{"data":{"items":[{"id":"cbe95b0a-b229-423e-9fea-f9e1ae213f93","excerpt":"UPS — Catastrophic Customer Service Failure — UPS gave me conflicting delivery dates, told me by phone the package would arrive, and I took an entire day off work to be home for the required signature. The package never went out for delivery. After five calls, I still could not reach anyone locally or get consistent in","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2026-10-07T04:43:19.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:UPS"],"statement":"This has been one of the most frustrating shipping experiences I have ever had","title":"UPS — Catastrophic Customer Service Failure","body":"UPS gave me conflicting delivery dates, told me by phone the package would arrive, and I took an entire day off work to be home for the required signature. The package never went out for delivery. After five calls, I still could not reach anyone locally or get consistent information, was incorrectly told I could sign digitally, and then even the $9.99 paid delivery-change option failed with a technical error. This has been one of the most frustrating shipping experiences I have ever had","authorHash":"46a5675dc24011c09c406d403362506b","rating":3,"offTopic":false},{"id":"eb49f8ea-e134-4344-b22c-6d39834e8097","excerpt":"UPS — Lost Deliveries and Late Deliveries — Missing package delivered to wrong address, still missing, and no updates from either UPS or retailer. Now another package arriving 3 days later than scheduled. No updates despite signing up for email updates. This has been happening with UPS with regular in the last year.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.7447733,"occurredAt":"2026-09-07T20:17:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"feature_request","painScore":0.76,"sentiment":-1,"confidence":0.42316666,"matchedPatterns":["missing_feature","solution:package"],"statement":"Missing package delivered to wrong address, still missing, and no updates from either UPS or retailer.","title":"UPS — Lost Deliveries and Late Deliveries","body":"Missing package delivered to wrong address, still missing, and no updates from either UPS or retailer. Now another package arriving 3 days later than scheduled. No updates despite signing up for email updates. This has been happening with UPS with regular in the last year.","authorHash":"f7ec7b2a009546f0d32cd371fd4c0d7e","rating":1,"offTopic":false},{"id":"52b56040-7a0d-4ca2-94d3-c4aefe526b6a","excerpt":"UPS — UPS, what happened — Where is my package? It was supposed to be here 2 days ago, you say there was a sorting error so it took 2 more days. Now you tell me my address is incorrect, it is now incorrect. Please just deliver my damn package. I will pay extra next time to get any service except UPS.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.5619222,"occurredAt":"2026-10-10T02:30:44.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"purchase_intent","painScore":0.37333333,"sentiment":-0.33333334,"confidence":0.40916666,"matchedPatterns":["would_pay","product:UPS"],"statement":"I will pay extra next time to get any service except UPS.","title":"UPS — UPS, what happened","body":"Where is my package? It was supposed to be here 2 days ago, you say there was a sorting error so it took 2 more days. Now you tell me my address is incorrect, it is now incorrect. Please just deliver my damn package. I will pay extra next time to get any service except UPS.","authorHash":"adb624fd6d279ec36ad96fee9f8ebaa4","rating":1,"offTopic":false},{"id":"52a1dbcd-582f-41db-bcc2-cdecc5ad7c0c","excerpt":"UPS — Delayed shipment of package — I placed an order on September 30 and paid for overnight air delivery. My package arrived at one of the delivery hubs on the same day, September 30 and it is now October 2 and my package has still not left the delivery hub and will now not be delivered until October 5. UPS has done. ","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-10-03T01:05:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:UPS"],"statement":"A horrible job at handling the shipment of my package and this is not the first time that I have had a similar experience with UPS and overnight deliveries.","title":"UPS — Delayed shipment of package","body":"I placed an order on September 30 and paid for overnight air delivery. My package arrived at one of the delivery hubs on the same day, September 30 and it is now October 2 and my package has still not left the delivery hub and will now not be delivered until October 5. UPS has done. A horrible job at handling the shipment of my package and this is not the first time that I have had a similar experience with UPS and overnight deliveries. I am extremely dissatisfied with their services and the handling of my packages.","authorHash":"be866cb7ae1227a3a55e0178a0800956","rating":1,"offTopic":false},{"id":"01d685db-af55-4973-b842-76e78205c31d","excerpt":"UPS — Late packages — The last 2 packages I have had delivered from UPS both got delayed. The first one got held up (lost) in a town about 40 miles from me. This current one was in my town in Colorado to be delivered, and it got sent to New York?? Have no idea what is happening there.","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.3342,"occurredAt":"2026-10-18T19:37:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.2785,"matchedPatterns":["product:UPS"],"statement":"The first one got held up (lost) in a town about 40 miles from me.","title":"UPS — Late packages","body":"The last 2 packages I have had delivered from UPS both got delayed. The first one got held up (lost) in a town about 40 miles from me. This current one was in my town in Colorado to be delivered, and it got sent to New York?? Have no idea what is happening there.","authorHash":"740a524c47cd6223425d2969f4ee2cde","rating":1,"offTopic":false},{"id":"e629396f-869d-434b-91de-14d1795c56cd","excerpt":"UPS — Pkg delivery — Unfortunately, my package has not arrived during the time UPS said it would arrive and I have wasted a whole working day waiting for this package to arrive. Freaking Terrible!","url":"https://apps.apple.com/us/app/id336377331?see-all=reviews","role":"pain","weight":0.280875,"occurredAt":"2026-10-15T18:36:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.200625,"matchedPatterns":["product:UPS"],"statement":"Freaking Terrible!","title":"UPS — Pkg delivery","body":"Unfortunately, my package has not arrived during the time UPS said it would arrive and I have wasted a whole working day waiting for this package to arrive. Freaking Terrible!","authorHash":"f455ad646b6191910fb41f73625bfbfa","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}