{"data":{"items":[{"id":"39d37110-76c4-49b1-835d-5ed7570a59f3","excerpt":"Scentbird Perfume Box — Beware - they make cancelling impossible — I am now going through my SECOND round of emailing support (the only way to cancel once you’ve signed up bc the cancellation steps they tell you to follow in the app do not exist). They keep charging my card and I’ve honestly never dealt with a company ","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-07-14T12:33:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — Beware - they make cancelling impossible.","title":"Scentbird Perfume Box — Beware - they make cancelling impossible","body":"I am now going through my SECOND round of emailing support (the only way to cancel once you’ve signed up bc the cancellation steps they tell you to follow in the app do not exist). They keep charging my card and I’ve honestly never dealt with a company that has this level of shady hidden cancellation practices. Beware before you sign up!","authorHash":"51d12f40347180fe5c67f5fca86d3104","rating":1,"offTopic":false},{"id":"24f0e04e-3737-47f4-9fa5-6cf19542f56c","excerpt":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE — I got a defective spray, reached to their AI BOT  and it suggested that I sent an email. I did just that and a week later no response whatsoever I reached back out and they guided me through the same process, can’t reach a human. Threatened BBB and suddenly my replace","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.5173,"occurredAt":"2026-09-02T16:03:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3695,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE.","title":"Scentbird Perfume Box — HORRIBLE COSTUMER SERVICE","body":"I got a defective spray, reached to their AI BOT  and it suggested that I sent an email. I did just that and a week later no response whatsoever I reached back out and they guided me through the same process, can’t reach a human. Threatened BBB and suddenly my replacement was sent that same day. Canceling is insanely complicated as well","authorHash":"031ce762c2b829a48cb05b53b18eb010","rating":1,"offTopic":false},{"id":"89ed65ac-46d8-4e08-894c-8fa4187c2e01","excerpt":"Scentbird Perfume Box — scentbird🤮 — i hate this the app wont let me unsubscribe the membership","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.44579583,"occurredAt":"2026-09-05T00:14:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.22979167,"matchedPatterns":["i_hate","product:Scentbird Perfume Box"],"statement":"i hate this the app wont let me unsubscribe the membership","title":"Scentbird Perfume Box — scentbird🤮","body":"i hate this the app wont let me unsubscribe the membership","authorHash":"3ed693df532dc256f2def6bf71d05485","rating":1,"offTopic":false},{"id":"436b4abb-c499-43ee-b705-4e97219b6d93","excerpt":"Scentbird Perfume Box — Terrible company! — Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer ser","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.44135,"occurredAt":"2026-08-18T15:29:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.31525,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — Terrible company!.","title":"Scentbird Perfume Box — Terrible company!","body":"Don’t bother with this company at all! I had to block them from emailing me and harassing me after I cancelled because they told me to go ask all my neighbors where my package was for a few dollars worth of fragrance instead of just shipping out another box. Rude customer service!!!","authorHash":"d7235cc1ebd47889efc5d56a06ba0dac","rating":1,"offTopic":false},{"id":"02528b6c-2060-4e43-8cce-eac6c12b4445","excerpt":"Scentbird Perfume Box — Terrible business practices. — Downloaded this app (which boosts the “number of users”) just so i can cancel a subscription that you hide on the app. 0/10","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.258825,"occurredAt":"2026-06-06T12:59:29.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.184875,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"Scentbird Perfume Box — Terrible business practices..","title":"Scentbird Perfume Box — Terrible business practices.","body":"Downloaded this app (which boosts the “number of users”) just so i can cancel a subscription that you hide on the app. 0/10","authorHash":"5fd68f5ae328b7e73afd4f0d78779beb","rating":1,"offTopic":false},{"id":"ea0a38ff-5843-4720-9d9c-102809d36a23","excerpt":"Scentbird Perfume Box — WORSE PLACE EVER — I got a subscription and my account got deleted and I didn’t get paid back","url":"https://apps.apple.com/us/app/id1444093439?see-all=reviews","role":"pain","weight":0.1578,"occurredAt":"2026-09-19T05:24:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/search","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.1315,"matchedPatterns":["product:Scentbird Perfume Box"],"statement":"I got a subscription and my account got deleted and I didn’t get paid back","title":"Scentbird Perfume Box — WORSE PLACE EVER","body":"I got a subscription and my account got deleted and I didn’t get paid back","authorHash":"d973577fbf35ef0e3db55401572155db","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}