{"data":{"items":[{"id":"fedbea1c-cdb3-4d69-8e6f-67b85139970b","excerpt":"UKG Pro — Does not work after latest update — App does not work at all after latest update. Just a blank white screen forever. No way to log in. Please fix ASAP","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"pain","weight":0.6237763,"occurredAt":"2026-09-17T11:29:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"problem_report","painScore":0.5499152,"sentiment":-0.33333334,"confidence":0.40245834,"matchedPatterns":["doesnt_work","urgent","product:UKG Pro"],"statement":"UKG Pro — Does not work after latest update.","title":"UKG Pro — Does not work after latest update","body":"App does not work at all after latest update. Just a blank white screen forever. No way to log in. Please fix ASAP","authorHash":"47f02d9b568ebfafb8c169a67107f053","rating":1,"offTopic":false},{"id":"918b9d2c-3859-4c21-b75b-711fe4fdce0a","excerpt":"UKG Pro — Not letting me log in at all — After this current update the app does not work anymore and does not let me log in at all. Can this please be fix ASAP","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"pain","weight":0.61776906,"occurredAt":"2026-09-13T06:47:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"problem_report","painScore":0.53833336,"sentiment":-0.33333334,"confidence":0.40158334,"matchedPatterns":["doesnt_work","urgent","product:UKG Pro"],"statement":"After this current update the app does not work anymore and does not let me log in at all.","title":"UKG Pro — Not letting me log in at all","body":"After this current update the app does not work anymore and does not let me log in at all. Can this please be fix ASAP","authorHash":"dcc48e11be9e2665a62a58e41ea32af8","rating":1,"offTopic":false},{"id":"eeb6a5a3-2d33-4da6-b28d-a5dcbe70509a","excerpt":"UKG Pro — Keeps crashing — App will not allow me to sign in just keeps crashing and shutting down every time I sign in.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.46984336,"occurredAt":"2026-08-03T12:06:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.24991667,"matchedPatterns":["keeps_failing","product:UKG Pro"],"statement":"UKG Pro — Keeps crashing.","title":"UKG Pro — Keeps crashing","body":"App will not allow me to sign in just keeps crashing and shutting down every time I sign in.","authorHash":"c5127c493bd5759e1ff0bdf553166116","rating":2,"offTopic":false},{"id":"4b03ec74-0bdf-4d1f-960a-f75fe3a5d27f","excerpt":"UKG Pro — App has lots of issues — My Face ID log in doesn’t work and I can’t really log in most times. I’ll have to go to the website bc it freezes. Then the stuff will freeze in the app or just go blank.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.2641,"occurredAt":"2026-10-03T23:17:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.2085,"matchedPatterns":["product:UKG Pro"],"statement":"I’ll have to go to the website bc it freezes.","title":"UKG Pro — App has lots of issues","body":"My Face ID log in doesn’t work and I can’t really log in most times. I’ll have to go to the website bc it freezes. Then the stuff will freeze in the app or just go blank.","authorHash":"4896a27d07c2a1d04aafe32b14b3a6b9","rating":1,"offTopic":false},{"id":"d6bb3850-6b68-4941-8a48-2b5cba09b4f8","excerpt":"UKG Pro — App Crashes upon logging in — I try to login and as it loads it always crashes. I have two phones and it does this on both.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.2037,"occurredAt":"2026-08-04T23:58:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.1455,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — App Crashes upon logging in.","title":"UKG Pro — App Crashes upon logging in","body":"I try to login and as it loads it always crashes. I have two phones and it does this on both.","authorHash":"9d7f5149981a03a3d53332020d3d1326","rating":1,"offTopic":false},{"id":"c8b1c710-1e1c-4ea1-b77e-8d92daa441b1","excerpt":"UKG Pro — Keeps freezing — App freezing up every time I log in or choose any options.","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.14490001,"occurredAt":"2026-10-09T01:28:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.1035,"matchedPatterns":["product:UKG Pro"],"statement":"UKG Pro — Keeps freezing.","title":"UKG Pro — Keeps freezing","body":"App freezing up every time I log in or choose any options.","authorHash":"3de54e5d21c37a2a85083ac05a3048af","rating":3,"offTopic":false},{"id":"ec09dbb7-5f40-491e-8691-09d6e0a9426c","excerpt":"UKG Pro — weird — not letting me save my pay overview ti my files… and it keeps freezing on me","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.141075,"occurredAt":"2026-10-06T19:07:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.111375,"matchedPatterns":["product:UKG Pro"],"statement":"not letting me save my pay overview ti my files… and it keeps freezing on me","title":"UKG Pro — weird","body":"not letting me save my pay overview ti my files… and it keeps freezing on me","authorHash":"e1c0c6b1eb94f70fc674909c8b8a3e79","rating":1,"offTopic":false},{"id":"2d2f0e02-df47-46f9-973c-f1cacea8c1a1","excerpt":"UKG Pro — Not again — Go to log in. Won’t recognise face then freezes. Regular occurrence.","url":"https://apps.apple.com/gb/app/id6445849909?see-all=reviews","role":"pain","weight":0.13664167,"occurredAt":"2026-03-22T13:27:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Payroll & HR","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.107875,"matchedPatterns":["product:UKG Pro"],"statement":"Won’t recognise face then freezes.","title":"UKG Pro — Not again","body":"Go to log in. Won’t recognise face then freezes. Regular occurrence.","authorHash":"7e0485e445edda881d48e9e6db59c09f","rating":3,"offTopic":false},{"id":"230948ca-9ecd-4016-b759-3e0ae720f00f","excerpt":"UKG Pro — App issues — Terrible connection logging in","url":"https://apps.apple.com/us/app/id6445849909?see-all=reviews","role":"pain","weight":0.10569999,"occurredAt":"2026-07-31T12:09:32.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.0755,"matchedPatterns":["product:UKG Pro"],"statement":"Terrible connection logging in","title":"UKG Pro — App issues","body":"Terrible connection logging in","authorHash":"1cc54eacfeb93e1f76ca816c8b6b15d8","rating":3,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":9}],"total":9}}