{"data":{"items":[{"id":"24f0e04e-3737-47f4-9fa5-6cf19542f56c","excerpt":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE — I got a defective spray, reached to their AI BOT  and it suggested that I sent an email. I did just that and a week later no response whatsoever I reached back out and they guided me through the same process, can’t reach a human. Threatened BBB and suddenly my replace","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.5173,"occurredAt":"2026-09-02T16:03:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3695,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE.","title":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE","body":"I got a defective spray, reached to their AI BOT  and it suggested that I sent an email. I did just that and a week later no response whatsoever I reached back out and they guided me through the same process, can’t reach a human. Threatened BBB and suddenly my replacement was sent that same day. Canceling is insanely complicated as well","offTopic":false},{"id":"89ed65ac-46d8-4e08-894c-8fa4187c2e01","excerpt":"Scentbird Perfume Box — scentbird🤮 — i hate this the app wont let me unsubscribe the membership","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.44579583,"occurredAt":"2026-09-05T00:14:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.22979167,"matchedPatterns":["i_hate","product:Scentbird Perfume Box"],"statement":"i hate this the app wont let me unsubscribe the membership","title":"Scentbird Perfume Box — scentbird🤮","body":"i hate this the app wont let me unsubscribe the membership","offTopic":false},{"id":"436b4abb-c499-43ee-b705-4e97219b6d93","excerpt":"Scentbird Perfume Box — Terrible company! — Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer ser","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.44135,"occurredAt":"2026-08-18T15:29:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.31525,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — Terrible company!.","title":"Scentbird Perfume Box — Terrible company!","body":"Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer service!!!","offTopic":false},{"id":"02528b6c-2060-4e43-8cce-eac6c12b4445","excerpt":"Scentbird Perfume Box — Terrible business practices. — Downloaded this app (which boosts the “number of users”) just so i can cancel a subscription that you hide on the app. 0/10","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.258825,"occurredAt":"2026-06-06T12:59:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.184875,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — Terrible business practices..","title":"Scentbird Perfume Box — Terrible business practices.","body":"Downloaded this app (which boosts the “number of users”) just so i can cancel a subscription that you hide on the app. 0/10","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":4}],"total":4}}