{"data":{"items":[{"id":"e237e440-aee5-46a0-a3d2-5a4209f9f076","excerpt":"Service Fusion — I do not recommend this app. — I have been a field tech/tradesman for over 12years and have used a lot of different platforms. Service Fusion has been the most frustrating app I have ever used in my time. The app feels like a beta/test version and is missing some pretty basic tools, a “home” button bei","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":1.1436667,"occurredAt":"2021-03-05T01:16:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.56666666,"sentiment":-0.6666667,"confidence":0.73,"matchedPatterns":["recommend","frustrating","missing_feature","product:Service Fusion"],"statement":"The app feels like a beta/test version and is missing some pretty basic tools, a “home” button being the top one.","title":"Service Fusion — I do not recommend this app.","body":"I have been a field tech/tradesman for over 12years and have used a lot of different platforms. Service Fusion has been the most frustrating app I have ever used in my time. The app feels like a beta/test version and is missing some pretty basic tools, a “home” button being the top one. I have to close the app and reopen it in order to get back to the home page, hitting the back button 5x takes way longer. \n\nThe app refreshes every page you navigate to which is very difficult to work with when working in an area with weak cell service.\n\nI have to navigate to multiple pages in order to get basic information on a client. Why can I not click on a job/appointment and see the client name, phone number, and address on the same page.\n\nPhotographs will at times not load all the way(fuzzy/half the photo) or sometimes not at all.\n\nWe have over 16 electricians using this app and they all have the same issue, I also have multiple devices with same issues. This is not a hardware problem.\n\nWhen we spoke to the company about these issues and explained their app is in dire need of revamping, they told us they do not have any plans to update the application.\n\nThe website HTML version does have some useful tools but again, had some pretty weak flaws.\n\nThe drop down menu will repeatedly come down if you don’t move your mouse cursor in the right direction.\n\nI’ve lost multiple hours when going to save an estimate and the server crashes which results in the work I just finished not being saved.\n\nIf you click anywhere to the side while filling in certain information it will erase it.\n\nI highly advise looking into other services before you invest time and man hours into setting this app up.","offTopic":false},{"id":"ad3fd658-c1ef-48be-a7e6-76067ab910af","excerpt":"Service Fusion — Not user friendly — This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load ","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":0.84543705,"occurredAt":"2023-07-05T20:22:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.7022222,"sentiment":-0.5555556,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Service Fusion"],"statement":"Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.","title":"Service Fusion — Not user friendly","body":"This review is coming from a technician’s point of view using the app for close to a year now. My first gripe with the app is how much it lags when trying to change your status of the service call. Even with full coverage and nothing interrupting my signal, it takes forever to load each page or to change status of my service call. Another is that there isn’t an option for push notifications so if anything changes or another job it’s added then I’m let unaware until my boss lets me know or I refresh the jobs page. The navigation is touch and go when it comes to trying to find out where to go for my next call. Overall this app could use a lot of work and has a lot of good qualities but as someone that uses it everyday, it can be incredibly frustrating to work with.","offTopic":false},{"id":"60b7c8ee-2f5e-49af-8c92-fcc1f8a258d8","excerpt":"Service Fusion — Service Letdown — This software was at the top of its game when we signed on 6 years ago. But after 2020 things have changed drastically… and not for the better.\nFirst off… no platform is perfect, however there should be a constant drive to improve any product based off your user demand. This is where ","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":0.79080003,"occurredAt":"2021-12-28T04:52:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"feature_request","painScore":0.44,"sentiment":-0.2,"confidence":0.5491667,"matchedPatterns":["missing_feature","product:Service Fusion"],"statement":"The mobile app lacks basic important features… such as offering options or financing to your customers.","title":"Service Fusion — Service Letdown","body":"This software was at the top of its game when we signed on 6 years ago. But after 2020 things have changed drastically… and not for the better.\nFirst off… no platform is perfect, however there should be a constant drive to improve any product based off your user demand. This is where SF has fallen short. What little changes they have made in the past year have had no relevance to the overall user requests. \nWe have a “maintenance agreement module” which was released, knowing it doesnt function properly… even their tech support is clueless how to use it.  The module was promised to be released in 2 phases… the second of which never happened and that was well over a year ago.\nThe gps tracking is horrific. I have been over billed a total $1200 for gps units we don’t even use…. And they are still charging me monthly for them on top of one of my gps units has not reported in well over 4 months, 4 phone calls to tech support and still not resolved… btw still being charged for it.\nThe mobile app lacks basic important features… such as offering options or financing to your customers. The Back Button in the app hasn’t worked for 3 months.\nBasic functions in the app are just not there.. such as being able to add non billable inventoried items to a work order.\nGood luck trying to itemize your invoice in the field on the mobile app… there’s no button for that.\nDon’t bother trying to pick your customers custom service rate you want them to have on the invoice your building from the admin…..nope you can only do that from the mobile app.\n\nThe list goes on…. In short… I would explore a platform that is still looking to improve for its client base.","offTopic":false},{"id":"326ee227-a39d-482e-b45e-58d20b2ac722","excerpt":"Service Fusion — Horrible Reliability — The app and web based servers crash almost daily causing lost productivity and countless hours. They use to be great but as of late are horrible.","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":0.54483753,"occurredAt":"2022-10-04T20:22:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"problem_report","painScore":0.77086955,"sentiment":-0.65217394,"confidence":0.30766666,"matchedPatterns":["terrible","product:Service Fusion"],"statement":"They use to be great but as of late are horrible.","title":"Service Fusion — Horrible Reliability","body":"The app and web based servers crash almost daily causing lost productivity and countless hours. They use to be great but as of late are horrible.","offTopic":false},{"id":"c5f288b1-0d8c-455c-8637-5ca6b8b6762f","excerpt":"Service Fusion — Doesn’t work well — The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2022-10-04T23:29:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Service Fusion"],"statement":"My opinion it’s a waste for time.","title":"Service Fusion — Doesn’t work well","body":"The company I do work with wanted to use this app. As a contractor I need to put my own jobs on the calendar as well. You have to use task but to see jobs you have to go out of the way. Same as there jobs all you see on calendar is name a order number. If I’m looking at the calendar trying to schedule a job I need more information as to where the jobs are so I can schedule accordingly buy zip codes based on their jobs and mine. Just doesn’t give much information without toggling back an forth between screens. My opinion it’s a waste for time. Thought after using for a few months I would update my review. I would and still give the app a zero if I could. It’s cumbersome to use to much toggling around. Calendar is just plain hideous. Cant see any info in the app. Having to scroll down a long list to find the day and see info is a big pain. Forget about using if your in a area without cell/data. Cant get any info. Still have to use paper since you can’t see info like outlook. Using this for scheduling is a massive mistake if your in a rural area. Forget customer service. They have none.  One more thing, the app often doesn’t open or freezes.   Fusions alway say your phone isn’t up to date.   That’s not true.  My phone /iPad update as soon as available.    That’s just their excuse for a poor product.","offTopic":false},{"id":"e80ac592-ad75-4c49-b3a0-9e1095684d23","excerpt":"Service Fusion — Terrible App — My work just went to this app and it’s terrible. With the old system we used we had all sorts of access to our work information not only our phones, but also directly online through a computer. With this app there’s no way to access information other than using the app. There’s no online","url":"https://apps.apple.com/us/app/id1042544405?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-03-05T19:51:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Field service","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Service Fusion"],"statement":"Service Fusion — Terrible App.","title":"Service Fusion — Terrible App","body":"My work just went to this app and it’s terrible. With the old system we used we had all sorts of access to our work information not only our phones, but also directly online through a computer. With this app there’s no way to access information other than using the app. There’s no online alternative. For that reason it’s trash and very in efficient and unproductive. Definitely slows down the work process.","offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}