{"data":{"items":[{"id":"345abdc6-a111-4fdf-b2bd-815c6be891cd","excerpt":"Microsoft Authenticator — Why doesn't it work anymore?? This is the only app I am allowed to use for work and I have not been able to get past the logo screen for a week now. I have cleared cache data, Uninstaller and reinstalled, at least once a day, and I still can't get past the logo screen for it to tell me the app","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":1.2001814,"occurredAt":"2026-04-20T14:24:13.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"feature_request","painScore":0.64166665,"sentiment":-0.6666667,"confidence":0.7310749,"matchedPatterns":["why_doesnt","still_cannot","product:Microsoft Authenticator"],"statement":"I have cleared cache data, Uninstaller and reinstalled, at least once a day, and I still can't get past the logo screen for it to tell me the app isn't working.","title":"Microsoft Authenticator","body":"Why doesn't it work anymore?? This is the only app I am allowed to use for work and I have not been able to get past the logo screen for a week now. I have cleared cache data, Uninstaller and reinstalled, at least once a day, and I still can't get past the logo screen for it to tell me the app isn't working. I have even uninstalled numerous apps thinking that it may be the issue. It is not.","offTopic":false},{"id":"014b94e4-db70-4eef-8799-c164747d7648","excerpt":"Microsoft Authenticator — Not Functional — Deleted after install, then, upon reinstall, my account can no longer be accessed, as the App requires me to be signed in already in this very software in order to sign into the app, which I cannot sign into because the only way to verify the re-sign in would be through this a","url":"https://apps.apple.com/us/app/id983156458?see-all=reviews","role":"pain","weight":0.50666666,"occurredAt":"2026-06-10T20:20:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Security & access","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.38,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"Deleted after install, then, upon reinstall, my account can no longer be accessed, as the App requires me to be signed in already in this very software in order to sign into the app, which I cannot sign into because the only way to verify…","title":"Microsoft Authenticator — Not Functional","body":"Deleted after install, then, upon reinstall, my account can no longer be accessed, as the App requires me to be signed in already in this very software in order to sign into the app, which I cannot sign into because the only way to verify the re-sign in would be through this app. I have performed the digital equivalent of locking my key in my car, and I don’t know how or why this software is configured for such a thing to even be possible.","offTopic":false},{"id":"6d8d574b-3755-4945-84a3-0f8c12a64dae","excerpt":"Microsoft Authenticator — After years and year of using this app it no longer works. I go to log in to the app, the fingerprint, or passcode works, then the screen is blank. I've restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it, relogged in it worked.. but I close the app to ","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"request","weight":0.9694333,"occurredAt":"2024-11-13T16:50:12.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"problem_report","painScore":0.27,"sentiment":0,"confidence":0.7633333,"matchedPatterns":["how_can_i","doesnt_work","product:Microsoft Authenticator"],"statement":"Doesn't work at all and since I can't get into the app how do I request help?","title":"Microsoft Authenticator","body":"After years and year of using this app it no longer works. I go to log in to the app, the fingerprint, or passcode works, then the screen is blank. I've restarted my phone, cleared the cache, force stopped the app, uninstalled and reinstalled it, relogged in it worked.. but I close the app to reopen it.. nothing. Doesn't work at all and since I can't get into the app how do I request help? My review will change if I receive help.","offTopic":false},{"id":"7e3d54f7-f612-49bb-8965-c74090e965c4","excerpt":"Microsoft Authenticator — I should have never tried to reinstall the app. I was trying to fix the notifications that just stopped working one day. Now I just straight up can't log in. It's asking me to input a code into the authenticator, while on a browser tab in the authenticator. I am softlocked out of the authentic","url":"https://play.google.com/store/apps/details?id=com.azure.authenticator&hl=en","role":"pain","weight":0.67058486,"occurredAt":"2026-05-19T07:50:41.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Security & access","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.47898918,"matchedPatterns":["product:Microsoft Authenticator"],"statement":"I was trying to fix the notifications that just stopped working one day.","title":"Microsoft Authenticator","body":"I should have never tried to reinstall the app. I was trying to fix the notifications that just stopped working one day. Now I just straight up can't log in. It's asking me to input a code into the authenticator, while on a browser tab in the authenticator. I am softlocked out of the authenticator because I can't input the code anywhere. I've been waiting for a fix for weeks. I can't keep waiting for this to work, I need this app crucially. What happened?? I'm begging for a fix!","offTopic":false}],"breakdown":[{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":3},{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":1}],"total":4}}