{"data":{"items":[{"id":"30155057-2eb4-4094-a49b-c2b6aecf9bd9","excerpt":"Glofox — No way to cancel membership — The app is very misleading , with loose terms being attached to this app’s description like ‘manage your membership’ etc.. \n\nEffectively all you can do on this app is pour money into it. You can’t delete an existing membership nor can you remove your bank card details. If you need","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.6329731,"occurredAt":"2022-05-22T11:45:45.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.4521236,"matchedPatterns":["product:Glofox"],"statement":"The app is very misleading , with loose terms being attached to this app’s description like ‘manage your membership’ etc..","title":"Glofox — No way to cancel membership","body":"The app is very misleading , with loose terms being attached to this app’s description like ‘manage your membership’ etc.. \n\nEffectively all you can do on this app is pour money into it. You can’t delete an existing membership nor can you remove your bank card details. If you need to cancel a direct debit, you need to do it through your own banking app or randomly message everyone in your gym/club to find out who manages the glowfox business account (which I assume holds all the users). Effectively as a user, you can’t ‘Manage’ your membership at all, all you can do it set one up.","authorHash":"640667e1e3df238a406811b2fe08f2b8","rating":1,"offTopic":false},{"id":"41bc776c-4aaa-498e-81f9-db7b32d44815","excerpt":"Glofox — No way to cancel gym membership — Awful app. Easy to set up membership from the app but then no way to cancel. Apparently that has to be done in writing. Crooks. Apple shouldn’t allow this on the App Store.","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.37765,"occurredAt":"2021-09-01T21:50:27.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.26975,"matchedPatterns":["product:Glofox"],"statement":"Glofox — No way to cancel gym membership.","title":"Glofox — No way to cancel gym membership","body":"Awful app. Easy to set up membership from the app but then no way to cancel. Apparently that has to be done in writing. Crooks. Apple shouldn’t allow this on the App Store.","authorHash":"8eee5be95e1b80570f1a780a9c552c1f","rating":1,"offTopic":false},{"id":"b9f297c7-fd24-47f7-89d9-6673c07f5d5f","excerpt":"Glofox — Limited function. Unable to cancel membership — The app does not allow you to cancel or put membership on hold.","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.18777499,"occurredAt":"2023-11-25T07:16:43.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.134125,"matchedPatterns":["product:Glofox"],"statement":"Unable to cancel membership.","title":"Glofox — Limited function. Unable to cancel membership","body":"The app does not allow you to cancel or put membership on hold.","authorHash":"0ae74e66ce5d3b2302a64f3c1d1573b8","rating":1,"offTopic":false},{"id":"5a70f319-da12-48ca-a689-1cb44ad38581","excerpt":"Glofox — Cant cancel membership — I cannot cancel my membership i will give you four stars if i get a guide on how too","url":"https://apps.apple.com/au/app/id916224471?see-all=reviews","role":"pain","weight":0.185325,"occurredAt":"2023-02-13T05:04:49.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store AU/Fitness studios","intent":"other","painScore":0.4,"sentiment":-1,"confidence":0.132375,"matchedPatterns":["product:Glofox"],"statement":"I cannot cancel my membership i will give you four stars if i get a guide on how too","title":"Glofox — Cant cancel membership","body":"I cannot cancel my membership i will give you four stars if i get a guide on how too","authorHash":"d3a5d90c29fd81be89d7c34646c65c7c","rating":1,"offTopic":false},{"id":"9db9d755-0a05-4a23-8d5d-f1bdaa1221a1","excerpt":"Glofox — No Option to Cancel Membership — There's no option to cancel my membership...","url":"https://apps.apple.com/us/app/id916224471?see-all=reviews","role":"pain","weight":0.13220833,"occurredAt":"2023-12-27T20:58:07.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store US/Fitness studios","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.104375,"matchedPatterns":["product:Glofox"],"statement":"Glofox — No Option to Cancel Membership.","title":"Glofox — No Option to Cancel Membership","body":"There's no option to cancel my membership...","authorHash":"bf1f99aba643afa2545cf393deff3832","rating":1,"offTopic":false},{"id":"bd1e9361-234c-47df-a14f-5472f3c5aa64","excerpt":"Glofox — Cancel membership — Where is the cancel membership button there is nothing","url":"https://apps.apple.com/gb/app/id916224471?see-all=reviews","role":"pain","weight":0.12888333,"occurredAt":"2024-02-06T08:23:22.000Z","sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","credibility":0.72,"venue":"App Store GB/Fitness studios","intent":"other","painScore":0.26666668,"sentiment":-0.6666667,"confidence":0.10175,"matchedPatterns":["product:Glofox"],"statement":"Glofox — Cancel membership.","title":"Glofox — Cancel membership","body":"Where is the cancel membership button there is nothing","authorHash":"bef73782130d5327c81ebd9d34423538","rating":1,"offTopic":false}],"breakdown":[{"sourceKey":"appstore_global","sourceName":"App Store (English storefronts)","count":6}],"total":6}}