{"data":{"items":[{"id":"91462da3-8d7e-4c8f-a740-4e2c92e13fcf","excerpt":"TurboTax: File Your Tax Return — Overpriced — At this point, TurboTax has absolutely no reason to be charging the amount of money that they do. I paid 160$ this year when I could have done my taxes for free on FreetaxUSA. I’ve used TurboTax for 6 years but this will be my last time EVER. Super frustrating","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pricing","weight":0.9967917,"occurredAt":"2026-03-12T08:44:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"pricing_complaint","painScore":0.88,"sentiment":-1,"confidence":0.53020835,"matchedPatterns":["frustrating","too_expensive","product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Overpriced.","title":"TurboTax: File Your Tax Return — Overpriced","body":"At this point, TurboTax has absolutely no reason to be charging the amount of money that they do. I paid 160$ this year when I could have done my taxes for free on FreetaxUSA. I’ve used TurboTax for 6 years but this will be my last time EVER. Super frustrating","offTopic":false},{"id":"af637820-7418-47b7-ac9e-a204836b81d7","excerpt":"TurboTax: File Your Tax Return — TurboTax is slowly becoming more and more like bad click-bait with all their internal ads and constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra \"let's try to improve your return\" they've become their own worst enemy. I now","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":1.2157333,"occurredAt":"2026-02-14T08:44:18.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.64666665,"matchedPatterns":["frustrating","product:TurboTax"],"statement":"Annoying, Tedious, Expensive.","title":"TurboTax: File Your Tax Return","body":"TurboTax is slowly becoming more and more like bad click-bait with all their internal ads and constantly trying to get you to upgrade. I used to do my taxes for free and took 10min max, but with all the extra \"let's try to improve your return\" they've become their own worst enemy. I now have to pay ($30+) to file, get charged for direct deposit (I dont care if its early I just don't want it to get lost in the mail), and it takes min 1hr now. Annoying, Tedious, Expensive.","offTopic":false},{"id":"a80ba557-02e9-46f5-b62e-d3e7c58e5bfd","excerpt":"TurboTax: File Your Tax Return — This App changed — From 2018-2026 2018 easy free of charge. This year it was complicated even tho I had the right tax form to file for free TurboTax I went over it multiple times and it would not let me file for free. They charged me $168 turns out I’ve been missing out on money from wh","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.8679733,"occurredAt":"2026-03-18T12:34:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.49316666,"matchedPatterns":["missing_feature","product:TurboTax"],"statement":"They charged me $168 turns out I’ve been missing out on money from what they said I should get back.","title":"TurboTax: File Your Tax Return — This App changed","body":"From 2018-2026 2018 easy free of charge. This year it was complicated even tho I had the right tax form to file for free TurboTax I went over it multiple times and it would not let me file for free. They charged me $168 turns out I’ve been missing out on money from what they said I should get back. Just do your own taxes and send it to the irs","offTopic":false},{"id":"49c2086e-e5ea-4da6-85d4-ef7ff5d28302","excerpt":"TurboTax: File Your Tax Return — Scammy — Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers. I’d give no stars if I could. They charged me for a tax expert for a tax year I didn’t need and when they couldn’t get the payment they auto drafted from my savings account and now I","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-05-30T03:49:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers.","title":"TurboTax: File Your Tax Return — Scammy","body":"Don’t waste your time there’s better free tax filing programs and their ‘experts’ are scammers. I’d give no stars if I could. They charged me for a tax expert for a tax year I didn’t need and when they couldn’t get the payment they auto drafted from my savings account and now I am short for my rent money!! LITERALLY GO ANYWHERE ELSE. I’ll never use this service again. And can’t even reach support to complain.","offTopic":false},{"id":"5ebcdff9-fa0c-413f-98e8-d4a7db3264ce","excerpt":"TurboTax: File Your Tax Return — Can't even accept its own sample values for some fields when I was trying to troubleshoot my issue with input errors. Also, this year they randomly decided that my taxes now require an extra $75 fee when they've been the same each year. Please do yourself a favor and use another tax ser","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.9013642,"occurredAt":"2026-04-08T19:40:39.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.5833333,"sentiment":-0.33333334,"confidence":0.56928265,"matchedPatterns":["waste_of_time","product:TurboTax"],"statement":"Please do yourself a favor and use another tax service instead of wasting time with TurboTax only for them to tell you last minute you have to pay an extra fee because they felt like it.","title":"TurboTax: File Your Tax Return","body":"Can't even accept its own sample values for some fields when I was trying to troubleshoot my issue with input errors. Also, this year they randomly decided that my taxes now require an extra $75 fee when they've been the same each year. Please do yourself a favor and use another tax service instead of wasting time with TurboTax only for them to tell you last minute you have to pay an extra fee because they felt like it.","offTopic":false},{"id":"77c7622e-1048-4ba4-afb6-d40436785b2a","excerpt":"TurboTax: File Your Tax Return — Gone down hill — At this point, I would rather take my time out of my day to go to a bank to go have a bank teller do my taxes for me for free by the way, not like TurboTax says it’s gonna be free but then takes $80 out for using the app and then it took $40 out of my return For ALSO us","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-05-16T14:35:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"truly a scam and it doesn’t make it easier it makes things harder ID LIKE MY MONEY BACK TURBO TAX","title":"TurboTax: File Your Tax Return — Gone down hill","body":"At this point, I would rather take my time out of my day to go to a bank to go have a bank teller do my taxes for me for free by the way, not like TurboTax says it’s gonna be free but then takes $80 out for using the app and then it took $40 out of my return For ALSO using the app so I don’t even understand what happened but they took $120 out of my tax return for no reason and I did my taxes ALL BY MYSELF on the app NO HELP this will be the last year I use this app. truly a scam and it doesn’t make it easier it makes things harder ID LIKE MY MONEY BACK TURBO TAX","offTopic":false},{"id":"d18f681d-f9be-4894-8f4e-ae79278d8348","excerpt":"TurboTax: File Your Tax Return — Terrible, terrible, terrible! Every moment while you attempt to do the annual tax return, turbo tax wants to upsell you when they are already charging you to do your own taxes. \"Ah yes, thank you turbo tax!! I really need that $150 upgrade for no reason. Thanks for telling me 5 times in","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.64429504,"occurredAt":"2026-04-12T16:31:28.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.46021074,"matchedPatterns":["product:TurboTax"],"statement":"Terrible, terrible, terrible!","title":"TurboTax: File Your Tax Return","body":"Terrible, terrible, terrible! Every moment while you attempt to do the annual tax return, turbo tax wants to upsell you when they are already charging you to do your own taxes. \"Ah yes, thank you turbo tax!! I really need that $150 upgrade for no reason. Thanks for telling me 5 times in 10 minutes and auto selecting it so that I have to go down and select no\". It's so dishonest of a way to provide a service. I did use turbo tax to put in my info, but did not use it to file.","offTopic":false},{"id":"d7d4d5bd-fb09-43aa-88ea-cfb600278f2e","excerpt":"TurboTax: File Your Tax Return — Disappointed — I’ve used turbo tax for years. I will now not use them again! When I got to the end it said they’re charging me $88 for Medicare. Neither me nor anyone else on my tax return even had Medicare! & it waited all the way until the end to say this, of course! In hopes that mos","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-03-15T22:06:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Disappointed.","title":"TurboTax: File Your Tax Return — Disappointed","body":"I’ve used turbo tax for years. I will now not use them again! When I got to the end it said they’re charging me $88 for Medicare. Neither me nor anyone else on my tax return even had Medicare! & it waited all the way until the end to say this, of course! In hopes that most people will just pay it considering you just spent hours doing your taxes. Not that it’s anyone’s business but we had Medicaid which is different than Medicare. Also them saying it’s free is a lie. It seems they’re finding more & more ways to charge you. The whole reason I used turbo tax all of these years instead of other companies was because I didn’t want to pay a lot in fees. There are actually companies where it can actually be done for free out there! Or even companies where you can CHOOSE to pay extra.\nAlso I kept getting notifications from them that the big beautiful bill will affect me & my taxes. It didn’t affect me one bit","offTopic":false},{"id":"312939e9-22e3-45da-b142-ae67f46d807a","excerpt":"TurboTax: File Your Tax Return — Scammers — I would not recommend this return service to anybody ever. This is the second year in a row they tried to force me to buy their premium edition. When avoided entirely and making it to the very end they would not let me proceed without purchasing the deluxe edition. I did so i","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.52646667,"occurredAt":"2026-05-01T23:19:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"recommendation_request","painScore":0.06,"sentiment":0.5,"confidence":0.49666667,"matchedPatterns":["recommend","solution:service"],"statement":"I would not recommend this return service to anybody ever.","title":"TurboTax: File Your Tax Return — Scammers","body":"I would not recommend this return service to anybody ever. This is the second year in a row they tried to force me to buy their premium edition. When avoided entirely and making it to the very end they would not let me proceed without purchasing the deluxe edition. I did so in order to file and get it over with. My total was stated to be $118 at which time they asked for my payment method. Once I entered my payment method it then asked me to confirm my amount of $118 which is already ridiculously high considering my taxes were already completed when forced to buy their deluxe edition so I never actually got any use out of it. After confirming the amount stated, it accepted my payment but when showing me my amount paid it showed $198 before tax. I then looked at my receipt which showed an additional $13 in taxes which brought my grand total to $211 which only showed up after the payment was already processed when I was only informed I’d be paying $118 and only consented to paying that amount. It showed nowhere at all that I’d be paying the outrageous amount of $211 before taking my payment in fact the breakdown of balances changed entirely between checkout and viewing my receipt. This is the second year in a row that they have overcharged me significantly for absolutely no reason whatsoever, but is the first time they’ve lied about what was going to be withdrawn from my account. It’s much cheaper to pay a tax representative than it is to use this scam of a website.","offTopic":false},{"id":"eaa06249-53b6-4f58-aefa-aaeba46b7163","excerpt":"TurboTax: File Your Tax Return — As a 1st timer preparing my own taxes, I thought I'd give Turbo tax a try. Unfortunately, I also had past returns to prepare. I didn't pay for any extra services other than downloading the prior years software. I should've done more research as I could've saved myself almost $300 using ","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.61908746,"occurredAt":"2026-05-11T20:58:18.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.44220534,"matchedPatterns":["product:TurboTax"],"statement":"Huge disappointment.","title":"TurboTax: File Your Tax Return","body":"As a 1st timer preparing my own taxes, I thought I'd give Turbo tax a try. Unfortunately, I also had past returns to prepare. I didn't pay for any extra services other than downloading the prior years software. I should've done more research as I could've saved myself almost $300 using another legit site. All I had to pay was $17.99 there. I literally felt sick once I noticed as I already had to come up with the money to get ahead of things. At least I know for the future. Huge disappointment.","offTopic":true},{"id":"bfde518e-0956-4920-b38f-d131d67b64f4","excerpt":"TurboTax: File Your Tax Return — Fees!! 7 year customer — I’ve sworn by and gotten friends and family to use TurboTax over the last few years, but the app and the service has changed much like the rest of our system. Greed is outrageous these days. I filed for free both fed and state the last 7 years, nothing crazy. I’","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.5061899,"occurredAt":"2026-03-19T18:49:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"I’ve worked management level jobs and don’t do crazy investing, nothing where I need to pay for an accountant or pay for expensive services because it’s SIMPLE.","title":"TurboTax: File Your Tax Return — Fees!! 7 year customer","body":"I’ve sworn by and gotten friends and family to use TurboTax over the last few years, but the app and the service has changed much like the rest of our system. Greed is outrageous these days. I filed for free both fed and state the last 7 years, nothing crazy. I’ve worked management level jobs and don’t do crazy investing, nothing where I need to pay for an accountant or pay for expensive services because it’s SIMPLE. TurboTax has changed. I filled everything out and to even apply for large college credits they wanted me to pay all together like $250 to file when I did all the work. That’s crazy! I went right over to H&R Block and filed the same information and got a $400 bigger return federally, about $30 less from state but with ZERO fees and literally the exact same system and questions. Just as easy with over $600 of MY taxes in MY pocket when it’s all said and done. Pretty scary how corporate greed is starting to plague these companies. Be cautious!!","offTopic":false},{"id":"4d7e9dae-e544-4222-8fd7-2f9f5a7a0056","excerpt":"TurboTax: File Your Tax Return — Overcharged — I just filed my 2025 taxes. Haven’t used turbo tax for the last couple of years. It was less user friendly than in the past and then at the end said I owed $40. Gave me a choice of taking it out of my refund or paying debit/credit. I entered all my debit info and said to p","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4933232,"occurredAt":"2026-03-16T23:21:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.41110268,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Overcharged.","title":"TurboTax: File Your Tax Return — Overcharged","body":"I just filed my 2025 taxes. Haven’t used turbo tax for the last couple of years. It was less user friendly than in the past and then at the end said I owed $40. Gave me a choice of taking it out of my refund or paying debit/credit. I entered all my debit info and said to pay. Shockingly my receipt said I was charged $179. Couldn’t get help on the site so called intuit. Only AI and gave me a choice of texting or emailing info to me. I said text. Sent me same info on site about what great things my $179 would give me. Not the problem. Feels really scammy to me. Guess I’ll try H&R Block next year.","offTopic":false},{"id":"2b6c83cf-bd47-4e1e-9c96-e81bf74d5647","excerpt":"TurboTax: File Your Tax Return — Not free! False advertisement! I used Turbo Tax for many years and I used to like it. Now I am very disappointed with the dishonesty in their advertising. I will never use it again. It has gotten more expensive every year, and this year, after spending the time to prepare my taxes, they","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.6030168,"occurredAt":"2026-04-21T11:42:27.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4307263,"matchedPatterns":["product:TurboTax"],"statement":"Now I am very disappointed with the dishonesty in their advertising.","title":"TurboTax: File Your Tax Return","body":"Not free! False advertisement! I used Turbo Tax for many years and I used to like it. Now I am very disappointed with the dishonesty in their advertising. I will never use it again. It has gotten more expensive every year, and this year, after spending the time to prepare my taxes, they all of the sudden, at the very end, tried to charge me almost $200. Now that they've gotten notoriety, they're making a cash grab. I took my business elsewhere, and got it done for free instead.","offTopic":false},{"id":"b7c07925-0cbf-4a7c-a4ff-d18d4354c338","excerpt":"TurboTax: File Your Tax Return — Not worth it — Turbo Tax USED to be a solid way to file your taxes to avoid the price gauge from other companies. However, now they want to charge $150 for a tax refund I completed myself, and had AI check over. I’m confused as to how I need to pay or take out of my refund $150 for some","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.4712,"occurredAt":"2026-08-07T04:32:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.24,"sentiment":-0.6,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"However, now they want to charge $150 for a tax refund I completed myself, and had AI check over.","title":"TurboTax: File Your Tax Return — Not worth it","body":"Turbo Tax USED to be a solid way to file your taxes to avoid the price gauge from other companies. However, now they want to charge $150 for a tax refund I completed myself, and had AI check over. I’m confused as to how I need to pay or take out of my refund $150 for something a 12 year old could input and click through. \n\nOn top of that, you can only file around THEIR time, as their website and app are insanely slow, and won’t let you move on from a step. Just as the other companies and private contractors,  turbo tax is a money hungry organization who will do any and everything they can to ring out your pockets before you get your refund.","offTopic":false},{"id":"97c857fd-65fa-4a1f-83bc-8949f352241b","excerpt":"TurboTax: File Your Tax Return — My wife and I saved more than $3000 in taxes by entering the exact same information into FreeTaxUSA vs. TurboTax. If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interfac","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":0.52475035,"occurredAt":"2026-04-14T14:35:07.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.18666667,"sentiment":-0.46666667,"confidence":0.44220534,"matchedPatterns":["product:TurboTax"],"statement":"If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interface has become less intuitive, and the service is more expensive.","title":"TurboTax: File Your Tax Return","body":"My wife and I saved more than $3000 in taxes by entering the exact same information into FreeTaxUSA vs. TurboTax. If that wasn't bad enough, the experience of using TurboTax has taken a nosedive over the past 2 years: pages load more slowly, full-page ads appear more often, the interface has become less intuitive, and the service is more expensive. TurboTax speedran ensh*ttification faster than I've ever seen before. I suspect heavy use of AI is to blame. Avoid TurboTax.","offTopic":true},{"id":"8b21b488-77a6-43ed-a94e-77f8330c28ba","excerpt":"TurboTax: File Your Tax Return — Got Screwed by TurboTax — Watch out guys. I chose the FREE TurboTax. I used the standard 1040 return. Had only one W-2. I did however have the Child Tax Credit, and the Earned Income Tax Credit but these were included so why am I being billed? It never came up telling me I was going to ","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.46488312,"occurredAt":"2026-07-21T16:17:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.22337662,"sentiment":-0.5584416,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Bad thing is I use my debit card in the filing process so I’m the one gonna be billed.","title":"TurboTax: File Your Tax Return — Got Screwed by TurboTax","body":"Watch out guys. I chose the FREE TurboTax. I used the standard 1040 return. Had only one W-2. I did however have the Child Tax Credit, and the Earned Income Tax Credit but these were included so why am I being billed? It never came up telling me I was going to be billed. What a lie. A month later I get an email that tells me; For the online state DIY I owe $64 + For the deluxe I owe $79 for a total of $143. You cannot respond to the email. You can only call them so I called them. Went round and round with the AI that responds to their calls, until I finally got an agent. They will not reverse the charges. They said it continuously tells you through out the filing process that you’re going to be charged. It did not do that. I wouldn’t have entered my credit card information if I’ve known that. How stupid do you think I am? I’ve done taxes using software for years never been charged. Funny thing is they aren’t even my taxes I was doing my son a favor by doing his taxes. Even though it’s supposed to be free, it’s still requires you to enter in a payment method at the end or you cannot continue. Bad thing is I use my debit card in the filing process so I’m the one gonna be billed. I’m 66 years old and live on a disability check. I know one thing for sure I’ll never use the “FREE” TurboTax again. And I’m going to blast this all over social media.\n\nHere is what TurboTax’s standard reply is “Our system is designed to detect the complexity of your return based on the information provided. Free Edition filing is intended for simple 1040 returns only not including any schedules except Schedule 1-A, Child Tax Credit, Earned Income Tax Credit and student loan interest.”","offTopic":false},{"id":"99b5abd5-8337-44ba-8357-7aad6f204d23","excerpt":"TurboTax: File Your Tax Return — Not happy at all — I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-06-08T18:40:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected.","title":"TurboTax: File Your Tax Return — Not happy at all","body":"I usually file with these guys every year. And every year there is an option to file free ad they advertise on tv. Well, this past year when I filed, I get an email saying that my bank will be charged $119.00 for a deluxe option that I never wanted and never selected. I’m moving on from these thieves. They are no better than the IRS. I learned my lesson. I just wanted let everyone here know it’s not free!! One star from me.","offTopic":false},{"id":"34e2207a-e545-4e97-b555-6d89a0ce9459","excerpt":"TurboTax: File Your Tax Return — last year using turbo tax. been using for 8 years and have always been able to do them for free here. this year, I was charged ~300 for a very simple and common income form. I was not told I was using \"premium\" features (despite choosing free version) until it was time to send them, and","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"request","weight":0.50130504,"occurredAt":"2026-04-11T13:16:16.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"other","painScore":0.06666667,"sentiment":-0.16666667,"confidence":0.46997347,"matchedPatterns":["product:TurboTax"],"statement":"this year, I was charged ~300 for a very simple and common income form.","title":"TurboTax: File Your Tax Return","body":"last year using turbo tax. been using for 8 years and have always been able to do them for free here. this year, I was charged ~300 for a very simple and common income form. I was not told I was using \"premium\" features (despite choosing free version) until it was time to send them, and too late to do anything about it. it has become click baity and incredibly biased towards their methods and sponsors. i found multiple instances where the app made decisions for me and gave addons.","offTopic":false},{"id":"383436cf-5f7e-4881-9801-133e51d3da0e","excerpt":"TurboTax: File Your Tax Return — Free isn’t free, and it says it’s done before it is — Got charged 128 dollars to use the “free” version. Did everything myself and paid over a hundred dollars for it :) wonderful. In addition to that, it told me I was done several steps before I actually was so I thought I had it all so","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.3996236,"occurredAt":"2026-03-07T18:55:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0,"confidence":0.3996236,"matchedPatterns":["product:TurboTax"],"statement":"Got charged 128 dollars to use the “free” version.","title":"TurboTax: File Your Tax Return — Free isn’t free, and it says it’s done before it is","body":"Got charged 128 dollars to use the “free” version. Did everything myself and paid over a hundred dollars for it :) wonderful. In addition to that, it told me I was done several steps before I actually was so I thought I had it all sorted for over a month. Thankfully I realized and was able to finish it but good lord. It coming says you’re don like eight times at LEAST. Say that when it’s *actually over!*","offTopic":false},{"id":"60ffad75-1446-4d23-a92f-3337955f9af6","excerpt":"TurboTax: File Your Tax Return — Misleading free e-file — After selecting the free versions and inputting all of my information before I could submit it there was a pop up saying I had to pay $70 for state and $70 for federal. Pretty scummy to wait until someone is almost finished to suddenly require money.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.39816666,"occurredAt":"2026-07-16T19:31:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.298625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Misleading free e-file.","title":"TurboTax: File Your Tax Return — Misleading free e-file","body":"After selecting the free versions and inputting all of my information before I could submit it there was a pop up saying I had to pay $70 for state and $70 for federal. Pretty scummy to wait until someone is almost finished to suddenly require money.","offTopic":false},{"id":"47274c5a-b59a-4dae-be34-9d985c076319","excerpt":"TurboTax: File Your Tax Return — Charged at a higher tier of service. No way out. — Have used TurboTax many years. I went through the process as usual and never chose any of the premium services – as usual. At the end when I want to file, I see this humongous charge as if I’ve requested premium services. And I don’t se","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"request","weight":0.38,"occurredAt":"2026-03-14T13:25:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0.14285715,"confidence":0.38,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Charged at a higher tier of service.","title":"TurboTax: File Your Tax Return — Charged at a higher tier of service. No way out.","body":"Have used TurboTax many years. I went through the process as usual and never chose any of the premium services – as usual. At the end when I want to file, I see this humongous charge as if I’ve requested premium services. And I don’t see any way to readjust other than erasing and starting again or… starting with a different system from a different company. I’ve seen this problem noted by other community contributors. I’m going to ask AI what are the other reliable tax return systems that aren’t to rip off.\n\nSpoke with an agent who helped me find how to downgrade to a more affordable level. But I learned if you do interest and dividends as most of us do then you are automatically pushed into a $200 product. That’s just before you even e-file. Thats an absurd price and shame on TurboTax and into it not letting us know that if we’re doing taxes the same way that we did last year they are going to sock us with a huge uptick in price when we get done putting all our information in. They’re trying to trap us into paying more than we should because a lot of us don’t have the time - we don’t want to start again from scratch. Shame on them.","offTopic":false},{"id":"361f7361-dd69-48bf-b733-c1abb4ffad94","excerpt":"TurboTax: File Your Tax Return — Scam — I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.30175,"occurredAt":"2026-06-19T05:37:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.26625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Scam.","title":"TurboTax: File Your Tax Return — Scam","body":"I chose the free version but turbo tax picked the TurboTax Online Do It Yourself Premium 2025 which is an extra $139. Won’t let me switch because they claim I already paid but I haven’t even filed yet. Wouldn’t recommend to anyone.","offTopic":false},{"id":"91fc1eac-5ec0-4f5b-81fd-0e097782b7c3","excerpt":"TurboTax: File Your Tax Return — Lied about payment — They’ll tell you you won’t have to pay to file and in the end I did have to pay $200. Called for help and was told there wasn’t anything they could do. Go to free tax USA they’re free!","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.300675,"occurredAt":"2026-05-07T23:13:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.237375,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Lied about payment.","title":"TurboTax: File Your Tax Return — Lied about payment","body":"They’ll tell you you won’t have to pay to file and in the end I did have to pay $200. Called for help and was told there wasn’t anything they could do. Go to free tax USA they’re free!","offTopic":false},{"id":"7d043308-ad3f-4d41-b910-2f34c2934f73","excerpt":"TurboTax: File Your Tax Return — Scam — So I used the free version like I always do but still ending up being charged $248 dollars and I don’t even know why","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.231875,"occurredAt":"2026-03-11T09:09:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.165625,"matchedPatterns":["product:TurboTax"],"statement":"TurboTax: File Your Tax Return — Scam.","title":"TurboTax: File Your Tax Return — Scam","body":"So I used the free version like I always do but still ending up being charged $248 dollars and I don’t even know why","offTopic":false},{"id":"3daebfe8-5618-4ee0-9052-ede178409188","excerpt":"TurboTax: File Your Tax Return — Cost — They charged us over $200 to file this year","url":"https://apps.apple.com/us/app/id940247939?see-all=reviews","role":"pain","weight":0.1221,"occurredAt":"2026-03-08T22:22:51.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.10175,"matchedPatterns":["product:TurboTax"],"statement":"They charged us over $200 to file this year","title":"TurboTax: File Your Tax Return — Cost","body":"They charged us over $200 to file this year","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":18},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":7}],"total":25}}