{"data":{"items":[{"id":"cb118d5a-c820-4018-a428-cd214b3febc9","excerpt":"PetSmart — They broke the app! — App used to work fine.  You were able to book appointments no problem.  You can no longer book appointments and it’s been like this for 2 months.  You are hurting the business, fix this asap!!!","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"request","weight":0.46364668,"occurredAt":"2026-09-04T18:06:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.34091666,"matchedPatterns":["urgent","solution:app"],"statement":"You are hurting the business, fix this asap!!!","title":"PetSmart — They broke the app!","body":"App used to work fine.  You were able to book appointments no problem.  You can no longer book appointments and it’s been like this for 2 months.  You are hurting the business, fix this asap!!!","offTopic":false},{"id":"70202071-365c-4baf-9963-ccde47ca6182","excerpt":"PetSmart — Terrible User Experience — The app is slow. I have good connection and the latest iPhone. I try to make an appt for my doggo’s grooming and it doesn’t recognize his saved information. I try to re-enter and say that his information is already in the system, but I don’t see. I’m force to call to make the appt ","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.40245003,"occurredAt":"2026-08-23T03:08:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.335375,"matchedPatterns":["product:PetSmart"],"statement":"PetSmart — Terrible User Experience.","title":"PetSmart — Terrible User Experience","body":"The app is slow. I have good connection and the latest iPhone. I try to make an appt for my doggo’s grooming and it doesn’t recognize his saved information. I try to re-enter and say that his information is already in the system, but I don’t see. I’m force to call to make the appt as there is no way to proceed.","offTopic":false},{"id":"eab0e962-2f47-4dd7-86a6-bd7e76efa94a","excerpt":"PetSmart — App used to be great — Recent updates removed the ability to use the animals under your profile for grooming appointment requests. I absolutely refuse to enter all of that information for each dog each time. There is also no easily found way to contact them about it the app, only the website. Fix that and I’","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"request","weight":0.326625,"occurredAt":"2026-08-28T16:09:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0,"sentiment":0.33333334,"confidence":0.326625,"matchedPatterns":["product:PetSmart"],"statement":"Fix that and I’ll update my review.","title":"PetSmart — App used to be great","body":"Recent updates removed the ability to use the animals under your profile for grooming appointment requests. I absolutely refuse to enter all of that information for each dog each time. There is also no easily found way to contact them about it the app, only the website. Fix that and I’ll update my review.","offTopic":false},{"id":"830bbb05-beae-41ed-81cc-1a330bf6cb9c","excerpt":"PetSmart — Can’t book an appointment — Seriously PetSmart.  You have an online booking process that you aren’t able to access. Fix this please!! It hasn’t been working for 72 hours. Jesus","url":"https://apps.apple.com/us/app/id1175467091?see-all=reviews","role":"pain","weight":0.21745832,"occurredAt":"2026-09-07T16:42:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.191875,"matchedPatterns":["product:PetSmart"],"statement":"Fix this please!!","title":"PetSmart — Can’t book an appointment","body":"Seriously PetSmart.  You have an online booking process that you aren’t able to access. Fix this please!! It hasn’t been working for 72 hours. Jesus","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}