{"data":{"items":[{"id":"c8bb139b-7bdc-4cb0-b30c-f916e54d84d3","excerpt":"Gusto Mobile — Garbage — This company is terrible. I’m asking my employer to switch. They say if you get their card you’ll get paid a day early as long as your employer has a certain processing time. Mine does, submits it on time, and I still don’t have my check by the morning of pay day. Don’t do this to your employee","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"pain","weight":0.9861144,"occurredAt":"2024-10-12T17:29:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.51629025,"matchedPatterns":["terrible","product:Gusto Mobile"],"statement":"This company is terrible.","title":"Gusto Mobile — Garbage","body":"This company is terrible. I’m asking my employer to switch. They say if you get their card you’ll get paid a day early as long as your employer has a certain processing time. Mine does, submits it on time, and I still don’t have my check by the morning of pay day. Don’t do this to your employees!!!!! Edit-Stop responding to everyone and lying when my employer has the required processing time and submits payroll on time. Those were the requirements. This company is garbage.\n\nNo, I’m not reaching out by email, I’ve done that and they just ghost and provide no real solutions.","authorHash":"74215af33c7a0b2f072ca270b5fb06c9","rating":1,"offTopic":false},{"id":"8d612876-18df-4a78-8e47-586293b93dea","excerpt":"Gusto Mobile — Terrible-my work use this app — I use this app for work and I dislike it, I prefer ADP but this people only use this app, always late on payment and changing pay days, if you don’t get paid before 5pm you’ll get paid the next day, it’s like when ever they want to send you the money. It’s slow, never on t","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"pain","weight":0.81453335,"occurredAt":"2024-11-05T16:55:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"feature_request","painScore":0.64,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["wish","product:Gusto Mobile"],"statement":"I wish they had a better system for this app.","title":"Gusto Mobile — Terrible-my work use this app","body":"I use this app for work and I dislike it, I prefer ADP but this people only use this app, always late on payment and changing pay days, if you don’t get paid before 5pm you’ll get paid the next day, it’s like when ever they want to send you the money. It’s slow, never on time for pay day. I wish they had a better system for this app. Now I am paying late my rent because of them. Don’t use this app for work at all.","authorHash":"c910dcd8e341c542ecf940fdf02353c3","rating":1,"offTopic":false},{"id":"9a1dfaec-9277-4277-b26b-855787aa02f2","excerpt":"Gusto Mobile — Awful! — This app was used by my former employer for payroll! It was so complicated to set up. I accidentally must of set up to have the money withdrawn from my checking account, without the paycheck even reaching my account! Then my checking account was negative! Days later, I still haven’t been paid,  ","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2024-10-03T02:45:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Gusto Mobile"],"statement":"Gusto Mobile — Awful!.","title":"Gusto Mobile — Awful!","body":"This app was used by my former employer for payroll! It was so complicated to set up. I accidentally must of set up to have the money withdrawn from my checking account, without the paycheck even reaching my account! Then my checking account was negative! Days later, I still haven’t been paid,  as we try to work through this problem with customer service.  Don’t get me started on customer service. Soon as this thing is cleared up, I can’t wait to delete this app!","authorHash":"eb0282b802b200a908e1746aa75506e1","rating":1,"offTopic":false},{"id":"3a075354-7bbe-4b53-9f06-33428bafd8eb","excerpt":"Gusto Mobile — Baffling — Highly do not recommend. Unless you sign up for one of their credit cards or something weird like that they don’t pay you on time. I should be able to get the money I worked for on time, and the worst part is it actually cost them nothing to pay me on time they just choose to not pay me on tim","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"pain","weight":0.43066666,"occurredAt":"2026-08-27T23:28:35.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.38,"matchedPatterns":["product:Gusto Mobile"],"statement":"I should be able to get the money I worked for on time, and the worst part is it actually cost them nothing to pay me on time they just choose to not pay me on time because I won’t get there credit card.","title":"Gusto Mobile — Baffling","body":"Highly do not recommend. Unless you sign up for one of their credit cards or something weird like that they don’t pay you on time. I should be able to get the money I worked for on time, and the worst part is it actually cost them nothing to pay me on time they just choose to not pay me on time because I won’t get there credit card. so from an employee perspective this is a very low quality app. They gatekeep this feature, that is the point of the app. Pay me! lol. Nobody wants to do their job now a days lol.","authorHash":"4ee56d7238af224af5c1a5bd1782e76f","rating":1,"offTopic":false},{"id":"65376dcd-ef4a-4eff-bb38-d0b4499a4147","excerpt":"Gusto Mobile — advance money denials — if it wasnt such a hassle to switch everything over to get my paychecks elsewhere i would not consider using this app. the interface is decent and the app isnt glitchy but the 'advance money' aspect, a core feature they advertise during sign up, only works maybe 30% of the time. t","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"request","weight":0.38323402,"occurredAt":"2026-09-03T14:13:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.008510638,"sentiment":-0.021276595,"confidence":0.38,"matchedPatterns":["product:Gusto Mobile"],"statement":"it's actually one of the worst working systems i have ever witnessed.","title":"Gusto Mobile — advance money denials","body":"if it wasnt such a hassle to switch everything over to get my paychecks elsewhere i would not consider using this app. the interface is decent and the app isnt glitchy but the 'advance money' aspect, a core feature they advertise during sign up, only works maybe 30% of the time. they deny you for everything and there's zero way to appeal it. i haven't even bothered to try to talk to customer service because it would be no use as the automated system cant be turned over. they will let you advance, repay it every single time on time (if not early), and then proceed to deny you the same day you get paid over 'inconsistent paychecks' which could mean your paycheck varied by a whopping... $100. so if you repay the loan, miss a day of work or have something happen to you that puts you out a few days of pay, they'll still take part (or most) of your check and then deny you to access any money from your next check which completely screws you over for the next two weeks. it's actually one of the worst working systems i have ever witnessed.","authorHash":"179e0cb8f50c66259294bf25426be83e","rating":2,"offTopic":false},{"id":"c5bd9613-c7ed-43e7-93f4-c05ef82237a4","excerpt":"Gusto Mobile — Horrible service — Worst payroll service I’ve ever had. Horrible customer service. Don’t get the gusto card they don’t even pay you early like advertised.","url":"https://apps.apple.com/us/app/id1478804271?see-all=reviews","role":"pain","weight":0.24780001,"occurredAt":"2024-11-08T20:42:55.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Payroll & HR","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.177,"matchedPatterns":["product:Gusto Mobile"],"statement":"Gusto Mobile — Horrible service.","title":"Gusto Mobile — Horrible service","body":"Worst payroll service I’ve ever had. Horrible customer service. Don’t get the gusto card they don’t even pay you early like advertised.","authorHash":"c759ca9235b278646541f8b5b7a99b2c","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}