{"data":{"items":[{"id":"ac0cf5f9-015a-41c0-a09a-576892680460","excerpt":"Salesforce Authenticator — Does not stay active. Frequently requires that you hunt down the app and leave it open while refreshing the browser to push through to approve. Makes my work take longer because the push notifications going to my phone are inconsistent in their reliability. Annoying to have to have an app tha","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"pain","weight":1.0999483,"occurredAt":"2022-05-20T17:40:10.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.6297414,"matchedPatterns":["frustrating","product:salesforce"],"statement":"Annoying to have to have an app that I only use for push notifications to not work for the basic function.","title":"Salesforce Authenticator","body":"Does not stay active. Frequently requires that you hunt down the app and leave it open while refreshing the browser to push through to approve. Makes my work take longer because the push notifications going to my phone are inconsistent in their reliability. Annoying to have to have an app that I only use for push notifications to not work for the basic function. Sometimes the approval is instant, requiring a quick glance and tap. Other times, a couple minutes. Would not use if I didnt have to.","offTopic":false},{"id":"78701bd7-eca6-4629-ab81-da0a90d6ad78","excerpt":"Salesforce Authenticator — I get push notifications but they are silent. I have gone through all the app settings and phone settings, this is the only app with this issue. this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system. I want to provide access for them but I","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"pain","weight":1.0363607,"occurredAt":"2025-04-09T15:51:00.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.5512557,"matchedPatterns":["frustrating","product:salesforce"],"statement":"this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system.","title":"Salesforce Authenticator","body":"I get push notifications but they are silent. I have gone through all the app settings and phone settings, this is the only app with this issue. this is terribly frustrating bc sometimes I need to approve a trusted IT consultant to help me in my system. I want to provide access for them but I do not know that the notification was sent without sound.","offTopic":false},{"id":"4071fa09-b57c-4484-80cb-f5420409992d","excerpt":"Salesforce Authenticator — The app is fairly inconsistent. When I log into salesfore, I expect a notification on my phone that I can accept to approve the log in. This only works occasionally, most times I have to open the app manually. When I open the app, instead of being brought to the authentication page, I am sent","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"request","weight":0.8751658,"occurredAt":"2023-08-09T16:15:01.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.36,"sentiment":0.083333336,"confidence":0.64350426,"matchedPatterns":["manual_process","product:salesforce"],"statement":"This only works occasionally, most times I have to open the app manually.","title":"Salesforce Authenticator","body":"The app is fairly inconsistent. When I log into salesfore, I expect a notification on my phone that I can accept to approve the log in. This only works occasionally, most times I have to open the app manually. When I open the app, instead of being brought to the authentication page, I am sent a push notification and have to go to my notifications bar to approve my login. Don't even get me started on the 'trusted locations' feature, it never works. I'd rather be sent an SMS with a code than this.","offTopic":false},{"id":"3c0c5893-d94a-4fca-b5ad-1e33681ac1ae","excerpt":"Salesforce Authenticator — This app is completely unnecessary and buggy. In a team of 7 only 1 person can log into our departments account because the automated approvals don't work. On top of that once the automated feature was turned on that person lost the ability to log in because the notifications weren't appearin","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"pain","weight":0.61959535,"occurredAt":"2023-05-24T15:49:32.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4425681,"matchedPatterns":["product:salesforce"],"statement":"This app is completely unnecessary and buggy.","title":"Salesforce Authenticator","body":"This app is completely unnecessary and buggy. In a team of 7 only 1 person can log into our departments account because the automated approvals don't work. On top of that once the automated feature was turned on that person lost the ability to log in because the notifications weren't appearing and the generated codes were \"invalid and expired \".","offTopic":false},{"id":"0e35c1bb-a070-4a16-a1d7-d7865ae3431b","excerpt":"Salesforce Authenticator — Agree with other users who say this app is buggy and completely inconsistent. It lets you approve a frequent device to automate requests, but you still have to open the app in order for the automation to work. (And sometimes the \"automation\" is active for a week, sometimes two weeks, sometime","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"pain","weight":0.5967636,"occurredAt":"2023-05-31T12:14:54.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.47112918,"matchedPatterns":["product:salesforce"],"statement":"Agree with other users who say this app is buggy and completely inconsistent.","title":"Salesforce Authenticator","body":"Agree with other users who say this app is buggy and completely inconsistent. It lets you approve a frequent device to automate requests, but you still have to open the app in order for the automation to work. (And sometimes the \"automation\" is active for a week, sometimes two weeks, sometimes a couple days, before it seems to expire.) Nothing about the \"automated\" approval is actually, in fact, automated. Often find myself having to go into the app to force approval. Anti-productivity.","offTopic":false},{"id":"7ee80996-e9cc-4299-af1e-6e98be480348","excerpt":"Salesforce Authenticator — push notifications don't work. app needs to be opened before hand in order to get them that is also slow sometimes.","url":"https://play.google.com/store/apps/details?id=com.salesforce.authenticator&hl=en","role":"pain","weight":0.18405,"occurredAt":"2026-08-27T03:18:34.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.153375,"matchedPatterns":["product:salesforce"],"statement":"app needs to be opened before hand in order to get them that is also slow sometimes.","title":"Salesforce Authenticator","body":"push notifications don't work. app needs to be opened before hand in order to get them that is also slow sometimes.","offTopic":false}],"breakdown":[{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":6}],"total":6}}