{"data":{"items":[{"id":"b7337183-0074-41f4-bf27-b8b1b6dcad8f","excerpt":"Intuit QuickBooks for Business — Use the online version instead — This is only about the app not the QuickBooks service. The app just sits there upon opening. The opening screen is also confusing. Do I pick one of the products? Does it matter? It’s quicker to log into the online version than wait for the app to load. A","url":"https://apps.apple.com/gb/app/id584606479?see-all=reviews","role":"pain","weight":0.50666666,"occurredAt":"2025-06-07T09:20:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.38,"matchedPatterns":["product:Intuit QuickBooks for Business"],"statement":"The opening screen is also confusing.","title":"Intuit QuickBooks for Business — Use the online version instead","body":"This is only about the app not the QuickBooks service. The app just sits there upon opening. The opening screen is also confusing. Do I pick one of the products? Does it matter? It’s quicker to log into the online version than wait for the app to load. And, the functionality is quite limited compared to the online version. Matching invoices to payments just doesn’t work in the app.","authorHash":"7cf3ae065bd408421eaca3bb9fa85349","rating":1,"offTopic":false},{"id":"7ee39d0d-508a-488a-a56d-05a7c17fd01a","excerpt":"Intuit QuickBooks for Business — Hidden fees — Title: Hidden fees and a discouraging experience\nReview:\nI’m giving QuickBooks 1 star because the fees feel hidden and the pricing isn’t clear upfront. I signed up expecting straightforward costs, but instead kept running into extra charges that weren’t obvious until after","url":"https://apps.apple.com/us/app/id584606479?see-all=reviews","role":"request","weight":0.4325,"occurredAt":"2026-10-12T18:52:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Accounting & invoicing","intent":"other","painScore":0,"sentiment":0.25,"confidence":0.4325,"matchedPatterns":["product:Intuit QuickBooks for Business"],"statement":"Basic things that should be easy—like finding merchant services/payment settings—take too much digging, and the layout feels confusing and inconsistent.","title":"Intuit QuickBooks for Business — Hidden fees","body":"Title: Hidden fees and a discouraging experience\nReview:\nI’m giving QuickBooks 1 star because the fees feel hidden and the pricing isn’t clear upfront. I signed up expecting straightforward costs, but instead kept running into extra charges that weren’t obvious until after I was already using the product.\nThe mobile app only adds to the frustration. Basic things that should be easy—like finding merchant services/payment settings—take too much digging, and the layout feels confusing and inconsistent. Overall, it’s been a discouraging experience and I wouldn’t recommend it if you want transparent pricing and a simple app.","authorHash":"510ce511cea8534c805da6be523820de","rating":1,"offTopic":true},{"id":"f34377b2-491c-4151-bddf-09db09da3855","excerpt":"TurboTax: File Your Tax Return — I've used Turbo Tax for decades but this will be my last. it's become confusing without benefit of a back button, and it has almost constant annoying upsell of it's product that is deceiving in it's price displayed. Plus I have to subscribe to Credit Karma if I want to track my tax retu","url":"https://play.google.com/store/apps/details?id=com.intuit.turbotax.mobile&hl=en","role":"pain","weight":1.0605333,"occurredAt":"2022-10-17T16:58:35.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Accounting & invoicing","intent":"problem_report","painScore":0.64,"sentiment":-0.4,"confidence":0.64666665,"matchedPatterns":["frustrating","product:TurboTax"],"statement":"it's become confusing without benefit of a back button, and it has almost constant annoying upsell of it's product that is deceiving in it's price displayed.","title":"TurboTax: File Your Tax Return","body":"I've used Turbo Tax for decades but this will be my last. it's become confusing without benefit of a back button, and it has almost constant annoying upsell of it's product that is deceiving in it's price displayed. Plus I have to subscribe to Credit Karma if I want to track my tax return status. There is so many tax apps out there I'm sure I'll find a better one next year. It was a good app in the beginning. They didn't have my bank for my mortgage listed. It's #6 largest in the world. Lame.","authorHash":"9b1744ba884ff39a48fa4ae4862aaa4b","rating":1,"offTopic":false},{"id":"e9a1a806-4b9a-4be1-ab2d-01cc17d3a0b2","excerpt":"Square Invoices: Invoice Maker — Transfers confusing — Not impressed with 1% instant transfer fee on top on 2.5 %. Transfers are confusing.","url":"https://apps.apple.com/gb/app/id1405254630?see-all=reviews","role":"pain","weight":0.21104999,"occurredAt":"2023-01-07T14:05:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.15075,"matchedPatterns":["product:Square Invoices"],"statement":"Square Invoices: Invoice Maker — Transfers confusing.","title":"Square Invoices: Invoice Maker — Transfers confusing","body":"Not impressed with 1% instant transfer fee on top on 2.5 %. Transfers are confusing.","authorHash":"4c393aa33d54dfcd45181d7d766a0e53","rating":1,"offTopic":true},{"id":"70a0422a-5e5e-4eb7-9a2a-7292841e672d","excerpt":"Square Invoices: Invoice Maker — Confusing and limited — Super confusing and can’t do half the stuff I want to with it","url":"https://apps.apple.com/ca/app/id1405254630?see-all=reviews","role":"pain","weight":0.185325,"occurredAt":"2025-10-09T19:32:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Accounting & invoicing","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.132375,"matchedPatterns":["product:Square Invoices"],"statement":"Square Invoices: Invoice Maker — Confusing and limited.","title":"Square Invoices: Invoice Maker — Confusing and limited","body":"Super confusing and can’t do half the stuff I want to with it","authorHash":"2481a3bee0756726a455605ab989ad02","rating":1,"offTopic":false},{"id":"93d227bd-17c3-4360-a2ca-64183a2225b4","excerpt":"Xero Accounting for business — What have I done — Confusing as all hell","url":"https://apps.apple.com/au/app/id441880705?see-all=reviews","role":"pain","weight":0.109500006,"occurredAt":"2025-11-06T04:47:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Accounting & invoicing","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.09125,"matchedPatterns":["product:Xero Accounting for business"],"statement":"Confusing as all hell","title":"Xero Accounting for business — What have I done","body":"Confusing as all hell","authorHash":"1995ed085d9c1845132d68caf644ec8e","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":5},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":6}}