{"data":{"items":[{"id":"c4bda692-2336-4135-823a-d0e1066cd873","excerpt":"Glofox — GIVE ME AN OPTION TO CANCEL RECURRING PAYMENTS — Very slick app that makes gym bookings fairly easy. But oh my god. It is absolutely insane to me a feature as basic as cancelling a recurring payments and removing your card simply isn’t possible. I have to instead find out from my gym who set up my payment on G","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.84543705,"occurredAt":"2023-01-03T07:26:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"problem_report","painScore":0.7022222,"sentiment":-0.5555556,"confidence":0.49666667,"matchedPatterns":["frustrating","product:Glofox"],"statement":"This is as anti consumer and frustrating as it gets","title":"Glofox — GIVE ME AN OPTION TO CANCEL RECURRING PAYMENTS","body":"Very slick app that makes gym bookings fairly easy. But oh my god. It is absolutely insane to me a feature as basic as cancelling a recurring payments and removing your card simply isn’t possible. I have to instead find out from my gym who set up my payment on Glofox instead, which is going to be a real hassle. Absolutely insane such. Simple feature isn’t included, hardly ‘member centric’ like this app claims to be. This is as anti consumer and frustrating as it gets","authorHash":"687ec5f9fd25bea8d3077cfdf772270d","rating":2,"offTopic":false},{"id":"d33739ea-82ae-4d70-9ed4-a1e0621679c5","excerpt":"Glofox — Constant bugs — There is always something not working with this app, let alone the rest of their software. It’s been over a year and it’s just one thing after another. I currently can’t even log in, and I bet the best support option we have still is sending a screenshot and hoping for the best. Any fix that ac","url":"https://apps.apple.com/us/app/id916224471?see-all=reviews","role":"request","weight":0.67546666,"occurredAt":"2025-08-25T18:58:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fitness studios","intent":"feature_request","painScore":0.36,"sentiment":0.6666667,"confidence":0.49666667,"matchedPatterns":["missing_feature","product:Glofox"],"statement":"It’s not surprising considering the lack of actual support there is from this company as a whole.","title":"Glofox — Constant bugs","body":"There is always something not working with this app, let alone the rest of their software. It’s been over a year and it’s just one thing after another. I currently can’t even log in, and I bet the best support option we have still is sending a screenshot and hoping for the best. Any fix that actually does happen is never communicated back to anyone, so you just have to discover something works again by yourself. It’s not surprising considering the lack of actual support there is from this company as a whole.","authorHash":"c133e4d5b3405b949b50645ca4d4c807","rating":1,"offTopic":false},{"id":"18442271-832e-4e0a-a4f9-38a821ed34ff","excerpt":"Glofox — Buggy, unstable, poorly-coded, not tested properly. — This app is highly annoying. And whatever you do, don’t forget your password. You’ll be waiting ages for the password reset email to arrive.","url":"https://apps.apple.com/au/app/id916224471?see-all=reviews","role":"pain","weight":0.60802335,"occurredAt":"2023-12-11T22:41:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Fitness studios","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.32341668,"matchedPatterns":["frustrating","product:Glofox"],"statement":"This app is highly annoying.","title":"Glofox — Buggy, unstable, poorly-coded, not tested properly.","body":"This app is highly annoying. And whatever you do, don’t forget your password. You’ll be waiting ages for the password reset email to arrive.","authorHash":"fc562cc8cef4ad6a12d1c141f374f0d0","rating":2,"offTopic":false},{"id":"f16ad1a9-2189-43ca-a229-d7efc8a2aeb0","excerpt":"Glofox — Basically unusable — The “no internet” error message is constantly there and covers other menu items. Means I can’t navigate or use app. Have tried many times to log in and so my gym reset my account. When the error does go and I try reset password I never receive an email. Have checked with my gym and it’s th","url":"https://apps.apple.com/au/app/id916224471?see-all=reviews","role":"pain","weight":0.518525,"occurredAt":"2023-10-16T08:20:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.370375,"matchedPatterns":["product:Glofox"],"statement":"Glofox — Basically unusable.","title":"Glofox — Basically unusable","body":"The “no internet” error message is constantly there and covers other menu items. Means I can’t navigate or use app. Have tried many times to log in and so my gym reset my account. When the error does go and I try reset password I never receive an email. Have checked with my gym and it’s the right email. I don’t know how an app this buggy ever made it online.","authorHash":"f8d2f8886446497c8d0a808ce662d2e3","rating":1,"offTopic":false},{"id":"b95f9925-dde2-4540-8167-aae03bbb30ae","excerpt":"Glofox — Terrible app — In the year 2024, payment processors are a dime a dozen but this app manages to make updating your payment method a nightmare. The app is not intuitive, full of errors, and confusing to navigate. You cannot select which payment method you prefer nor resubmit a payment. I had a credit card stolen","url":"https://apps.apple.com/us/app/id916224471?see-all=reviews","role":"pain","weight":0.49006897,"occurredAt":"2024-06-08T13:24:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fitness studios","intent":"other","painScore":0.28965518,"sentiment":-0.7241379,"confidence":0.38,"matchedPatterns":["product:Glofox"],"statement":"Glofox — Terrible app.","title":"Glofox — Terrible app","body":"In the year 2024, payment processors are a dime a dozen but this app manages to make updating your payment method a nightmare. The app is not intuitive, full of errors, and confusing to navigate. You cannot select which payment method you prefer nor resubmit a payment. I had a credit card stolen which froze a gym membership when they attempted to take payment from the cancelled card—this app will not let me resubmit payment to any updated methods and meanwhile I’m locked out of my membership. Glofox can do better.","authorHash":"0e62336694f2f60e92fb34a300c8512f","rating":1,"offTopic":false},{"id":"89f85dce-7789-4be3-a7df-f6aa75cf6a21","excerpt":"Glofox — Useless so many bugs — Just full of bugs very frustrating app when your trying to book something that doesn’t work","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.47642332,"occurredAt":"2024-01-11T15:46:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.25341666,"matchedPatterns":["frustrating","product:Glofox"],"statement":"Just full of bugs very frustrating app when your trying to book something that doesn’t work","title":"Glofox — Useless so many bugs","body":"Just full of bugs very frustrating app when your trying to book something that doesn’t work","authorHash":"53afba08345a0526526576976f78eac6","rating":1,"offTopic":false},{"id":"4febad2a-40c7-478b-bb78-78b6e41fd3f8","excerpt":"Glofox — Keeps crashing — Doesn’t load so forever deleting and uninstalling \n\nMy gym uses it, so have no choice.\n\nBut this is not a good experience","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.45166835,"occurredAt":"2020-11-22T20:18:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"problem_report","painScore":0.6618182,"sentiment":-0.45454547,"confidence":0.27179167,"matchedPatterns":["keeps_failing","product:Glofox"],"statement":"Glofox — Keeps crashing.","title":"Glofox — Keeps crashing","body":"Doesn’t load so forever deleting and uninstalling \n\nMy gym uses it, so have no choice.\n\nBut this is not a good experience","authorHash":"09d67598345e00ea5ef15d3689aafd73","rating":1,"offTopic":false},{"id":"839d4580-c8e8-4c25-a587-dc95d7bf404a","excerpt":"Glofox — Says no internet connection when I have full 5G and wifi connection — Difficult to use this app as it often says no internet connection . I check to confirm I have working internet connection and it still doesn’t work. I then need to go to my Pilate studio website and book in that way. So it’s a pretty terribl","url":"https://apps.apple.com/au/app/id916224471?see-all=reviews","role":"pain","weight":0.4389,"occurredAt":"2023-03-09T22:18:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3135,"matchedPatterns":["product:Glofox"],"statement":"So it’s a pretty terrible CX.","title":"Glofox — Says no internet connection when I have full 5G and wifi connection","body":"Difficult to use this app as it often says no internet connection . I check to confirm I have working internet connection and it still doesn’t work. I then need to go to my Pilate studio website and book in that way. So it’s a pretty terrible CX.","authorHash":"637d7b80e41eb09c98dc0e5b57f7aae2","rating":1,"offTopic":false},{"id":"6dd24f83-5159-41f5-ab6e-9ab13da3035e","excerpt":"Glofox — Poor App — So annoying to use …","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.33988833,"occurredAt":"2023-12-31T12:00:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.18079166,"matchedPatterns":["frustrating","product:Glofox"],"statement":"So annoying to use …","title":"Glofox — Poor App","body":"So annoying to use …","authorHash":"100774f6474579d8cd5155279751ee59","rating":1,"offTopic":false},{"id":"209121be-e807-4b85-85c2-c8fa67754f9d","excerpt":"Glofox — Can’t get past first page — I can’t even search for the gym! Worst app I have ever seen","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.158375,"occurredAt":"2024-11-13T08:33:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.113125,"matchedPatterns":["product:Glofox"],"statement":"Worst app I have ever seen","title":"Glofox — Can’t get past first page","body":"I can’t even search for the gym! Worst app I have ever seen","authorHash":"ed987e3dbbad2e7f1ae9ef11a2ee0d89","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":10}],"total":10}}