{"data":{"items":[{"id":"0a7d6a04-d90b-4ee1-a8c0-99e360345915","excerpt":"DU Recorder - Screen Recorder — Furious mother — This was somehow downloaded on my 12 yr olds cell phone when we have everything set up so she has to ask for something to be downloaded or purchased everything is password protected etc. somehow today this was billed to our credit card. I go to app support and I get tran","url":"https://apps.apple.com/us/app/id1295647284?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2021-02-24T04:32:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Creator tools","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:DU Recorder"],"statement":"We were going crazy trying to figure out where this $63.80 charge came from, it was done today I cancelled it today I want a full refund!!","title":"DU Recorder - Screen Recorder — Furious mother","body":"This was somehow downloaded on my 12 yr olds cell phone when we have everything set up so she has to ask for something to be downloaded or purchased everything is password protected etc. somehow today this was billed to our credit card. I go to app support and I get transferred to Facebook. Are you serious??!!  We were going crazy trying to figure out where this $63.80 charge came from, it was done today I cancelled it today I want a full refund!! You should be able to contact someone direct and not be transferred to Facebook. I’m very upset","authorHash":"55976461260eb62ccd92c386a0ac9dc1","rating":1,"offTopic":false},{"id":"bcc85b58-2d4d-4270-8216-646f111cdc30","excerpt":"Voice Recorder & Audio Editor — No Voice Activated Recording Function found so far. No reply from the app when asking for help. — I cannot find the voice activation function that I bought his app for. I’ve tried to get a technician to help but no response. Next step is attempting a refund. Any advice from successful us","url":"https://apps.apple.com/gb/app/id685310398?see-all=reviews","role":"pain","weight":0.4168333,"occurredAt":"2025-05-09T18:47:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Creator tools","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.312625,"matchedPatterns":["product:Voice Recorder & Audio Editor"],"statement":"Next step is attempting a refund.","title":"Voice Recorder & Audio Editor — No Voice Activated Recording Function found so far. No reply from the app when asking for help.","body":"I cannot find the voice activation function that I bought his app for. I’ve tried to get a technician to help but no response. Next step is attempting a refund. Any advice from successful users?","authorHash":"ecb6a0bb8b74f0db0e51f8cfe7fffb57","rating":1,"offTopic":false},{"id":"3a7fdea4-2a4f-4c76-9fe3-45bac9bad85c","excerpt":"Boon: AI Logo Maker & Design — It what I expected — I would like a refund. After just five minutes it was clear this app could not give me any AI assistance. \n\nI simply wanted a deers skull with MHO as a logo and it freezes up. \n\nHow do I get a refund?","url":"https://apps.apple.com/us/app/id1190077343?see-all=reviews","role":"request","weight":0.3954429,"occurredAt":"2025-10-10T01:08:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Creator tools","intent":"howto_question","painScore":0.09,"sentiment":0,"confidence":0.36279166,"matchedPatterns":["how_can_i","product:Boon"],"statement":"How do I get a refund?","title":"Boon: AI Logo Maker & Design — It what I expected","body":"I would like a refund. After just five minutes it was clear this app could not give me any AI assistance. \n\nI simply wanted a deers skull with MHO as a logo and it freezes up. \n\nHow do I get a refund?","authorHash":"754ac5dc3ed5e6d8944899219d07bcc9","rating":1,"offTopic":false},{"id":"62873f3e-7844-490e-844b-a73209a07ce6","excerpt":"DU Recorder - Screen Recorder — Charges — I downloaded the app and forgot to cancel the subscription and they charged me £90, I have no way of contacting you but please refund me my money I never used it as it was not what I needed and I am not going to use it","url":"https://apps.apple.com/gb/app/id1295647284?see-all=reviews","role":"pain","weight":0.35927498,"occurredAt":"2025-05-11T08:02:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Creator tools","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.256625,"matchedPatterns":["product:DU Recorder"],"statement":"I downloaded the app and forgot to cancel the subscription and they charged me £90, I have no way of contacting you but please refund me my money I never used it as it was not what I needed and I am not going to use it","title":"DU Recorder - Screen Recorder — Charges","body":"I downloaded the app and forgot to cancel the subscription and they charged me £90, I have no way of contacting you but please refund me my money I never used it as it was not what I needed and I am not going to use it","authorHash":"78cdb10760de0c1aa620dfaef8e11045","rating":1,"offTopic":false},{"id":"b825d9c5-629d-4d3e-8c0c-8b173a9eff88","excerpt":"Voice Recorder & Audio Editor — Telephone Recording — This app if fine in its free version which does not allow for recording phone calls. However, I upgraded to the paid version to enable me to do just that and the app failed miserably. I’ve requested a refund.","url":"https://apps.apple.com/ca/app/id685310398?see-all=reviews","role":"pain","weight":0.31004998,"occurredAt":"2024-10-01T19:39:53.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Creator tools","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.258375,"matchedPatterns":["product:Voice Recorder & Audio Editor"],"statement":"I’ve requested a refund.","title":"Voice Recorder & Audio Editor — Telephone Recording","body":"This app if fine in its free version which does not allow for recording phone calls. However, I upgraded to the paid version to enable me to do just that and the app failed miserably. I’ve requested a refund.","authorHash":"3fd5eff08576fef6d6d1e786b7f2b201","rating":1,"offTopic":false},{"id":"6601e443-b07e-40b7-b6b5-a59619d77f5d","excerpt":"Boon: AI Logo Maker & Design — Free Trial Took Payment — I opted for the free trial and payment was took now challenged this with Apple was told I’m not eligible for refund will be challenging with my bank now AVOID","url":"https://apps.apple.com/gb/app/id1190077343?see-all=reviews","role":"pain","weight":0.26070002,"occurredAt":"2026-04-06T07:02:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Creator tools","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.21725,"matchedPatterns":["product:Boon"],"statement":"I opted for the free trial and payment was took now challenged this with Apple was told I’m not eligible for refund will be challenging with my bank now AVOID","title":"Boon: AI Logo Maker & Design — Free Trial Took Payment","body":"I opted for the free trial and payment was took now challenged this with Apple was told I’m not eligible for refund will be challenging with my bank now AVOID","authorHash":"0c512b644dd493f13ee5fa4d065f9f0e","rating":1,"offTopic":false},{"id":"2dcf8a59-ef63-4854-96a1-abe345dd65ea","excerpt":"Screen Recorder: Go Record — Refund please ! Don’t download — I have 2 hours footage recorded and it won’t download!","url":"https://apps.apple.com/us/app/id1345200849?see-all=reviews","role":"pain","weight":0.15675,"occurredAt":"2024-07-09T23:46:12.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Creator tools","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.130625,"matchedPatterns":["product:Screen Recorder"],"statement":"Screen Recorder: Go Record — Refund please !","title":"Screen Recorder: Go Record — Refund please ! Don’t download","body":"I have 2 hours footage recorded and it won’t download!","authorHash":"e02e9b5f736311e8824131648ccaabc0","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":7}],"total":7}}