{"data":{"items":[{"id":"2939460c-a0d2-4057-bea9-88a33cba528d","excerpt":"Spark Mail: AI Email Assistant — If it ain’t broke don’t fix it — You just went from a 5-star rating to 3-star rating in my book. I love Spark but I HATE the new look. It’s not just the aesthetics either. Scan-ability and readability are both much worse.  You tried to go more minimalistic and worsened the UX. New updat","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.91591114,"occurredAt":"2025-08-27T17:14:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"problem_report","painScore":0.49333334,"sentiment":-0.33333334,"confidence":0.61333334,"matchedPatterns":["i_need","i_hate","product:Spark Mail"],"statement":"I love Spark but I HATE the new look.","title":"Spark Mail: AI Email Assistant — If it ain’t broke don’t fix it","body":"You just went from a 5-star rating to 3-star rating in my book. I love Spark but I HATE the new look. It’s not just the aesthetics either. Scan-ability and readability are both much worse.  You tried to go more minimalistic and worsened the UX. New update has some nice new features but you should have focused on those. This is a classic example of designers being re-design happy to the detriment of the UX. \n\nIf it ain’t broke, don’t fix it!\n\nNow I need to find a new email app. Been with Spark for years.","authorHash":"c730aed2c750e96b5192be62ab508b3f","rating":1,"offTopic":false},{"id":"175b014d-7e8e-47f6-a86b-2d8cff428560","excerpt":"Spark Mail: AI Email Assistant — New update ruined app — I have been using this email app for years. It was amazing. This recent update has completed ruined the app for me and ma mother’s. New UI is horrible. Before it was perfect and so easy to view things.. worst of all, no option to change back. Also cannot find new","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.82090145,"occurredAt":"2025-08-30T07:01:18.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"problem_report","painScore":0.59,"sentiment":-0.2,"confidence":0.51629025,"matchedPatterns":["terrible","product:Spark Mail"],"statement":"New UI is horrible.","title":"Spark Mail: AI Email Assistant — New update ruined app","body":"I have been using this email app for years. It was amazing. This recent update has completed ruined the app for me and ma mother’s. New UI is horrible. Before it was perfect and so easy to view things.. worst of all, no option to change back. Also cannot find new emails in the simple view. Not loading emails from my accounts. I don’t know what just happened but I will dropping this now and looking for new app. Very disappointing.","authorHash":"6c6380f23c1d4b89f1255011d5aacefa","rating":1,"offTopic":false},{"id":"65468237-11c4-4830-b256-bbe487e40a39","excerpt":"Spark Mail: AI Email Assistant — Annoying update — Last update has just been annoying. The whole all now looks messy to me, not to mention it crashes when I try to delete emails from spam folder. \nMight be looking for another mail app.","url":"https://apps.apple.com/gb/app/id997102246?see-all=reviews","role":"pain","weight":0.65901834,"occurredAt":"2022-10-06T16:32:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.35054168,"matchedPatterns":["frustrating","product:Spark Mail"],"statement":"Spark Mail: AI Email Assistant — Annoying update.","title":"Spark Mail: AI Email Assistant — Annoying update","body":"Last update has just been annoying. The whole all now looks messy to me, not to mention it crashes when I try to delete emails from spam folder. \nMight be looking for another mail app.","authorHash":"87b71df82934f3c3f1d02377b2989066","rating":3,"offTopic":false},{"id":"e8aa2b16-04de-48b7-a667-8416b00eb3d6","excerpt":"Spark Mail: AI Email Assistant — New update has made it incredibly annoying — Big fan of this app until recent updates have rendered it worse than the app that comes with iOS, very frustrating they’ve ruined something that was previously excellent","url":"https://apps.apple.com/gb/app/id997102246?see-all=reviews","role":"pain","weight":0.58992416,"occurredAt":"2026-07-19T10:16:17.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Email clients","intent":"problem_report","painScore":0.63,"sentiment":-0.375,"confidence":0.36191666,"matchedPatterns":["frustrating","product:Spark Mail"],"statement":"Spark Mail: AI Email Assistant — New update has made it incredibly annoying.","title":"Spark Mail: AI Email Assistant — New update has made it incredibly annoying","body":"Big fan of this app until recent updates have rendered it worse than the app that comes with iOS, very frustrating they’ve ruined something that was previously excellent","authorHash":"0241e21fadb96009f7a04433cfe1fa74","rating":1,"offTopic":false},{"id":"3f584b86-2823-478f-a224-2cb7f6912438","excerpt":"Spark Mail: AI Email Assistant — Update is So Ugly/Cluttered — The latest update that you just forced on me in so ugly and cluttered. I’m tired of you guys fixing things that aren’t broken. Please revert to the previous user interface. All the “smart” inboxes just look like one long cluttered list. Ugh.","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.3935,"occurredAt":"2025-08-27T14:03:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.295125,"matchedPatterns":["product:Spark Mail"],"statement":"I’m tired of you guys fixing things that aren’t broken.","title":"Spark Mail: AI Email Assistant — Update is So Ugly/Cluttered","body":"The latest update that you just forced on me in so ugly and cluttered. I’m tired of you guys fixing things that aren’t broken. Please revert to the previous user interface. All the “smart” inboxes just look like one long cluttered list. Ugh.","authorHash":"bf1275814f5fe023797a2018a6473acd","rating":1,"offTopic":false},{"id":"fa2a88a5-d827-4474-a5d8-6d8d7777ae93","excerpt":"Spark Mail: AI Email Assistant — New update layout is shocking! — Absolutely love this app, but recently updated the layout and has made it very confusing to use. Miss the old layout!","url":"https://apps.apple.com/au/app/id997102246?see-all=reviews","role":"request","weight":0.30591667,"occurredAt":"2025-09-02T02:44:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Email clients","intent":"praise","painScore":0,"sentiment":0.42857143,"confidence":0.30591667,"matchedPatterns":["praise","product:Spark Mail"],"statement":"Absolutely love this app, but recently updated the layout and has made it very confusing to use.","title":"Spark Mail: AI Email Assistant — New update layout is shocking!","body":"Absolutely love this app, but recently updated the layout and has made it very confusing to use. Miss the old layout!","authorHash":"50d898ea6e174576581237a51d782a7f","rating":1,"offTopic":false},{"id":"98a2a2dc-9b41-4fad-81c8-ce99d944ea91","excerpt":"Spark Mail: AI Email Assistant — Terrible update — Terrible update. Forces you to try new features with no opt out. I miss how good this app used to be. It’s so feature and AI bloated now. 👎","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.2749548,"occurredAt":"2025-08-28T00:10:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"other","painScore":0.2736842,"sentiment":-0.68421054,"confidence":0.2158736,"matchedPatterns":["product:Spark Mail"],"statement":"Spark Mail: AI Email Assistant — Terrible update.","title":"Spark Mail: AI Email Assistant — Terrible update","body":"Terrible update. Forces you to try new features with no opt out. I miss how good this app used to be. It’s so feature and AI bloated now. 👎","authorHash":"bb34405d76de10ee281630927244ad59","rating":1,"offTopic":false},{"id":"acbd422a-836a-4225-8259-6ad937ceb1a0","excerpt":"Spark Mail: AI Email Assistant — Awful update — Hate this new view, so confusing and hard to read low contrast. Please change it back or give an option for “older” layout","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.249025,"occurredAt":"2025-08-28T03:19:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.177875,"matchedPatterns":["product:Spark Mail"],"statement":"Spark Mail: AI Email Assistant — Awful update.","title":"Spark Mail: AI Email Assistant — Awful update","body":"Hate this new view, so confusing and hard to read low contrast. Please change it back or give an option for “older” layout","authorHash":"7a3abd08d062d46007062e9e248764ee","rating":1,"offTopic":false},{"id":"60ff41a2-91c3-4a6e-9d1c-24a1a8acaf2f","excerpt":"Spark Mail: AI Email Assistant — Latest update? — What did you do…. It’s not even that it’s different this looks TERRIBLE.","url":"https://apps.apple.com/us/app/id997102246?see-all=reviews","role":"pain","weight":0.190225,"occurredAt":"2025-08-27T15:01:15.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Email clients","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.135875,"matchedPatterns":["product:Spark Mail"],"statement":"It’s not even that it’s different this looks TERRIBLE.","title":"Spark Mail: AI Email Assistant — Latest update?","body":"What did you do…. It’s not even that it’s different this looks TERRIBLE.","authorHash":"20b84cc8c1a9ecae0349dbf039bdddb9","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":9}],"total":9}}