{"data":{"items":[{"id":"e99adaa2-5119-4908-a32a-e0b18be8efb3","excerpt":"Microsoft Authenticator — Completely terrible app — It does not work, I signed into it and added my school a while back and after 2 months it logged me out and now it won’t let me re-enter unless I have the code from the authentication app, but I am logged out of the app and my password doesn’t work to re-enter, and th","url":"https://apps.apple.com/au/app/id983156458?see-all=reviews","role":"pain","weight":1.1438667,"occurredAt":"2026-07-17T07:46:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"problem_report","painScore":0.865,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["frustrating","doesnt_work","product:Microsoft Authenticator"],"statement":"Absolutely useless and infuriating much like every other useless terrible app Microsoft makes.","title":"Microsoft Authenticator — Completely terrible app","body":"It does not work, I signed into it and added my school a while back and after 2 months it logged me out and now it won’t let me re-enter unless I have the code from the authentication app, but I am logged out of the app and my password doesn’t work to re-enter, and then get this…. It says my password is wrong even though it’s the correct one. Absolutely useless and infuriating much like every other useless terrible app Microsoft makes.","authorHash":"18cbc94834e4744048cf60665a757a4d","rating":1,"offTopic":false},{"id":"42b0cc1b-bc62-40f0-8778-12b3ca9399a2","excerpt":"Microsoft Authenticator — Vicious Cycle, Zero Support — I used this app last year for school and it seemed to work alright but was super annoying having to double verify everything. When I completed my term I deleted the app and went on my merry way. Now I am enrolled in another course and need the app. I try to login ","url":"https://apps.apple.com/ca/app/id983156458?see-all=reviews","role":"pain","weight":1.1394024,"occurredAt":"2025-08-22T22:32:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Security & access","intent":"feature_request","painScore":0.8577212,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["frustrating","still_cannot","product:Microsoft Authenticator"],"statement":"I’ve tried for 3 weeks and still no luck.","title":"Microsoft Authenticator — Vicious Cycle, Zero Support","body":"I used this app last year for school and it seemed to work alright but was super annoying having to double verify everything. When I completed my term I deleted the app and went on my merry way. Now I am enrolled in another course and need the app. I try to login to my Microsoft account and it asks to verify with a number from the app. So I try to login to the Authenticator app and it asks me to verify with a code from the app. How the heck am I to get a code from the app when I’m trying to sign in to the app…. So frustrating!! Then I try to get help from Microsoft and I’m met with an AI lady. Absolutely no help. Ask to speak to a person and directed right back to a robot. I’ve tried for 3 weeks and still no luck. I need this to access my school account. Sounds like many others are in the same boat. Garbage……","authorHash":"989255535b89c6c51081317a6c53a0fc","rating":1,"offTopic":false},{"id":"ceb4762b-f606-44df-bdd8-4ad2167785a3","excerpt":"Microsoft Authenticator — Sends you in a loop so frustrating — Got to be quite possibly the worst user experience of any app. Trying to log into teams on my new phone and it sends me in an infuriating loop. Automatically opens Authenticator and then asks me for a code from the Authenticator app. I can’t access it if I ","url":"https://apps.apple.com/gb/app/id983156458?see-all=reviews","role":"pain","weight":0.97062564,"occurredAt":"2025-12-01T06:20:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.51629025,"matchedPatterns":["frustrating","product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Sends you in a loop so frustrating.","title":"Microsoft Authenticator — Sends you in a loop so frustrating","body":"Got to be quite possibly the worst user experience of any app. Trying to log into teams on my new phone and it sends me in an infuriating loop. Automatically opens Authenticator and then asks me for a code from the Authenticator app. I can’t access it if I am already in the app. Why hasn’t this been fixed, it’s been an issue for ages now. Microsoft is a billion pound corporation and can’t even get the basics right.","authorHash":"8dc964fe5c892f037ff8526ee3492da2","rating":1,"offTopic":false},{"id":"c35e5964-7660-46b2-9ebf-359adfb5af0f","excerpt":"Microsoft Authenticator — This app is the bane of my existence — I got a new phone and I’m trying to log into my school account on my laptop and it tells me to use Authenticator so I open the app and I’m signed out on my account on the app. So I try to sign back in but it wants me to use the app I’m actively trying to ","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.901787,"occurredAt":"2026-09-12T04:33:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.74666667,"sentiment":-0.6666667,"confidence":0.51629025,"matchedPatterns":["frustrating","solution:app"],"statement":"Even without this issue, having to go to an app on my phone just to log into my school account every time is so annoying and very inconvenient, especially if I’m unable to use my phone.","title":"Microsoft Authenticator — This app is the bane of my existence","body":"I got a new phone and I’m trying to log into my school account on my laptop and it tells me to use Authenticator so I open the app and I’m signed out on my account on the app. So I try to sign back in but it wants me to use the app I’m actively trying to log into to verify that it’s me. Why is my password not enough?? Even without this issue, having to go to an app on my phone just to log into my school account every time is so annoying and very inconvenient, especially if I’m unable to use my phone.","authorHash":"4f9995461e9e56511c764e39c6ca0881","rating":1,"offTopic":false},{"id":"c23109b8-8e58-4d1b-9ed5-31fbb9e16289","excerpt":"Microsoft Authenticator — FIX YOUR APP MICROSOFT — Whenever I try to log in to my work account, it says to type in a code, I go to my authenticator app MANUALLY (because i can’t receive notifications for this app on my phone despite me having them on) and when I do get to the code. It says the code doesn’t work and now","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"request","weight":0.63500667,"occurredAt":"2026-06-12T14:45:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.46691668,"matchedPatterns":["manual_process","solution:app"],"statement":"Whenever I try to log in to my work account, it says to type in a code, I go to my authenticator app MANUALLY (because i can’t receive notifications for this app on my phone despite me having them on) and when I do get to the code.","title":"Microsoft Authenticator — FIX YOUR APP MICROSOFT","body":"Whenever I try to log in to my work account, it says to type in a code, I go to my authenticator app MANUALLY (because i can’t receive notifications for this app on my phone despite me having them on) and when I do get to the code. It says the code doesn’t work and now I’m permanently locked out of my work account…","authorHash":"0be7a1ec405d3593cb4de2e4ead03680","rating":1,"offTopic":false},{"id":"0c5f9c9c-210c-4808-8e13-63c13beeb7aa","excerpt":"Microsoft Authenticator — Horrible app. — This has to be the worst authenticator app and the use of it is forced if you’re a student that requires it to get into your school email and account. I use a laptop to sign into my school account. It tells me to open the authenticator app and approve the request by entering th","url":"https://apps.apple.com/ca/app/id983156458?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-24T14:15:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Horrible app..","title":"Microsoft Authenticator — Horrible app.","body":"This has to be the worst authenticator app and the use of it is forced if you’re a student that requires it to get into your school email and account. I use a laptop to sign into my school account. It tells me to open the authenticator app and approve the request by entering the number prompted below. I go onto my Microsoft Authenticator app to approve my sign in request but no number is showing up. I refresh the page on the authenticator app like it instructs me to do but no number appears. I click the “I can’t use my Microsoft Authenticator app right now” option. It then gives you two options to verify your identity: they are “Approve a request on my Microsoft Authenticator app” and “Use a verification code.” Well the first option is literally just a repeat of the first step that didn’t work so I can’t do that & “Use a verification code” directs you to the next step that says to “Enter the code displayed in the Microsoft Authenticator app on your mobile device.” But no code is being displayed in the app. What is the point of offering a “I can’t use my Microsoft Authenticator app right now” option if it still forces you to use the app that is not working? This is ridiculous and it has happened to me twice now. Now I have to call the IT support at my college and get them to reset things and get me back into my account. Fix your app! What ever happened to just using a strong password? Why does everything have to be a pain in the butt to try and access nowadays? Thanks Microsoft.","authorHash":"ac5e5824c0104d83207a79d177a6eeaf","rating":1,"offTopic":false},{"id":"34638ac7-c2c1-4782-9660-aab18442db4f","excerpt":"Microsoft Authenticator — Always log in issues — This app has been a nightmare to work with! There is always issues with me logging and it’s always from Microsoft’s end! I have no other choice but to use this app because of my school but if I could I would use another Authenticator. When I log in and click “Face, finge","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-21T17:57:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"This app has been a nightmare to work with!","title":"Microsoft Authenticator — Always log in issues","body":"This app has been a nightmare to work with! There is always issues with me logging and it’s always from Microsoft’s end! I have no other choice but to use this app because of my school but if I could I would use another Authenticator. When I log in and click “Face, fingerprint, PIN or security key”, it doesn’t pop up! What am I supposed to do if it doesn’t want to work!! Like what’s the points of this app if it’s not showing no QR code! And it’s been happening on multiple devices! Microsoft do better!","authorHash":"0b5eef9571dc951e21645abc70976e8a","rating":1,"offTopic":false},{"id":"43ed5f38-245c-423f-ba9c-caf1707de1fa","excerpt":"Microsoft Authenticator — Loop of death — This app randomly signed me out of my work account. Now I need to use the mobile Authenticator code from the app to log into the app. However, I can’t get the code if I’m not logged into the app. Do you see the issue? Worst Microsoft account “security” is constantly the worst u","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.50312304,"occurredAt":"2026-09-11T17:31:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3593736,"matchedPatterns":["solution:software"],"statement":"Worst Microsoft account “security” is constantly the worst user software I’ve ever experienced.","title":"Microsoft Authenticator — Loop of death","body":"This app randomly signed me out of my work account. Now I need to use the mobile Authenticator code from the app to log into the app. However, I can’t get the code if I’m not logged into the app. Do you see the issue? Worst Microsoft account “security” is constantly the worst user software I’ve ever experienced.","authorHash":"701156e3765939c08c2a67029924e7b8","rating":1,"offTopic":false},{"id":"56824e86-c7ea-4daf-b1a5-d4e8f92c4b46","excerpt":"Microsoft Authenticator — Never Works — Genuinely would not touch with a ten foot pole if I wasn’t forced to use it for school. I don’t understand why Microsoft is so insistent on making you use this app to login when half the time it doesn’t do even work. I try to click the option to login with a different method and ","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.456,"occurredAt":"2026-09-17T16:12:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.38,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"The most confusing authentication method I’ve ever had to use.","title":"Microsoft Authenticator — Never Works","body":"Genuinely would not touch with a ten foot pole if I wasn’t forced to use it for school. I don’t understand why Microsoft is so insistent on making you use this app to login when half the time it doesn’t do even work. I try to click the option to login with a different method and it asks me to use the app again. I try to log into the app and it tells me to use the app that I am currently logged out of. How am I supposed to log into the app using said app when I’m not even logged into the app yet? The most confusing authentication method I’ve ever had to use.","authorHash":"6cdb302fc42cb7ef54391c34c8eb4593","rating":1,"offTopic":false},{"id":"2614e7d4-5ce0-4bff-8754-ac53fa0b83b1","excerpt":"Microsoft Authenticator — It’s not verifying anything — I have not had any issues until now. For three days I’ve been trying to login to my school portal to get my transcript and no matter what code I enter it does not verify me now after I got my new phone. I’ve even changed my login password for my school portal and ","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.45290676,"occurredAt":"2026-09-13T15:20:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.3996236,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"It makes no sense that getting a new phone suddenly locks me out of everything I had connected to this bs with no way that an iDiOt LiKe Me without any IT knowledge could possibly figure out how to fix.","title":"Microsoft Authenticator — It’s not verifying anything","body":"I have not had any issues until now. For three days I’ve been trying to login to my school portal to get my transcript and no matter what code I enter it does not verify me now after I got my new phone. I’ve even changed my login password for my school portal and unregistered my school on the app and tried to register it again and it’s still not allowing me to do anything and I’ve updated the app. I now have no access to any of my school/financial aid information, canvas, or school email and there’s nothing in troubleshooting that’s helping me at all. When I go to Microsoft help it just takes me somewhere to download something else and then it’s a forum of other people also complaining about similar things and no one responding to them. This app is a joke and if I had another option I would use it. It makes no sense that getting a new phone suddenly locks me out of everything I had connected to this bs with no way that an iDiOt LiKe Me without any IT knowledge could possibly figure out how to fix.","authorHash":"fa33305fe20bd9572b872635db10d795","rating":1,"offTopic":false},{"id":"47ed65eb-fa35-44f6-b7cb-b35dc6dc7393","excerpt":"Microsoft Authenticator — Worst app — Absolutely horrible app, got a new phone and now I’m unable to access my school account because this app doesn’t work, will not let me enter code given by my school account, will tell me to open the app and enter the code (when I’m already in the app) I’ve contacted Microsoft and n","url":"https://apps.apple.com/ca/app/id983156458?see-all=reviews","role":"pain","weight":0.445025,"occurredAt":"2025-05-26T02:59:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.317875,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Worst app.","title":"Microsoft Authenticator — Worst app","body":"Absolutely horrible app, got a new phone and now I’m unable to access my school account because this app doesn’t work, will not let me enter code given by my school account, will tell me to open the app and enter the code (when I’m already in the app) I’ve contacted Microsoft and no response","authorHash":"854af893c36a9f9c5de41eaa2e6fb27a","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":11}],"total":11}}