{"data":{"items":[{"id":"5c74837b-f8f1-4654-912c-00c751be91ca","excerpt":"FreshBooks Invoicing App — The app is just awful — I have been a freshbooks customer for many years, maybe 12 or more... the mobile app is just awful, I have not been able to synchronize my account in weeks, doesn’t matter what I do, uninstall install again, log in log out... it’s just so frustrating... not worth using","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":1.1719899,"occurredAt":"2019-09-27T15:40:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.89886063,"sentiment":-1,"confidence":0.61720693,"matchedPatterns":["terrible","frustrating","product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — The app is just awful.","title":"FreshBooks Invoicing App — The app is just awful","body":"I have been a freshbooks customer for many years, maybe 12 or more... the mobile app is just awful, I have not been able to synchronize my account in weeks, doesn’t matter what I do, uninstall install again, log in log out... it’s just so frustrating... not worth using it","authorHash":"b16d99652fab039dc22c710fb972251e","rating":1,"offTopic":false},{"id":"cce3f1ec-6bda-49ae-a632-506466f54076","excerpt":"FreshBooks Invoicing App — Frustrating App — Upon opening the app, I typically have to exit out and reopen multiple times for the app to show my invoices. Often times my initial open needs me to log in instead of using the Face ID which has been set up. \nThe app doesn’t allow you to rearrange items on an invoice, forci","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":1.0067022,"occurredAt":"2026-01-25T11:03:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.55516666,"matchedPatterns":["frustrating","product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Frustrating App.","title":"FreshBooks Invoicing App — Frustrating App","body":"Upon opening the app, I typically have to exit out and reopen multiple times for the app to show my invoices. Often times my initial open needs me to log in instead of using the Face ID which has been set up. \nThe app doesn’t allow you to rearrange items on an invoice, forcing you to have to log into a web browser if you want to do that. A web browser is also necessary if you want to change a price or description of an itemized line to be saved in the queue - once you create an itemized line it’s set and can’t be edited in-app. \nThis app often feels more a frustration than a help.","authorHash":"b991cb0263abb21ce894f5f7187f2ccd","rating":2,"offTopic":false},{"id":"dbdfcabc-325b-45e3-a96a-ab905df07faf","excerpt":"FreshBooks Invoicing App — Mobile app needs attention — I’ve used FreshBooks for a few years and there seem to be glitches now with the mobile app. First it wouldn’t save photos of receipts, and it now won’t open at all on my phone despite reinstalling and updating to the most current version. \nI don’t know if the like","url":"https://apps.apple.com/au/app/id1052884030?see-all=reviews","role":"pain","weight":0.94292784,"occurredAt":"2019-01-26T10:21:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Accounting & invoicing","intent":"problem_report","painScore":0.6577778,"sentiment":-0.44444445,"confidence":0.56879026,"matchedPatterns":["frustrating","product:FreshBooks Invoicing App"],"statement":"As a small business owner, it’s quite frustrating as it can burn a lot of hours, especially for a platform that’s been increasing in cost.","title":"FreshBooks Invoicing App — Mobile app needs attention","body":"I’ve used FreshBooks for a few years and there seem to be glitches now with the mobile app. First it wouldn’t save photos of receipts, and it now won’t open at all on my phone despite reinstalling and updating to the most current version. \nI don’t know if the like apps perform any better, but there always seems to be something that doesn’t quite perform. As a small business owner, it’s quite frustrating as it can burn a lot of hours, especially for a platform that’s been increasing in cost. \nIf your business invoicing and time tracking operations are quite straightforward I’m sure it would be perfect, but I’m tired of the glitches/changes in accessibility.","authorHash":"7c9e177aa4d9ae480e99b00f23aed047","rating":2,"offTopic":false},{"id":"68dacfa3-a122-401a-8648-a6e1509fd42e","excerpt":"FreshBooks Invoicing App — Gone down hill — I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. I","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"request","weight":0.9344,"occurredAt":"2026-10-15T00:27:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.28,"sentiment":0.22222222,"confidence":0.73,"matchedPatterns":["frustrating","manual_process","praise","product:FreshBooks Invoicing App"],"statement":"It’s become very frustrating to use and there’s never a solve just promises.","title":"FreshBooks Invoicing App — Gone down hill","body":"I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform.\nUpdate Oct 2026\nI was hoping I could report back w better news. I continue to regularly experience needing to log in manually each time I open the app.","authorHash":"fe00b8ee85a9510ce01d15a32b2070f3","rating":1,"offTopic":false},{"id":"6eac3217-8ab7-497f-ad19-059e4cd12aab","excerpt":"FreshBooks Invoicing App — Website works okay, but app is terrible — I have never experienced an accounting app with more bugs. I’ve called customer support years ago and still dealing with the same bugs to this day, app freezes nonstop, never stays logged in, takes minutes to upload photos and then half the time just ","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.8862967,"occurredAt":"2026-02-20T12:34:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.81,"sentiment":-0.75,"confidence":0.48966667,"matchedPatterns":["terrible","product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Website works okay, but app is terrible.","title":"FreshBooks Invoicing App — Website works okay, but app is terrible","body":"I have never experienced an accounting app with more bugs. I’ve called customer support years ago and still dealing with the same bugs to this day, app freezes nonstop, never stays logged in, takes minutes to upload photos and then half the time just kicks you out, makes putting in receipt, and invoicing almost impossible.","authorHash":"74948d64d6b70ef40328f66bb5ad45ea","rating":2,"offTopic":false},{"id":"10518d72-7026-4af3-978f-96fd70b0fc79","excerpt":"FreshBooks Invoicing App — I have had this app for 5 years. It was great for me as a consultant and I really enjoyed it, but I would never recommend anyone try this app or Freshbooks software in general. I have had 3 instances of major disruptions to my bank connections that lasted weeks with no urgency from support an","url":"https://play.google.com/store/apps/details?id=com.freshbooks.andromeda&hl=en","role":"request","weight":0.8722701,"occurredAt":"2025-07-09T21:28:28.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"recommendation_request","painScore":0.23712121,"sentiment":-0.030303031,"confidence":0.70508057,"matchedPatterns":["recommend","workaround","product:FreshBooks Invoicing App"],"statement":"I have had 3 instances of major disruptions to my bank connections that lasted weeks with no urgency from support and cumbersome workarounds.","title":"FreshBooks Invoicing App","body":"I have had this app for 5 years. It was great for me as a consultant and I really enjoyed it, but I would never recommend anyone try this app or Freshbooks software in general. I have had 3 instances of major disruptions to my bank connections that lasted weeks with no urgency from support and cumbersome workarounds. Recently, the time tracking app has stopped working on mobile with frequent errors. Do yourself a favor and avoid this app, it is a huge burden to transition to something else.","authorHash":"a808535c492341de0a3068b99215712c","rating":1,"offTopic":false},{"id":"5d2ebcef-3571-4dcf-b0eb-b8031d88f9f9","excerpt":"FreshBooks Invoicing App — Keeps Crashing — So frustrating. I can barely get anything done on this app. It keeps kicking me out and I have to go back and redo all the work. Not worth the money! The desktop software is good I just couldn’t use this app anymore I was about to pull my hair out lol","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.882589,"occurredAt":"2020-03-25T22:12:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.6953846,"sentiment":-0.53846157,"confidence":0.52058333,"matchedPatterns":["frustrating","keeps_failing","product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Keeps Crashing.","title":"FreshBooks Invoicing App — Keeps Crashing","body":"So frustrating. I can barely get anything done on this app. It keeps kicking me out and I have to go back and redo all the work. Not worth the money! The desktop software is good I just couldn’t use this app anymore I was about to pull my hair out lol","authorHash":"25d44506841f4271390001770f6b773f","rating":2,"offTopic":false},{"id":"3f70616c-26b4-4b83-a4b5-8f02ffe6ed11","excerpt":"FreshBooks Invoicing App — Too many glitches — Too many glitches, logs us out when it’s most important. Freezes when finalizing invoice ready to send and have to start all over. Extremely frustrating words can’t describe. Has our our tech looking extremely unprofessional when invoicing clients on site","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.8808583,"occurredAt":"2025-09-20T21:11:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.46854165,"matchedPatterns":["frustrating","product:FreshBooks Invoicing App"],"statement":"Extremely frustrating words can’t describe.","title":"FreshBooks Invoicing App — Too many glitches","body":"Too many glitches, logs us out when it’s most important. Freezes when finalizing invoice ready to send and have to start all over. Extremely frustrating words can’t describe. Has our our tech looking extremely unprofessional when invoicing clients on site","authorHash":"bbad057adf2d84ff8f708ee6db8abd2a","rating":1,"offTopic":false},{"id":"4f54e5d4-aee2-494f-9382-d0cb481bb468","excerpt":"FreshBooks Invoicing App — Love FreshBooks; Hate iOS app — FreshBooks as a whole does everything I need, but their app so subpar. It was great until the last 3 mo or so when I realized that entries made on the app (expenses, time etc) weren’t syncing with the site. I’ve logged tickets only to be told I need to update t","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.83473337,"occurredAt":"2019-05-01T23:18:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.52,"sentiment":-0.1,"confidence":0.5491667,"matchedPatterns":["frustrating","product:FreshBooks Invoicing App"],"statement":"It’s frustrating that I have to lug out my laptop to safely make these changes.","title":"FreshBooks Invoicing App — Love FreshBooks; Hate iOS app","body":"FreshBooks as a whole does everything I need, but their app so subpar. It was great until the last 3 mo or so when I realized that entries made on the app (expenses, time etc) weren’t syncing with the site. I’ve logged tickets only to be told I need to update the app. But not matter how many times I update the app or stop and close it or restart the issue persists. Today the only use of the app is to see where we’re at as there is no way to actually use it with any degree of safety. In an hourly based small business having faith that the hours I log will be available when I go to invoice is a must have. It’s frustrating that I have to lug out my laptop to safely make these changes.","authorHash":"cbc085405230908d4935c09bf60065ec","rating":1,"offTopic":false},{"id":"788bc2ca-ca12-43fd-b88a-5c40245b848b","excerpt":"FreshBooks Invoicing App — Awful — The current version is awful. Still cannot login and when I do all of my client invoices are gone! Not sure why I bother paying for this service.","url":"https://apps.apple.com/ca/app/id1052884030?see-all=reviews","role":"pain","weight":0.78322226,"occurredAt":"2025-02-09T21:33:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Accounting & invoicing","intent":"feature_request","painScore":0.865,"sentiment":-1,"confidence":0.41995832,"matchedPatterns":["terrible","still_cannot","product:FreshBooks Invoicing App"],"statement":"Still cannot login and when I do all of my client invoices are gone!","title":"FreshBooks Invoicing App — Awful","body":"The current version is awful. Still cannot login and when I do all of my client invoices are gone! Not sure why I bother paying for this service.","authorHash":"f758e87d497e812730567784e85e63a5","rating":1,"offTopic":false},{"id":"e124c40e-6875-41f0-9de7-d2366c0a7ee5","excerpt":"FreshBooks Invoicing App — Gone down hill — I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. I","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"request","weight":0.76053333,"occurredAt":"2025-09-02T22:37:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"problem_report","painScore":0.24,"sentiment":0.22222222,"confidence":0.61333334,"matchedPatterns":["frustrating","praise","product:FreshBooks Invoicing App"],"statement":"It’s become very frustrating to use and there’s never a solve just promises.","title":"FreshBooks Invoicing App — Gone down hill","body":"I love this company and have been a customer for more than a decade. Sadly, I can no longer recommend them as they are very nice people try to be helpful over the phone, but nothing seems to change. I continue to have chronic login and user experience issues with their app. It’s become very frustrating to use and there’s never a solve just promises. If I was starting over again now I would not choose this platform.","authorHash":"fe00b8ee85a9510ce01d15a32b2070f3","rating":1,"offTopic":false},{"id":"dfdd1ae1-5f7e-4de3-84a9-0566ef330a4e","excerpt":"FreshBooks Invoicing App — Useless app — Anything you want done is on the website\nIt’s completely unintuitive \nThey’re back office is a bunch of pencil pushing losers who lack communication skills\nI wouldn’t trust them with used toilet paper","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.62619334,"occurredAt":"2020-04-06T18:48:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.35579166,"matchedPatterns":["missing_feature","product:FreshBooks Invoicing App"],"statement":"Anything you want done is on the website It’s completely unintuitive They’re back office is a bunch of pencil pushing losers who lack communication skills I wouldn’t trust them with used toilet paper","title":"FreshBooks Invoicing App — Useless app","body":"Anything you want done is on the website\nIt’s completely unintuitive \nThey’re back office is a bunch of pencil pushing losers who lack communication skills\nI wouldn’t trust them with used toilet paper","authorHash":"019511976f635cef010d410e80503f23","rating":1,"offTopic":false},{"id":"fc3766bc-65b0-4ab6-b861-871d121b633e","excerpt":"FreshBooks Invoicing App — The most glitchy app that exists — I literally do not understand why this app doesn’t work nine times out of ten. It constantly needs an update to “fix bugs”, but nothing changes. Most times, my invoices and expenses won’t load. If I go to edit an invoice, it will often change the address in ","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.6139,"occurredAt":"2025-12-17T12:01:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4385,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — The most glitchy app that exists.","title":"FreshBooks Invoicing App — The most glitchy app that exists","body":"I literally do not understand why this app doesn’t work nine times out of ten. It constantly needs an update to “fix bugs”, but nothing changes. Most times, my invoices and expenses won’t load. If I go to edit an invoice, it will often change the address in the invoice. It literally makes doing my job impossible. I do not understand what the issue is. Freshbooks needs to hire better app developers.","authorHash":"64aee569493af50e02193afe4f14244c","rating":2,"offTopic":false},{"id":"972b22bd-c832-4907-9f2f-da131ab8eff6","excerpt":"FreshBooks Invoicing App — The app doesn’t work anymore — And they will delete your account when you complain that their overpriced service doesn’t work. Be careful who you trust with your accounting","url":"https://apps.apple.com/au/app/id1052884030?see-all=reviews","role":"pricing","weight":0.58011556,"occurredAt":"2020-09-17T01:55:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Accounting & invoicing","intent":"pricing_complaint","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.31991667,"matchedPatterns":["too_expensive","product:FreshBooks Invoicing App"],"statement":"And they will delete your account when you complain that their overpriced service doesn’t work.","title":"FreshBooks Invoicing App — The app doesn’t work anymore","body":"And they will delete your account when you complain that their overpriced service doesn’t work. Be careful who you trust with your accounting","authorHash":"f90539d0831768d634cb3d598ab3ddb4","rating":1,"offTopic":false},{"id":"c3463933-8c29-40cc-9b07-3d72f68778ed","excerpt":"FreshBooks Invoicing App — Terrible App — App constantly crashes, invoices are never in sync, I will only use if I desperately need to, lacks features that the desktop version has.","url":"https://apps.apple.com/ca/app/id1052884030?see-all=reviews","role":"pain","weight":0.53379333,"occurredAt":"2025-05-01T09:01:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Accounting & invoicing","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.30329168,"matchedPatterns":["missing_feature","product:FreshBooks Invoicing App"],"statement":"App constantly crashes, invoices are never in sync, I will only use if I desperately need to, lacks features that the desktop version has.","title":"FreshBooks Invoicing App — Terrible App","body":"App constantly crashes, invoices are never in sync, I will only use if I desperately need to, lacks features that the desktop version has.","authorHash":"8ffd445752873730eb45e21af187b866","rating":2,"offTopic":false},{"id":"6a07e039-0720-4375-b119-cfb7e6b18e3c","excerpt":"FreshBooks Invoicing App — Terrible App for invoicing — I tried to invoice my employers 3 times using this app, successfully created the document but when sending through the app it doesn’t even end up sending it so then I downloaded as a PDF but the file doesn’t even work. Useless","url":"https://apps.apple.com/gb/app/id1052884030?see-all=reviews","role":"pain","weight":0.468125,"occurredAt":"2021-12-01T17:18:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.334375,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Terrible App for invoicing.","title":"FreshBooks Invoicing App — Terrible App for invoicing","body":"I tried to invoice my employers 3 times using this app, successfully created the document but when sending through the app it doesn’t even end up sending it so then I downloaded as a PDF but the file doesn’t even work. Useless","authorHash":"c76a2cf404ca3c825c01457f03281b5c","rating":1,"offTopic":false},{"id":"e7cbc673-49e7-4060-a849-d7a250bfe39e","excerpt":"FreshBooks Invoicing App — Do not use. — Absolutely terrible. Looses work all the time. Wasting time and money. Avoid!!!","url":"https://apps.apple.com/gb/app/id1052884030?see-all=reviews","role":"pain","weight":0.46396458,"occurredAt":"2026-06-01T12:13:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.25079167,"matchedPatterns":["waste_of_time","product:FreshBooks Invoicing App"],"statement":"Wasting time and money.","title":"FreshBooks Invoicing App — Do not use.","body":"Absolutely terrible. Looses work all the time. Wasting time and money. Avoid!!!","authorHash":"9d28a8608c0a0b24b69f1eb76c494060","rating":1,"offTopic":false},{"id":"0f7d5d8f-be2a-41f5-8cf2-ca9d32aaf924","excerpt":"FreshBooks Invoicing App — Terribly optimized app — Always crashes, server syncing is spotty and fails at every login. Erases all work unless explicitly saved. I can’t imagine most of these reviews being legitimate with how poorly programmed this app and data infrastructure is","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.462,"occurredAt":"2026-06-26T19:04:21.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.33,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"Always crashes, server syncing is spotty and fails at every login.","title":"FreshBooks Invoicing App — Terribly optimized app","body":"Always crashes, server syncing is spotty and fails at every login. Erases all work unless explicitly saved. I can’t imagine most of these reviews being legitimate with how poorly programmed this app and data infrastructure is","authorHash":"ec204fb85db633a3fad78842e2cd830c","rating":1,"offTopic":false},{"id":"d308b2f1-93af-45aa-8261-2a66f1ebfaef","excerpt":"FreshBooks Invoicing App — Good Experience on Web, Bad Experience in iOS — I don’t find the iOS app for Freshbooks helpful.  I can’t access payments in the app, I can’t enter non-invoice income (such as when a publication pays for articles), I can’t enter receipts for expenses, and I can’t enter mileage for expenses.  ","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"request","weight":0.4385,"occurredAt":"2020-07-15T00:51:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0.3846154,"confidence":0.4385,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Good Experience on Web, Bad Experience in iOS.","title":"FreshBooks Invoicing App — Good Experience on Web, Bad Experience in iOS","body":"I don’t find the iOS app for Freshbooks helpful.  I can’t access payments in the app, I can’t enter non-invoice income (such as when a publication pays for articles), I can’t enter receipts for expenses, and I can’t enter mileage for expenses.  It’s mostly just there for viewing things, which I could just do by going to the website.  So long as the website isn’t having technical issues itself, like now when I can’t send a client an invoice, it’s a pretty good experience.  Freshbook really hasn’t changed that much in years, and while it doesn’t need aesthetic improvements, it can improve the user experience by updating the functionality of the iOS and iPad OS apps, by eliminating the bugginess of its website, and by making the entry of expenses far more user friendly than it currently is.  Comparatively, the other major bookkeeping apps for freelancers (Quickbooks and and.co) have done a lot more to be useful.","authorHash":"6010ef24e5cbe9191ad2c8b509f1a122","rating":2,"offTopic":false},{"id":"8e81e55f-76b8-45fb-a2d4-4c370864e083","excerpt":"FreshBooks Invoicing App — DO NOT USE - 10 Year Client Looking to Leave — They used to be great, since being forced to move to the new platform I’ve had so many issues. \nI can’t even mark invoices as paired, duplicate entries for time based billing. Slow sync to server and too many crashes. Run away I’m very sad to say","url":"https://apps.apple.com/au/app/id1052884030?see-all=reviews","role":"request","weight":0.4319909,"occurredAt":"2021-02-08T12:48:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Accounting & invoicing","intent":"other","painScore":0.10909091,"sentiment":-0.27272728,"confidence":0.3895,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"Slow sync to server and too many crashes.","title":"FreshBooks Invoicing App — DO NOT USE - 10 Year Client Looking to Leave","body":"They used to be great, since being forced to move to the new platform I’ve had so many issues. \nI can’t even mark invoices as paired, duplicate entries for time based billing. Slow sync to server and too many crashes. Run away I’m very sad to say. They’ve really blown it.","authorHash":"79e4384f6ebe6ac76052e33d5bae8399","rating":1,"offTopic":false},{"id":"1f19776f-664e-4bfc-93d4-5381c83b9861","excerpt":"FreshBooks Invoicing App — 5/10 — App is designed well, but crashes often and has errors when submitting invoices. Clients can only pay the invoice half of the time, the other half of the time they can only view the invoice.","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.397075,"occurredAt":"2025-08-08T19:59:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.283625,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"App is designed well, but crashes often and has errors when submitting invoices.","title":"FreshBooks Invoicing App — 5/10","body":"App is designed well, but crashes often and has errors when submitting invoices. Clients can only pay the invoice half of the time, the other half of the time they can only view the invoice.","authorHash":"8fd0951116b9cb0b014d5dc4c5ee6cf4","rating":3,"offTopic":false},{"id":"7f2a25d6-f262-411e-9669-fb7a2558ac42","excerpt":"FreshBooks Invoicing App — Half finished — Totally unreliable, and supports solution to every problem is to uninstall and reinstall. Cannot even add up numbers correctly. Balances are wrong but if you reinstall the app it corrects itself. Can’t rely on the data it is displaying.","url":"https://apps.apple.com/gb/app/id1052884030?see-all=reviews","role":"pain","weight":0.38255003,"occurredAt":"2025-07-03T12:35:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.27325,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"Totally unreliable, and supports solution to every problem is to uninstall and reinstall.","title":"FreshBooks Invoicing App — Half finished","body":"Totally unreliable, and supports solution to every problem is to uninstall and reinstall. Cannot even add up numbers correctly. Balances are wrong but if you reinstall the app it corrects itself. Can’t rely on the data it is displaying.","authorHash":"64d93aa2fc318da4692e44dc7b05d3b5","rating":1,"offTopic":false},{"id":"04cd21a8-33cb-4469-aba6-0a7af667c04a","excerpt":"FreshBooks Invoicing App — Good when it works! — It’s a good app when it’s working but it constantly crashes such that you can’t open it for extended periods of times, destroying the whole point of easy on the go invoicing. I reported the issue a number of times and just get ignored so doesn’t sound like it’s high on t","url":"https://apps.apple.com/gb/app/id1052884030?see-all=reviews","role":"request","weight":0.33975,"occurredAt":"2023-09-10T10:31:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0.14285715,"confidence":0.33975,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"I reported the issue a number of times and just get ignored so doesn’t sound like it’s high on their agenda to fix which is a shame","title":"FreshBooks Invoicing App — Good when it works!","body":"It’s a good app when it’s working but it constantly crashes such that you can’t open it for extended periods of times, destroying the whole point of easy on the go invoicing. I reported the issue a number of times and just get ignored so doesn’t sound like it’s high on their agenda to fix which is a shame","authorHash":"a9c83577afe37da734d660bcfbd83b5e","rating":2,"offTopic":false},{"id":"f9bd1d90-f3e7-4550-9ce5-733cc473865c","excerpt":"FreshBooks Invoicing App — Terrible!! — Absolutely terrible. App constantly not sending invoices or updating payments. Won’t allow to delete clients issues on website. Have tried contacting them but can’t get a response.","url":"https://apps.apple.com/gb/app/id1052884030?see-all=reviews","role":"pain","weight":0.310275,"occurredAt":"2021-04-23T20:42:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.221625,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"FreshBooks Invoicing App — Terrible!!.","title":"FreshBooks Invoicing App — Terrible!!","body":"Absolutely terrible. App constantly not sending invoices or updating payments. Won’t allow to delete clients issues on website. Have tried contacting them but can’t get a response.","authorHash":"fe5419c9d2052d76338c8b51ed32fc71","rating":1,"offTopic":false},{"id":"3e7a6ac9-77db-4dcb-98df-383cbb50dcd5","excerpt":"FreshBooks Invoicing App — Crashes too often — I use the FreshBooks app on the iPhone and it crashes so often I find it almost unusable. It doesn’t matter how great the product is if the customer can’t use it","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"pain","weight":0.25804168,"occurredAt":"2019-07-11T21:33:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.22222222,"sentiment":-0.5555556,"confidence":0.211125,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"I use the FreshBooks app on the iPhone and it crashes so often I find it almost unusable.","title":"FreshBooks Invoicing App — Crashes too often","body":"I use the FreshBooks app on the iPhone and it crashes so often I find it almost unusable. It doesn’t matter how great the product is if the customer can’t use it","authorHash":"598fe5bdbfc834d3a3ca74afa0909f9d","rating":1,"offTopic":false},{"id":"ce64f412-dc8f-4f25-9422-7005f9945db0","excerpt":"FreshBooks Invoicing App — Not very good — There are some good features like adding expense. Everything else it]s pretty bad and it constantly crashes.","url":"https://apps.apple.com/us/app/id1052884030?see-all=reviews","role":"request","weight":0.17046428,"occurredAt":"2020-05-19T23:54:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0.057142857,"sentiment":-0.14285715,"confidence":0.16125,"matchedPatterns":["product:FreshBooks Invoicing App"],"statement":"Everything else it]s pretty bad and it constantly crashes.","title":"FreshBooks Invoicing App — Not very good","body":"There are some good features like adding expense. Everything else it]s pretty bad and it constantly crashes.","authorHash":"9a6ab16ee320b1aa49de836db7eeb96b","rating":2,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":25},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":26}}