{"data":{"items":[{"id":"26afca20-f218-4e86-854c-910ad229f4e7","excerpt":"SAP Concur — Unbelievably bad! — ExpenseIt, great! Everything else, truly awful! The mobile app is painful to use and it’s not hard to waste hours of time completing one report. Expenses are added to claims with unpopulated fields, generating nonspecific error messages, and requiring manual filling when you eventually ","url":"https://apps.apple.com/au/app/id335023774?see-all=reviews","role":"pain","weight":1.1756715,"occurredAt":"2026-08-26T13:56:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Expenses & receipts","intent":"problem_report","painScore":0.7657143,"sentiment":-0.71428573,"confidence":0.66583335,"matchedPatterns":["terrible","waste_of_time","product:SAP Concur"],"statement":"The mobile app is painful to use and it’s not hard to waste hours of time completing one report.","title":"SAP Concur — Unbelievably bad!","body":"ExpenseIt, great! Everything else, truly awful! The mobile app is painful to use and it’s not hard to waste hours of time completing one report. Expenses are added to claims with unpopulated fields, generating nonspecific error messages, and requiring manual filling when you eventually locate the empty fields in individual expenses. No help or feedback channel within the app. Not even a glossary for the many fields, some of which are barely comprehensible. I was sickened seeing a cringe SAP Concur advert appear in a taxi just as I was struggling to add expenses to my claim. Maybe if they redirected their marketing budget to product development and customer service, they might have something worth buying.","authorHash":"32a0bd59221181c605fcc1814e4d6c85","rating":1,"offTopic":false},{"id":"a82d5c37-c408-4a47-a458-06becd900be8","excerpt":"SAP Concur — Stop “Fixing” It! — Every time they update the app I see zero improved functionality and the usually break a couple things that used to work.  How can that be?  Latest patch messed up the route tool for personal car mileage.  Used to be able to calculate route now it just shows add receipt.  Fire all your ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":1.1714667,"occurredAt":"2026-08-04T14:22:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["i_hate","keeps_failing","product:SAP Concur"],"statement":"I really hate this app.","title":"SAP Concur — Stop “Fixing” It!","body":"Every time they update the app I see zero improved functionality and the usually break a couple things that used to work.  How can that be?  Latest patch messed up the route tool for personal car mileage.  Used to be able to calculate route now it just shows add receipt.  Fire all your software developers and save the payroll.  Last fix they got rid of the ability to be able to upload multiple photos to a single receipt - it always makes two receipts.  Why keep breaking things???  I really hate this app.  No choice - my company uses it so I’m stuck.","authorHash":"c1198e9681772dbcedf1b264c3f86bcf","rating":1,"offTopic":false},{"id":"1e756bbb-b7c1-4251-a6a9-526f43c76c08","excerpt":"SAP Concur — ABSOLUTE GARBAGE — These positive reviews have to come from employees of SAP. This app is garbage. The website is garbage. Concur is the worst part of my job. It takes forever to do anything on the website and even longer on the app. It frequently decides to not accept my password. Then it never sends the ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":1.145491,"occurredAt":"2025-08-28T22:00:14.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"feature_request","painScore":0.80974555,"sentiment":-1,"confidence":0.6329569,"matchedPatterns":["wish","terrible","product:SAP Concur"],"statement":"I wish you could give less than one star.","title":"SAP Concur — ABSOLUTE GARBAGE","body":"These positive reviews have to come from employees of SAP. This app is garbage. The website is garbage. Concur is the worst part of my job. It takes forever to do anything on the website and even longer on the app. It frequently decides to not accept my password. Then it never sends the password reset email. It’s the spirit airlines of apps. \n\nUploading receipts is sketchy. Half the entry fields never work. How is concur still in business. Is it running on MSDOS? I wish you could give less than one star. I’d give the same amount of stars as concur gives about its technology and users: ZERO.","authorHash":"449081cb92e89ec4a00dc08c3c6e4959","rating":1,"offTopic":false},{"id":"d8535aa7-46b2-4a28-bdce-c945e2d0aea5","excerpt":"SAP Concur — Expenses — One of the most frustrating apps on my phone. I have to use Sap concur to process my expenses. I upload the receipt, sometimes it gets process automatically, generating its own expense report, sometimes I have to complete this manually. The app seems to decide. Then each expenses will have error","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":1.1162667,"occurredAt":"2019-07-17T05:14:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.82,"sentiment":-1,"confidence":0.61333334,"matchedPatterns":["frustrating","manual_process","product:SAP Concur"],"statement":"One of the most frustrating apps on my phone.","title":"SAP Concur — Expenses","body":"One of the most frustrating apps on my phone. I have to use Sap concur to process my expenses. I upload the receipt, sometimes it gets process automatically, generating its own expense report, sometimes I have to complete this manually. The app seems to decide. Then each expenses will have errors on it, and you have to go back into each one and fill in more detail, one of which it to confirm if there is a receipt, or not! Definite room for improvement!","authorHash":"326aca81214212069ef44cdae1806686","rating":2,"offTopic":false},{"id":"38c6e5f1-70f0-4a0e-a25b-982c7f2d6a10","excerpt":"SAP Concur — Keeps getting worse — Every update pushed make it more and more terrible. Buttons to move expenses to a report are now hidden under a top of the screen banner so each charge has to be added one at a time. \nIt used to be easy to book travel but they broke that as well. I hate that this broke app is mandator","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":1.1132916,"occurredAt":"2025-05-22T16:10:57.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.925,"sentiment":-1,"confidence":0.5783333,"matchedPatterns":["i_hate","terrible","product:SAP Concur"],"statement":"I hate that this broke app is mandatory for my job because it truly is terrible.","title":"SAP Concur — Keeps getting worse","body":"Every update pushed make it more and more terrible. Buttons to move expenses to a report are now hidden under a top of the screen banner so each charge has to be added one at a time. \nIt used to be easy to book travel but they broke that as well. I hate that this broke app is mandatory for my job because it truly is terrible.","authorHash":"38bbc3c82fee47e66c97750e93e71102","rating":1,"offTopic":false},{"id":"3574d8e7-58e2-4860-a15a-bdea75c9673e","excerpt":"SAP Concur — Just awful — Are they paying for positive reviews? All the reviews that seem honest are terrible. My company makes me use this awful app, so I have no choice. This app crashes frequently, expenses won't come through for days and then all at once. It won't accept trip numbers sometimes, it won't accept rece","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":1.0288293,"occurredAt":"2025-07-02T17:54:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"feature_request","painScore":0.67743903,"sentiment":-0.75609756,"confidence":0.61333334,"matchedPatterns":["wish","terrible","product:SAP Concur"],"statement":"How anyone pays you for your service is truly amazing, I wish I could charge people thousands of dollars to simply LOOK like I was doing something.","title":"SAP Concur — Just awful","body":"Are they paying for positive reviews? All the reviews that seem honest are terrible. My company makes me use this awful app, so I have no choice. This app crashes frequently, expenses won't come through for days and then all at once. It won't accept trip numbers sometimes, it won't accept receipts sometimes, it crashes OFTEN, the receipt store loses receipts so often that I have to use my camera/photos if I don't want to lose them. (Yes my pictures are 99% receipts, thanks for filling up my phone concur) Thank you concur for being so worthless and causing my boss to be on my case about expenses all the time. How anyone pays you for your service is truly amazing, I wish I could charge people thousands of dollars to simply LOOK like I was doing something. Taking pictures of receipts is impossible because concur refuses to focus on the receipt even with a fully updated app and with a iPhone 15 pro","authorHash":"6ea3e054755f2b4c632e7a9318301678","rating":1,"offTopic":false},{"id":"1a7bd62b-1245-4ddf-bed8-1725eb0b305a","excerpt":"SAP Concur — Full of bug and getting worse — Mileage is getting worse now showing route. And when you add multiple is gets it completely wrong.  Multiple add expenses photos was such a useful feature.  Useless than it want mobile signal to take photo and upload with out crashing.  Not being able to amend data on claim ","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.9486334,"occurredAt":"2026-01-21T18:50:31.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"Not being able to amend data on claim once create is useless .","title":"SAP Concur — Full of bug and getting worse","body":"Mileage is getting worse now showing route. And when you add multiple is gets it completely wrong.  Multiple add expenses photos was such a useful feature.  Useless than it want mobile signal to take photo and upload with out crashing.  Not being able to amend data on claim once create is useless .   Claim status is useless and out of date as does not match the email stating Change of status for three weeks.","authorHash":"abc5772ac6c3ef893280d880d9bc8f34","rating":1,"offTopic":false},{"id":"c0d8669e-205d-4f54-b69e-f7e7cd0fa7f5","excerpt":"SAP Concur — Always technical issues — It has happened every time I have to do expense report. Most time it happens that I am not able to attach receipt to flight . Sometimes it just randomly has technical issues to attach receipt! Tonight I tried at 6pm it had issue. So I tried again at 8:40pm. I finished two expenses","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2025-08-26T03:47:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"It is so annoying and so unreliable!","title":"SAP Concur — Always technical issues","body":"It has happened every time I have to do expense report. Most time it happens that I am not able to attach receipt to flight . Sometimes it just randomly has technical issues to attach receipt! Tonight I tried at 6pm it had issue. So I tried again at 8:40pm. I finished two expenses, on the third one (about 2 mins later) the same technical issue reappeared!! It is so annoying and so unreliable! This is not even a complicated app but nowadays way too many glitches","authorHash":"0dc4beb8f096ff5c65c63a7c4dd58c56","rating":2,"offTopic":false},{"id":"bb9f370f-aca9-4b93-9144-6c9e8b146f23","excerpt":"SAP Concur — Worst business app ever used — I am making it my mission to get my company off the Concur platform.   This app is so non functional it’s infuriating.  ExpenseIt?  Please, the amount is wrong every time.  It codes Lyft as a business meal every time.  You can’t select check in/out hotel dates via the app (re","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.93373334,"occurredAt":"2025-07-15T15:23:28.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"This app is so non functional it’s infuriating.","title":"SAP Concur — Worst business app ever used","body":"I am making it my mission to get my company off the Concur platform.   This app is so non functional it’s infuriating.  ExpenseIt?  Please, the amount is wrong every time.  It codes Lyft as a business meal every time.  You can’t select check in/out hotel dates via the app (required so have to do report via web).  Duplicates receipts constantly.  Can’t delete receipts without them reappearing.  Exchange rates always slightly underclub actual charges (with a no exchange rate fee CC).   Need I continue?","authorHash":"7abe00152fb211f293ef67e5afdfab35","rating":1,"offTopic":false},{"id":"68bc8ce4-eda9-478f-bfdf-d789c7310eaf","excerpt":"SAP Concur — App is awful, use desktop — Impossible to navigate, clunky, takes way more steps than necessary. Clicking certain fields unpopulated others. The worst feature is that if you text your receipt when prompted, it doesn’t attach to the correct expense and creates a duplicate expense. I got two late fees becaus","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.92690706,"occurredAt":"2026-10-20T23:14:40.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.48529166,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"SAP Concur — App is awful, use desktop.","title":"SAP Concur — App is awful, use desktop","body":"Impossible to navigate, clunky, takes way more steps than necessary. Clicking certain fields unpopulated others. The worst feature is that if you text your receipt when prompted, it doesn’t attach to the correct expense and creates a duplicate expense. I got two late fees because this joke of an app misclassified expenses after texting receipts.","authorHash":"ec7ecc2f04deb37c256fb22b16e3c90b","rating":2,"offTopic":false},{"id":"d9ad81c5-0aa9-4147-9c90-6e9913a557a2","excerpt":"SAP Concur — Worst Tool for Corp Travelers — If I could give this app zero stars, I would. Every single trip I book ends up costing me 1–2 hours of wasted time just trying to navigate SAP Concur’s clunky, unintuitive interface. To add insult to injury, they tack on a $14.95 “Change Fee” for every single trip—as if wast","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.9188334,"occurredAt":"2025-08-25T00:06:16.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.49666667,"matchedPatterns":["waste_of_time","product:SAP Concur"],"statement":"To add insult to injury, they tack on a $14.95 “Change Fee” for every single trip—as if wasting my time wasn’t enough.","title":"SAP Concur — Worst Tool for Corp Travelers","body":"If I could give this app zero stars, I would. Every single trip I book ends up costing me 1–2 hours of wasted time just trying to navigate SAP Concur’s clunky, unintuitive interface. To add insult to injury, they tack on a $14.95 “Change Fee” for every single trip—as if wasting my time wasn’t enough.\n\nThis tool does not make travel easier; it makes it significantly harder. I could get better results and faster resolutions working directly with airlines, hotels, or rental car companies myself. At least then I wouldn’t be paying a middleman to make things worse.\n\nAnd let’s be honest: the glowing reviews you see are not real. Nobody I know “likes this tool.” In fact, every colleague I’ve spoken with despises it just as much as I do. SAP Concur is worthless, and the only thing it adds to the travel process is frustration.\n\nIf your company is considering forcing employees to use this, do them a favor—don’t. It’s an expensive productivity drain disguised as a travel solution.","authorHash":"976c2cf16ce92fae46e9c773a1df1e82","rating":1,"offTopic":false},{"id":"977882ad-a34a-4b18-aeec-08b61c712852","excerpt":"SAP Concur — Hateful — Hateful, confusing, irritating app. \n\nI wish my company would move to something else.\n\nI'm certain many of the 5 star reviews from odd sounding reviewers are BOGUS.\n\nApp update. Nov 2017. This app is still crap beyond belief. Thank god my company have a support department to help every time with ","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.90063334,"occurredAt":"2019-06-06T15:59:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"feature_request","painScore":0.64,"sentiment":-1,"confidence":0.5491667,"matchedPatterns":["wish","product:SAP Concur"],"statement":"I wish my company would move to something else.","title":"SAP Concur — Hateful","body":"Hateful, confusing, irritating app. \n\nI wish my company would move to something else.\n\nI'm certain many of the 5 star reviews from odd sounding reviewers are BOGUS.\n\nApp update. Nov 2017. This app is still crap beyond belief. Thank god my company have a support department to help every time with this laborious app.\n\nUpdate: June 2019.  2 years later and this app is still CRAP. Not a single thing I like about it. HORRIBLE!","authorHash":"11fbe13f1d81047b2aece276f44041e2","rating":1,"offTopic":false},{"id":"e1e0b1c3-cb93-48d3-908f-480977ec3318","excerpt":"SAP Concur — Horrible — We are required to use this horrible app to track our mileage for expense reporting unfortunately it is absolutely useless. It barely ever tracks anything. It loses mileage constantly, and the answer we get constantly is just to refresh the app uninstall the app and reload the app this app shoul","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.8851258,"occurredAt":"2025-07-30T16:57:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.46341667,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"We are required to use this horrible app to track our mileage for expense reporting unfortunately it is absolutely useless.","title":"SAP Concur — Horrible","body":"We are required to use this horrible app to track our mileage for expense reporting unfortunately it is absolutely useless. It barely ever tracks anything. It loses mileage constantly, and the answer we get constantly is just to refresh the app uninstall the app and reload the app this app should never be used and is an absolute atrocity","authorHash":"29304cf2e50dfb21db9d3f580668c34f","rating":1,"offTopic":false},{"id":"161a05c9-96b8-4459-be93-80915b32f039","excerpt":"SAP Concur — Spoiling productivity — I hate this app, one of the worst user experience in any financing app! Forced to use this app. Every expense claim itself is a project. 8 out of 10 times I have to retry the app to save or submit claims!! Never recommend this app!","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.8448292,"occurredAt":"2025-11-09T10:36:58.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"recommendation_request","painScore":0.7,"sentiment":-1,"confidence":0.49695835,"matchedPatterns":["recommend","i_hate","product:SAP Concur"],"statement":"I hate this app, one of the worst user experience in any financing app!","title":"SAP Concur — Spoiling productivity","body":"I hate this app, one of the worst user experience in any financing app! Forced to use this app. Every expense claim itself is a project. 8 out of 10 times I have to retry the app to save or submit claims!! Never recommend this app!","authorHash":"89649b26b9c7b9c3f7b8e7bbc00d96c8","rating":1,"offTopic":false},{"id":"7a61f476-03ef-4a8a-a9dd-818ab3fe4cae","excerpt":"SAP Concur — Tedious — Truly awful app that feels 15 years out of date in terms of performance and usability.  How uploading a photo of a receipt can take 30 minutes is beyond me, and even then the auto/AI detection is inaccurate so you have to go through everything again manually anyway.  I really don’t know why my em","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.8079133,"occurredAt":"2026-04-14T20:25:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.76,"sentiment":-1,"confidence":0.45904166,"matchedPatterns":["manual_process","product:SAP Concur"],"statement":"How uploading a photo of a receipt can take 30 minutes is beyond me, and even then the auto/AI detection is inaccurate so you have to go through everything again manually anyway.","title":"SAP Concur — Tedious","body":"Truly awful app that feels 15 years out of date in terms of performance and usability.  How uploading a photo of a receipt can take 30 minutes is beyond me, and even then the auto/AI detection is inaccurate so you have to go through everything again manually anyway.  I really don’t know why my employer uses this piece of junk platform!","authorHash":"bfe4ed2a5f20435acccd083fceea567f","rating":1,"offTopic":false},{"id":"ecab43b5-6bca-49a6-80f3-e5fbe6a2c08c","excerpt":"SAP Concur — Very bad — I don't know what has happened to this app but in the last week it times out, receipts do not attach to reports correctly, some expenses do not save. Have to double tap home but and close app and restart after every change is made. Very time consuming and frustrating. Please fix immediately! 😁","url":"https://apps.apple.com/au/app/id335023774?see-all=reviews","role":"pain","weight":0.7988433,"occurredAt":"2016-04-13T07:17:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.42491665,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"Very time consuming and frustrating.","title":"SAP Concur — Very bad","body":"I don't know what has happened to this app but in the last week it times out, receipts do not attach to reports correctly, some expenses do not save. Have to double tap home but and close app and restart after every change is made. Very time consuming and frustrating. Please fix immediately! 😁","authorHash":"4b718dfa7d590ecb70ea1e09e04f6b1f","rating":3,"offTopic":false},{"id":"7535da0c-0456-46db-9318-4a96e96fc3e0","excerpt":"SAP Concur — Frustrating workflow — Terrible UX. Image recognition on receipts often fails. Workflow is onerous - filing an expense takes ten times longer than it should, LOTS of repetitive/redundant entry when adding expenses to a report. Has no means of quickly correcting errors after submitting a report.","url":"https://apps.apple.com/ca/app/id335023774?see-all=reviews","role":"pain","weight":0.7807483,"occurredAt":"2017-08-01T12:20:33.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.41529167,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"SAP Concur — Frustrating workflow.","title":"SAP Concur — Frustrating workflow","body":"Terrible UX. Image recognition on receipts often fails. Workflow is onerous - filing an expense takes ten times longer than it should, LOTS of repetitive/redundant entry when adding expenses to a report. Has no means of quickly correcting errors after submitting a report.","authorHash":"f503e7df8e31ce3d89872de56d7780f2","rating":1,"offTopic":false},{"id":"58c70942-d160-4abb-bc6c-066ae813d36b","excerpt":"SAP Concur — New updates are terrible — Was a great app, worked perfectly for me for 6-7 years, the last year though had been horrible, takes forever to load or expense receipts, just horrible hopefully they fix but this is a year I’ve been dealing with it now and on multiple, it’s take over 40 minutes now to process a","url":"https://apps.apple.com/ca/app/id335023774?see-all=reviews","role":"pain","weight":0.7798086,"occurredAt":"2026-02-23T20:33:08.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Expenses & receipts","intent":"problem_report","painScore":0.77666664,"sentiment":-0.6666667,"confidence":0.43891665,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"SAP Concur — New updates are terrible.","title":"SAP Concur — New updates are terrible","body":"Was a great app, worked perfectly for me for 6-7 years, the last year though had been horrible, takes forever to load or expense receipts, just horrible hopefully they fix but this is a year I’ve been dealing with it now and on multiple, it’s take over 40 minutes now to process a 4 line receipt","authorHash":"966516e8d442cd9c6f35149b0a8c8242","rating":1,"offTopic":false},{"id":"97bab939-86fe-4fb3-b4b9-7ca9c7a77b56","excerpt":"SAP Concur — This app is a festering mess of bugs — Make no mistake, this is an enterprise app - the back end functionality may be excellent, for all I know, as the back office users are the people who choose and pay for it. The actual end user experience is horrible - we are treated with contempt as we have no choice.","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.7795983,"occurredAt":"2019-02-07T08:19:05.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.51,"sentiment":0.14285715,"confidence":0.51629025,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"The actual end user experience is horrible - we are treated with contempt as we have no choice.","title":"SAP Concur — This app is a festering mess of bugs","body":"Make no mistake, this is an enterprise app - the back end functionality may be excellent, for all I know, as the back office users are the people who choose and pay for it. The actual end user experience is horrible - we are treated with contempt as we have no choice. \n\nThe ExpenseIt functionality is both slower and worse than it was in the standalone app. The app now wants to authenticate before every receipt it scans (is this really necessary? You do realise that people travel with this app? We not always have good (or any) connectivity you know). The technology that tries to recognise your receipt from the surroundings was never good but noticeably worse in this release. The “smart” transcription (vendor, location, amount, purpose etc) is as mediocre as ever.\n\nOn top of everything else the app has suddenly stopped saving a copy of the receipt to photos. Good luck getting them out of Concur instead of you need them because, you guessed it, both the app and the website make that peculiarly difficult to do.","authorHash":"32e075a2b9f96df16a10f77c221fad58","rating":1,"offTopic":false},{"id":"fb098046-6c4e-46ca-9128-cea565def28f","excerpt":"SAP Concur — Worst part of my job is this app — This app is so awful, it literally single-handedly makes me want to quit my job. Constant software crashes and glitches, so many bugs, and takes forever for them to go through and approve an expense report. Would give zero stars if I could.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.7597821,"occurredAt":"2025-09-02T17:13:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.39779165,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"This app is so awful, it literally single-handedly makes me want to quit my job.","title":"SAP Concur — Worst part of my job is this app","body":"This app is so awful, it literally single-handedly makes me want to quit my job. Constant software crashes and glitches, so many bugs, and takes forever for them to go through and approve an expense report. Would give zero stars if I could.","authorHash":"ba0ae5bbb2a664d47f2e28bf852f278b","rating":1,"offTopic":false},{"id":"12005475-f575-45e8-9f75-bde9c647742e","excerpt":"SAP Concur — Keeps crashing — Can only do one transaction before it keeps crashing. Very frustrating as it’s taking forever and it’s not time I have to spare.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.7533317,"occurredAt":"2026-07-24T21:00:38.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.40070835,"matchedPatterns":["frustrating","keeps_failing","product:SAP Concur"],"statement":"SAP Concur — Keeps crashing.","title":"SAP Concur — Keeps crashing","body":"Can only do one transaction before it keeps crashing. Very frustrating as it’s taking forever and it’s not time I have to spare.","authorHash":"be4b040250aa5b41bbeba3089c49f84a","rating":1,"offTopic":false},{"id":"0a75b546-4543-4bc6-90ff-439c64e3487f","excerpt":"SAP Concur — Painfully slow and information not added correctly — The app is incredibly slow to use, pages take a long time to load. And everything has to be duplicated; details you add to an expense are not correctly carried over when you add it to a claim, meaning you have to manually enter everything again.","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.7355333,"occurredAt":"2026-08-24T09:26:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.76,"sentiment":-1,"confidence":0.41791666,"matchedPatterns":["manual_process","product:SAP Concur"],"statement":"And everything has to be duplicated; details you add to an expense are not correctly carried over when you add it to a claim, meaning you have to manually enter everything again.","title":"SAP Concur — Painfully slow and information not added correctly","body":"The app is incredibly slow to use, pages take a long time to load. And everything has to be duplicated; details you add to an expense are not correctly carried over when you add it to a claim, meaning you have to manually enter everything again.","authorHash":"614430539f70ed99deb5e2e1400c5626","rating":1,"offTopic":false},{"id":"c7afb513-5c6d-4256-bdca-e9c3fad51eac","excerpt":"SAP Concur — It only gets worse every year — Why does it take four years to scan each receipt just to mark them all ‘pending transactions’? Every year the expense feature gets less accurate and takes longer. The app is awful for any of the actual travel features.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.7180008,"occurredAt":"2026-08-27T21:00:54.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.37591666,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"The app is awful for any of the actual travel features.","title":"SAP Concur — It only gets worse every year","body":"Why does it take four years to scan each receipt just to mark them all ‘pending transactions’? Every year the expense feature gets less accurate and takes longer. The app is awful for any of the actual travel features.","authorHash":"90263832da99f09ba41f35a5d4844868","rating":1,"offTopic":false},{"id":"bcf4f8b3-2909-490f-b486-6725b40c1c66","excerpt":"SAP Concur — Horribly glitchy — Doesn’t always show expenses. Expense disappear before you can submit them. Reports don’t update properly and still show pending after they’re approved. App used to be ok but for the last year it has been ridiculously frustrating.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.7050783,"occurredAt":"2026-08-13T16:49:59.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.88,"sentiment":-1,"confidence":0.37504166,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"App used to be ok but for the last year it has been ridiculously frustrating.","title":"SAP Concur — Horribly glitchy","body":"Doesn’t always show expenses. Expense disappear before you can submit them. Reports don’t update properly and still show pending after they’re approved. App used to be ok but for the last year it has been ridiculously frustrating.","authorHash":"f4a5ccf38ceae83b025359ac3f7a062e","rating":1,"offTopic":false},{"id":"8c8b4d1f-998c-4b48-90d5-be43c41c2310","excerpt":"SAP Concur — Gets worse — This app over the last 6 months has gone downhill.\nIt never works now total waste of time\n\nMileage impossible now and because of functionality I forget and the travel side constantly crashes.\n\nJust get it sorted as it's an utter waste of time","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.7003021,"occurredAt":"2026-09-01T06:38:13.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.37854168,"matchedPatterns":["waste_of_time","product:SAP Concur"],"statement":"It never works now total waste of time Mileage impossible now and because of functionality I forget and the travel side constantly crashes.","title":"SAP Concur — Gets worse","body":"This app over the last 6 months has gone downhill.\nIt never works now total waste of time\n\nMileage impossible now and because of functionality I forget and the travel side constantly crashes.\n\nJust get it sorted as it's an utter waste of time","authorHash":"b78d641d5e73feb6fccf00506d191c25","rating":1,"offTopic":false},{"id":"bf1b1745-8f99-4b7c-bff6-28873585436e","excerpt":"SAP Concur — Frustrating — Keeps warning I have an old version when I don’t. Often gets category wrong when it shouldn’t. Overpriced and not great. You can do better!","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pricing","weight":0.6897466,"occurredAt":"2026-06-23T06:55:03.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"pricing_complaint","painScore":0.6917647,"sentiment":-0.5294118,"confidence":0.40770835,"matchedPatterns":["frustrating","too_expensive","product:SAP Concur"],"statement":"Overpriced and not great.","title":"SAP Concur — Frustrating","body":"Keeps warning I have an old version when I don’t. Often gets category wrong when it shouldn’t. Overpriced and not great. You can do better!","authorHash":"2bbef93d1c1085c15559c0fb9d0f9b24","rating":1,"offTopic":false},{"id":"9c199ba0-66f7-4fdb-ba5b-bd17dece9fd5","excerpt":"SAP Concur — Horrible — This app gets worse at every update. It’s almost unusable. It will not let you change expense type from the app anymore. The AI is garbage. I would delete the app if we weren’t forced to use it for work. Useless!","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.67287713,"occurredAt":"2026-09-21T11:53:11.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.35229167,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"The AI is garbage.","title":"SAP Concur — Horrible","body":"This app gets worse at every update. It’s almost unusable. It will not let you change expense type from the app anymore. The AI is garbage. I would delete the app if we weren’t forced to use it for work. Useless!","authorHash":"cd1673ac8797b4e6fc09ddd83534fe5a","rating":1,"offTopic":false},{"id":"0776dff9-bcce-464c-8b51-8ae6de6a2a25","excerpt":"SAP Concur — Crashes constantly — The app is terrible, I have tried to book flights while on the go and the app constantly crashes multiple times. I have given up and resorted to using the website instead.","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.62106836,"occurredAt":"2019-11-12T18:14:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.32516667,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"The app is terrible, I have tried to book flights while on the go and the app constantly crashes multiple times.","title":"SAP Concur — Crashes constantly","body":"The app is terrible, I have tried to book flights while on the go and the app constantly crashes multiple times. I have given up and resorted to using the website instead.","authorHash":"763a20bc0362175addac2f2599e2aed8","rating":1,"offTopic":false},{"id":"0fbd7f8b-b101-4838-b6c2-209b8a46a1ac","excerpt":"SAP Concur — Horrible — Because I my company hasn’t issued me a new phone, the app is useless to me? I enjoyed using this until they updated it without keeping a version that worked on older phones.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.6093696,"occurredAt":"2025-09-13T16:04:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.31904167,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"Because I my company hasn’t issued me a new phone, the app is useless to me?","title":"SAP Concur — Horrible","body":"Because I my company hasn’t issued me a new phone, the app is useless to me? I enjoyed using this until they updated it without keeping a version that worked on older phones.","authorHash":"8bbb2ad2d669d7f0b546f241ddea6172","rating":1,"offTopic":false},{"id":"955940ef-fee9-4bdf-9db6-b931739e2d4e","excerpt":"SAP Concur — It’s always something — App shuts down, I have to resign in for each expense. Every month, there’s a different t issue with this thing. I hate this app more and more every day","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.60196584,"occurredAt":"2026-08-14T23:28:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.94,"sentiment":-1,"confidence":0.31029168,"matchedPatterns":["i_hate","product:SAP Concur"],"statement":"I hate this app more and more every day","title":"SAP Concur — It’s always something","body":"App shuts down, I have to resign in for each expense. Every month, there’s a different t issue with this thing. I hate this app more and more every day","authorHash":"bdc3fd73e8a7084f5062e427f5cc54e6","rating":2,"offTopic":false},{"id":"40bf58ee-c497-4989-b483-d6f78145594c","excerpt":"SAP Concur — Bug in the app for years — Overall, pretty good app, but If you have two separate credit card expenses that are identical, one will often disappear the second you try to attach a receipt. You then have to go into the desktop version to find the missing expense. Reported, never fixed.","url":"https://apps.apple.com/ca/app/id335023774?see-all=reviews","role":"pain","weight":0.59227335,"occurredAt":"2026-01-07T03:51:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store CA/Expenses & receipts","intent":"feature_request","painScore":0.46,"sentiment":-0.25,"confidence":0.40566668,"matchedPatterns":["missing_feature","product:SAP Concur"],"statement":"You then have to go into the desktop version to find the missing expense.","title":"SAP Concur — Bug in the app for years","body":"Overall, pretty good app, but If you have two separate credit card expenses that are identical, one will often disappear the second you try to attach a receipt. You then have to go into the desktop version to find the missing expense. Reported, never fixed.","authorHash":"085f07614778a773cad95d4d10ae831e","rating":3,"offTopic":false},{"id":"a7fd91f7-5c06-44fb-8a0c-090ecb5c4cbf","excerpt":"SAP Concur — Hangs forever on receipt upload — Hangs for hours on receipt upload and there is nothing you can do when this is happening. Restarting app, phone or signing off doesn’t help. Poor design and lack of testing are obvious","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.56594443,"occurredAt":"2026-08-21T04:07:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"feature_request","painScore":0.62666667,"sentiment":-0.6666667,"confidence":0.34791666,"matchedPatterns":["missing_feature","product:SAP Concur"],"statement":"Poor design and lack of testing are obvious","title":"SAP Concur — Hangs forever on receipt upload","body":"Hangs for hours on receipt upload and there is nothing you can do when this is happening. Restarting app, phone or signing off doesn’t help. Poor design and lack of testing are obvious","authorHash":"009c4d555b95be2dd79324e85beef289","rating":1,"offTopic":false},{"id":"ab7f0e83-b673-46e4-be32-9a4f7674b31d","excerpt":"SAP Concur — Super slow app — This app is very slow and doesn’t seem user friendly. It asks really weird questions, eg when you add an expense with a receipt, it’s asking whether a receipt has been added, and then to move an expense to claim you have to answer the same questions again. And it’s terribly slow! I have to","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2026-06-11T06:24:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:SAP Concur"],"statement":"SAP Concur — Super slow app.","title":"SAP Concur — Super slow app","body":"This app is very slow and doesn’t seem user friendly. It asks really weird questions, eg when you add an expense with a receipt, it’s asking whether a receipt has been added, and then to move an expense to claim you have to answer the same questions again. And it’s terribly slow! I have to make sure I have photographs of my receipts because I can’t rely photographing them in app. Is there a plan to improve any of this?! My company started using this app and it’s been so difficult every time.","authorHash":"4aa1fe8936740a0b0633ee5ba25bee81","rating":2,"offTopic":false},{"id":"b0382f19-8f06-4ce1-acb2-a56a6f88e621","excerpt":"SAP Concur — The absolute dumbest piece of software I've ever used — I am gobsmacked how this piece of trash is considered \"industry standard.\" Every week, there is a new issue that makes me want to flip a table. Disappearing receipts, 150 clicks to clear itemizations on a single hotel bill, disregarding locations and ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2025-08-13T00:00:34.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:SAP Concur"],"statement":"I am gobsmacked how this piece of trash is considered \"industry standard.\" Every week, there is a new issue that makes me want to flip a table.","title":"SAP Concur — The absolute dumbest piece of software I've ever used","body":"I am gobsmacked how this piece of trash is considered \"industry standard.\" Every week, there is a new issue that makes me want to flip a table. Disappearing receipts, 150 clicks to clear itemizations on a single hotel bill, disregarding locations and dates to re-populate with ones stored for weeks, randomly setting receipts as \"company paid\". The most comedic was the time I submitted a restaurant receipt where someone had ordered a Buffalo chicken sandwich. For the next three months, the location on every receipt was set as Buffalo, NY. I have *never* been to Buffalo.","authorHash":"53ae88c7190bb0c2dd1be10db00a9ac8","rating":1,"offTopic":false},{"id":"7b8374b5-ee99-4290-b637-38075ee4d3cd","excerpt":"SAP Concur — Probably the poorest app experience of all of the business tools — Given SAP’s pricing and revenue, it’s shocking how little investment they must be making in their digital apps.  This app is practically useless beyond being able to approve invoices and expenses.  It is impossible to get create expenses or","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.55947304,"occurredAt":"2025-07-20T00:31:10.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.3996236,"matchedPatterns":["product:SAP Concur"],"statement":"This app is practically useless beyond being able to approve invoices and expenses.","title":"SAP Concur — Probably the poorest app experience of all of the business tools","body":"Given SAP’s pricing and revenue, it’s shocking how little investment they must be making in their digital apps.  This app is practically useless beyond being able to approve invoices and expenses.  It is impossible to get create expenses or update invoices in this app.  Consistently get “error” messages about being unable to update, etc.  Just now had to move to the web version of the interface to get it to attach an uploaded receipt that is already in the SAP system to an expense.  The app kept saying it was having issues.  And the app is so slooowwwww.  It’s almost like the old 56kbs dialup experience.  Really shocked at how they tolerate such a poor experience.","authorHash":"316960adb984866e1b79c0b4ccac5f3e","rating":1,"offTopic":false},{"id":"56915eb5-21c0-4c65-bd06-cda6e9be1129","excerpt":"SAP Concur — New ai slows expenses payments — Their new ai feature makes getting paid for expenses crushing slow and time consuming, very bad system, an insulting waste of time","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.5546146,"occurredAt":"2026-07-28T19:26:52.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"problem_report","painScore":0.85,"sentiment":-1,"confidence":0.29979166,"matchedPatterns":["waste_of_time","product:SAP Concur"],"statement":"Their new ai feature makes getting paid for expenses crushing slow and time consuming, very bad system, an insulting waste of time","title":"SAP Concur — New ai slows expenses payments","body":"Their new ai feature makes getting paid for expenses crushing slow and time consuming, very bad system, an insulting waste of time","authorHash":"9311a59f8f26333012bbd2b83f523bf9","rating":1,"offTopic":false},{"id":"3616601b-e14e-4222-885c-b1280c0c1f0f","excerpt":"SAP Concur — Concur is awful — This is the worst business app that I deal with on a regular basis. Booking travel sucks, doing expense reports sucks. This app sucks","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.5525471,"occurredAt":"2026-09-01T21:34:23.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.91,"sentiment":-1,"confidence":0.28929168,"matchedPatterns":["terrible","product:SAP Concur"],"statement":"SAP Concur — Concur is awful.","title":"SAP Concur — Concur is awful","body":"This is the worst business app that I deal with on a regular basis. Booking travel sucks, doing expense reports sucks. This app sucks","authorHash":"8bbf2ba02ae64c556103871a2300fa07","rating":1,"offTopic":false},{"id":"1900d00d-151c-41b4-aa88-fa6f2c63c848","excerpt":"SAP Concur — Anything SAP is user unfriendly — Concur continues to impress with poor user interfaces.. even after updating the app to the latest version, it still tells me I need to update it.. ugh. Receipts sent by email take forever to show up.. receipts uploaded in app don’t show in browser version, my user profile ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-10-03T16:16:30.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"Terrible user design.","title":"SAP Concur — Anything SAP is user unfriendly","body":"Concur continues to impress with poor user interfaces.. even after updating the app to the latest version, it still tells me I need to update it.. ugh. Receipts sent by email take forever to show up.. receipts uploaded in app don’t show in browser version, my user profile is last name-last name.. do I need to go on? I can: itemizing a hotel receipt creates all kinds of stupid errors, forcing u to indicate nr of nights in the total and then also on each itemized night.. why???  Ever since SAP took over, it has gone downhill. Terrible user design.","authorHash":"69fbd1f5926489f47816465d15650af0","rating":1,"offTopic":false},{"id":"76b5b5ee-c90f-458d-b23a-a4fb91b71449","excerpt":"SAP Concur — Glitchy and Bug filled Expense App — This app constantly has glitches and bugs. When I tried to add a new expense to a recalled report, it would not allow me. After I tried to add a new expense and then move it to the recall report, it would not let me. I have updated the app and yet the app does not recog","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-23T18:31:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"SAP Concur — Glitchy and Bug filled Expense App.","title":"SAP Concur — Glitchy and Bug filled Expense App","body":"This app constantly has glitches and bugs. When I tried to add a new expense to a recalled report, it would not allow me. After I tried to add a new expense and then move it to the recall report, it would not let me. I have updated the app and yet the app does not recognize that it has been updated. If I was not required to use this app, I would rather submit a paper expense report.","authorHash":"5309d934bef24be685f74a55eb6a6fc1","rating":1,"offTopic":false},{"id":"327d1089-ffa4-4efc-a55c-bd4b4b7c8da8","excerpt":"SAP Concur — Crashes constantly — Constant bug issues, won’t let you “click” on the actual choices, such as the “submit” button, tells me that I have forgotten to attach receipts every single time even though there’s always a receipt attached, crashes not only itself but I swear it causes my phone to have issues after ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-09-16T17:21:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"Constant bug issues, won’t let you “click” on the actual choices, such as the “submit” button, tells me that I have forgotten to attach receipts every single time even though there’s always a receipt attached, crashes not only itself but I…","title":"SAP Concur — Crashes constantly","body":"Constant bug issues, won’t let you “click” on the actual choices, such as the “submit” button, tells me that I have forgotten to attach receipts every single time even though there’s always a receipt attached, crashes not only itself but I swear it causes my phone to have issues after using the app even when I’ve fully closed it….this app needs serious work but with 1.1 million positive reviews and the fact that SAP is as big as it is, I’m extremely doubtful that anything will be improved. Welcome to the digital age….","authorHash":"32cf9d77be805a79d1112df649d53683","rating":1,"offTopic":false},{"id":"5b45cd65-9d75-4a61-a866-5899755c0b2d","excerpt":"SAP Concur — Slow and not usable — We use this app and it’s slow, difficult to use and things like favourite projects or recent projects don’t work. Menus frequently don’t open and the screen just locks. I can’t create a new claim form on the app. \nIn general I’ve found this one of the worst expense systems I’ve ever h","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-08-26T06:53:42.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"In general I’ve found this one of the worst expense systems I’ve ever had to use.","title":"SAP Concur — Slow and not usable","body":"We use this app and it’s slow, difficult to use and things like favourite projects or recent projects don’t work. Menus frequently don’t open and the screen just locks. I can’t create a new claim form on the app. \nIn general I’ve found this one of the worst expense systems I’ve ever had to use. Little things like when you upload a receipt you also have to select the down to say you have. If you don’t it tells you off because it knows you have. It also doesn’t OCR receipts and unlike some alternatives you can’t forward your receipts to it via email. All in all a very poor app and a very poor product.","authorHash":"e8f2cd3ceb6717844124356ba497e90e","rating":1,"offTopic":false},{"id":"a51ae791-2b36-42e6-8206-c60dfa6ecb19","excerpt":"SAP Concur — Could not design a clunkier app if you tried — Only using this as forced to by my employer. Overall - unbelievably clunky, cumbersome and slow. Bugs out, randomly doesn’t show multi page receipts as one expense item just creates multiple claims, randomly doesn’t show hotels on the app when trying to book, ","url":"https://apps.apple.com/au/app/id335023774?see-all=reviews","role":"pain","weight":0.532,"occurredAt":"2026-01-08T00:48:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"Overall - unbelievably clunky, cumbersome and slow.","title":"SAP Concur — Could not design a clunkier app if you tried","body":"Only using this as forced to by my employer. Overall - unbelievably clunky, cumbersome and slow. Bugs out, randomly doesn’t show multi page receipts as one expense item just creates multiple claims, randomly doesn’t show hotels on the app when trying to book, but then desktop does show them. Just a messy poor UE needs a complete redesign ground up.","authorHash":"16deab652936e8bcbe6bd36423ff97b7","rating":1,"offTopic":false},{"id":"8f25f559-c29e-4a4a-930a-aecab452e44b","excerpt":"SAP Concur — Fire Whoever is Making This App — Talk about hot garbage.  This app has become progressively worse over the last few years. It’s restrictive and unintuitive.  Not even worth my time any more. You all need to get your act together. And redesign from the ground up. This app looks lime it was designed by some","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.518525,"occurredAt":"2026-09-20T15:09:04.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.370375,"matchedPatterns":["product:SAP Concur"],"statement":"Talk about hot garbage.","title":"SAP Concur — Fire Whoever is Making This App","body":"Talk about hot garbage.  This app has become progressively worse over the last few years. It’s restrictive and unintuitive.  Not even worth my time any more. You all need to get your act together. And redesign from the ground up. This app looks lime it was designed by someone straight out of college with no experience in making this sort tool.","authorHash":"642dec5551dda8e9f711bfc856a358b0","rating":1,"offTopic":false},{"id":"4b646d75-ae1b-4c63-8eac-a79dffe0c6e5","excerpt":"SAP Concur — Unbelievably glitchy — Every single expense feature glitches each time it is used. Every new upgrade adds more bugs…\n\n1. Stays in ‘offline’ mode for up to 5minutes after opening the app even when connected to WiFi and in 5G signal area. \n2. Every receipt is uploaded undefined.\n3. Batch receipt uploads fail","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.50995,"occurredAt":"2025-11-15T09:45:00.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.36425,"matchedPatterns":["product:SAP Concur"],"statement":"SAP Concur — Unbelievably glitchy.","title":"SAP Concur — Unbelievably glitchy","body":"Every single expense feature glitches each time it is used. Every new upgrade adds more bugs…\n\n1. Stays in ‘offline’ mode for up to 5minutes after opening the app even when connected to WiFi and in 5G signal area. \n2. Every receipt is uploaded undefined.\n3. Batch receipt uploads fail. 10 images turns into 2 expenses.\n\nApp getting worse by the week.","authorHash":"376d6ab0aa6f385229fc872b7d2316b0","rating":1,"offTopic":false},{"id":"34974cdd-48b6-4544-a97f-2a4ac99f2dd8","excerpt":"SAP Concur — Mileage Problems — I wish I wouldn’t have to redownload this all the time because I have to use it for work. It works great but it consistently has issues recording my mileage expenses. It’s a pain.","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"request","weight":0.5007333,"occurredAt":"2026-09-04T03:06:41.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"feature_request","painScore":0.12,"sentiment":1,"confidence":0.44708332,"matchedPatterns":["wish","praise","product:SAP Concur"],"statement":"I wish I wouldn’t have to redownload this all the time because I have to use it for work.","title":"SAP Concur — Mileage Problems","body":"I wish I wouldn’t have to redownload this all the time because I have to use it for work. It works great but it consistently has issues recording my mileage expenses. It’s a pain.","authorHash":"7064c1f70e729385eabfe9a01e220ea7","rating":2,"offTopic":false},{"id":"fdcd0bf5-bb9d-465f-82ff-cfbc10ad0ba1","excerpt":"SAP Concur — Frustrating — Consistently infuriating. The desktop version sometimes works better than the app. Then sometimes the app works better. What a miserable experience","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.49673614,"occurredAt":"2025-06-12T20:21:01.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"problem_report","painScore":0.6666667,"sentiment":-0.46666667,"confidence":0.29804167,"matchedPatterns":["frustrating","product:SAP Concur"],"statement":"SAP Concur — Frustrating.","title":"SAP Concur — Frustrating","body":"Consistently infuriating. The desktop version sometimes works better than the app. Then sometimes the app works better. What a miserable experience","authorHash":"3245648898c02ee5f203a1fa5f78c238","rating":1,"offTopic":false},{"id":"72a34abc-56ec-4955-acc6-c3939eb7f5c8","excerpt":"SAP Concur — Utter Rubbish! — If I could I would leave zero stars!\nThis is clunky and awkward to use and serves very little benefit.\nOnce you finally upload receipts and submit your claim it takes an age for concur to do an audit review! It then goes through internal processes of your company, adding even more time bef","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.48133335,"occurredAt":"2019-04-12T08:17:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"This is clunky and awkward to use and serves very little benefit.","title":"SAP Concur — Utter Rubbish!","body":"If I could I would leave zero stars!\nThis is clunky and awkward to use and serves very little benefit.\nOnce you finally upload receipts and submit your claim it takes an age for concur to do an audit review! It then goes through internal processes of your company, adding even more time before getting your expenses back.\n\nOn the whole it seems like this app/system has been put in place to try and put you off claiming for expenses! \n\nIf you can, avoid at all costs...","authorHash":"558c045dc5a6eb1bc3047e591b0c57f6","rating":1,"offTopic":false},{"id":"b830fbd7-d662-4fac-95ea-866be1060e87","excerpt":"SAP Concur — App Not user friendly — The AI used is not very accurate and we have to repeat the same steps several times. Plus sometimes when uploading the receipts they just vanish after completing the upload. You won’t find these anywhere. I’m sure this is a bug because if you check the online platform you’ll find th","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.47633335,"occurredAt":"2026-01-02T10:29:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.33333334,"sentiment":-0.8333333,"confidence":0.35725,"matchedPatterns":["product:SAP Concur"],"statement":"I’m sure this is a bug because if you check the online platform you’ll find the lost receipts there.","title":"SAP Concur — App Not user friendly","body":"The AI used is not very accurate and we have to repeat the same steps several times. Plus sometimes when uploading the receipts they just vanish after completing the upload. You won’t find these anywhere. I’m sure this is a bug because if you check the online platform you’ll find the lost receipts there. Still a lot of space to improve.","authorHash":"3f3458438ff2222a32d64ddcedf4b669","rating":3,"offTopic":false},{"id":"1a4d7916-6bb2-46af-986f-825dd092b9df","excerpt":"SAP Concur — Always glitching — Forced to use Concur for my work expenses. Every time I try to load a receipt from a hotel stay you ask the request to upload and it says unable to do it this time and then either freezes or shut down. \n\nMany times expenses will sit in processing state for hours\n\nAnd many times receipts ","url":"https://apps.apple.com/us/app/id335023774?see-all=reviews","role":"pain","weight":0.46585,"occurredAt":"2026-07-23T10:46:26.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Expenses & receipts","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.33275,"matchedPatterns":["product:SAP Concur"],"statement":"Every time I try to load a receipt from a hotel stay you ask the request to upload and it says unable to do it this time and then either freezes or shut down.","title":"SAP Concur — Always glitching","body":"Forced to use Concur for my work expenses. Every time I try to load a receipt from a hotel stay you ask the request to upload and it says unable to do it this time and then either freezes or shut down. \n\nMany times expenses will sit in processing state for hours\n\nAnd many times receipts have not loaded and we’re lost","authorHash":"cd3e3999ea2f90e85139af302c5b332f","rating":1,"offTopic":false},{"id":"c0d82092-4a78-410a-8f6c-6266e059d23b","excerpt":"SAP Concur — Pathetic — The fact this is the market leading app is laughable. It is basically useless offline, despite a flight or train being the best time to submit expenses, here is no good reason for internet to be required. The hierarchy of receipt > expense > claim is never explained, and feels like every receipt","url":"https://apps.apple.com/gb/app/id335023774?see-all=reviews","role":"pain","weight":0.4641165,"occurredAt":"2019-05-30T04:19:37.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Expenses & receipts","intent":"other","painScore":0.22135922,"sentiment":-0.5533981,"confidence":0.38,"matchedPatterns":["product:SAP Concur"],"statement":"SAP Concur — Pathetic.","title":"SAP Concur — Pathetic","body":"The fact this is the market leading app is laughable. It is basically useless offline, despite a flight or train being the best time to submit expenses, here is no good reason for internet to be required. The hierarchy of receipt > expense > claim is never explained, and feels like every receipt needs to be added three times. Adding attendees? Welcome to a nightmare. The search facility never finds who you are looking for, but add it and it flags multiple duplicates. If you change attendee type, it deletes all the information. If you itemise a receipt, it doesn’t remember anything and makes you add them all again - horrific if there is 20+ people for an event. The calendar lookup feature for attendees crashes the device. \n\nAn awful front-end user experience, one of the worst apps on my phone. If I ever owned a business I would never use this garbage.","authorHash":"e58e0923724e0bd4625e86f21626070b","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":101}],"total":101}}