{"data":{"items":[{"id":"ce53b8f0-672c-4aa0-978a-1f167e1b059f","excerpt":"Apphi: Social Media Scheduler — Horrible Customer Service — I love the app at first. As I began to dive into using it more, I found things that I did not like about the app. Posting manually is not some thing that I enjoyed at all, also customer service was horrible. You could never reach a live person. Their phone num","url":"https://apps.apple.com/us/app/id1251406049?see-all=reviews","role":"pain","weight":0.99299216,"occurredAt":"2023-06-22T17:22:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"problem_report","painScore":0.61900896,"sentiment":-0.4117647,"confidence":0.61333334,"matchedPatterns":["terrible","manual_process","product:Apphi"],"statement":"Posting manually is not some thing that I enjoyed at all, also customer service was horrible.","title":"Apphi: Social Media Scheduler — Horrible Customer Service","body":"I love the app at first. As I began to dive into using it more, I found things that I did not like about the app. Posting manually is not some thing that I enjoyed at all, also customer service was horrible. You could never reach a live person. Their phone number is a Google phone number. It was all suspect. I have reached out to them several times because I canceled my subscription, and they still charged me for the force subscription. No one has ever responded to my emails or phone calls, which is horrible customer service. They need to do much better than this!!!!!!! I would like to speak to someone, but at this point, I guess it’ll never happen.","offTopic":false},{"id":"9125f5c3-e187-4d33-b4dc-68f17d512e32","excerpt":"Apphi: Social Media Scheduler — Don’t buy the subscription — I bought the one year subscription to use the advanced features to promote my business. Apphi has since changed what accounts they are allowed to post to, making the account that I have unable to use their services. They refused to offer any money back or par","url":"https://apps.apple.com/us/app/id1251406049?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-02-04T16:35:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Apphi"],"statement":"It’s a complete waste of money in my opinion and their services will change without warning, beware.","title":"Apphi: Social Media Scheduler — Don’t buy the subscription","body":"I bought the one year subscription to use the advanced features to promote my business. Apphi has since changed what accounts they are allowed to post to, making the account that I have unable to use their services. They refused to offer any money back or partial refund even though they can no longer provide the services I bought the subscription for. They deactivated my account after I said I would leave a review reflecting the poor customer service I experienced. It’s a complete waste of money in my opinion and their services will change without warning, beware.","offTopic":false},{"id":"b7dfa39a-8731-48f5-9f53-1250fc8abbed","excerpt":"Apphi: Social Media Scheduler — Horrible customer service — This company makes it so hard to cancel. After I canceled I got charged again and then I was told their “policy” doesn’t give refunds. I reached out the same day I was charged and they are still responding to my email 2 days later telling me they don’t give re","url":"https://apps.apple.com/us/app/id1251406049?see-all=reviews","role":"pain","weight":0.4683,"occurredAt":"2024-01-09T06:06:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3345,"matchedPatterns":["product:Apphi"],"statement":"Apphi: Social Media Scheduler — Horrible customer service.","title":"Apphi: Social Media Scheduler — Horrible customer service","body":"This company makes it so hard to cancel. After I canceled I got charged again and then I was told their “policy” doesn’t give refunds. I reached out the same day I was charged and they are still responding to my email 2 days later telling me they don’t give refunds. So now im stuck with a","offTopic":false},{"id":"3eb9ce7c-07ea-404d-851b-422a0819a391","excerpt":"Apphi: Social Media Scheduler — Need to learn the meaning of service — Absolutely terrible customer service. A system\nGlitch on their side caused the plan to be renewed even though it was canceled long ago. So far not refunded the fee and very condescending service. \nIf there were -10, this would still not be accurate","url":"https://apps.apple.com/us/app/id1251406049?see-all=reviews","role":"pain","weight":0.43032503,"occurredAt":"2022-08-17T02:58:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Social media scheduling","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.307375,"matchedPatterns":["product:Apphi"],"statement":"Absolutely terrible customer service.","title":"Apphi: Social Media Scheduler — Need to learn the meaning of service","body":"Absolutely terrible customer service. A system\nGlitch on their side caused the plan to be renewed even though it was canceled long ago. So far not refunded the fee and very condescending service. \nIf there were -10, this would still not be accurate","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}