22337662,"sentiment":-0.5584416,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Bad thing is I use my debit card in the filing process so I’m the one gonna be billed.","title":"TurboTax: File Your Tax Return — Got Screwed by TurboTax","body":"Watch out guys. I chose the FREE TurboTax. I used the standard 1040 return. Had only one W-2. I did however have the Child Tax Credit, and the Earned Income Tax Credit but these were included so why am I being billed? It never came up telling me I was going to be billed. What a lie. A month later I get an email that tells me; For the online state DIY I owe $64 + For the deluxe I owe $79 for a total of $143. You cannot respond to the email. You can only call them so I called them. Went round and round with the AI that responds to their calls, until I finally got an agent. They will not reverse the charges. They said it continuously tells you through out the filing process that you’re going to be charged. It did not do that. I wouldn’t have entered my credit card information if I’ve known that. How stupid do you think I am? I’ve done taxes using software for years never been charged. Funny thing is they aren’t even my taxes I was doing my son a favor by doing his taxes. Even though it’s supposed to be free, it’s still requires you to enter in a payment method at the end or you cannot continue. Bad thing is I use my debit card in the filing process so I’m the one gonna be billed. I’m 66 years old and live on a disability check. I know one thing for sure I’ll never use the “FREE” TurboTax again. And I’m going to blast this all over social media.\n\nHere is what TurboTax’s standard reply is “Our system is designed to detect the complexity of your return based on the information provided. Free Edition filing is intended for simple 1040 returns only not including any schedules except Schedule 1-A, Child Tax Credit, Earned Income Tax Credit and student loan interest.”","authorHash":"cd705ca7965d790c2f97c7ee718a7cec","rating":1,"offTopic":false},{"id":"99b5abd5-8337-44ba-8357-7aad6f204d23","excerpt":"TurboTax: File Your Tax Return — Not happy at all — I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-06-08T18:40:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected.","title":"TurboTax: File Your Tax Return — Not happy at all","body":"I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected. I’m moving on from these thieves. They are no better than the IRS. I learned my lesson. I just wanted let everyone here know it’s not free!! One star from me.","authorHash":"c9d1f58a0f06255a8215b995b0df705d","rating":1,"offTopic":false},{"id":"f5a20ea0-ba37-46b8-9aa7-cd62b660cf6b","excerpt":"TurboTax: File Your Tax Return — Not so expert — My tax refund was messed up even though I paid filing with expert review. Two or three different “experts” tried helping but now I end up needing to protest for my tax return. I previously didn’t need to do an identification validation quiz but I was prompted to do it, b","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-05-16T17:49:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"My tax refund was messed up even though I paid filing with expert review.","title":"TurboTax: File Your Tax Return — Not so expert","body":"My tax refund was messed up even though I paid filing with expert review. Two or three different “experts” tried helping but now I end up needing to protest for my tax return. I previously didn’t need to do an identification validation quiz but I was prompted to do it, but it was too late and my tax return was adjusted to zero which now requires the protest.","authorHash":"509f4a7f222245c8bfa7f96effb48238","rating":1,"offTopic":false},{"id":"41b5bd27-f140-42c0-a58e-70cc49929fdd","excerpt":"TurboTax: File Your Tax Return — Expert help is worse than doing it yourself — Wonderful service if you want things like child tax credits left off your return when it’s filed and no explanation from your experts after. Others I have followed up with have been just as useless. Thanks for nothing except taking money fro","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4389,"occurredAt":"2026-03-07T22:07:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3135,"matchedPatterns":["product:TurboTax"],"statement":"Others I have followed up with have been just as useless.","title":"TurboTax: File Your Tax Return — Expert help is worse than doing it yourself","body":"Wonderful service if you want things like child tax credits left off your return when it’s filed and no explanation from your experts after. Others I have followed up with have been just as useless. Thanks for nothing except taking money from me!","authorHash":"ce5272f19ea7df603f03896998a2554b","rating":1,"offTopic":false},{"id":"26106bb3-abe8-4924-8ad2-bb54ed6de8d0","excerpt":"TurboTax: File Your Tax Return — Overcharge — Claims to be free but then says it can’t file until you pay then when your almost done it says you can’t file without expert services and you gotta pay over 100$ more and I used this app for five years and only the last 2 it started doing this I don’t recommend this garbage","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4370401,"occurredAt":"2026-02-22T16:16:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.3856236,"matchedPatterns":["product:TurboTax"],"statement":"Claims to be free but then says it can’t file until you pay then when your almost done it says you can’t file without expert services and you gotta pay over 100$ more and I used this app for five years and only the last 2 it started doing…","title":"TurboTax: File Your Tax Return — Overcharge","body":"Claims to be free but then says it can’t file until you pay then when your almost done it says you can’t file without expert services and you gotta pay over 100$ more and I used this app for five years and only the last 2 it started doing this I don’t recommend this garbage anymore at this point I’ll just go and have someone do it for me","authorHash":"6b41523c45a97d9a6af2de164247fe4f","rating":1,"offTopic":false},{"id":"4ce9c834-8d10-4255-9d02-3ca1ab14e802","excerpt":"TurboTax: File Your Tax Return — Longtime user no more — I’ve used TurboTax for years and appreciate the convenience of it having my tax history, BUT I WILL NOT BE USING IT AGAIN. This past year, I used the tax expert to do my taxes and encountered so many problems with the expert, the software, and the website that it","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.43066666,"occurredAt":"2026-05-23T22:23:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"I even applied for a refund of the purchase of the software and received a negative response saying once payment has been received, I’m not eligible for a refund EVEN IF THE RETURN IS REJECTED BY THE AGENCY!","title":"TurboTax: File Your Tax Return — Longtime user no more","body":"I’ve used TurboTax for years and appreciate the convenience of it having my tax history, BUT I WILL NOT BE USING IT AGAIN. This past year, I used the tax expert to do my taxes and encountered so many problems with the expert, the software, and the website that it cost me time and money. I’ve given detailed feedback to TurboTax and they don’t care and don’t take ownership of the problems. I even applied for a refund of the purchase of the software and received a negative response saying once payment has been received, I’m not eligible for a refund EVEN IF THE RETURN IS REJECTED BY THE AGENCY! I will not be using TurboTax again and DO NOT RECOMMEND IT!","authorHash":"e7ad32781cb5fb01965b4208e2466197","rating":1,"offTopic":false},{"id":"67eedcb0-2418-4d98-b22a-8591cb9c73ca","excerpt":"TurboTax: File Your Tax Return — Messed up charged — I wanted a select plan and it kept wanting me to pick different plans and there was no other way to back out of it. It costed me $187 when it didn’t last year. I went through and spent the time filling it out if I wanted to spend that much I’d of went to a person and","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4250732,"occurredAt":"2026-02-23T22:15:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.35422766,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Messed up charged.","title":"TurboTax: File Your Tax Return — Messed up charged","body":"I wanted a select plan and it kept wanting me to pick different plans and there was no other way to back out of it. It costed me $187 when it didn’t last year. I went through and spent the time filling it out if I wanted to spend that much I’d of went to a person and got them filed!","authorHash":"68eb5a17c8ad2bef0d5c469246696f84","rating":1,"offTopic":false},{"id":"8e2b8442-4d0e-4480-9b39-78ea983569f0","excerpt":"TurboTax: File Your Tax Return — DO NOT USE TURBO TAX!!!! — Used to love using turbo tax for the ease but over the years it’s gotten difficult to use, not sure why. Last year wouldn’t let me file, saying something was filled out wrong and it wasn’t. This year i was forced to pay $90 to be able to file my taxes, to then","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.41415536,"occurredAt":"2026-02-23T14:01:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.036363635,"sentiment":-0.09090909,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"Last year wouldn’t let me file, saying something was filled out wrong and it wasn’t.","title":"TurboTax: File Your Tax Return — DO NOT USE TURBO TAX!!!!","body":"Used to love using turbo tax for the ease but over the years it’s gotten difficult to use, not sure why. Last year wouldn’t let me file, saying something was filled out wrong and it wasn’t. This year i was forced to pay $90 to be able to file my taxes, to then be told I HAVE to mail in my taxes and can’t e-file and they won’t give a refund!!!","authorHash":"cb63b9e7a1b6da8e4e68e6c76a24498e","rating":1,"offTopic":false},{"id":"383436cf-5f7e-4881-9801-133e51d3da0e","excerpt":"TurboTax: File Your Tax Return — Free isn’t free, and it says it’s done before it is — Got charged 128 dollars to use the “free” version. Did everything myself and paid over a hundred dollars for it :) wonderful. In addition to that, it told me I was done several steps before I actually was so I thought I had it all so","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.3996236,"occurredAt":"2026-03-07T18:55:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"Got charged 128 dollars to use the “free” version.","title":"TurboTax: File Your Tax Return — Free isn’t free, and it says it’s done before it is","body":"Got charged 128 dollars to use the “free” version. Did everything myself and paid over a hundred dollars for it :) wonderful. In addition to that, it told me I was done several steps before I actually was so I thought I had it all sorted for over a month. Thankfully I realized and was able to finish it but good lord. It coming says you’re don like eight times at LEAST. Say that when it’s *actually over!*","authorHash":"f12355128aeec2f420eae557fda635e6","rating":1,"offTopic":false},{"id":"60ffad75-1446-4d23-a92f-3337955f9af6","excerpt":"TurboTax: File Your Tax Return — Misleading free e-file — After selecting the free versions and inputting all of my information before I could submit it there was a pop up saying I had to pay $70 for state and $70 for federal. Pretty scummy to wait until someone is almost finished to suddenly require money.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.39816666,"occurredAt":"2026-07-16T19:31:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.298625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Misleading free e-file.","title":"TurboTax: File Your Tax Return — Misleading free e-file","body":"After selecting the free versions and inputting all of my information before I could submit it there was a pop up saying I had to pay $70 for state and $70 for federal. Pretty scummy to wait until someone is almost finished to suddenly require money.","authorHash":"f11d85fad9d3339f85dace5c4e0d9678","rating":1,"offTopic":false},{"id":"47274c5a-b59a-4dae-be34-9d985c076319","excerpt":"TurboTax: File Your Tax Return — Charged at a higher tier of service. No way out. — Have used TurboTax many years. I went through the process as usual and never chose any of the premium services – as usual. At the end when I want to file, I see this humongous charge as if I’ve requested premium services. And I don’t se","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-03-14T13:25:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0.14285715,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Charged at a higher tier of service.","title":"TurboTax: File Your Tax Return — Charged at a higher tier of service. No way out.","body":"Have used TurboTax many years. I went through the process as usual and never chose any of the premium services – as usual. At the end when I want to file, I see this humongous charge as if I’ve requested premium services. And I don’t see any way to readjust other than erasing and starting again or… starting with a different system from a different company. I’ve seen this problem noted by other community contributors. I’m going to ask AI what are the other reliable tax return systems that aren’t to rip off.\n\nSpoke with an agent who helped me find how to downgrade to a more affordable level. But I learned if you do interest and dividends as most of us do then you are automatically pushed into a $200 product. That’s just before you even e-file. Thats an absurd price and shame on TurboTax and into it not letting us know that if we’re doing taxes the same way that we did last year they are going to sock us with a huge uptick in price when we get done putting all our information in. They’re trying to trap us into paying more than we should because a lot of us don’t have the time - we don’t want to start again from scratch. Shame on them.","authorHash":"108787a93b58fcda7bd4eceaf3b8365c","rating":1,"offTopic":false},{"id":"7de49aba-e4af-444b-a8ec-272d753a0af2","excerpt":"TurboTax: File Your Tax Return — Easy enough to use — I’ve been using this app for a number of years to do my taxes. I have always gone short form and e-file. This year they charged me $209! Won’t be using this again. The app works as long as you don’t mind paying out the nose….. SEE YA!","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.32931787,"occurredAt":"2026-02-16T16:48:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.17142858,"sentiment":-0.42857143,"confidence":0.281125,"matchedPatterns":["product:TurboTax"],"statement":"This year they charged me $209!","title":"TurboTax: File Your Tax Return — Easy enough to use","body":"I’ve been using this app for a number of years to do my taxes. I have always gone short form and e-file. This year they charged me $209! Won’t be using this again. The app works as long as you don’t mind paying out the nose….. SEE YA!","authorHash":"086981a8c68aec0be979bd0e31721062","rating":2,"offTopic":false},{"id":"4d873db9-8f32-4201-9fa8-2242115c19e7","excerpt":"TurboTax: File Your Tax Return — Greedy Scammers — Turbo Tax wanted me to pay almost $130 to file my taxes. I ended up being able to file my taxes for FREE through another entity. Check out the IRS website for better filing options.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.324975,"occurredAt":"2026-02-18T16:07:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.232125,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Greedy Scammers.","title":"TurboTax: File Your Tax Return — Greedy Scammers","body":"Turbo Tax wanted me to pay almost $130 to file my taxes. I ended up being able to file my taxes for FREE through another entity. Check out the IRS website for better filing options.","authorHash":"40612fa5013c66d7896f21ffec73aadc","rating":1,"offTopic":false},{"id":"361f7361-dd69-48bf-b733-c1abb4ffad94","excerpt":"TurboTax: File Your Tax Return — Scam — I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.30175,"occurredAt":"2026-06-19T05:37:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.26625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Scam.","title":"TurboTax: File Your Tax Return — Scam","body":"I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.","authorHash":"61d918e243c595bdf604746a91b18b16","rating":1,"offTopic":false},{"id":"91fc1eac-5ec0-4f5b-81fd-0e097782b7c3","excerpt":"TurboTax: File Your Tax Return — Lied about payment — They’ll tell you you won’t have to pay to file and in the end I did have to pay $200. Called for help and was told there wasn’t anything they could do. Go to free tax USA they’re free!","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.300675,"occurredAt":"2026-05-07T23:13:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.237375,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Lied about payment.","title":"TurboTax: File Your Tax Return — Lied about payment","body":"They’ll tell you you won’t have to pay to file and in the end I did have to pay $200. Called for help and was told there wasn’t anything they could do. Go to free tax USA they’re free!","authorHash":"3b2ea87ce3a3535c05981eb85fedcae0","rating":1,"offTopic":false},{"id":"9b788db5-277e-4177-beb3-559e762f5925","excerpt":"TurboTax: File Your Tax Return — Worst its ever been — Wasn’t easy and they took 200 dollars for what? I am going to see a specialist from now on and will never use this convoluted app EVER AGAIN","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.27965,"occurredAt":"2026-02-21T02:51:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.19975,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Worst its ever been.","title":"TurboTax: File Your Tax Return — Worst its ever been","body":"Wasn’t easy and they took 200 dollars for what? I am going to see a specialist from now on and will never use this convoluted app EVER AGAIN","authorHash":"e28c6157846a9e49dbbd8a3114bd27ff","rating":1,"offTopic":false},{"id":"7d043308-ad3f-4d41-b910-2f34c2934f73","excerpt":"TurboTax: File Your Tax Return — Scam — So I used the free version like I always do but still ending up being charged $248 dollars and I don’t even know why","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.231875,"occurredAt":"2026-03-11T09:09:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.165625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Scam.","title":"TurboTax: File Your Tax Return — Scam","body":"So I used the free version like I always do but still ending up being charged $248 dollars and I don’t even know why","authorHash":"93f3b25e1e7616254a60d128860e56a8","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":40},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":11}],"total":51}}