{"data":{"items":[{"id":"51b2eee5-0f86-463e-8b84-a9ee1fb74b80","excerpt":"Emburse Professional — Decent solution, poor app — Overall it makes some aspects of expense reporting easier than the old spreadsheets. But the app is actually worse than a simple mobile site. No TouchID, you're stuck having to remember to manually start a \"Sync\" because it will show info that's weeks or months old oth","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.6833881,"occurredAt":"2016-06-11T04:45:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.5822222,"sentiment":-0.5555556,"confidence":0.43191665,"matchedPatterns":["manual_process","product:Emburse Professional"],"statement":"No TouchID, you're stuck having to remember to manually start a \"Sync\" because it will show info that's weeks or months old otherwise.","title":"Emburse Professional — Decent solution, poor app","body":"Overall it makes some aspects of expense reporting easier than the old spreadsheets. But the app is actually worse than a simple mobile site. No TouchID, you're stuck having to remember to manually start a \"Sync\" because it will show info that's weeks or months old otherwise.","authorHash":"f29636ae0f612dbe0edab86aa49548e1","rating":3,"offTopic":false},{"id":"5e642a41-2918-4243-92d3-5f6aa3edefda","excerpt":"Emburse Professional — Would give zero if possible — This is easily the worst app and service I've encountered for expenses. The app crashes constantly, you have to use both the web app and the mobile app to do anything, the interfaces are outdated and unintuitive, and support is simply awful - if you need help you're ","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.6055,"occurredAt":"2015-11-05T17:06:36.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4325,"matchedPatterns":["product:Emburse Professional"],"statement":"This is easily the worst app and service I've encountered for expenses.","title":"Emburse Professional — Would give zero if possible","body":"This is easily the worst app and service I've encountered for expenses. The app crashes constantly, you have to use both the web app and the mobile app to do anything, the interfaces are outdated and unintuitive, and support is simply awful - if you need help you're on your own. I have and will continue to try to get my finance team to allow us to use another service.","authorHash":"b874bfb95859b8782c9656d3ff58feb6","rating":1,"offTopic":false},{"id":"0f1bf8a3-fb80-41ef-bbfa-693e12ec4b7f","excerpt":"Emburse Professional — Annoyingly tedious app. — Forget the mobile app. Too many steps to get things done. If your company forces you to use this system, use the web based PC version. Many more options available. Also, use your own personal non company PC or Mac. (JUST SAYIN' for obvious reasons!) The learning curve is","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.5478333,"occurredAt":"2016-09-13T12:02:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.4325,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Annoyingly tedious app..","title":"Emburse Professional — Annoyingly tedious app.","body":"Forget the mobile app. Too many steps to get things done. If your company forces you to use this system, use the web based PC version. Many more options available. Also, use your own personal non company PC or Mac. (JUST SAYIN' for obvious reasons!) The learning curve is a bit high for new users based upon what system you normally use for submitting expense reports.","authorHash":"90db353a2507f003b43a115131406374","rating":2,"offTopic":false},{"id":"a32095f8-581d-4a4a-85ca-bc6de89fa9d4","excerpt":"Emburse Professional — So unnecessarily difficult to use — This app feels like it was designed by someone who has never actually entered data into a phone before. They have never typed names and numbers, never selected from a drop-down menu, never needed to advance to the next screen. There’s just no way that someone w","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-04-02T15:17:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:Emburse Professional"],"statement":"There’s just no way that someone who has used a smartphone in the last 18 years would make the app work the way it does; so clunky and slow, so much jerking in and out of fields and up and down on the screen, with such huge delays between…","title":"Emburse Professional — So unnecessarily difficult to use","body":"This app feels like it was designed by someone who has never actually entered data into a phone before. They have never typed names and numbers, never selected from a drop-down menu, never needed to advance to the next screen. There’s just no way that someone who has used a smartphone in the last 18 years would make the app work the way it does; so clunky and slow, so much jerking in and out of fields and up and down on the screen, with such huge delays between pressing a button and having it register. It feels like a beta app from 15+ years ago.","authorHash":"be0333cd04d14ef878ca1bfbdb04bbb4","rating":2,"offTopic":false},{"id":"30497db9-df24-48ff-95cc-28b1e69db07e","excerpt":"Emburse Professional — It used to work — At one point I really enjoyed using the app. It used to make  managing expenses and submitting reports fast and straightforward. Not anymore, there is now layer after layer of complexity and the “AI” (not actually AI) has more control than the user. Simplicity is what made this ","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"request","weight":0.5236842,"occurredAt":"2026-05-30T18:00:50.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"recommendation_request","painScore":0.06,"sentiment":0.5,"confidence":0.49404168,"matchedPatterns":["recommend","product:Emburse Professional"],"statement":"I do not recommend using the app.","title":"Emburse Professional — It used to work","body":"At one point I really enjoyed using the app. It used to make  managing expenses and submitting reports fast and straightforward. Not anymore, there is now layer after layer of complexity and the “AI” (not actually AI) has more control than the user. Simplicity is what made this app better than the rest, and it is gone now. I do not recommend using the app.","authorHash":"66a331df1a73504c51c707a0566f01bd","rating":1,"offTopic":false},{"id":"ea509b44-9a90-470a-90f8-a9492507af15","excerpt":"Emburse Professional — Terrible — Compared to other expenses applications this is by far the worst. Quite simply its clunky and archaic. Scanning doesn’t l work, sync is a terrible model. It takes hours to correct expenses before your can submit. And it’s not just the app, the web app is terribly designed and buggy. Si","url":"https://apps.apple.com/gb/app/id518112027?see-all=reviews","role":"pain","weight":0.51028574,"occurredAt":"2018-05-19T14:59:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.34285715,"sentiment":-0.85714287,"confidence":0.38,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Terrible.","title":"Emburse Professional — Terrible","body":"Compared to other expenses applications this is by far the worst. Quite simply its clunky and archaic. Scanning doesn’t l work, sync is a terrible model. It takes hours to correct expenses before your can submit. And it’s not just the app, the web app is terribly designed and buggy. Simple functions like uplifting exchange rates just don’t exists. The developed need to start again and take a leaf from Expensify book.","authorHash":"353158b7571339374fc100b0a90188bd","rating":1,"offTopic":false},{"id":"9479028b-d95e-4611-9074-cbdca5019339","excerpt":"Emburse Professional — App is crippled compared to website. — You can't use the mobile app to upload receipts for expenses that are imported automatically from your credit card. Basically makes the mobile app completely useless. I am shocked how horrible the app is compared to using the website. I will be greatly encou","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"request","weight":0.47802633,"occurredAt":"2016-08-31T16:49:24.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.10526316,"sentiment":-0.2631579,"confidence":0.4325,"matchedPatterns":["product:Emburse Professional"],"statement":"Basically makes the mobile app completely useless.","title":"Emburse Professional — App is crippled compared to website.","body":"You can't use the mobile app to upload receipts for expenses that are imported automatically from your credit card. Basically makes the mobile app completely useless. I am shocked how horrible the app is compared to using the website. I will be greatly encouraging my company to look at competitors products to find something that has good mobile support, which is truly the best use of this type of product.","authorHash":"6bf6a83d266f5d867dc15bb542847ea7","rating":2,"offTopic":false},{"id":"15b240c1-af35-46bf-85b0-d9b1f82e3602","excerpt":"Emburse Professional — Doesn’t work/overly complicated — I think my company switched to make us spend less because the app and website are not user friendly. It says there’s errors in reports when there isn’t, we were using ExpensePoint and it worked with almost no issues, ever older workers could manage it and now we ","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.45533335,"occurredAt":"2022-01-13T20:42:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.3415,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Doesn’t work/overly complicated.","title":"Emburse Professional — Doesn’t work/overly complicated","body":"I think my company switched to make us spend less because the app and website are not user friendly. It says there’s errors in reports when there isn’t, we were using ExpensePoint and it worked with almost no issues, ever older workers could manage it and now we have months of non submitted reports.","authorHash":"907f92bb9d996f05a2e944c6feb62c50","rating":1,"offTopic":false},{"id":"73dd594b-b391-4af0-a8b5-fefacc363196","excerpt":"Emburse Professional — Not intuitive — This is a very frustrating app to use.  Concur is much better with million fewer key strokes.","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.39699072,"occurredAt":"2016-10-24T17:29:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.52444446,"sentiment":-0.11111111,"confidence":0.26041666,"matchedPatterns":["frustrating","product:Emburse Professional"],"statement":"This is a very frustrating app to use.","title":"Emburse Professional — Not intuitive","body":"This is a very frustrating app to use.  Concur is much better with million fewer key strokes.","authorHash":"d786a8604b2e9001e7fd5d0a3c49caff","rating":1,"offTopic":false},{"id":"c1b19026-1df0-4d10-88ee-d08c5c8be868","excerpt":"Emburse Professional — Worse expense app — I have used 3 different apps for expenses on my professional career. This is by far the worse. The apps suffers from poor usability and performance. The usability is so poor that it is the most counter intuitive and inconsistent app I currently (have to) use. I hope they hire ","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.38009167,"occurredAt":"2022-06-21T23:22:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.13333334,"sentiment":-0.33333334,"confidence":0.335375,"matchedPatterns":["product:Emburse Professional"],"statement":"The apps suffers from poor usability and performance.","title":"Emburse Professional — Worse expense app","body":"I have used 3 different apps for expenses on my professional career. This is by far the worse. The apps suffers from poor usability and performance. The usability is so poor that it is the most counter intuitive and inconsistent app I currently (have to) use. I hope they hire at least one UX designer soon.","authorHash":"6deb9adfb24b8df6585c89e3cf101b7f","rating":1,"offTopic":false},{"id":"8f1dff9e-83cb-4534-844f-f6a090dd3e1e","excerpt":"Emburse Professional — Awful Program — This is probably the most unpleasant thing I deal with on a daily basis. I'd give anything to get Concur back. So many more steps on this app than what I was used to.","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.2919,"occurredAt":"2016-02-11T13:11:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2085,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Awful Program.","title":"Emburse Professional — Awful Program","body":"This is probably the most unpleasant thing I deal with on a daily basis. I'd give anything to get Concur back. So many more steps on this app than what I was used to.","authorHash":"288308d99b7cb7c60cafa2b694761c43","rating":1,"offTopic":false},{"id":"6b8cb2d1-67eb-4cf6-9150-b9a301935bef","excerpt":"Emburse Professional — Confusing & Redundant — App is unnecessarily difficult to use and makes you enter the same things over and over. Fills me with rage every time I am forced to use it.","url":"https://apps.apple.com/us/app/id518112027?see-all=reviews","role":"pain","weight":0.23235,"occurredAt":"2025-11-22T13:27:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.193625,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Confusing & Redundant.","title":"Emburse Professional — Confusing & Redundant","body":"App is unnecessarily difficult to use and makes you enter the same things over and over. Fills me with rage every time I am forced to use it.","authorHash":"f80c3bfad7f6970e4050041b00d9846f","rating":1,"offTopic":false},{"id":"8afaa8eb-f4cf-47e0-b8b3-5cb802f96ff5","excerpt":"Emburse Professional — Awful UX — Clunky, not intuitive","url":"https://apps.apple.com/gb/app/id518112027?see-all=reviews","role":"pain","weight":0.11348051,"occurredAt":"2016-10-07T15:13:39.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.17142858,"sentiment":-0.42857143,"confidence":0.096873604,"matchedPatterns":["product:Emburse Professional"],"statement":"Emburse Professional — Awful UX.","title":"Emburse Professional — Awful UX","body":"Clunky, not intuitive","authorHash":"b4b4427be751c43b5128f4cc791e8c2f","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":13}],"total":13}}