{"data":{"items":[{"id":"5415b31c-bdaf-44ca-ba2a-017d26f8dbc5","excerpt":"Drive and Shop with Shipt — App is frustrating — The app is slow. I believe it’s because I don’t have cell service but when I take a photo or use the map, it’s inconsistent. Sometimes takes minutes to work once a cell connection is restored.","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.52786666,"occurredAt":"2026-09-07T18:47:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"problem_report","painScore":0.48,"sentiment":0,"confidence":0.35666665,"matchedPatterns":["frustrating","solution:app"],"statement":"Drive and Shop with Shipt — App is frustrating.","title":"Drive and Shop with Shipt — App is frustrating","body":"The app is slow. I believe it’s because I don’t have cell service but when I take a photo or use the map, it’s inconsistent. Sometimes takes minutes to work once a cell connection is restored.","authorHash":"ae63d74af99994336f65acc97f8aa845","rating":2,"offTopic":false},{"id":"50798c64-5f06-4d92-a23b-0a758a05cbf0","excerpt":"Drive and Shop with Shipt — app needs to be updated. been delivering with this and my available balance is still at zero and the app still doesn't recognize that I've already done orders. Another thing, it needs to ease up on the late for delivery part because, I had an order and the store didn't have the items on disp","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"pain","weight":0.82569945,"occurredAt":"2026-03-25T16:40:26.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"feature_request","painScore":0.42,"sentiment":0,"confidence":0.5814785,"matchedPatterns":["still_cannot","product:Drive and Shop with Shipt"],"statement":"been delivering with this and my available balance is still at zero and the app still doesn't recognize that I've already done orders.","title":"Drive and Shop with Shipt","body":"app needs to be updated. been delivering with this and my available balance is still at zero and the app still doesn't recognize that I've already done orders. Another thing, it needs to ease up on the late for delivery part because, I had an order and the store didn't have the items on display and I asked a a worker if they have any of them in the back... it took 30 minutes for them to search for this item, making me only 4 minutes late.","authorHash":"8124677a27a6ef30a7c39ff8bd052ca7","rating":3,"offTopic":false},{"id":"b65bb4d7-c274-45a0-8819-3d80c1d2ded2","excerpt":"Drive and Shop with Shipt — Terrible app — The app has so many bugs, before doing shops you have to make sure everything is updated because it will not let you complete an order if your app isn’t updated. If you are unable to complete an order to multiple error codes, you will have to restart your phone, call shopper s","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.48177502,"occurredAt":"2026-10-22T00:42:06.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.344125,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"Drive and Shop with Shipt — Terrible app.","title":"Drive and Shop with Shipt — Terrible app","body":"The app has so many bugs, before doing shops you have to make sure everything is updated because it will not let you complete an order if your app isn’t updated. If you are unable to complete an order to multiple error codes, you will have to restart your phone, call shopper support and will give you the run around.","authorHash":"d0c243292c289556d8017fecf2ac3138","rating":1,"offTopic":false},{"id":"da170fea-7a50-4d41-bed5-4aaa47ef0c49","excerpt":"Drive and Shop with Shipt — The scanning portion of the app just straight up doesn't work 99% of the time. It makes your orders take 2-3 times as long as they should because you are standing there in the store praying that it will properly open the scanner so you can move on to the next item. You as a shopper are at th","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"pain","weight":0.8228717,"occurredAt":"2023-05-08T14:41:24.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"problem_report","painScore":0.45,"sentiment":0,"confidence":0.56749773,"matchedPatterns":["doesnt_work","product:Drive and Shop with Shipt"],"statement":"The scanning portion of the app just straight up doesn't work 99% of the time.","title":"Drive and Shop with Shipt","body":"The scanning portion of the app just straight up doesn't work 99% of the time. It makes your orders take 2-3 times as long as they should because you are standing there in the store praying that it will properly open the scanner so you can move on to the next item. You as a shopper are at the whim of the scanner and how it feels like behaving.","authorHash":"c0dc80a07022d9975947b8be5142ae4a","rating":1,"offTopic":false},{"id":"e8ca9e53-0242-47ce-9c79-143689fb2c55","excerpt":"Drive and Shop with Shipt — Glitch — It’s slow and it always glitches during the most important time and it should let you know when the stores are remodeling and gives us some grace periods to deliver orders cause some customers be slow with \ncredentials or the connection isn’t stable to upload proof","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.40949997,"occurredAt":"2026-11-02T03:37:25.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.2925,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"It’s slow and it always glitches during the most important time and it should let you know when the stores are remodeling and gives us some grace periods to deliver orders cause some customers be slow with credentials or the connection isn…","title":"Drive and Shop with Shipt — Glitch","body":"It’s slow and it always glitches during the most important time and it should let you know when the stores are remodeling and gives us some grace periods to deliver orders cause some customers be slow with \ncredentials or the connection isn’t stable to upload proof","authorHash":"95dc85628ab992bb1c4f7605268cefba","rating":1,"offTopic":false},{"id":"796e992f-0207-46fe-a96c-fc41c46b0bca","excerpt":"Drive and Shop with Shipt — The app has a few issues after the last updates. Certain color combinations of UPC will not scan at all. The scanner isn't able to see them. also, Why do you like customers \"like\" pictures we share in chat of you're not going to let US see what pictures they are liking? Seems the intention i","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"request","weight":0.71698254,"occurredAt":"2026-05-27T16:04:34.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"feature_request","painScore":0.27,"sentiment":0,"confidence":0.5645532,"matchedPatterns":["please_add","product:Drive and Shop with Shipt"],"statement":"Would be nice if we actually could use it this way..","title":"Drive and Shop with Shipt","body":"The app has a few issues after the last updates. Certain color combinations of UPC will not scan at all. The scanner isn't able to see them. also, Why do you like customers \"like\" pictures we share in chat of you're not going to let US see what pictures they are liking? Seems the intention is to share product pictures in chat and have them select. Would be nice if we actually could use it this way..","authorHash":"c9300a522fe66d4e426097c6076fb17f","rating":3,"offTopic":false},{"id":"866e1bdb-6e17-4d5d-b7cb-a5de8990b3bd","excerpt":"Drive and Shop with Shipt — Fix bugs on app — To claim or deliver an order takes multiple swipes please fix","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.15548334,"occurredAt":"2026-08-23T04:30:02.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.12275,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"Drive and Shop with Shipt — Fix bugs on app.","title":"Drive and Shop with Shipt — Fix bugs on app","body":"To claim or deliver an order takes multiple swipes please fix","authorHash":"2448a4cb00fa9b1e06262a389f0cdd8d","rating":1,"offTopic":false},{"id":"2076be42-5f1b-4285-be11-1eab791a9672","excerpt":"Drive and Shop with Shipt — I'm not sure what's going on lately, but this app has gone very downhill very quickly. Subs haven't scanned at publix for months; communication with the customer is sketchy at best, with texts going to wrong #s, if at all; it's not removing other zones when you accept an order for that hour;","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"request","weight":0.5423466,"occurredAt":"2019-12-09T02:26:03.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"other","painScore":0.10909091,"sentiment":-0.27272728,"confidence":0.48900104,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"I'm not sure what's going on lately, but this app has gone very downhill very quickly.","title":"Drive and Shop with Shipt","body":"I'm not sure what's going on lately, but this app has gone very downhill very quickly. Subs haven't scanned at publix for months; communication with the customer is sketchy at best, with texts going to wrong #s, if at all; it's not removing other zones when you accept an order for that hour; items that were once put in your cart have magically been put back in your list; ppl are getting offers when not on schedule; and prob more I forget. If you're not gonna fix it, at least admit it.","authorHash":"e86eee9bdbfc6ed05c503d1de5aabfcb","rating":2,"offTopic":false},{"id":"8cdaeb6e-e596-4fb3-833f-03f6ce717edf","excerpt":"Drive and Shop with Shipt — Worst shopping app around — App crashes way to often","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.13877499,"occurredAt":"2026-01-13T19:13:09.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.099125,"matchedPatterns":["solution:app"],"statement":"Drive and Shop with Shipt — Worst shopping app around.","title":"Drive and Shop with Shipt — Worst shopping app around","body":"App crashes way to often","authorHash":"922945ad12afc960c9220d3e5d71721a","rating":1,"offTopic":false},{"id":"555b32e4-4e7e-4fb9-a7e3-cd7429a55fe8","excerpt":"Drive and Shop with Shipt — The app used to work great for me, but just recently it is taking a long time to process orders and it takes a long time for the photos of items to load. If I scan the wrong item, or the right item that may have a different code now, it takes forever to get the pop up warning message. I am a","url":"https://play.google.com/store/apps/details?id=com.shipt.shopper&hl=en","role":"request","weight":0.47629088,"occurredAt":"2021-10-08T10:35:39.000Z","sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","credibility":0.7,"venue":"Google Play US/Shipping & delivery","intent":"other","painScore":0,"sentiment":0.14285715,"confidence":0.47629088,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"If I scan the wrong item, or the right item that may have a different code now, it takes forever to get the pop up warning message.","title":"Drive and Shop with Shipt","body":"The app used to work great for me, but just recently it is taking a long time to process orders and it takes a long time for the photos of items to load. If I scan the wrong item, or the right item that may have a different code now, it takes forever to get the pop up warning message. I am an experienced shopper and these issues are making it really hard to shop. I have an Android, Google Pixel 3. I don't know what I will do if the app keeps running this way.","authorHash":"ca251d3d5ab1158d8956f57fbad8d87b","rating":2,"offTopic":false},{"id":"ed82ec6c-5093-4a01-9819-0d4d47dcbe64","excerpt":"Drive and Shop with Shipt — Shipt — App sometimes can be very slow and have glitches in it","url":"https://apps.apple.com/us/app/id976353472?see-all=reviews","role":"pain","weight":0.12945,"occurredAt":"2026-08-14T09:08:48.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Shipping & delivery","intent":"other","painScore":0.2,"sentiment":-0.5,"confidence":0.107875,"matchedPatterns":["product:Drive and Shop with Shipt"],"statement":"App sometimes can be very slow and have glitches in it","title":"Drive and Shop with Shipt — Shipt","body":"App sometimes can be very slow and have glitches in it","authorHash":"5591ecf4c132152453a78994e5673b2d","rating":3,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6},{"sourceKey":"googleplay_global","sourceName":"Google Play (US storefront)","count":5}],"total":11}}