{"data":{"items":[{"id":"758b1055-8e35-4844-90ca-6eae22e6dbfd","excerpt":"Microsoft Authenticator — Confused — Frustrated and overwhelmed","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.3643289,"occurredAt":"2026-06-30T16:01:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"problem_report","painScore":0.81333333,"sentiment":-0.8333333,"confidence":0.20091666,"matchedPatterns":["frustrating","product:Microsoft Authenticator"],"statement":"Frustrated and overwhelmed","title":"Microsoft Authenticator — Confused","body":"Frustrated and overwhelmed","authorHash":"f21c1ac4c1ba0d98277e7aa9183c20cc","rating":1,"offTopic":false},{"id":"5464ce02-87c9-4fab-9647-19a1d8f6dc17","excerpt":"Microsoft Authenticator — Confusing — This thing sends you into loops and is not user friendly at all!","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.14205,"occurredAt":"2026-07-10T10:06:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.118375,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Confusing.","title":"Microsoft Authenticator — Confusing","body":"This thing sends you into loops and is not user friendly at all!","authorHash":"d348b657e388a8af37b095277b705603","rating":1,"offTopic":false},{"id":"73efefe8-af20-43fa-996e-4383188e06bb","excerpt":"Microsoft Authenticator — Terribly Confusing. Installed the app, tryed to put a key in. Instructions along the way muddled & confusing, with numerous references to an \"app\" or \"Microsoft app\". No idea what they were talking about since I was in the authenticator app and there are multiple other Microsoft apps. Numerous","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":0.63366234,"occurredAt":"2026-08-10T18:50:28.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.45261595,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"I got through it, (I think) but I'm pretty annoyed.","title":"Microsoft Authenticator","body":"Terribly Confusing. Installed the app, tryed to put a key in. Instructions along the way muddled & confusing, with numerous references to an \"app\" or \"Microsoft app\". No idea what they were talking about since I was in the authenticator app and there are multiple other Microsoft apps. Numerous verifications required. I got through it, (I think) but I'm pretty annoyed. Competing apps are much more straightforward. Very unsettling to not know exactly what I did. Exceptionly poor instruction.","authorHash":"8963c69c3c62be6eeb9c6fec7f99bd88","rating":1,"offTopic":false},{"id":"3bd31d35-1259-47e6-8639-7b44aa7dd75e","excerpt":"Microsoft Authenticator — Super complicated to use — Super complicated to use","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.1351,"occurredAt":"2026-09-17T13:10:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.0965,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Super complicated to use.","title":"Microsoft Authenticator — Super complicated to use","body":"Super complicated to use","authorHash":"97ca088d9a6d322b2c0c986cd23af685","rating":1,"offTopic":false},{"id":"629235c4-6534-465c-a2c4-45773ceb24c9","excerpt":"Microsoft Authenticator — Complicated — Nightmare to do anything in it","url":"https://apps.apple.com/gb/app/id983156458?see-all=reviews","role":"pain","weight":0.126525,"occurredAt":"2026-09-15T02:17:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.090375,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Nightmare to do anything in it","title":"Microsoft Authenticator — Complicated","body":"Nightmare to do anything in it","authorHash":"c724495e515f306332d493ca90f34f46","rating":1,"offTopic":false},{"id":"2650d9f5-7cff-437a-9b3f-121993337361","excerpt":"Microsoft Authenticator — Tedious — Confusing tedious hate it","url":"https://apps.apple.com/gb/app/id983156458?see-all=reviews","role":"pain","weight":0.1155,"occurredAt":"2026-09-24T20:16:47.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.0825,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Confusing tedious hate it","title":"Microsoft Authenticator — Tedious","body":"Confusing tedious hate it","authorHash":"33f4d5d19838d3f004fded33a1645f39","rating":1,"offTopic":false},{"id":"9cd51e9e-dce0-46cd-a8d2-be31cbf497d3","excerpt":"Microsoft Authenticator — Confusing — Confusing","url":"https://apps.apple.com/au/app/id983156458?see-all=reviews","role":"pain","weight":0.098349996,"occurredAt":"2026-07-14T23:34:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.07025,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Microsoft Authenticator — Confusing.","title":"Microsoft Authenticator — Confusing","body":"Confusing","authorHash":"ed55d7cba2f16b38d7b6a577d5477594","rating":1,"offTopic":false},{"id":"4756ec53-b2f9-4eca-a4fd-ffd878887966","excerpt":"Microsoft Authenticator — Babak — Overly complicated","url":"https://apps.apple.com/au/app/id983156458?see-all=reviews","role":"pain","weight":0.08955,"occurredAt":"2026-07-08T06:14:46.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Security & access","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.074625,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Overly complicated","title":"Microsoft Authenticator — Babak","body":"Overly complicated","authorHash":"24c74c582f82e9da45c31ac9fcda81f2","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":1}],"total":8}}