{"data":{"items":[{"id":"585c6ef1-3206-4960-af66-108c676a523b","excerpt":"LastPass Password Manager — Good while it works — The features are OK and it works with most apps and browsers. Used free version which is not an issue due to being able to copy paste directly to Mac.\nI started using Face ID for over 2 years to login which led to me forgetting my password. Suddenly got prompted to ente","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.7003,"occurredAt":"2025-05-31T12:50:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.41,"sentiment":-0.125,"confidence":0.49666667,"matchedPatterns":["manual_process","product:LastPass Password Manager"],"statement":"Used free version which is not an issue due to being able to copy paste directly to Mac.","title":"LastPass Password Manager — Good while it works","body":"The features are OK and it works with most apps and browsers. Used free version which is not an issue due to being able to copy paste directly to Mac.\nI started using Face ID for over 2 years to login which led to me forgetting my password. Suddenly got prompted to enter it and failed. Turns out I didn’t have any recovery set on my account. I would assume the app should be alerting users about things like this. Long story short I have lost all my data.\nHorrible customer approach and service.","authorHash":"4562ef086118f34634bec7c5605e73d0","rating":2,"offTopic":true},{"id":"1f889758-7a57-456c-b0a2-71a6b72f438c","excerpt":"LastPass Password Manager — I wouldn’t use it — I have been a long time user and a loyal adherent. When it works, it’s great. Unfortunately, the app is inconsistent in its functionality and has lots of bugs.  What works one day does not work the next, so I spend a lot of time doing work around. If I didn’t have all of ","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.69098544,"occurredAt":"2025-10-04T06:06:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.45,"sentiment":1,"confidence":0.47654167,"matchedPatterns":["doesnt_work","product:LastPass Password Manager"],"statement":"What works one day does not work the next, so I spend a lot of time doing work around.","title":"LastPass Password Manager — I wouldn’t use it","body":"I have been a long time user and a loyal adherent. When it works, it’s great. Unfortunately, the app is inconsistent in its functionality and has lots of bugs.  What works one day does not work the next, so I spend a lot of time doing work around. If I didn’t have all of my passwords in here for many years, I would easily switch.","authorHash":"48605049b03aa6d97eed0fdc6ab7a631","rating":3,"offTopic":false},{"id":"d4883af7-4db5-4ae3-b97f-63531a21e86b","excerpt":"LastPass Password Manager — it used to be decent. It has continually gotten worse. It rarely auto fills now and if It does it's only after I have to put in the master password. If I have to enter the master password 7 times in 1 hour on the same device then you have made my life harder not easier. I would recommend usi","url":"https://play.google.com/store/apps/details?id=com.lastpass.lpandroid&hl=en","role":"request","weight":0.5236475,"occurredAt":"2026-08-16T00:23:14.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"recommendation_request","painScore":0.06,"sentiment":0.5,"confidence":0.49400708,"matchedPatterns":["recommend","product:LastPass Password Manager"],"statement":"I would recommend using another app.","title":"LastPass Password Manager","body":"it used to be decent. It has continually gotten worse. It rarely auto fills now and if It does it's only after I have to put in the master password. If I have to enter the master password 7 times in 1 hour on the same device then you have made my life harder not easier. I would recommend using another app.","authorHash":"7a61af487c54511b51d523792dc3e33f","rating":1,"offTopic":false},{"id":"688025e7-bcb6-4bd7-8ed4-301b19bdd60f","excerpt":"LastPass Password Manager — This got awful fast. — Once I would have recommended last pa's, but it has gotten really bad. Other 1 star reviews give more details so I won't because I hate typing on my iPad. Just save yourself and stay away....","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.6484677,"occurredAt":"2025-04-05T13:26:56.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.8136842,"sentiment":-0.68421054,"confidence":0.35754168,"matchedPatterns":["i_hate","product:LastPass Password Manager"],"statement":"Other 1 star reviews give more details so I won't because I hate typing on my iPad.","title":"LastPass Password Manager — This got awful fast.","body":"Once I would have recommended last pa's, but it has gotten really bad. Other 1 star reviews give more details so I won't because I hate typing on my iPad. Just save yourself and stay away....","authorHash":"ca4a6fc5915e57adf9299e51435439cc","rating":1,"offTopic":false},{"id":"3f7999fe-2c71-4c37-b3ab-9285309e2018","excerpt":"LastPass Password Manager — Why bother? — I have to re-enter my master password EVERY TIME I open a password protected app (bank, dr, e-commerce, etc) so lots of wasted time and ZERO convenience. Biometric options are selected but aren’t being used. I will start looking for a more user friendly option","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"demand","weight":0.5685911,"occurredAt":"2025-08-07T20:59:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"tool_discovery","painScore":0.38666666,"sentiment":-0.6666667,"confidence":0.41004166,"matchedPatterns":["looking_for","product:LastPass Password Manager"],"statement":"I will start looking for a more user friendly option","title":"LastPass Password Manager — Why bother?","body":"I have to re-enter my master password EVERY TIME I open a password protected app (bank, dr, e-commerce, etc) so lots of wasted time and ZERO convenience. Biometric options are selected but aren’t being used. I will start looking for a more user friendly option","authorHash":"dc3efa01e65aaed625189c8b9ec08fb4","rating":3,"offTopic":false},{"id":"d1710092-67cc-48bd-a44f-16dc28b6f96b","excerpt":"LastPass Password Manager — I give up! — Stopped supporting the IOS on my last MacBook and does not yet support macOS (Tahoe) on my new laptop. It has also given up saving new passwords on my iPad unless I manually type them into the app. I’ve had enough of this and will revert to Apple Passwords.","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"request","weight":0.5528967,"occurredAt":"2026-01-28T18:28:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"problem_report","painScore":0.36,"sentiment":0,"confidence":0.40654168,"matchedPatterns":["manual_process","product:LastPass Password Manager"],"statement":"It has also given up saving new passwords on my iPad unless I manually type them into the app.","title":"LastPass Password Manager — I give up!","body":"Stopped supporting the IOS on my last MacBook and does not yet support macOS (Tahoe) on my new laptop. It has also given up saving new passwords on my iPad unless I manually type them into the app. I’ve had enough of this and will revert to Apple Passwords.","authorHash":"4289a348e9ba803a02ddd30b1a9cd1af","rating":1,"offTopic":false},{"id":"235b740b-daf6-4dc9-a8fa-60adc20734e3","excerpt":"LastPass Password Manager — LastPass used to be great, but now it often glitches right when I need it most. It used to save me time. More recently, it has cost me hours of tedious work to access super important information, and if you get locked out of your account, there is no way to get in touch with a human for supp","url":"https://play.google.com/store/apps/details?id=com.lastpass.lpandroid&hl=en","role":"pain","weight":0.5070987,"occurredAt":"2026-07-24T19:50:17.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.18666667,"sentiment":-0.46666667,"confidence":0.42733034,"matchedPatterns":["product:LastPass Password Manager"],"statement":"More recently, it has cost me hours of tedious work to access super important information, and if you get locked out of your account, there is no way to get in touch with a human for support.","title":"LastPass Password Manager","body":"LastPass used to be great, but now it often glitches right when I need it most. It used to save me time. More recently, it has cost me hours of tedious work to access super important information, and if you get locked out of your account, there is no way to get in touch with a human for support. I will be switching apps. Have already started the process.","authorHash":"cb77f8df829dcabc15d6bc7c32206d93","rating":1,"offTopic":false},{"id":"e7ee9ce5-1396-4feb-b7ca-143e536f74a7","excerpt":"LastPass Password Manager — Used to be so easy to use across iOS and MacOS platforms — Been user a very long time and started using for quick, mostly flawless User/password saving/filling and other form filling including credit card info. \nAll that ease has broken down with various updates. Now mostly keep User/Pass an","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"request","weight":0.39688888,"occurredAt":"2026-09-25T14:10:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.044444446,"sentiment":-0.11111111,"confidence":0.38,"matchedPatterns":["product:LastPass Password Manager"],"statement":"All that ease has broken down with various updates.","title":"LastPass Password Manager — Used to be so easy to use across iOS and MacOS platforms","body":"Been user a very long time and started using for quick, mostly flawless User/password saving/filling and other form filling including credit card info. \nAll that ease has broken down with various updates. Now mostly keep User/Pass and Notes. Notes is great for info about account, related contacts, other things to remember","authorHash":"a4e83acb2ef4e634c9ae840fa4312d51","rating":2,"offTopic":false},{"id":"2aee60cd-d581-42d1-89b5-d5c8d9ac4620","excerpt":"LastPass Password Manager — Upset — I have had my last pass what seems like forever at least 5 10 15 years\nIf I have a problem, logging in it’s a huge problem… getting back in is horrific and I’m sick and tired of trying to deal with it","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.329875,"occurredAt":"2026-08-02T12:53:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.235625,"matchedPatterns":["product:LastPass Password Manager"],"statement":"I have had my last pass what seems like forever at least 5 10 15 years If I have a problem, logging in it’s a huge problem… getting back in is horrific and I’m sick and tired of trying to deal with it","title":"LastPass Password Manager — Upset","body":"I have had my last pass what seems like forever at least 5 10 15 years\nIf I have a problem, logging in it’s a huge problem… getting back in is horrific and I’m sick and tired of trying to deal with it","authorHash":"3c3a9300a2d41928359ec117de190d1a","rating":1,"offTopic":false},{"id":"28eb88b5-d39e-41e1-a5ee-95cfabcd4a65","excerpt":"LastPass Password Manager — Not Great — Works OK but cumbersome in many ways. Looking for an alternative.","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"demand","weight":0.26618665,"occurredAt":"2026-10-22T12:01:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"tool_discovery","painScore":0.12,"sentiment":1,"confidence":0.23766667,"matchedPatterns":["looking_for","product:LastPass Password Manager"],"statement":"Looking for an alternative.","title":"LastPass Password Manager — Not Great","body":"Works OK but cumbersome in many ways. Looking for an alternative.","authorHash":"c448b1a930f0ced95d9ca55752419d6e","rating":3,"offTopic":false},{"id":"06bf607a-997c-4406-af4f-cffe2594a3f2","excerpt":"LastPass Password Manager — Clunky — I have used lot for years and it is time to switch. Too much trouble and no real time customer support.","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.19205834,"occurredAt":"2025-07-15T22:31:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.151625,"matchedPatterns":["product:LastPass Password Manager"],"statement":"LastPass Password Manager — Clunky.","title":"LastPass Password Manager — Clunky","body":"I have used lot for years and it is time to switch. Too much trouble and no real time customer support.","authorHash":"eb3e27dd2fee02aefb554fa0053a0c13","rating":2,"offTopic":false},{"id":"7a1b3c45-0822-4c42-9682-8c852373e606","excerpt":"LastPass Password Manager — Massively gone down hill — Since log me in took over the app has festered and become more buggy","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.19145,"occurredAt":"2021-10-05T19:52:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.13675,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Since log me in took over the app has festered and become more buggy","title":"LastPass Password Manager — Massively gone down hill","body":"Since log me in took over the app has festered and become more buggy","authorHash":"86228851f69fd9cc5a687fa9985ee5f4","rating":1,"offTopic":false},{"id":"9a09a6e6-709a-4ff3-95af-63e6cce3c215","excerpt":"LastPass Password Manager — Always something not working — Started out loving it, but just got  clunky and glitchy","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"pain","weight":0.17920001,"occurredAt":"2025-09-26T01:50:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.128,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Started out loving it, but just got clunky and glitchy","title":"LastPass Password Manager — Always something not working","body":"Started out loving it, but just got  clunky and glitchy","authorHash":"93e16b4c30817e0f4ba4be88d7a7f087","rating":1,"offTopic":false},{"id":"abd4b28b-d041-44c4-ac80-045ccb29411a","excerpt":"LastPass Password Manager — Difficult/ unwieldy — Extremely hard yo use, not intuitive waste of money","url":"https://apps.apple.com/us/app/id324613447?see-all=reviews","role":"request","weight":0.12272222,"occurredAt":"2025-08-03T21:51:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.044444446,"sentiment":-0.11111111,"confidence":0.1175,"matchedPatterns":["product:LastPass Password Manager"],"statement":"Extremely hard yo use, not intuitive waste of money","title":"LastPass Password Manager — Difficult/ unwieldy","body":"Extremely hard yo use, not intuitive waste of money","authorHash":"3303b50bf4479ffe29067b8881bcec44","rating":1,"offTopic":false},{"id":"e4f0fc4b-57f9-4562-b00f-bf7c6cd5ddb2","excerpt":"LastPass Password Manager — Awful — Unusable","url":"https://apps.apple.com/gb/app/id324613447?see-all=reviews","role":"pain","weight":0.094675004,"occurredAt":"2025-04-05T13:01:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.067625,"matchedPatterns":["product:LastPass Password Manager"],"statement":"LastPass Password Manager — Awful.","title":"LastPass Password Manager — Awful","body":"Unusable","authorHash":"6558c0b782384bf5ba23f16c3ffe2303","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":13},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":2}],"total":15}}