{"data":{"items":[{"id":"3b3fe35f-c22e-44c9-96b5-1436e8e3dc47","excerpt":"Flexify — The customer service of the agent named \"Aby\" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, \"We are unable to provide comprehensive education on our app's specifics.\" How dare he say he can't provi","url":"https://apps.shopify.com/reviews/1146967","role":"pain","weight":1.1200558,"occurredAt":"2026-10-16T12:12:35.859Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.58641666,"matchedPatterns":["terrible","product:Flexify"],"statement":"The customer service of the agent named \"Aby\" was horrible.","title":"Flexify","body":"The customer service of the agent named \"Aby\" was horrible. This guy didn't comprehend my inquiry but insisted that it was me who didn't understand it. Also, his attitude was very rude. He literally said, \"We are unable to provide comprehensive education on our app's specifics.\" How dare he say he can't provide \"education\" to me? Definitely a low I.Q. individual.","authorHash":"f89c4263d3f9b1491e48f8ab9b141685","rating":1,"offTopic":false},{"id":"77c75aba-f74c-4ce2-8f4e-68b9c41c2ee8","excerpt":"Atlas — I cancelled my subscription and uninstalled Atlas: AI Store Builder before the end of the 30-day free trial. Despite cancelling within the free trial period, I was charged $83.13. I believe this charge is unfair because I cancelled the app before the trial expired. I am extremely disappointed that I was charged","url":"https://apps.shopify.com/reviews/2390508","role":"demand","weight":1.0355834,"occurredAt":"2026-10-09T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"tool_discovery","painScore":0.7,"sentiment":-1,"confidence":0.6091667,"matchedPatterns":["cant_find","product:Atlas"],"statement":"Furthermore, I cannot find any customer support contact information within the app to resolve this issue.","title":"Atlas","body":"I cancelled my subscription and uninstalled Atlas: AI Store Builder before the end of the 30-day free trial. Despite cancelling within the free trial period, I was charged $83.13. I believe this charge is unfair because I cancelled the app before the trial expired. I am extremely disappointed that I was charged after taking the necessary steps to cancel the service. Furthermore, I cannot find any customer support contact information within the app to resolve this issue. I am requesting a full refund of $83.13 and a clear explanation of why I was charged despite cancelling before the end of my free trial. Please investigate this billing issue and resolve it as soon as possible. I expect a fair resolution and confirmation that no further charges will be made.","authorHash":"f039aafa15c8ba54920f9f2e4874e2da","rating":1,"offTopic":true},{"id":"03fe0af7-d569-4135-87ab-053f1d1c1aa9","excerpt":"Atlas — I hate this product It's not easy to use and it doesn't customize as it says it does and the worst part is they don't even list a customer service number or email I had to search for it.","url":"https://apps.shopify.com/reviews/2318953","role":"pain","weight":0.8304008,"occurredAt":"2026-08-11T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.42804167,"matchedPatterns":["i_hate","product:Atlas"],"statement":"I hate this product It's not easy to use and it doesn't customize as it says it does and the worst part is they don't even list a customer service number or email I had to search for it.","title":"Atlas","body":"I hate this product It's not easy to use and it doesn't customize as it says it does and the worst part is they don't even list a customer service number or email I had to search for it.","authorHash":"c6b33e6af843955dc64e5533fd3c31fd","rating":1,"offTopic":false},{"id":"e4210e4a-6a19-496c-80b0-5e197d3218e2","excerpt":"XO Insert Code — I would like to remove the code from our shop (not only disable, but REMOVE) and have contacted the support last week, to help with removal. Until today, nobody bothered to reply!!! I remembered today because Shopify sent an email how the support went. The worst customer service ever, don't expect to h","url":"https://apps.shopify.com/reviews/868192","role":"pain","weight":0.673575,"occurredAt":"2026-10-17T00:19:55.565Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.481125,"matchedPatterns":["product:XO Insert Code"],"statement":"The worst customer service ever, don't expect to hear from them if ever need them.","title":"XO Insert Code","body":"I would like to remove the code from our shop (not only disable, but REMOVE) and have contacted the support last week, to help with removal. Until today, nobody bothered to reply!!! I remembered today because Shopify sent an email how the support went. The worst customer service ever, don't expect to hear from them if ever need them. 1 star for ignoring your customers!","authorHash":"271f3b68f0ffe5d900ca0a3af80dd4da","rating":1,"offTopic":false},{"id":"b3e489b9-e94c-4814-80d6-6eb8fde6b2e8","excerpt":"Flexify — Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.","url":"https://apps.shopify.com/reviews/1912147","role":"pain","weight":0.5621,"occurredAt":"2025-10-10T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4015,"matchedPatterns":["product:Flexify"],"statement":"Horrible customer service and support.","title":"Flexify","body":"Horrible customer service and support. I first had the app installed because I used Marpipe. I've run into multiple issues recently, which there support just don't understand. Tried to explain multiple times, but failed to accomodate a 5min video hook up so I could go over it in detail.","authorHash":"27e75359a70d6dd868dbdf6099cdc5ce","rating":1,"offTopic":false},{"id":"d7fa618c-08fa-4967-9eee-c25690785e43","excerpt":"Matrixify — bad system and bad customer service upgrade but not fix anything not recommended its fraud","url":"https://apps.shopify.com/reviews/2386772","role":"pain","weight":0.323225,"occurredAt":"2026-10-07T12:00:00.000Z","sourceKey":"shopifyapps","sourceName":"Shopify App Store","credibility":0.72,"venue":"Shopify App Store/Sales channels","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.230875,"matchedPatterns":["product:Matrixify"],"statement":"bad system and bad customer service upgrade but not fix anything not recommended its fraud","title":"Matrixify","body":"bad system and bad customer service upgrade but not fix anything not recommended its fraud","authorHash":"2664ab307e2293e0521bacf56d609d1a","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"shopifyapps","sourceName":"Shopify App Store","count":6}],"total":6}}